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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

features

Sponsored briefing: Reopen with confidence

As the health and fitness industry gears up for reopening, Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures

Published in Health Club Management 2020 issue 5
What should staff do
if they come across
people coughing
or not obeying the
rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do first aiders know the COVID-19 changes to CPR rules?

Less than a month from the rumoured reopening date and health clubs and leisure centres are planning ahead and strategising ways to recoup some of the losses they’ve suffered as a result of the pandemic.

We’re offering them our free COVID-19 Health and Safety Remobilisation Plan and Checklist which provides a framework to help businesses to reopen with confidence, based around the ‘Four S’s’: spacing, sanitising, signage and smiling.

We’d recommend operators consider appointing a dedicated COVID-19 officer to oversee the writing of plans and risk assessments and ensure staff are appropriately trained and carrying out any changes to their roles effectively.

1 Spacing
• It’s important to consider how you’ll get people in, around and out of your buildings while ensuring social distancing is maintained. If we do nothing else, we need to keep people apart. It’s the key control measure. Every building is different, and each one will have a bespoke approach; that might mean a barrier at the main door, a new exit route, one-way systems around a facility or dots on the floor.

• Walk the building as if you were a customer. Start at reception and walk the route to each activity area. Look at where there may be bottlenecks and consider how you can stop that happening. Ensure you do this with someone that doesn’t know the building as well – they’ll see things from a different perspective.

• The number of people in the building at any one time needs to be carefully managed, so ensure customers book online and limit the length of their session so there’s adequate time between sessions. If you have a sports hall you can use for classes which involve more movement, such as circuits, make arrangements to expand into this space. Consider holding classes outside to enable more people to take part.

2 Sanitising
• Provide hand sanitiser or hand washing stations before significant touch points, for example activity areas and stairwells. If your members’ hands are clean they won’t be transferring any virus on to the equipment. Have someone at the door giving out hand sanitiser, explaining the new rules and reassuring members.

• Cleaning programmes should be reviewed to ensure touch point areas, such as lockers, door handles, handrails, benches, staffroom microwaves and kettles, are cleaned regularly and thoroughly. Don’t worry so much about less frequented areas, there isn’t a bottomless pit to pay for cleaning, so if your regime was to disinfect the bottom of the bins every week, just clean the top more often instead.

• To boost customer confidence, consider bringing in additional staff from areas that won’t be open straight away to help with touch point cleaning. Look at which staff would be good at cleaning – for instance the creche team, who have to be vigilant in their normal work with young children.

• Door handles are a hot spot for touching, so think about installing gadgets such as door pulls to enable doors to be opened with feet, to reduce this threat.

3 Signage
• Use clear, simple signage. There’s nothing wrong with a sign on the toilet door that says ‘now wash your hands’. But don’t overcomplicate it with dozens of signs, or no one will read them.

• First impressions are key. The minute it goes wrong, social media comments will be circulating. From the car park to the activity, does your facility appear to be taking the virus seriously? Members will be more understanding if the odd individual is not obeying the rules if your facility as a whole is seen to be well prepared.

• Train your staff to look after themselves and your customers. Training can be done while they’re furloughed. Make sure they know what they need to do if they, or anyone they live with, have symptoms.

• What should they do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do instructors need to put out kit before a class starts and do first aiders know the changes which have been made to the CPR rules as a result of COVID-19? What about staff taking on cleaning tasks? What do they need to do differently now?

4 Smile
• This will be your customers’ first time back into the centre that they may have missed – let’s welcome them. They’re probably apprehensive and possibly worried they may catch COVID-19 in your facility. If it’s obvious you feel safe to be there, they probably will too.

• Let’s also keep customers safe by staff being vigilant and supervising customers, with a smile, to ensure the new standards and rules are being adhered to.

Now’s the time to start doing walkabouts, writing risk assessments and action plans, to allow sufficient time for staff training and for any purchases, such as signs, stickers, door pulls and sanitiser station equipment.

