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Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Sponsored briefing: Reopen with confidence

As the health and fitness industry gears up for reopening, Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures

Published in Health Club Management 2020 issue 5
What should staff do
if they come across
people coughing
or not obeying the
rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do first aiders know the COVID-19 changes to CPR rules?

Less than a month from the rumoured reopening date and health clubs and leisure centres are planning ahead and strategising ways to recoup some of the losses they’ve suffered as a result of the pandemic.

We’re offering them our free COVID-19 Health and Safety Remobilisation Plan and Checklist which provides a framework to help businesses to reopen with confidence, based around the ‘Four S’s’: spacing, sanitising, signage and smiling.

We’d recommend operators consider appointing a dedicated COVID-19 officer to oversee the writing of plans and risk assessments and ensure staff are appropriately trained and carrying out any changes to their roles effectively.

1 Spacing
• It’s important to consider how you’ll get people in, around and out of your buildings while ensuring social distancing is maintained. If we do nothing else, we need to keep people apart. It’s the key control measure. Every building is different, and each one will have a bespoke approach; that might mean a barrier at the main door, a new exit route, one-way systems around a facility or dots on the floor.

• Walk the building as if you were a customer. Start at reception and walk the route to each activity area. Look at where there may be bottlenecks and consider how you can stop that happening. Ensure you do this with someone that doesn’t know the building as well – they’ll see things from a different perspective.

• The number of people in the building at any one time needs to be carefully managed, so ensure customers book online and limit the length of their session so there’s adequate time between sessions. If you have a sports hall you can use for classes which involve more movement, such as circuits, make arrangements to expand into this space. Consider holding classes outside to enable more people to take part.

2 Sanitising
• Provide hand sanitiser or hand washing stations before significant touch points, for example activity areas and stairwells. If your members’ hands are clean they won’t be transferring any virus on to the equipment. Have someone at the door giving out hand sanitiser, explaining the new rules and reassuring members.

• Cleaning programmes should be reviewed to ensure touch point areas, such as lockers, door handles, handrails, benches, staffroom microwaves and kettles, are cleaned regularly and thoroughly. Don’t worry so much about less frequented areas, there isn’t a bottomless pit to pay for cleaning, so if your regime was to disinfect the bottom of the bins every week, just clean the top more often instead.

• To boost customer confidence, consider bringing in additional staff from areas that won’t be open straight away to help with touch point cleaning. Look at which staff would be good at cleaning – for instance the creche team, who have to be vigilant in their normal work with young children.

• Door handles are a hot spot for touching, so think about installing gadgets such as door pulls to enable doors to be opened with feet, to reduce this threat.

3 Signage
• Use clear, simple signage. There’s nothing wrong with a sign on the toilet door that says ‘now wash your hands’. But don’t overcomplicate it with dozens of signs, or no one will read them.

• First impressions are key. The minute it goes wrong, social media comments will be circulating. From the car park to the activity, does your facility appear to be taking the virus seriously? Members will be more understanding if the odd individual is not obeying the rules if your facility as a whole is seen to be well prepared.

• Train your staff to look after themselves and your customers. Training can be done while they’re furloughed. Make sure they know what they need to do if they, or anyone they live with, have symptoms.

• What should they do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do instructors need to put out kit before a class starts and do first aiders know the changes which have been made to the CPR rules as a result of COVID-19? What about staff taking on cleaning tasks? What do they need to do differently now?

4 Smile
• This will be your customers’ first time back into the centre that they may have missed – let’s welcome them. They’re probably apprehensive and possibly worried they may catch COVID-19 in your facility. If it’s obvious you feel safe to be there, they probably will too.

• Let’s also keep customers safe by staff being vigilant and supervising customers, with a smile, to ensure the new standards and rules are being adhered to.

Now’s the time to start doing walkabouts, writing risk assessments and action plans, to allow sufficient time for staff training and for any purchases, such as signs, stickers, door pulls and sanitiser station equipment.

Right Directions – here to support you

Right Directions is offering on-site risk assessments, in addition to an online support system, pre- and post-opening inspection audits and procedure and insurance reviews, to ensure every aspect of the facility is in line with health and safety legislation and best practice guidance, with all its statutory inspections up to date – including those for lifts and fire extinguishers.

A series of 11 informative Fit For Business clinics, attended by more than 500 facility managers, is also available on Right Directions’ YouTube channel.

