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Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Supplier showcase: Fisikal Limited

DiR Clubs – the largest fitness operator in Spain – appointed fisikal as its digital partner in 2019, with a 12 month plan for integration. As phase one comes to an end, we talk to Jordi Forns, co-director of fitness clubs at DiR, about why the brand committed to such a fundamental change

Published in Health Club Management 2020 issue 3
DiR is working with fisikal for tech solutions across multiple sites
DiR is working with fisikal for tech solutions across multiple sites

What was your brief to fisikal?
fisikal’s brief was to integrate with DIR’s existing systems and migrate a number of its services online to improve the operational efficiency of our personal trainer business and enhance the experience for both PTs and members.

We were operating a largely paper-based system which made it practically impossible, across multiple clubs, to accurately track and monitor how sessions were being sold, the number of sessions being sold, and which personal trainers were making the sales.

Introducing an online solution would also professionalise the service for our members, making it possible for them to access personal training plans, make appointments and pay for sessions, all independently, from a mobile device, instead of having to call the club and book through a very busy receptionist.

How has fisikal addressed your needs?
Phase one has extended way beyond supporting our personal training business, we’ve also introduced the fisikal online booking solution to our physiotherapy and nutrition advisory booking services.

The solution has been really well received by members and staff. Personal trainers are enjoying the fact that members can access their profile booking schedule online, then make a booking direct. Having these appointments drop into the diary is an absolute gift.

fisikal has been integrated with DiR’s bespoke business management system. How has that worked?
Our system is very complex and is managing 40 years of company history. It’s littered with nuances.

Thanks to fisikal’s flexible approach and perseverance, we’ve developed a bespoke solution that is fully integrated, delivers a seamless service to members and is easy for our staff to operate.

How have you found working with fisikal, day to day?
Great! fisikal is a truly valued partner that delivers as promised, on time and, as integrating a whole new digital solution across multiple sites is a hugely complicated process, it has been as painless as it could possibly be.

I love that fisikal has created a solution that adapts to our business and not the other way around.

What’s next for DiR and fisikal?
Phase two, starting now, sees the introduction of online personal training plans and access to a library of video exercises, as well as generic workouts and online payments.

To read the full interview with Jordi Forns, visit www.fisikal.com/press

For more information, email fisikal at [email protected]

Twitter:@fisikal

Facebook: fisikal

LinkedIn: linkedin.com/company/fisikal

Jordi Forns, DiR
"I love that fisikal has created a solution which adapts to our business and not the other way around" - Jordi Forns, DiR
http://www.leisureopportunities.com/images/2020/426832_155569.jpg
We talk to DiR Clubs' Jordi Forns about why they appointed fisikal as their digital partner...
Jordi Forns, DiR,Fisikal, DiR Clubs, Jordi Forns,
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features

Supplier showcase: Fisikal Limited

DiR Clubs – the largest fitness operator in Spain – appointed fisikal as its digital partner in 2019, with a 12 month plan for integration. As phase one comes to an end, we talk to Jordi Forns, co-director of fitness clubs at DiR, about why the brand committed to such a fundamental change

Published in Health Club Management 2020 issue 3
DiR is working with fisikal for tech solutions across multiple sites
DiR is working with fisikal for tech solutions across multiple sites

What was your brief to fisikal?
fisikal’s brief was to integrate with DIR’s existing systems and migrate a number of its services online to improve the operational efficiency of our personal trainer business and enhance the experience for both PTs and members.

We were operating a largely paper-based system which made it practically impossible, across multiple clubs, to accurately track and monitor how sessions were being sold, the number of sessions being sold, and which personal trainers were making the sales.

Introducing an online solution would also professionalise the service for our members, making it possible for them to access personal training plans, make appointments and pay for sessions, all independently, from a mobile device, instead of having to call the club and book through a very busy receptionist.

How has fisikal addressed your needs?
Phase one has extended way beyond supporting our personal training business, we’ve also introduced the fisikal online booking solution to our physiotherapy and nutrition advisory booking services.

The solution has been really well received by members and staff. Personal trainers are enjoying the fact that members can access their profile booking schedule online, then make a booking direct. Having these appointments drop into the diary is an absolute gift.

fisikal has been integrated with DiR’s bespoke business management system. How has that worked?
Our system is very complex and is managing 40 years of company history. It’s littered with nuances.