Right Directions – here to support you

Right Directions is offering on-site risk assessments, in addition to an online support system, pre- and post-opening inspection audits and procedure and insurance reviews, to ensure every aspect of the facility is in line with health and safety legislation and best practice guidance, with all its statutory inspections up to date – including those for lifts and fire extinguishers.

A series of 11 informative Fit For Business clinics, attended by more than 500 facility managers, is also available on Right Directions’ YouTube channel.

To find out more, get a copy of Right Directions’ re-mobilisation checklist or discuss reopening, email [email protected] or call +44 (0)1582 840 098

Caroline Constantine is managing director of Right Directions

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Have someone at the door dispensing hand sanitiser
Have someone at the door dispensing hand sanitiser
https://www.leisureopportunities.co.uk/images/2020/426054_586045.jpg
Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures
Right Directions, caroline Constantine,gym reopening, fitness, safety, covid-19
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features

Sponsored briefing: Reopen with confidence

As the health and fitness industry gears up for reopening, Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures

Published in Health Club Management 2020 issue 5
What should staff do
if they come across
people coughing
or not obeying the
rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do first aiders know the COVID-19 changes to CPR rules?

Less than a month from the rumoured reopening date and health clubs and leisure centres are planning ahead and strategising ways to recoup some of the losses they’ve suffered as a result of the pandemic.

We’re offering them our free COVID-19 Health and Safety Remobilisation Plan and Checklist which provides a framework to help businesses to reopen with confidence, based around the ‘Four S’s’: spacing, sanitising, signage and smiling.

We’d recommend operators consider appointing a dedicated COVID-19 officer to oversee the writing of plans and risk assessments and ensure staff are appropriately trained and carrying out any changes to their roles effectively.

1 Spacing
• It’s important to consider how you’ll get people in, around and out of your buildings while ensuring social distancing is maintained. If we do nothing else, we need to keep people apart. It’s the key control measure. Every building is different, and each one will have a bespoke approach; that might mean a barrier at the main door, a new exit route, one-way systems around a facility or dots on the floor.

• Walk the building as if you were a customer. Start at reception and walk the route to each activity area. Look at where there may be bottlenecks and consider how you can stop that happening. Ensure you do this with someone that doesn’t know the building as well – they’ll see things from a different perspective.

• The number of people in the building at any one time needs to be carefully managed, so ensure customers book online and limit the length of their session so there’s adequate time between sessions. If you have a sports hall you can use for classes which involve more movement, such as circuits, make arrangements to expand into this space. Consider holding classes outside to enable more people to take part.

2 Sanitising
• Provide hand sanitiser or hand washing stations before significant touch points, for example activity areas and stairwells. If your members’ hands are clean they won’t be transferring any virus on to the equipment. Have someone at the door giving out hand sanitiser, explaining the new rules and reassuring members.

• Cleaning programmes should be reviewed to ensure touch point areas, such as lockers, door handles, handrails, benches, staffroom microwaves and kettles, are cleaned regularly and thoroughly. Don’t worry so much about less frequented areas, there isn’t a bottomless pit to pay for cleaning, so if your regime was to disinfect the bottom of the bins every week, just clean the top more often instead.

• To boost customer confidence, consider bringing in additional staff from areas that won’t be open straight away to help with touch point cleaning. Look at which staff would be good at cleaning – for instance the creche team, who have to be vigilant in their normal work with young children.

• Door handles are a hot spot for touching, so think about installing gadgets such as door pulls to enable doors to be opened with feet, to reduce this threat.

3 Signage
• Use clear, simple signage. There’s nothing wrong with a sign on the toilet door that says ‘now wash your hands’. But don’t overcomplicate it with dozens of signs, or no one will read them.

• First impressions are key. The minute it goes wrong, social media comments will be circulating. From the car park to the activity, does your facility appear to be taking the virus seriously? Members will be more understanding if the odd individual is not obeying the rules if your facility as a whole is seen to be well prepared.

