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Health Club Management

Health Club Management

features

Promotional feature: Technogym

Technogym is helping Odyssey Health Club launch new gym floor formats that enhance the member experience

Published in Health Club Management 2020 issue 2
With the advice of Technogym, Odyssey has changed its gym layout to improve engagement
With the advice of Technogym, Odyssey has changed its gym layout to improve engagement
It was important we offer a true health club experience by creating a social environment to differentiate us from other leisure facilities - Ian Riches, club director, Odyssey Health Club

Odyssey Health Club’s Stevenage site has been home to a club since the 1970s, but the venue you'll find there today has been thoughtfully developed to offer the true health club experience.

Ian Riches, club director at Odyssey Health Club, tells us how the vision for the business has been brought to life.

“Odyssey Health Club was launched in the late 90s, and I came on board in 2004 to help consolidate the business to focus on the core elements of a health club,” he says. “Although we have a gym and group exercise classes, we’re not just a gym – we offer leisure, relaxation, food, and the spa, which is a huge part of the business.

"It was important that we offer a true health club experience by creating a social environment to differentiate us from other leisure facilities.”

Enhancing the member experience
Last year Riches thought it was time to modernise the gym floor offering to enhance the total customer journey.

Once he started to look at the digital experiences on offer, Ian sought the guidance and support of Technogym and soon discovered how new innovative formats and a change in layout can create more engagement on the gym floor.

“Technogym gives us expert advice on design, layout, and on how to get the most out of the equipment and digital," he explains, “They’re interested in understanding what we need – we feed them ideas, and they give us great advice.”

With the help of Technogym, Odyssey has changed the gym layout to improve uptake of gym floor classes, and to increase staff and member engagement.

“We run small group sessions using the Technogym Skillbike, Skillrun, and Skillrow Classes," says Riches. “The Uptake of group exercise has increased significantly. Having central areas to run classes helps us engage with all members. Having the equipment in the middle of the gym has brought different people into the group element, because they can see what is going on and feel encouraged to have a go.”

Reaching different demographics
Odyssey Health Club has two distinct types of members: what Riches calls the day time and the evening members. He explains how the Technogym digital solutions helped Odyssey connect with all types of members.

“Since installing the new zones we decided to change the way we deliver our inductions, focusing on really showing people what the Skill Line equipment can do,” he says.

“Technogym Skill Line is very different, so we run workshops where we educate members on each element of the equipment, including its features and benefits. Uptake has been great, and feedback shows people really appreciate knowing just how much they can do on the equipment.”

Offering gym floor classes focusing on a specific product is appealing to a wider variety of member. “For example,” says Riches, “we ran summer Skillbike classes which replicated Tour de France hill climbs. These were led by cyclists, and brought in a new group of customers who would usually prefer to exercise outside. We've never had the ability to do this before.”

Pleasing the crowd
The feedback on Odyssey’s recent upgrades show that they continue to strengthen the health club brand.

“We have great communication with our members,” says Riches. “We’ll always question what we do. The quality of our customer experience drives our commercial decisions. Ultimately, we want to be a great health club where people get results, enjoy their visits, and improve their health.”

“We combine listening to our members with watching what’s developing in the industry. We make sure new purchases are future-proofed so they will still deliver value when we make inevitable changes to our gym and studios.

“We never sit still, and with support from Technogym, we know we’ll always offer the best health club experience.”

As Odyssey has discovered, changing the layout of a gym’s space can revolutionise the offering and transform customer engagement, instructor input and the entire member journey.

Partnership with Technogym
This round of investment is the latest in a long relationship between Odyssey Health Club and Technogym.

“We come back to Technogym not just because they develop market-leading equipment, but because of their support and training,” says Riches.

Ready to launch a successful new club format?

Technogym provides support during the roll-out of any new format, so you can maximise its implementation and success.

To find out more about the many ways you could deliver a Club 4.0 experience, to your members, contact Technogym today on 01344 300236 or email [email protected]

Odyssey offers small group formats using Skillrow
Odyssey offers small group formats using Skillrow
The new layout powered by Technogym has enabled Odyssey to attract a wider range of member demographics
The new layout powered by Technogym has enabled Odyssey to attract a wider range of member demographics
http://www.leisureopportunities.com/images/imagesX/152873_986949.jpg
Technogym is helping Odyssey Health Club launch new gym floor formats that enhance the member experience
Technogym Ian Riches, club director, Odyssey Health Club,Technogym, Odyssey Health Club, Skillrow,
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features

Promotional feature: Technogym

Technogym is helping Odyssey Health Club launch new gym floor formats that enhance the member experience

Published in Health Club Management 2020 issue 2
With the advice of Technogym, Odyssey has changed its gym layout to improve engagement
With the advice of Technogym, Odyssey has changed its gym layout to improve engagement
It was important we offer a true health club experience by creating a social environment to differentiate us from other leisure facilities - Ian Riches, club director, Odyssey Health Club

Odyssey Health Club’s Stevenage site has been home to a club since the 1970s, but the venue you'll find there today has been thoughtfully developed to offer the true health club experience.

Ian Riches, club director at Odyssey Health Club, tells us how the vision for the business has been brought to life.

“Odyssey Health Club was launched in the late 90s, and I came on board in 2004 to help consolidate the business to focus on the core elements of a health club,” he says. “Although we have a gym and group exercise classes, we’re not just a gym – we offer leisure, relaxation, food, and the spa, which is a huge part of the business.