Thanks to fisikal’s flexible approach and perseverance, we’ve developed a bespoke solution that is fully integrated, delivers a seamless service to members and is easy for our staff to operate.

How have you found working with fisikal, day to day?
Great! fisikal is a truly valued partner that delivers as promised, on time and, as integrating a whole new digital solution across multiple sites is a hugely complicated process, it has been as painless as it could possibly be.

I love that fisikal has created a solution that adapts to our business and not the other way around.

What’s next for DiR and fisikal?
Phase two, starting now, sees the introduction of online personal training plans and access to a library of video exercises, as well as generic workouts and online payments.

To read the full interview with Jordi Forns, visit www.fisikal.com/press

For more information, email fisikal at [email protected]

Twitter:@fisikal

Facebook: fisikal

LinkedIn: linkedin.com/company/fisikal

Jordi Forns, DiR
"I love that fisikal has created a solution which adapts to our business and not the other way around" - Jordi Forns, DiR
http://www.leisureopportunities.com/images/2020/426832_155569.jpg
We talk to DiR Clubs' Jordi Forns about why they appointed fisikal as their digital partner...
Jordi Forns, DiR,Fisikal, DiR Clubs, Jordi Forns,
Latest News
Austrian medical health and wellness operator, Lanserhof, has launched a programme for people who’ve had ...
Latest News
HCM can report that Europe Active's annual thought-leader conference, the European Health and Fitness Forum ...
Latest News
The number of people signing up for memberships at Planet Fitness has been at 2019 ...
Latest News
Gyms in England could be open in July if lobbying by the fitness industry comes ...
Latest News
A survey by Savanta ComRes, in partnership with Sport England, has studied the impact of ...
Latest News
Gyms and health clubs in the US have begun reopening their doors, with a number ...
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CIMSPA, has opened a consultation on the safe delivery of sport and physical activity online, ...
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Opinion
promotion
The activity industry finds itself in a position of considerable threat. Two-thirds of the world’s gyms are closed – that’s 230 million members unable to attend a fitness facility, according to data platform fitNdata.
Opinion: Ensuring members return after lockdown
Opinion
promotion
Elon Musk has plans to conquer Mars and these days the meat on your hamburger can be grown in a lab - so why are so many fitness businesses still using papers and pens to create workouts for their members?
Opinion: How the current pandemic may be helping the fitness industry to innovate
Featured supplier news
Featured supplier: myFitApp launches branded live-streaming as part of its COVID-19 support package
Innovatise, the company behind myFitApp, has announced the immediate availability of its customer- branded live-streaming solution.
Featured supplier news
Featured supplier: Adidas calls on BLK BOX for flooring solutions at new World of Sports complex
Adidas believes that creators, just like athletes, need an environment that inspires their employees to perform and believe that through sport, we have the power to change lives.
Video Gallery
Technogym mywellness app
Technogym
Improve your training experience. All your data in a single app. Read more
More videos:
Company profiles
Company profile: Healthcheck Services Ltd
Here at Healthcheck Services, we want to empower you, your clients & your staff to ...
Company profiles
Company profile: Incorpore Limited
Incorpore Ltd is a leading fitness and wellness company which has been successfully delivering solutions ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Spa software
SpaBooker: Spa software
Fitness equipment
Stages Cycling: Fitness equipment
Management software
Fisikal: Management software
Design consultants
Zynk Design Consultants: Design consultants
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Skincare
Comfort Zone - Davines S.p.A: Skincare
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Locking solutions
Monster Padlocks: Locking solutions
Trade associations
International SPA Association - iSPA: Trade associations
Property & Tenders
Greywell, Hampshire
Barnsgrove Health and Wellness Club
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
04 Jun 2020
Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
06-07 Jul 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
28-31 Aug 2020
Expo Centre & Riviera di Rimini, Italy
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
11-12 Oct 2020
ExCeL London, London, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
27-30 Oct 2020
Messe Stuttgart, Germany
Diary dates
30-31 Oct 2020
NEC, Birmingham, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
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