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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

features

Promotional feature: Gladstone

A look at a new app to help users book and pay for classes and activities on the go

Published in Health Club Management 2015 issue 3
New app to help users book and pay for classes and activities on the go
New app to help users book and pay for classes and activities on the go

Over the last few years, smart phones have become an essential feature of our daily lives. According to a report by Deloitte, more than two-thirds of adults in the UK – that’s 35 million people – now own one. About a third of smart phone owners look at their phone within five minutes of waking up, rising to almost half within 15 minutes, and one in six looks at it more than 50 times a day. Crucially, more than a third have made an online purchase on their phone.

Faced with figures like that, it’s clear why savvy leisure operators are investing in pioneering products such as Gladstone’s MobilePro to attract, engage and retain customers. A tiled app that enables users to book and pay for classes and activities on the go, MobilePro is compatible with iOS and Android smart phones and interacts with Gladstone’s Plus2 software in real time, ensuring that members receive all their usual pricing and booking benefits.

What’s more, operators can customise the app, adding an unlimited number of information pages to market their sites to prospects, while also keeping members up to date with news and promotions. Available to download from the Apple and Android stores, MobilePro also interfaces with social media sites, allowing customers to share information with their friends and giving operators even more exposure.

“The smart phone might just be the most powerful sales and service tool for today’s forward-thinking leisure manager,” says Tom Withers, sales and marketing director for Gladstone. “As well as a great communication tool, a member’s smart phone is both a social media portal and a mobile shopping basket. That’s why we created MobilePro to help operators stay connected to their customers and boost online transactions.

“The app has been hugely popular since we launched it last year, and while the earlier version focused on group exercise bookings, demand has been so great that our newest version incorporates an activity booking module, enabling customers to book and pay for a wide variety of leisure centre activities.”

“Online group exercise bookings have increased by 200 per cent”

Rebecca Sawtell, Head of marketing and communications, 1610

We launched MobilePro just over a year ago in four of our 19 sites across Somerset, Dorset and Devon, with fantastic results. To date, there have been over 4,000 downloads and this continues to grow at a steady rate as new customers join our facilities. One site – Trinity Sports and Leisure in Bridgwater – has had an especially enthusiastic response, with close to 2,000 downloads.

What’s more, online group exercise bookings have increased by an average of 200 per cent across all four sites. At Castle Sports Centre in Taunton, online bookings have risen by an incredible 1,300 per cent, and last December 83 per cent of all bookings at that site were made online. At the same time, our front-of-house teams have reported taking far fewer phone bookings, freeing up their time for other important duties.

In addition, the app’s push notification feature is proving to be an invaluable tool for improving communication with customers, as well as helping centres to promote upcoming events, offers, new classes or special opening times.

There is also some great functionality within the app for customers to share information on Facebook and Twitter. This is certainly a development area for us, as it has great potential for improving retention and brand loyalty with our online audience, as well as generating new custom by social referral.

“Customers love being able to book on the go,
even when sites are closed”

Stuart Fairbairn, ICT manager, Edinburgh Leisure

Our customers had been asking us if they could access our website and book fitness classes on their smart phones, so we knew that if we wanted to stay competitive, it was vital for us to offer this flexibility.

We soft-launched MobilePro in 15 of our 30 sites during February last year, and started to actively promote it on 3 March via our website and social media channels. The results have been incredible. During the soft-launch period we had 1,000 downloads; just over two weeks after the official launch those numbers had topped 3,500, and they’re now at over 13,500.

The fitness class booking module has been by far the most popular with our customers, and we are on target for more than 30 per cent of class bookings to be made via the app this month. Feedback from customers has been terrific. They love being able to book and cancel classes on the go, even when the sites are closed, and they also like how easy it is to access information about how many spaces are left or where they are on a waiting list.

As well as having a real impact on customer satisfaction, the app is great for sending push messages to inform people of maintenance/downtime issues on site or time-limited promotions. This is in addition to dedicated News and Offers tiles on the home screen, which can be updated.

