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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

features

Promotional feature: Gladstone

When Active Newham was looking for a new software supplier it turned to leisure specialist Gladstone, which completed the switch over of its three leisure centres in just six weeks

Published in Health Club Management 2014 issue 7

After deciding to move from our previous supplier, we needed a fast turn around to a new software company. I had previous experience of working with Gladstone and knew that, not only were they a company we could rely on to deliver, their software and services could make a real difference at Active Newham.

During the switch over Gladstone worked tirelessly to get things ready and never said no to our requests, helping us to tailor the system to our needs. Active Newham runs three leisure centres in the London Borough of Newham and is the preferred supplier of volunteers for the Olympic park. But Gladstone achieved the impossible, moving the leisure business without any help from the previous supplier in just six weeks.

We’ve really seen Gladstone’s software develop over the last few years. They have brought to market a fantastic range of products that really speak for themselves. We bought into a wide range of support services over and above the Plus2 membership management software, including Connect online bookings, [email protected] online membership sign up, MobilePro smartphone app, Kiosks, Call Centre, Learn2 course management for our swimming, football and trampolining classes and Contact Manager for prospecting members.

But just one of the products alone, Learn2, could pay for our entire switch over in efficiency gains and control over course payments. Installing Learn2 helped us identify 2,000 spaces on the previous system that were filled with either duplicate students moving up to the next class or pupils that had left but not been removed. This loop hole meant they could potentially swim for free, which could represent a staggering £96,000 in lost lesson fees.

Keiron Butcher, IT manager for Active Newham

Gladstone

Tel +44 (0)1491 201010
Web www.gladstonemrm.com
Twitter @gladstonemrm

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Active Newham runs three leisure centres in the borough
Active Newham runs three leisure centres in the borough
Gladstone supplied a wide range of support services
Gladstone supplied a wide range of support services
https://www.leisureopportunities.co.uk/images/HCM2014_7gladstone.jpg
Software supplier Gladstone talks about completing the switch-over of Active Newham's three leisure centres in just six weeks
Gladstone,Gladstone, software supplier
HCM magazine
In this issue, we’re focusing on sharing insights and thought leadership to highlight opportunities for the development of the sector in terms of both markets and offerings, says Liz Terry, HCM editor
HCM magazine
We start with people’s pain points and give them a pathway to move away from that – to heal and be a force for good in their own lives
HCM magazine
David Minton says the healthy movement industry is ten times bigger than the health club sector, and the care industry four times bigger and ask why we’re not rushing to collaborate?
HCM Magazine
Statistics
While nearly 20% of clubs closed for good in the US, the number in Germany decreased by only 1.4%
HCM Magazine
Research
Focusing on dieting has failed to offset the rising tide of obesity, say researchers from the Universities of Arizona and Virginia. A focus on fitness gives better health outcomes
HCM Magazine
Letters
Fuel the debate about issues and opportunities across the industry. We’d love to hear from you – [email protected]
HCM Magazine
Everyone’s talking about
In the last issue of HCM, we checked with big box operators in the UK to see how trading has been going since restrictions were lifted. This month we turn our attention to boutiques and urban studios to find out how they’re faring. Kath Hudson reports
HCM Magazine
Interview
Gyms have a role to play in collaborating with the social prescribing movement to improve the nation’s health, the CEO of the UK’s National Academy of Social Prescribing tells Kate Cracknell
HCM Magazine
HCM People
We first started talking to KSL over two years ago, so this was not a rushed partnership
HCM Magazine
Editor's letter
The appetite for health clubs is strong among consumers and investors – to take advantage of this, operators must figure out how to meet key challenges in operationally sustainable ways
HCM Magazine
Latest News
UK Health clubs, gyms, hotels, pubs and other leisure businesses will all receive a 50 ...
Latest News
Fitness First UK has changed its pricing structure and is now offering a flexible membership ...
Latest News
Boutique operator 1Rebel has launched its first 1Rebel Labs Studio at its club in Holborn. ...
Latest News
The Local Government Association (LGA) has called on the UK government to invest £875m in ...
Latest News
Anthony Hamilton, the father of F1 racing driver Lewis Hamilton, is launching a fitness equipment ...
Latest News
The pandemic has had an "unprecedented" impact on physical activity levels in England, with 1 ...
Latest News
The first énergie Fitness club has opened in Spain as part of a push for ...
Latest News
A global innovation competition has been launched to find ways to encourage and support more ...
Featured supplier news
Featured supplier news: Humanising the member app experience
FunXtion has upgraded its White Label Member App with a raft of new features to support its partners in scaling up and keeping up with rising member expectations.
Featured supplier news
Featured supplier news: Pulse Fitness completes transformation of The Laura Trott Leisure Centre gym
The Laura Trott Leisure Centre has recently undergone a significant transformation thanks to recent investment from Broxbourne Council and its partnership with Pulse Fitness.
Featured operator news
Featured operator news: Everyone Active generates £342m in social value
Award-winning leisure operator Everyone Active generated £342million in social value at its sites across the country in 2019/20.
Featured operator news
Featured operator news: Sporting heroes to officially open £22 million redevelopment at Everyone Active centre
A £22 million redevelopment project will be unveiled at Grange Paddocks Leisure Centre, as part of the official launch of the state-of-the-art centre.
Company profiles
Company profile: Jordan Fitness
Jordan Fitness are a recognised leader in functional fitness, specialising in premium quality yet value ...
Company profiles
Company profile: Physical Company
Physical Company’s mission statement is ‘First for Fitness Solutions’ – a statement that reflects the ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Management software
Premier Software Solutions: Management software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Architects/designers
Zynk Design Consultants: Architects/designers
trade associations
International SPA Association - iSPA: trade associations
Uniforms
Service Sport: Uniforms
Skincare
Sothys: Skincare
Wearable technology solutions
MyZone: Wearable technology solutions
Fitness equipment
Octane Fitness: Fitness equipment
Property & Tenders
Welwyn Garden City
Welwyn Hatfield Borough Council
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

