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Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

News

All-star speaker line-up for 2016 Retention Convention

The Retention Convention is back for 2016 with a second installment, featuring a bumper cast of health and fitness speakers who will focus on how to improve customer experiences.

Started in 2015 by retention expert Dr Paul Bedford, this year’s event has been expanded into a two-day affair with a jam-packed schedule.

IHRSA chair Molly Kemmer – who is also is regional director for EXOS/MediFit – will take to the stage to discuss how to build trust and deliver better results through structure protocols, on-boarding clients, prescribing programmes, tracking performance and measuring outcomes. She will also review the development of new technology that automatically writes and updates exercise progression programmes.

Other international speakers include Dr. Niels Nagel (head of the German Industry Federation for Health and Fitness), Selda Gamzeli, (former Jatomi Fitness group customer experience director) Arron Williams (former special projects lead at Life Fitness) and Tiffeny Gould (ex-digital fitness development and national exercise referral manager at UK operator Everyone Active).

Meanwhile, retention stalwarts Dr Melvyn Hillsdon and Dr Paul Bedford will discuss the latest physical activity and retention trends, with a particular focus on how investing in more well-trained fitness staff can have a greater impact on retention and revenue than current wisdom would suggest.

Dr Bedford said: “The two-day format will enable us to focus on the customer experience; hearing from retention experts across the globe, as well as operators that have put fantastic measures in place to increase retention and boost revenue, and technology experts; who will demonstrate the wide applications technology can play within the leisure industry.”

The event will take place at Austin Court, the home of the Institution of Engineering and Technology (IET) in Central Birmingham, UK, on 19 and 20 May, 2016. For more information, click here.

If you would like to get each issue of HCM magazine sent direct to you for FREE, plus the weekly HCM ezine, sign up now!
The Retention Convention is back for 2016 with a second installment, featuring a bumper cast of health and fitness speakers who will focus on how to improve customer experiences.
HAF,FIT,IND,EVT,PHR
THUMB8820_602453.jpg
Latest News
The hospitality and attractions sectors will benefit from a temporary cut to VAT as part ...
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The UK's fitness industry can finally get back to business on Saturday 25 July, following ...
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HCM understands a decision on reopening dates for gyms and also for spas will be ...
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Interest in gym reopening in England is reaching fever pitch, with an announcement expected any ...
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Glasgow Life, which runs leisure and culture facilities on behalf of Glasgow City Council, has ...
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Features
Strength
It’s considered a fundamental part of our fitness routines by medical professionals, but many exercisers, particularly women, are still put off by strength training. We asked leading suppliers what they’re doing to champion strength
Features
Statistics
More than 65,000 people responded to a survey designed to gauge what members want and expect from the sector after lockdown, as Leisure-net’s Dave Monkhouse reports
Features
Staff welfare
As staff and members prepare to return to the gym, Dr Dane Vishnubala gives advice to operators on gearing up to offer them mental health support
Features
Supplier showcase
Bannatyne has driven member engagement with Les Mills during the lockdown
Features
Talking Point
The fitness industry has shown incredible flexibility during lockdown, pivoting to digital to keep people active. But as lockdowns end, we ask what impact the pandemic will have on facility provision
Features
Training
Balance training is set to become a major fitness trend, with exercisers increasingly appreciating the benefits of having a strong core and good balance, particularly as they age. Lauren Health-Jones rounds up the latest product releases
Features
Partner briefing
BMF, the outdoor fitness franchise company co-owned by Bear Grylls, is launching a £1m initiative designed to offer financial support to PTs and exercise professionals in getting back to work after the lockdown
Features
People
We have one club in Madrid with 27,500 customers and 20,000 people on a two year waiting list
People
HCM people

Aaron Smith

Founder, KX Pilates
‘KX’ stands for ‘the Kaizen Experience’, which means ‘change for the better’ in Japanese. It’s a philosophy that focuses on continuous improvement. We’re always seeking to improve, not only as a company but as individuals
People
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Ben Lucas