To find out more, get a copy of Right Directions’ re-mobilisation checklist or discuss reopening, email [email protected] or call +44 (0)1582 840 098

Caroline Constantine is managing director of Right Directions

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Have someone at the door dispensing hand sanitiser
Have someone at the door dispensing hand sanitiser
http://www.leisureopportunities.com/images/2020/426054_586045.jpg
Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures
Right Directions, caroline Constantine,gym reopening, fitness, safety, covid-19
People
Catch-up is already happening. We’re up to 80% of the visits compared to the same day in 2019 and membership sales are up 150-200%
People
HCM people

Dave Courteen

MD and co-founder of Mosaic Spa and Health Clubs
I set myself the goal that if I found someone famous to write the foreword and a publisher, then I would write the book
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Insight
Gyms have been going to great lengths to show how they are separating workout areas and adding social distancing, however, members have been reflecting on how busy the gym was before
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FIBO Awards
Although the show has been rescheduled, the six winners of the FIBO Innovation and Trend Awards 2020 have still been announced. We take a look at the companies whose developments help motivate people to live healthier lives
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Editor's letter
The pandemic is stretching the industry to the limit and it’s a time none of us will ever forget. Moving forward, we need to make a plan to ensure we’re better prepared to represent ourselves in the corridors of power
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Statistics
IHRSA’s Kristen Walsh gets a briefing from Blair McHaney on how operators can use gym member insight to inform reopening decisions and practices
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Supplier showcase
Speedflex has created a synergistic partnership with Everyone Active to deliver a new boutique concept – FORTIS Powered by Speedflex
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New research from the US shows Millennials and Gen Z may be slow to return to gyms, while women are more hesitant than men. Club Intel’s Steve Tharrett reports
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Change is coming, with consolidation likely in the market – especially in the boutique sector. Nadim Meer advises operators how to position themselves for investment
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Health clubs and gyms in Catalonia have reopened their doors once for a second time, ...
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Health clubs, gyms, indoor pools and leisure centres have reopened in Wales – nearly five ...
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Today (10 August) is the last day for companies to enter the follow-up survey to ...
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A significant proportion of leisure facilities in England have not reopened since lockdown measures were ...
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Evidence suggests that over many years personal trainers have been forced to leave the fitness industry because employment patterns are erratic, earnings are inconsistent and it is difficult to build up value needed to secure an appropriate lifestyle.
Opinion: Personal trainers need support as employment opportunities diminish: FREE on-demand webinar
Opinion
promotion
Data-driven businesses are some of today’s greatest global success stories, providing blueprints for success.
Opinion: Up your ‘data game’ to successfully relaunch your fitness business
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Featured supplier news
Featured supplier: Digital education: TRX trains more than 14,000 professionals for free using live virtual training
In response to the pandemic, TRX, the global leader in functional training equipment, world- class training content, and app-based training technology, transformed its TRX Suspension Training Course into a free, live virtual edition via Zoom.
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Core Health & Fitness
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EXF offer so much more than modular systems and pick and mix installations, they don’t ...
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Click on a catalogue to view it online
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features

Sponsored briefing: Reopen with confidence

As the health and fitness industry gears up for reopening, Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures

Published in Health Club Management 2020 issue 5
What should staff do
if they come across
people coughing
or not obeying the
rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do first aiders know the COVID-19 changes to CPR rules?

Less than a month from the rumoured reopening date and health clubs and leisure centres are planning ahead and strategising ways to recoup some of the losses they’ve suffered as a result of the pandemic.

We’re offering them our free COVID-19 Health and Safety Remobilisation Plan and Checklist which provides a framework to help businesses to reopen with confidence, based around the ‘Four S’s’: spacing, sanitising, signage and smiling.

We’d recommend operators consider appointing a dedicated COVID-19 officer to oversee the writing of plans and risk assessments and ensure staff are appropriately trained and carrying out any changes to their roles effectively.

1 Spacing
• It’s important to consider how you’ll get people in, around and out of your buildings while ensuring social distancing is maintained. If we do nothing else, we need to keep people apart. It’s the key control measure. Every building is different, and each one will have a bespoke approach; that might mean a barrier at the main door, a new exit route, one-way systems around a facility or dots on the floor.

• Walk the building as if you were a customer. Start at reception and walk the route to each activity area. Look at where there may be bottlenecks and consider how you can stop that happening. Ensure you do this with someone that doesn’t know the building as well – they’ll see things from a different perspective.

• The number of people in the building at any one time needs to be carefully managed, so ensure customers book online and limit the length of their session so there’s adequate time between sessions. If you have a sports hall you can use for classes which involve more movement, such as circuits, make arrangements to expand into this space. Consider holding classes outside to enable more people to take part.

2 Sanitising
• Provide hand sanitiser or hand washing stations before significant touch points, for example activity areas and stairwells. If your members’ hands are clean they won’t be transferring any virus on to the equipment. Have someone at the door giving out hand sanitiser, explaining the new rules and reassuring members.

• Cleaning programmes should be reviewed to ensure touch point areas, such as lockers, door handles, handrails, benches, staffroom microwaves and kettles, are cleaned regularly and thoroughly. Don’t worry so much about less frequented areas, there isn’t a bottomless pit to pay for cleaning, so if your regime was to disinfect the bottom of the bins every week, just clean the top more often instead.

• To boost customer confidence, consider bringing in additional staff from areas that won’t be open straight away to help with touch point cleaning. Look at which staff would be good at cleaning – for instance the creche team, who have to be vigilant in their normal work with young children.

• Door handles are a hot spot for touching, so think about installing gadgets such as door pulls to enable doors to be opened with feet, to reduce this threat.