Overall, we’re delighted with the results we’ve seen from MobilePro. Looking ahead, we’d like to incorporate bookings for activities – such as golf, tennis, badminton and squash – into the app, and we’re currently in the late stages of testing this functionality with a view to rolling it out in the next few months.

Customers can easily be sent push messages / WWW.SHUTTERSTOCK.COM
Customers can easily be sent push messages / WWW.SHUTTERSTOCK.COM

TEL: +44 (0)1491 201010
EMAIL: [email protected]
WEB: www.gladstonemrm.com
TWITTER: @gladstonemrm

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
The new version of MobilePro allows customers to book not only group exercise, but a wide range of leisure centre activities
The new version of MobilePro allows customers to book not only group exercise, but a wide range of leisure centre activities
https://www.leisureopportunities.co.uk/images/715216_588678.jpg
Gladstone showcases its new app, which has been designed to help users book and pay for classes and activities on the go
Gladstone promotion,Gladstone
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features

Promotional feature: Gladstone

A look at a new app to help users book and pay for classes and activities on the go

Published in Health Club Management 2015 issue 3
New app to help users book and pay for classes and activities on the go
New app to help users book and pay for classes and activities on the go

Over the last few years, smart phones have become an essential feature of our daily lives. According to a report by Deloitte, more than two-thirds of adults in the UK – that’s 35 million people – now own one. About a third of smart phone owners look at their phone within five minutes of waking up, rising to almost half within 15 minutes, and one in six looks at it more than 50 times a day. Crucially, more than a third have made an online purchase on their phone.

Faced with figures like that, it’s clear why savvy leisure operators are investing in pioneering products such as Gladstone’s MobilePro to attract, engage and retain customers. A tiled app that enables users to book and pay for classes and activities on the go, MobilePro is compatible with iOS and Android smart phones and interacts with Gladstone’s Plus2 software in real time, ensuring that members receive all their usual pricing and booking benefits.

What’s more, operators can customise the app, adding an unlimited number of information pages to market their sites to prospects, while also keeping members up to date with news and promotions. Available to download from the Apple and Android stores, MobilePro also interfaces with social media sites, allowing customers to share information with their friends and giving operators even more exposure.

“The smart phone might just be the most powerful sales and service tool for today’s forward-thinking leisure manager,” says Tom Withers, sales and marketing director for Gladstone. “As well as a great communication tool, a member’s smart phone is both a social media portal and a mobile shopping basket. That’s why we created MobilePro to help operators stay connected to their customers and boost online transactions.

“The app has been hugely popular since we launched it last year, and while the earlier version focused on group exercise bookings, demand has been so great that our newest version incorporates an activity booking module, enabling customers to book and pay for a wide variety of leisure centre activities.”

“Online group exercise bookings have increased by 200 per cent”

Rebecca Sawtell, Head of marketing and communications, 1610

We launched MobilePro just over a year ago in four of our 19 sites across Somerset, Dorset and Devon, with fantastic results. To date, there have been over 4,000 downloads and this continues to grow at a steady rate as new customers join our facilities. One site – Trinity Sports and Leisure in Bridgwater – has had an especially enthusiastic response, with close to 2,000 downloads.

What’s more, online group exercise bookings have increased by an average of 200 per cent across all four sites. At Castle Sports Centre in Taunton, online bookings have risen by an incredible 1,300 per cent, and last December 83 per cent of all bookings at that site were made online. At the same time, our front-of-house teams have reported taking far fewer phone bookings, freeing up their time for other important duties.

In addition, the app’s push notification feature is proving to be an invaluable tool for improving communication with customers, as well as helping centres to promote upcoming events, offers, new classes or special opening times.

There is also some great functionality within the app for customers to share information on Facebook and Twitter. This is certainly a development area for us, as it has great potential for improving retention and brand loyalty with our online audience, as well as generating new custom by social referral.

“Customers love being able to book on the go,
even when sites are closed”

Stuart Fairbairn, ICT manager, Edinburgh Leisure

Our customers had been asking us if they could access our website and book fitness classes on their smart phones, so we knew that if we wanted to stay competitive, it was vital for us to offer this flexibility.