• Train your staff to look after themselves and your customers. Training can be done while they’re furloughed. Make sure they know what they need to do if they, or anyone they live with, have symptoms.

• What should they do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do instructors need to put out kit before a class starts and do first aiders know the changes which have been made to the CPR rules as a result of COVID-19? What about staff taking on cleaning tasks? What do they need to do differently now?

4 Smile
• This will be your customers’ first time back into the centre that they may have missed – let’s welcome them. They’re probably apprehensive and possibly worried they may catch COVID-19 in your facility. If it’s obvious you feel safe to be there, they probably will too.

• Let’s also keep customers safe by staff being vigilant and supervising customers, with a smile, to ensure the new standards and rules are being adhered to.

Now’s the time to start doing walkabouts, writing risk assessments and action plans, to allow sufficient time for staff training and for any purchases, such as signs, stickers, door pulls and sanitiser station equipment.

Right Directions – here to support you

Right Directions is offering on-site risk assessments, in addition to an online support system, pre- and post-opening inspection audits and procedure and insurance reviews, to ensure every aspect of the facility is in line with health and safety legislation and best practice guidance, with all its statutory inspections up to date – including those for lifts and fire extinguishers.

A series of 11 informative Fit For Business clinics, attended by more than 500 facility managers, is also available on Right Directions’ YouTube channel.

To find out more, get a copy of Right Directions’ re-mobilisation checklist or discuss reopening, email [email protected] or call +44 (0)1582 840 098

Caroline Constantine is managing director of Right Directions

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Have someone at the door dispensing hand sanitiser
Have someone at the door dispensing hand sanitiser
https://www.leisureopportunities.co.uk/images/2020/426054_586045.jpg
Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures
Right Directions, caroline Constantine,gym reopening, fitness, safety, covid-19
Latest News
US fitness industry revenue dropped 58 per cent during 2020 – from the US$35bn all-time ...
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The UK government is exploring whether incentivising people financially to take part in physical activity ...
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The Budget announcement has left the UK's physical activity sector with "unanswered questions" and vowing ...
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Chancellor Rishi Sunak has unveiled an additional £700m funding boost for sports and culture, as ...
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The merger of two tech firms will result in the creation of a business software ...
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3d Leisure has put the current lockdown to good use, by stepping in to help ...
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Gyms and leisure centres in Scotland are set to open on 26 April, provided that ...
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Featured supplier: How Gympass reinvented wellbeing
Over the last year, fitness and wellness organisations have faced challenges like never before. When gyms closed and members needed alternative support to keep up their health and wellbeing routines, Gympass swiftly pivoted its business model to offer a wealth of digital solutions for its partners.
Video Gallery
Mywellness App 5.0
Technogym
Mywellness helps you assess customer needs, provide great workouts and programmes, guarantee a training spot on the gym floor, offer group training, track indoor and outdoor workouts - even with 3rd party apps. Read more
More videos:
Company profiles
Company profile: Octane Fitness
A global innovator of high-performance fitness equipment, Octane Fitness, a Nautilus, Inc. brand, continually redefines ...
Company profiles
Company profile: Keiser UK Ltd
Keiser began its history of visionary sports science leadership over 40 years ago, rejecting the ...
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Supplier showcase - Egym: Game changer
Catalogue Gallery
Click on a catalogue to view it online
Directory
Management software
Premier Software Solutions: Management software
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Skincare
Comfort Zone - Davines S.p.A: Skincare
Uniforms
Service Sport: Uniforms
Exercise equipment
Pendex Fisio S.L.: Exercise equipment
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Trade associations
International SPA Association - iSPA: Trade associations
Fitness equipment
Precor: Fitness equipment
Spa software
SpaBooker: Spa software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Property & Tenders
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
12 Jun 2021
Worldwide, Various,
Diary dates
13-14 Jun 2021
Online,
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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