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Health Club Management

Health Club Management

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Health Club Management

Health Club Management

features

Gladstone

When Active Newham was looking for a new software supplier it turned to leisure specialist Gladstone, which completed the switch over of its three leisure centres in just six weeks

Published in Health Club Management 2014 issue 7

After deciding to move from our previous supplier, we needed a fast turn around to a new software company. I had previous experience of working with Gladstone and knew that, not only were they a company we could rely on to deliver, their software and services could make a real difference at Active Newham.

During the switch over Gladstone worked tirelessly to get things ready and never said no to our requests, helping us to tailor the system to our needs. Active Newham runs three leisure centres in the London Borough of Newham and is the preferred supplier of volunteers for the Olympic park. But Gladstone achieved the impossible, moving the leisure business without any help from the previous supplier in just six weeks.

We’ve really seen Gladstone’s software develop over the last few years. They have brought to market a fantastic range of products that really speak for themselves. We bought into a wide range of support services over and above the Plus2 membership management software, including Connect online bookings, [email protected] online membership sign up, MobilePro smartphone app, Kiosks, Call Centre, Learn2 course management for our swimming, football and trampolining classes and Contact Manager for prospecting members.

But just one of the products alone, Learn2, could pay for our entire switch over in efficiency gains and control over course payments. Installing Learn2 helped us identify 2,000 spaces on the previous system that were filled with either duplicate students moving up to the next class or pupils that had left but not been removed. This loop hole meant they could potentially swim for free, which could represent a staggering £96,000 in lost lesson fees.

Keiron Butcher, IT manager for Active Newham

Gladstone

Tel +44 (0)1491 201010
Web www.gladstonemrm.com
Twitter @gladstonemrm

Active Newham runs three leisure centres in the borough
Active Newham runs three leisure centres in the borough
Gladstone supplied a wide range of support services
Gladstone supplied a wide range of support services
http://www.leisureopportunities.com/images/HCM2014_7gladstone.jpg
Software supplier Gladstone talks about completing the switch-over of Active Newham's three leisure centres in just six weeks
People
HCM people

Martin Seibold

CEO Life Fit Group
Gathering existing, strong brands under one roof to create the new Life Fit Group made perfect sense
People
HCM people

Andrew Grill

Practical Futurist
Your marketing department will have to start writing ad copy for robots, not for humans. These digital agents will be gatekeepers, a bit like a PA. It’s already happening, so get ahead and start using it
People
HCM people

Rich Hutson

CEO of CHi Fitness and Co-founder of Fire Fitness
The business wasn’t getting the numbers needed, so I raised the prices by 25 per cent. It worked and we didn’t skip a beat
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features

Gladstone

When Active Newham was looking for a new software supplier it turned to leisure specialist Gladstone, which completed the switch over of its three leisure centres in just six weeks

Published in Health Club Management 2014 issue 7

After deciding to move from our previous supplier, we needed a fast turn around to a new software company. I had previous experience of working with Gladstone and knew that, not only were they a company we could rely on to deliver, their software and services could make a real difference at Active Newham.

During the switch over Gladstone worked tirelessly to get things ready and never said no to our requests, helping us to tailor the system to our needs. Active Newham runs three leisure centres in the London Borough of Newham and is the preferred supplier of volunteers for the Olympic park. But Gladstone achieved the impossible, moving the leisure business without any help from the previous supplier in just six weeks.

We’ve really seen Gladstone’s software develop over the last few years. They have brought to market a fantastic range of products that really speak for themselves. We bought into a wide range of support services over and above the Plus2 membership management software, including Connect online bookings, [email protected] online membership sign up, MobilePro smartphone app, Kiosks, Call Centre, Learn2 course management for our swimming, football and trampolining classes and Contact Manager for prospecting members.

But just one of the products alone, Learn2, could pay for our entire switch over in efficiency gains and control over course payments. Installing Learn2 helped us identify 2,000 spaces on the previous system that were filled with either duplicate students moving up to the next class or pupils that had left but not been removed. This loop hole meant they could potentially swim for free, which could represent a staggering £96,000 in lost lesson fees.

Keiron Butcher, IT manager for Active Newham

Gladstone

Tel +44 (0)1491 201010
Web www.gladstonemrm.com
Twitter @gladstonemrm

Active Newham runs three leisure centres in the borough
Active Newham runs three leisure centres in the borough
Gladstone supplied a wide range of support services
Gladstone supplied a wide range of support services
http://www.leisureopportunities.com/images/HCM2014_7gladstone.jpg
Software supplier Gladstone talks about completing the switch-over of Active Newham's three leisure centres in just six weeks
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Boutique fitness franchise Spenga has opened two new locations as it looks to ramp up ...
Latest News
Fitness franchise Fit Body Boot Camp has revealed that it has more than 200 new ...
Latest News
DW Fitness First has launched its new Kit & Collect service, aimed at increasing secondary ...
Latest News
Teenagers' 'incessant' use of social media is radically reducing the time they spend sleeping and ...
Latest News
Wattbike has secured a deal to supply more than 30 Bupa Health Clinic sites across ...
Latest News
Fitness franchise YourZone45 has concluded a second round of funding, as it prepares to expand ...
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Leisure trust Active Nation has expanded its portfolio of budget gyms with the acquisition of ...
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Thousands of people at risk of Type 2 diabetes will be given digital support – ...
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Job search
POST YOUR JOB
Featured supplier news
Featured supplier: Matrix strengthens Porsche partnership with new installs at performance centre
Porsche recognises that the most important component of any vehicle is the driver.
Featured supplier news
Featured supplier: Incorpore: Creating a fitter, happier and more productive workforce
Inactivity is described by The Department of Health as the ‘silent killer’ of our generation.
Opinion
promotion
As an industry, we still underestimate the power of a truly varied fitness regime - and the growing appetite for it, especially among emerging customer segments.
Opinion: Collaboration vs aggregation - what’s the difference?
Company profiles
Company profile: Ecore
Ecore transforms reclaimed materials into unique performance surfaces that make people’s lives better. Ecore has ...
Company profiles
Company profile: Keiser UK Ltd
Keiser began its history of visionary sports science leadership over 40 years ago, rejecting the ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Professional services
Deloitte UK: Professional services
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Direct debit solutions
Debit Finance Collections: Direct debit solutions
Flooring
Total Vibration Solutions Ltd: Flooring
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Governing body
EMD UK: Governing body
Skincare
Sothys: Skincare
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Management software
Fisikal: Management software
Exercise equipment
Star Trac / Core Health & Fitness: Exercise equipment
Property & Tenders
Diary dates
05-06 Sep 2019
TagusPark, Oeiras, Portugal
Diary dates
21-22 Sep 2019
Locations worldwide,
Diary dates
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