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Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

News

Channel 4 comedian Rosie Jones mystery shopped gyms for accessibility – guess which operator passed the test

Comedian Rosie Jones found that just one of the three gyms she tried to train at, for a Channel 4 consumer rights programme, offered adequate facilities for disabled users.

Jones, who has cerebral palsy, was asked to investigate disabled access to gyms in the latest episode of Joe Lycett’s Got Your Back.

The programme, which has the tagline of "making complaining funny", takes a somewhat lighthearted approach to highlight (the sometimes serious) shortcomings of British businesses.

In the latest episode, broadcast on 17 April 2020 – but filmed prior to the COVID-19 outbreak – the show's host sent Jones to test the accessibility of three popular high-street gyms: Fitness First, Gymbox and The Gym Group.

Only one of the three gyms passed the test with flying colours.

The other two sites Jones visited fell badly short. Issues uncovered by the comedian included lack of site access and facilities meant for disabled exercisers being used as storage space for cleaning equipment.

At one of the clubs, Jones was told by a member of staff that their "gyms aren't designed for disabled people".

The final outcome saw The Gym Group come out on top, with good disabled access, well-briefed staff and a warm welcome. The other two operators fell down on access, with broken lift (or no lift), lack of disabled facilities and staff who were not welcoming.

"We know mystery shopping can be a brutal business," said HCM editor, Liz Terry, "most businesses have days when they excel and others when they could do better – it's tough to deliver every time in a service business. However, these kinds of lapses do show a systematic lack of attention to the needs of people with disabilities.

"Congratulations to The Gym Group for its consistency and robust delivery – it really stood out in this programme."

Click here to see the full clip of Jones' experience.

The full episode will air on repeat on Channel 4 today (22 April) at 11pm. For more info, click here.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Comedian Rosie Jones has found that just one of the three gyms she tried to train at, for a Channel 4 consumer rights programme, offered adequate accessibility and/or facilities for disabled users.
PTS,HAF,FIT,IND,SAM,PHR,PUB
2020/THUMB345342_637517_504635.jpg
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News

Channel 4 comedian Rosie Jones mystery shopped gyms for accessibility – guess which operator passed the test

Comedian Rosie Jones found that just one of the three gyms she tried to train at, for a Channel 4 consumer rights programme, offered adequate facilities for disabled users.

Jones, who has cerebral palsy, was asked to investigate disabled access to gyms in the latest episode of Joe Lycett’s Got Your Back.

The programme, which has the tagline of "making complaining funny", takes a somewhat lighthearted approach to highlight (the sometimes serious) shortcomings of British businesses.

In the latest episode, broadcast on 17 April 2020 – but filmed prior to the COVID-19 outbreak – the show's host sent Jones to test the accessibility of three popular high-street gyms: Fitness First, Gymbox and The Gym Group.

Only one of the three gyms passed the test with flying colours.

The other two sites Jones visited fell badly short. Issues uncovered by the comedian included lack of site access and facilities meant for disabled exercisers being used as storage space for cleaning equipment.

At one of the clubs, Jones was told by a member of staff that their "gyms aren't designed for disabled people".

The final outcome saw The Gym Group come out on top, with good disabled access, well-briefed staff and a warm welcome. The other two operators fell down on access, with broken lift (or no lift), lack of disabled facilities and staff who were not welcoming.

"We know mystery shopping can be a brutal business," said HCM editor, Liz Terry, "most businesses have days when they excel and others when they could do better – it's tough to deliver every time in a service business. However, these kinds of lapses do show a systematic lack of attention to the needs of people with disabilities.

"Congratulations to The Gym Group for its consistency and robust delivery – it really stood out in this programme."

Click here to see the full clip of Jones' experience.

The full episode will air on repeat on Channel 4 today (22 April) at 11pm. For more info, click here.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Comedian Rosie Jones has found that just one of the three gyms she tried to train at, for a Channel 4 consumer rights programme, offered adequate accessibility and/or facilities for disabled users.
PTS,HAF,FIT,IND,SAM,PHR,PUB
2020/THUMB345342_637517_504635.jpg

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Butt, bottom, booty, bum – whatever you call it, working the backside is a vital part of the balance, power and wellbeing equation and has been ignored for too long, as Tom Tawell reports
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Given its support for the NHS, should the fitness industry be classified as an essential service, and if so, how do we get the sector reclassified? Kath Hudson asks industry leaders for their views
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FREE WEBINAR
promotion
This free webinar on 26 January will see our panellists reflect on the changes to work in 2020, and their priorities for 2021.
Opinion: 2021 is the year to prioritise global culture
Featured supplier news
Featured supplier: The Retention People unveil 2020 Member Experience Awards winners
Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual 2020 Member Experience Awards (MEA).
Featured supplier news
Featured supplier: Funxtion collaborates with global experts on white paper exploring digital in the future of fitness
In collaboration with ukactive, FunXtion has driven a global discussion with some of the world’s leading fitness operators and influencers, exploring how digitalisation will influence the delivery of fitness services and products moving forwards.
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Company profile: Matrix Fitness
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Company profile: TVS Group
The TVS Group supply and install sports and fitness flooring to a wide range of ...
Supplier Showcases
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Catalogue Gallery
Click on a catalogue to view it online
Directory
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Spa software
SpaBooker: Spa software
Member feedback software
AskNicely: Member feedback software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
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Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
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