"It was important that we offer a true health club experience by creating a social environment to differentiate us from other leisure facilities.”

Enhancing the member experience
Last year Riches thought it was time to modernise the gym floor offering to enhance the total customer journey.

Once he started to look at the digital experiences on offer, Ian sought the guidance and support of Technogym and soon discovered how new innovative formats and a change in layout can create more engagement on the gym floor.

“Technogym gives us expert advice on design, layout, and on how to get the most out of the equipment and digital," he explains, “They’re interested in understanding what we need – we feed them ideas, and they give us great advice.”

With the help of Technogym, Odyssey has changed the gym layout to improve uptake of gym floor classes, and to increase staff and member engagement.

“We run small group sessions using the Technogym Skillbike, Skillrun, and Skillrow Classes," says Riches. “The Uptake of group exercise has increased significantly. Having central areas to run classes helps us engage with all members. Having the equipment in the middle of the gym has brought different people into the group element, because they can see what is going on and feel encouraged to have a go.”

Reaching different demographics
Odyssey Health Club has two distinct types of members: what Riches calls the day time and the evening members. He explains how the Technogym digital solutions helped Odyssey connect with all types of members.

“Since installing the new zones we decided to change the way we deliver our inductions, focusing on really showing people what the Skill Line equipment can do,” he says.

“Technogym Skill Line is very different, so we run workshops where we educate members on each element of the equipment, including its features and benefits. Uptake has been great, and feedback shows people really appreciate knowing just how much they can do on the equipment.”

Offering gym floor classes focusing on a specific product is appealing to a wider variety of member. “For example,” says Riches, “we ran summer Skillbike classes which replicated Tour de France hill climbs. These were led by cyclists, and brought in a new group of customers who would usually prefer to exercise outside. We've never had the ability to do this before.”

Pleasing the crowd
The feedback on Odyssey’s recent upgrades show that they continue to strengthen the health club brand.

“We have great communication with our members,” says Riches. “We’ll always question what we do. The quality of our customer experience drives our commercial decisions. Ultimately, we want to be a great health club where people get results, enjoy their visits, and improve their health.”

“We combine listening to our members with watching what’s developing in the industry. We make sure new purchases are future-proofed so they will still deliver value when we make inevitable changes to our gym and studios.

“We never sit still, and with support from Technogym, we know we’ll always offer the best health club experience.”

As Odyssey has discovered, changing the layout of a gym’s space can revolutionise the offering and transform customer engagement, instructor input and the entire member journey.

Partnership with Technogym
This round of investment is the latest in a long relationship between Odyssey Health Club and Technogym.

“We come back to Technogym not just because they develop market-leading equipment, but because of their support and training,” says Riches.

Ready to launch a successful new club format?

Technogym provides support during the roll-out of any new format, so you can maximise its implementation and success.

To find out more about the many ways you could deliver a Club 4.0 experience, to your members, contact Technogym today on 01344 300236 or email [email protected]

Odyssey offers small group formats using Skillrow
Odyssey offers small group formats using Skillrow
The new layout powered by Technogym has enabled Odyssey to attract a wider range of member demographics
The new layout powered by Technogym has enabled Odyssey to attract a wider range of member demographics
http://www.leisureopportunities.com/images/imagesX/152873_986949.jpg
Technogym is helping Odyssey Health Club launch new gym floor formats that enhance the member experience
Technogym Ian Riches, club director, Odyssey Health Club,Technogym, Odyssey Health Club, Skillrow,
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Physical activity sector bodies have welcomed the government's measures to help the UK's self-employed workers ...
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Featured supplier: FORA works with Power Plate to raise awareness of sitting disease through movement and vibration
With office workers spending over eight hours per day sitting at their desks, and one in six affected by mental health issues every year, it is no surprise that businesses are looking to introduce ‘wellness’ to the workplace
Featured supplier news
Featured supplier: Training provider explains how a partnership with Fisikal transformed their business
Drummond Health & Fitness Education Academy has been providing quality health and fitness training and education for more than 35 years.
Opinion
promotion
The modern training gym champions functional fitness in a small group personal training model, with a premium service experience at its heart
Opinion: Overcome membership attrition with this surprising new industry trend: the modern training gym
Video Gallery
DFC: We do more...
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DFC are a leading direct debit collection company, providing cash flow solutions to happy clients from all over the UK. Read more
More videos:
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Company profile: Healthcheck Services Ltd
Here at Healthcheck Services, we want to empower you, your clients & your staff to ...
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Company profile: TRIB3 International Ltd
First established in Sheffield in January 2016 TRIB3 is a bootcamp boutique studio designed to ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Skincare
Comfort Zone - Davines S.p.A: Skincare
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Direct debit solutions
Harlands Group: Direct debit solutions
Spa software
SpaBooker: Spa software
Fitness equipment
Physical Company Ltd: Fitness equipment
Wearable technology solutions
MyZone: Wearable technology solutions
Locking solutions
Monster Padlocks: Locking solutions
Trade associations
International SPA Association - iSPA: Trade associations
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Greywell, Hampshire
Barnsgrove Health and Wellness Club
Property & Tenders
Derby City Council
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Diary dates
19-24 Apr 2020
tbc, Beijing, China
Diary dates
04 Jun 2020
Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
17-18 Jun 2020
ExCeL London, London, United Kingdom
Diary dates
06-07 Jul 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
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Diary dates
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Diary dates
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