We soft-launched MobilePro in 15 of our 30 sites during February last year, and started to actively promote it on 3 March via our website and social media channels. The results have been incredible. During the soft-launch period we had 1,000 downloads; just over two weeks after the official launch those numbers had topped 3,500, and they’re now at over 13,500.

The fitness class booking module has been by far the most popular with our customers, and we are on target for more than 30 per cent of class bookings to be made via the app this month. Feedback from customers has been terrific. They love being able to book and cancel classes on the go, even when the sites are closed, and they also like how easy it is to access information about how many spaces are left or where they are on a waiting list.

As well as having a real impact on customer satisfaction, the app is great for sending push messages to inform people of maintenance/downtime issues on site or time-limited promotions. This is in addition to dedicated News and Offers tiles on the home screen, which can be updated.

Overall, we’re delighted with the results we’ve seen from MobilePro. Looking ahead, we’d like to incorporate bookings for activities – such as golf, tennis, badminton and squash – into the app, and we’re currently in the late stages of testing this functionality with a view to rolling it out in the next few months.

Customers can easily be sent push messages / WWW.SHUTTERSTOCK.COM
Customers can easily be sent push messages / WWW.SHUTTERSTOCK.COM

TEL: +44 (0)1491 201010
EMAIL: [email protected]
WEB: www.gladstonemrm.com
TWITTER: @gladstonemrm

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
The new version of MobilePro allows customers to book not only group exercise, but a wide range of leisure centre activities
The new version of MobilePro allows customers to book not only group exercise, but a wide range of leisure centre activities
https://www.leisureopportunities.co.uk/images/715216_588678.jpg
Gladstone showcases its new app, which has been designed to help users book and pay for classes and activities on the go
Gladstone promotion,Gladstone
Latest News
Rainer Schaller, founder of budget gym megabrand McFIT, says that the global fitness industry will ...
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The most high-risk and controversial Olympics of modern times begin today (23 July) in Tokyo, ...
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Further research into the levels of positive COVID-19 cases among those to have visited fitness ...
Latest News
Planning approval has been granted to what is set to become one of the first ...
Latest News
Digital fitness content provider, Wexer, is launching a new wellness resource on its connected Web ...
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Leisure-net has revealed plans to transform its active-net business event from an annual face-to-face gathering ...
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During lockdown clients have had more time to self-reflect than ever before. As a result, many are prioritising mental health and incorporating activity into their day to improve overall wellbeing.
Featured supplier news
Featured supplier news: miha bodytec EMS-PT: an irresistible way to boost your in-club offer
Post pandemic, technology continues to shape the way consumers access fitness. Apps and wearables are helping people reach their goals while digital offerings – which grew exponentially during lockdowns – continue to thrive.
Featured operator news
Featured operator news: Everyone Active bolsters Everyone on Demand and enters second year with five new partnerships
Everyone Active has signed a number of new deals which will see the operator strengthen its digital product offering, Everyone on Demand.
Featured operator news
Featured operator news: Everyone Active generates £342m in social value
Award-winning leisure operator Everyone Active generated £342million in social value at its sites across the country in 2019/20.
Video Gallery
MyZone Group Ltd
Pendex
FreeMotion Fitness
Company profiles
Company profile: Freemotion Fitness
With science and innovation at its core, Freemotion questions how we work out and then ...
Company profiles
Company profile: Orbit4
Orbit4 is the umbrella brand for FitnessCompared, FitnessFinance, WeServiceGymEquipment and WeBuyGymEquipment....
Supplier Showcases
Supplier showcase - Gympass
Catalogue Gallery
Click on a catalogue to view it online
Directory
Fitness equipment
Octane Fitness: Fitness equipment
Salt therapy products
Himalayan Source: Salt therapy products
Skincare
Comfort Zone - Davines S.p.A: Skincare
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Exercise equipment
Pendex Fisio S.L.: Exercise equipment
Spa software
SpaBooker: Spa software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Management software
Premier Software Solutions: Management software
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Uniforms
Service Sport: Uniforms
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
13-14 Oct 2021
Online,
Diary dates
04-07 Nov 2021
Exhibition Centre , Cologne, Germany
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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