Founder, Flow Athletic, Sydney
We advise our Flow Athletes to complete classes at a ratio of one yoga class to one strength class to one cardio class. This combination has very positive effects
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Catalogue Gallery
Click on a catalogue to view it online
Directory
Lockers/interior design
Fitlockers: Lockers/interior design
Fitness software
Go Do.Fitness: Fitness software
Skincare
Comfort Zone - Davines S.p.A: Skincare
Design consultants
Zynk Design Consultants: Design consultants
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Trade associations
International SPA Association - iSPA: Trade associations
Locking solutions
Monster Padlocks: Locking solutions
Spa software
SpaBooker: Spa software
Fitness equipment
Healthcheck Services Ltd: Fitness equipment
Property & Tenders
Greywell, Hampshire
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Property & Tenders
Derby City Council
Property & Tenders
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
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22-23 Sep 2020
Heythrop Park, United Kingdom
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17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
27-30 Oct 2020
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Diary dates
03-06 Nov 2020
Online,
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates

News

All-star speaker line-up for 2016 Retention Convention

The Retention Convention is back for 2016 with a second installment, featuring a bumper cast of health and fitness speakers who will focus on how to improve customer experiences.

Started in 2015 by retention expert Dr Paul Bedford, this year’s event has been expanded into a two-day affair with a jam-packed schedule.

IHRSA chair Molly Kemmer – who is also is regional director for EXOS/MediFit – will take to the stage to discuss how to build trust and deliver better results through structure protocols, on-boarding clients, prescribing programmes, tracking performance and measuring outcomes. She will also review the development of new technology that automatically writes and updates exercise progression programmes.

Other international speakers include Dr. Niels Nagel (head of the German Industry Federation for Health and Fitness), Selda Gamzeli, (former Jatomi Fitness group customer experience director) Arron Williams (former special projects lead at Life Fitness) and Tiffeny Gould (ex-digital fitness development and national exercise referral manager at UK operator Everyone Active).

Meanwhile, retention stalwarts Dr Melvyn Hillsdon and Dr Paul Bedford will discuss the latest physical activity and retention trends, with a particular focus on how investing in more well-trained fitness staff can have a greater impact on retention and revenue than current wisdom would suggest.

Dr Bedford said: “The two-day format will enable us to focus on the customer experience; hearing from retention experts across the globe, as well as operators that have put fantastic measures in place to increase retention and boost revenue, and technology experts; who will demonstrate the wide applications technology can play within the leisure industry.”

The event will take place at Austin Court, the home of the Institution of Engineering and Technology (IET) in Central Birmingham, UK, on 19 and 20 May, 2016. For more information, click here.

If you would like to get each issue of HCM magazine sent direct to you for FREE, plus the weekly HCM ezine, sign up now!
The Retention Convention is back for 2016 with a second installment, featuring a bumper cast of health and fitness speakers who will focus on how to improve customer experiences.
HAF,FIT,IND,EVT,PHR
THUMB8820_602453.jpg

News

The hospitality and attractions sectors will benefit from a temporary cut to VAT as part
The UK's fitness industry can finally get back to business on Saturday 25 July, following
HCM understands a decision on reopening dates for gyms and also for spas will be
Interest in gym reopening in England is reaching fever pitch, with an announcement expected any
Exercising increases levels of a protein hormone secreted by the bones which has a powerful
A free-to-access training platform has launched to help the sport and fitness workforce confidently return
ukactive
ukactive
• New training program Immunity Boost to strengthen the immune system • Mobile training slot
Glasgow Life, which runs leisure and culture facilities on behalf of Glasgow City Council, has
Fitness equipment firm Nautilus Inc is looking for a buyer for its commercial equipment brand
Boutique gym operator, Gymbox, faced threats of legal action over its bid to reopen on
Technogym has announced the launch of live streaming and on-demand classes. The new content will
A number of gym operators are concerned that local lockdowns could come into effect in
Prime Minister Boris Johnson has announced that gyms may be able to reopen in a
EMD UK
EMD UK
Fitness expert and television host, Jessie Pavelka has collaborated with Fisikal, experts in digital management
UK consumer confidence has improved significantly since the beginning of the lockdown, with a fifth
The PGA Tour has recently bought 1,000 Whoop bands for its golfers, after PGA Tour
ukactive has announced that Active Uprising and the National Summit are going digital as part
SIBEC
SIBEC
1 - 15 of 11,508
Features
Strength
It’s considered a fundamental part of our fitness routines by medical professionals, but many exercisers, particularly women, are still put off by strength training. We asked leading suppliers what they’re doing to champion strength
Features
Statistics
More than 65,000 people responded to a survey designed to gauge what members want and expect from the sector after lockdown, as Leisure-net’s Dave Monkhouse reports
Features
Staff welfare
As staff and members prepare to return to the gym, Dr Dane Vishnubala gives advice to operators on gearing up to offer them mental health support
Features
Supplier showcase
Bannatyne has driven member engagement with Les Mills during the lockdown
Features
Talking Point
The fitness industry has shown incredible flexibility during lockdown, pivoting to digital to keep people active. But as lockdowns end, we ask what impact the pandemic will have on facility provision
Features
Training
Balance training is set to become a major fitness trend, with exercisers increasingly appreciating the benefits of having a strong core and good balance, particularly as they age. Lauren Health-Jones rounds up the latest product releases
Features
Partner briefing
BMF, the outdoor fitness franchise company co-owned by Bear Grylls, is launching a £1m initiative designed to offer financial support to PTs and exercise professionals in getting back to work after the lockdown
Features
People
We have one club in Madrid with 27,500 customers and 20,000 people on a two year waiting list
People
HCM people