features

Promotional feature: Gladstone

When Active Newham was looking for a new software supplier it turned to leisure specialist Gladstone, which completed the switch over of its three leisure centres in just six weeks

Published in Health Club Management 2014 issue 7

After deciding to move from our previous supplier, we needed a fast turn around to a new software company. I had previous experience of working with Gladstone and knew that, not only were they a company we could rely on to deliver, their software and services could make a real difference at Active Newham.

During the switch over Gladstone worked tirelessly to get things ready and never said no to our requests, helping us to tailor the system to our needs. Active Newham runs three leisure centres in the London Borough of Newham and is the preferred supplier of volunteers for the Olympic park. But Gladstone achieved the impossible, moving the leisure business without any help from the previous supplier in just six weeks.

We’ve really seen Gladstone’s software develop over the last few years. They have brought to market a fantastic range of products that really speak for themselves. We bought into a wide range of support services over and above the Plus2 membership management software, including Connect online bookings, [email protected] online membership sign up, MobilePro smartphone app, Kiosks, Call Centre, Learn2 course management for our swimming, football and trampolining classes and Contact Manager for prospecting members.

But just one of the products alone, Learn2, could pay for our entire switch over in efficiency gains and control over course payments. Installing Learn2 helped us identify 2,000 spaces on the previous system that were filled with either duplicate students moving up to the next class or pupils that had left but not been removed. This loop hole meant they could potentially swim for free, which could represent a staggering £96,000 in lost lesson fees.

Keiron Butcher, IT manager for Active Newham

Gladstone

Tel +44 (0)1491 201010
Web www.gladstonemrm.com
Twitter @gladstonemrm

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Active Newham runs three leisure centres in the borough
Active Newham runs three leisure centres in the borough
Gladstone supplied a wide range of support services
Gladstone supplied a wide range of support services
https://www.leisureopportunities.co.uk/images/HCM2014_7gladstone.jpg
Software supplier Gladstone talks about completing the switch-over of Active Newham's three leisure centres in just six weeks
Gladstone,Gladstone, software supplier
Latest News
UK Health clubs, gyms, hotels, pubs and other leisure businesses will all receive a 50 ...
Latest News
Fitness First UK has changed its pricing structure and is now offering a flexible membership ...
Latest News
Boutique operator 1Rebel has launched its first 1Rebel Labs Studio at its club in Holborn. ...
Latest News
The Local Government Association (LGA) has called on the UK government to invest £875m in ...
Latest News
Anthony Hamilton, the father of F1 racing driver Lewis Hamilton, is launching a fitness equipment ...
Latest News
The pandemic has had an "unprecedented" impact on physical activity levels in England, with 1 ...
Latest News
The first énergie Fitness club has opened in Spain as part of a push for ...
Latest News
A global innovation competition has been launched to find ways to encourage and support more ...
Latest News
Xponential Fitness has acquired Body Fit Training in a deal worth US$44m. The deal takes ...
Latest News
Exercise has been highlighted as a crucial weapon in cancer patients’ battle against the disease. ...
Latest News
The global health and fitness industry is returning to a busy programme of live trade ...
Featured supplier news
Featured supplier news: Humanising the member app experience
FunXtion has upgraded its White Label Member App with a raft of new features to support its partners in scaling up and keeping up with rising member expectations.
Featured supplier news
Featured supplier news: Pulse Fitness completes transformation of The Laura Trott Leisure Centre gym
The Laura Trott Leisure Centre has recently undergone a significant transformation thanks to recent investment from Broxbourne Council and its partnership with Pulse Fitness.
Featured operator news
Featured operator news: Everyone Active generates £342m in social value
Award-winning leisure operator Everyone Active generated £342million in social value at its sites across the country in 2019/20.
Featured operator news
Featured operator news: Sporting heroes to officially open £22 million redevelopment at Everyone Active centre
A £22 million redevelopment project will be unveiled at Grange Paddocks Leisure Centre, as part of the official launch of the state-of-the-art centre.
Company profiles
Company profile: Jordan Fitness
Jordan Fitness are a recognised leader in functional fitness, specialising in premium quality yet value ...
Company profiles
Company profile: Physical Company
Physical Company’s mission statement is ‘First for Fitness Solutions’ – a statement that reflects the ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Management software
Premier Software Solutions: Management software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Architects/designers
Zynk Design Consultants: Architects/designers
trade associations
International SPA Association - iSPA: trade associations
Uniforms
Service Sport: Uniforms
Skincare
Sothys: Skincare
Wearable technology solutions
MyZone: Wearable technology solutions
Fitness equipment
Octane Fitness: Fitness equipment
Property & Tenders
Welwyn Garden City
Welwyn Hatfield Borough Council
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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