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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

News

Channel 4 comedian Rosie Jones mystery shopped gyms for accessibility – guess which operator passed the test

Comedian Rosie Jones found that just one of the three gyms she tried to train at, for a Channel 4 consumer rights programme, offered adequate facilities for disabled users.

Jones, who has cerebral palsy, was asked to investigate disabled access to gyms in the latest episode of Joe Lycett’s Got Your Back.

The programme, which has the tagline of "making complaining funny", takes a somewhat lighthearted approach to highlight (the sometimes serious) shortcomings of British businesses.

In the latest episode, broadcast on 17 April 2020 – but filmed prior to the COVID-19 outbreak – the show's host sent Jones to test the accessibility of three popular high-street gyms: Fitness First, Gymbox and The Gym Group.

Only one of the three gyms passed the test with flying colours.

The other two sites Jones visited fell badly short. Issues uncovered by the comedian included lack of site access and facilities meant for disabled exercisers being used as storage space for cleaning equipment.

At one of the clubs, Jones was told by a member of staff that their "gyms aren't designed for disabled people".

The final outcome saw The Gym Group come out on top, with good disabled access, well-briefed staff and a warm welcome. The other two operators fell down on access, with broken lift (or no lift), lack of disabled facilities and staff who were not welcoming.

"We know mystery shopping can be a brutal business," said HCM editor, Liz Terry, "most businesses have days when they excel and others when they could do better – it's tough to deliver every time in a service business. However, these kinds of lapses do show a systematic lack of attention to the needs of people with disabilities.

"Congratulations to The Gym Group for its consistency and robust delivery – it really stood out in this programme."

Click here to see the full clip of Jones' experience.

The full episode will air on repeat on Channel 4 today (22 April) at 11pm. For more info, click here.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Comedian Rosie Jones has found that just one of the three gyms she tried to train at, for a Channel 4 consumer rights programme, offered adequate accessibility and/or facilities for disabled users.
PTS,HAF,FIT,IND,SAM,PHR,PUB
2020/THUMB345342_637517_504635.jpg
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News

Channel 4 comedian Rosie Jones mystery shopped gyms for accessibility – guess which operator passed the test

Comedian Rosie Jones found that just one of the three gyms she tried to train at, for a Channel 4 consumer rights programme, offered adequate facilities for disabled users.

Jones, who has cerebral palsy, was asked to investigate disabled access to gyms in the latest episode of Joe Lycett’s Got Your Back.

The programme, which has the tagline of "making complaining funny", takes a somewhat lighthearted approach to highlight (the sometimes serious) shortcomings of British businesses.

In the latest episode, broadcast on 17 April 2020 – but filmed prior to the COVID-19 outbreak – the show's host sent Jones to test the accessibility of three popular high-street gyms: Fitness First, Gymbox and The Gym Group.

Only one of the three gyms passed the test with flying colours.

The other two sites Jones visited fell badly short. Issues uncovered by the comedian included lack of site access and facilities meant for disabled exercisers being used as storage space for cleaning equipment.

At one of the clubs, Jones was told by a member of staff that their "gyms aren't designed for disabled people".

The final outcome saw The Gym Group come out on top, with good disabled access, well-briefed staff and a warm welcome. The other two operators fell down on access, with broken lift (or no lift), lack of disabled facilities and staff who were not welcoming.

"We know mystery shopping can be a brutal business," said HCM editor, Liz Terry, "most businesses have days when they excel and others when they could do better – it's tough to deliver every time in a service business. However, these kinds of lapses do show a systematic lack of attention to the needs of people with disabilities.

"Congratulations to The Gym Group for its consistency and robust delivery – it really stood out in this programme."

Click here to see the full clip of Jones' experience.

The full episode will air on repeat on Channel 4 today (22 April) at 11pm. For more info, click here.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Comedian Rosie Jones has found that just one of the three gyms she tried to train at, for a Channel 4 consumer rights programme, offered adequate accessibility and/or facilities for disabled users.
PTS,HAF,FIT,IND,SAM,PHR,PUB
2020/THUMB345342_637517_504635.jpg

News

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HCM Magazine
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Jo Farrier, head of commercial and resources at Active Northumberland, talks about how a strategic partnership with Technogym is changing public perceptions of council leisure facilities
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HCM Magazine
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Preston Lewis

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With gyms reopening as the fitness industry recovers from the impact of the pandemic, members are seeking social interaction and engaging training experiences in a small group setting.
Featured supplier news
Featured supplier news: Cryotherapy specialists, L&R Kältetechnik, launch new artofcryo.com division
L&R Kältetechnik has launched a new division, named artofcryo.com, after 30 years’ experience with -110 °C electrical solutions.
Featured operator news
Featured operator news: Everyone Active bolsters Everyone on Demand and enters second year with five new partnerships
Everyone Active has signed a number of new deals which will see the operator strengthen its digital product offering, Everyone on Demand.
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Featured operator news: Being active helps Parkwood Leisure customers save the NHS £16m
Parkwood Leisure, one of the UK’s leading public leisure facilities operators, helped prevent more than 7,000 cases of stroke, dementia, depression and type 2 diabetes in 2019, saving the NHS £16 million, a new social value report has shown.
Company profiles
Company profile: Merrithew™ - Leaders in Mindful Movement™
Merrithew™ enriches the lives of others with responsible exercise modalities and innovative, multidisciplinary fitness offerings ...
Company profiles
Company profile: énergie Fitness
énergie helps franchisees to build a gym business with a potential value of £0.5m to ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Management software
Premier Software Solutions: Management software
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MyZone: Wearable technology solutions
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Lockers/interior design
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Flooring
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Exercise equipment
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Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
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Pendine Sands, Carmarthenshire
Carmarthenshire County Council
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Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
13-14 Oct 2021
Online,
Diary dates
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Diary dates
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Diary dates
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