3 Signage
• Use clear, simple signage. There’s nothing wrong with a sign on the toilet door that says ‘now wash your hands’. But don’t overcomplicate it with dozens of signs, or no one will read them.

• First impressions are key. The minute it goes wrong, social media comments will be circulating. From the car park to the activity, does your facility appear to be taking the virus seriously? Members will be more understanding if the odd individual is not obeying the rules if your facility as a whole is seen to be well prepared.

• Train your staff to look after themselves and your customers. Training can be done while they’re furloughed. Make sure they know what they need to do if they, or anyone they live with, have symptoms.

• What should they do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do instructors need to put out kit before a class starts and do first aiders know the changes which have been made to the CPR rules as a result of COVID-19? What about staff taking on cleaning tasks? What do they need to do differently now?

4 Smile
• This will be your customers’ first time back into the centre that they may have missed – let’s welcome them. They’re probably apprehensive and possibly worried they may catch COVID-19 in your facility. If it’s obvious you feel safe to be there, they probably will too.

• Let’s also keep customers safe by staff being vigilant and supervising customers, with a smile, to ensure the new standards and rules are being adhered to.

Now’s the time to start doing walkabouts, writing risk assessments and action plans, to allow sufficient time for staff training and for any purchases, such as signs, stickers, door pulls and sanitiser station equipment.

Right Directions – here to support you

Right Directions is offering on-site risk assessments, in addition to an online support system, pre- and post-opening inspection audits and procedure and insurance reviews, to ensure every aspect of the facility is in line with health and safety legislation and best practice guidance, with all its statutory inspections up to date – including those for lifts and fire extinguishers.

A series of 11 informative Fit For Business clinics, attended by more than 500 facility managers, is also available on Right Directions’ YouTube channel.

To find out more, get a copy of Right Directions’ re-mobilisation checklist or discuss reopening, email [email protected] or call +44 (0)1582 840 098

Caroline Constantine is managing director of Right Directions

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Have someone at the door dispensing hand sanitiser
Have someone at the door dispensing hand sanitiser
http://www.leisureopportunities.com/images/2020/426054_586045.jpg
Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures
Right Directions, caroline Constantine,gym reopening, fitness, safety, covid-19
Latest News
The fitness sector has been left "without answers or evidence" on why gyms and leisure ...
Latest News
Boutique operator Digme Fitness will open two new studios in London over the next two ...
Latest News
A government investment of £1.75bn – to pay 50 per cent of rents across the ...
Latest News
Health clubs and gyms in Catalonia have reopened their doors once for a second time, ...
Latest News
Health clubs, gyms, indoor pools and leisure centres have reopened in Wales – nearly five ...
Latest News
Today (10 August) is the last day for companies to enter the follow-up survey to ...
Latest News
A significant proportion of leisure facilities in England have not reopened since lockdown measures were ...
Latest News
Industry body, ukactive, has questioned the decision to close gyms and health clubs as part ...
Latest News
Prime Minister Boris Johnson has paid a surprise visit to a branch of The Gym ...
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Planet Fitness' share price on the New York Stock Exchange has remained steady at between ...
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Two of the largest health club operators in the US have announced that members and ...
Opinion
promotion
Evidence suggests that over many years personal trainers have been forced to leave the fitness industry because employment patterns are erratic, earnings are inconsistent and it is difficult to build up value needed to secure an appropriate lifestyle.
Opinion: Personal trainers need support as employment opportunities diminish: FREE on-demand webinar
Opinion
promotion
Data-driven businesses are some of today’s greatest global success stories, providing blueprints for success.
Opinion: Up your ‘data game’ to successfully relaunch your fitness business
Featured supplier news
Featured supplier: Gympass partners with F45 Training to bring functional team training to world's largest corporate fitness platform
Gympass, the world’s largest corporate fitness platform, has announced a partnership with F45 Training, one of the world’s fastest-growing fitness franchisors that will give its corporate members access to their global network of workout facilities.
Featured supplier news
Featured supplier: Digital education: TRX trains more than 14,000 professionals for free using live virtual training
In response to the pandemic, TRX, the global leader in functional training equipment, world- class training content, and app-based training technology, transformed its TRX Suspension Training Course into a free, live virtual edition via Zoom.
Video Gallery
Temple Gym - Nautilus Equipment
Core Health & Fitness
Temple Gym - Nautilus Equipment Read more
More videos:
Company profiles
Company profile: EXF Fitness
EXF offer so much more than modular systems and pick and mix installations, they don’t ...
Company profiles
Company profile: Focus Training
Focus Training is a leading provider of Active IQ and YMCA Awards certified Personal Trainer ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Skincare
Comfort Zone - Davines S.p.A: Skincare
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Direct debit solutions
Harlands Group: Direct debit solutions
Trade associations
International SPA Association - iSPA: Trade associations
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Exercise equipment
EXF Fitness Equipment: Exercise equipment
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Locking solutions
Monster Padlocks: Locking solutions
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
21-24 Sep 2020
Messe Stuttgart, Germany
Diary dates
22-23 Sep 2020
Heythrop Park, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
03-06 Nov 2020
Online,
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
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