Aaron Smith

Founder, KX Pilates
‘KX’ stands for ‘the Kaizen Experience’, which means ‘change for the better’ in Japanese. It’s a philosophy that focuses on continuous improvement. We’re always seeking to improve, not only as a company but as individuals
People
HCM people

Ben Lucas

Founder, Flow Athletic, Sydney
We advise our Flow Athletes to complete classes at a ratio of one yoga class to one strength class to one cardio class. This combination has very positive effects
People
HCM people

Jo Smallwood

general manager, Oldham Leisure Centre
We saw the opportunity to initiate new partnerships with the Oldham Foodbank to help local residents during the COVID-19 crisis. We can’t serve our community in the way we would usually do, so we’ve moved resources to help where people need us most
People
HCM people

Dr Jonathan Leary

Remedy Place, West Hollywood: Founder and CEO
Remedy Place teaches people how to take care of themselves and gives them the tools they need to be holistically healthy
People
HCM people

Michael Ramsay

Founder and director, STRONG Rowformer
There’s something about the combination of fast-twitch and slow-twitch fibres working together that absolutely destroys you and gives you an almost euphoric feeling at the end of every workout
People
Kate Cracknell talks connected health and digital transformation with Chris Blackwell-Frost, Martin Friend and Rick Crawford from Nuffield Health’s senior management team
People
Now we have an offering with no geographical limits, we’re looking to sell digital memberships beyond our member base
People
HCM people

Professor Zhen Yan

director of the Center for Skeletal Muscle Research, University of Virginia
Regular exercise may help people survive COVID-19
People
Featured supplier news
Featured supplier: EGYM presents Corona Gym Solution, for the successful re-opening of fitness studios
Finally, the time has come: fitness and health facilities around the globe are gradually resuming operations.
Featured supplier news
Featured supplier: Let's get restarted: Physical Company offers advice on keeping gym members safe
As countries around the world gear up to relax their lockdown rules, there remains a question mark over gyms and studios, which in many markets will be one of the last sectors to be given the green light.
Video Gallery
Technogym mywellness app
Technogym
Improve your training experience. All your data in a single app. Read more
More videos:
Company profiles
Company profile: Matrix Fitness
At Matrix Fitness, our goal is to make innovative commercial fitness equipment that stands out ...
Company profiles
Company profile: Wattbike
Wattbike is the creator of the world’s most advanced and innovative indoor bikes, developed in ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Lockers/interior design
Fitlockers: Lockers/interior design
Fitness software
Go Do.Fitness: Fitness software
Skincare
Comfort Zone - Davines S.p.A: Skincare
Design consultants
Zynk Design Consultants: Design consultants
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Trade associations
International SPA Association - iSPA: Trade associations
Locking solutions
Monster Padlocks: Locking solutions
Spa software
SpaBooker: Spa software
Fitness equipment
Healthcheck Services Ltd: Fitness equipment
Property & Tenders
Greywell, Hampshire
Barnsgrove Health and Wellness Club
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
22-23 Sep 2020
Heythrop Park, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
27-30 Oct 2020
Messe Stuttgart, Germany
Diary dates
03-06 Nov 2020
Online,
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
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