GET HCM
magazine
Sign up for the FREE digital edition of HCM magazine and also get the HCM ezine and breaking news email alerts.
Not right now, thanksclose this window
fibodo Limited
fibodo Limited
fibodo Limited
Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Follow Health Club Management on Instagram
UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

features

HCM People: Stuart PerrinCEO, Coach Gyms

I’m Confident we can deliver 50 coach gyms in the uk, however, I feel the opportunity is really much larger

Published in Health Club Management 2020 issue 7
Stuart Perrin, CEO of Coach Gyms
Stuart Perrin, CEO of Coach Gyms

What’s the vision and ambition for Coach Gyms?
Coach has created the UK’s first affordable boutique gyms. We’re redefining affordable luxury.

We aim to not just deliver, but also to excel in member experience and support and create a fitness revolution. Our members’ goals are our goals.

Your first club has opened in Leeds. What are your roll-out plans?
We have plans for growth. Our next three sites have already been identified and we’re looking to have another, which is currently in the design stages, open by the end of the year, despite the pandemic.

The aim is to have between four and six clubs in every metropolitan area in the UK, outside London.

Target locations are inner ring roads, with good visibility and generous parking. We’ll follow a ‘city takeover’ approach, with three miles between each.

Why the name?
When reviewing brands and what they stand for, most try too hard to be cool. Coach Gyms is about love – we love our community and are enabling members to achieve improvements in both their physical and mental health. Most importantly, the member experience comes first in every thought we have.

How would you describe the clubs?
All clubs will have total floor areas of between 10-15,000sq ft, with four studios and a full gym floor with 200 pieces of equipment – including cardio, functional, sectorised and free weights.

We run over 200 classes per month, with Les Mills as a key partner. Equipment is by Nautilus, Star Track, Schwinn, Stairmaster, Concept, Hatton and a number of functional items from Origin, Exigo and Jordan, while the changing rooms will have 50-100 lockers, brass surround mirrors and solid oak beauty benches.

Gyms will open 6.00am to 10.00pm on weekdays and 8.00am to 8.00pm at weekends/bank holiday.

Our member app is powered by Virtuagym and enables members to engage with their community, talk to our team, book and buy.

Tell us about the concept
We’re an 18-years-and-over club – our target audience is 25-55 year old females and currently, around 90 per cent of our members are women.

We have a great community here – it’s female focused, but men who don’t want a huge free weights area and are after an amazing boutique experience join, because we provide that extra bit of luxury.

We’re investing £750k per club in fit-out to achieve the look and feel of a bar, while delivering an exceptional training experience for everyone.

Why have you chosen to focus on women?
After working in the premium, mid-market and budget sectors I felt female fitness was often an afterthought and a huge opportunity missed.

Coach isn’t ‘ladies-only’ but female focused. We’ve created an environment that’s non-intimidating, soft in approach and relaxed in terms of things such as communication to ensure the best experience possible for the women who make this their choice.

Lengthy consideration has gone into things such as the lighting, luxury finishes in the changing rooms, equipment selection, even the specially crafted playlists in the club. None of this has happened by chance, our community has a voice and we listen!

How did lockdown impact your plans?
It was a challenge but the team rose to it. We used the time to ensure we engaged fully with our community, keeping communications clear.

As we were in pre-sale when we went into lockdown, I took the decision to open the sales office as essential retail, which saw us double the size of our business in the following four weeks, while the industry was asleep and fearing the worst. We came out of it fully prepared for any eventuality.

Tell us about your background
As COO of Xercise4Less, I was part of the team that took the company from a single site to a 52-club estate with over 340,000 members in 10 years.

I learned a lot, but my main takeaways were; listen to your members, they hold the key to your success; invest as much time and effort into your team as you do in yourself, and; always be the hardest worker in the room – this goes without saying!

Investment in people, product and process is critical to the growth and long-term survival of any business.

What are your views on the market?
This is a great time for the industry, with opportunities everywhere – especially for us as a business looking to expand nationally very quickly.

Members should be benefiting as well, because everyone should be bringing their A Game right now and that can only mean better service, better results and more people getting physically active than ever before.

What are your thoughts on JD buying Xercise4Less?
This can only be a positive. A huge brand like JD will bring the investment required back to Xercise4Less and wake the sleeping giant that once was.

I wish the team there every success and look forward to seeing how the product and brand develops over the coming months and years.

How will COVID-19 change the industry?
It will make professionals in the industry more considerate – sharper around processes and more agile when trading is tough and they need to pivot to other revenue streams to continue trading.

Of course, there will be casualties, but as long as you’re member-facing, and you listen, there will be growth opportunities everywhere.

Can you share some numbers?
Our first site is approaching the 2k member mark by the end of the first month’s trading. We’ll see this grow over the next 14 months to 4,500 members.

In terms of usage, we’re currently logging 600 unique visits a day at the first location and expect this to grow to closer to 1k visits a day at maturity.

I’m confident we can deliver 50 Coach Gyms in the UK over the next few years, however, I feel the opportunity is really much larger than that.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
The first Coach Gyms site has just opened in Leeds
The first Coach Gyms site has just opened in Leeds
https://www.leisureopportunities.co.uk/images/2020/723632_548112.jpg
Stuart Perrin, former COO of Xercise4Less, tells us about his new venture – Coach Gyms, and tells of his ambition to open 50 clubs in the UK
Stuart Perrin, Coach Gyms,gym, fitness, boutique gym, affordable boutique gym
HCM magazine
High quality user experience and good value for the operator. This is the winning formula behind an expanding Physical Company product range, says James Anderson
HCM magazine
Nu Physio and Fitness has placed Egym at the heart of its protection and prevention model
HCM magazine
How Virtuagym and Thebodycontent created an ecosystem of fitness within a small community
HCM Magazine
Sponsored
Technogym introduced live and on-demand functionality to Mywellness in July. Here we find out more about operators who have adopted this solution
HCM Magazine
Butt, bottom, booty, bum – whatever you call it, working the backside is a vital part of the balance, power and wellbeing equation and has been ignored for too long, as Tom Tawell reports
HCM Magazine
Interview
Smart clubs, a deal with 1Rebel and a collaboration with Amazon. The co-founder and CEO of Saudi Arabia’s Armah Sports talks to Kate Cracknell
HCM Magazine
Local leisure
HCM talks to policy makers, operators and decision-makers about the public sector and trust response to the pandemic
HCM Magazine
Sponsored
Venueserve Fitness enables clubs to offer white-label content streaming to optimise capacity and member engagement
HCM Magazine
Research
New research from the Karolinska Institutet in Sweden, has established why people who exercise when suffering from cancer generally have better outcomes
HCM Magazine
Profile
The chair of énergie and vice chair of BMF talks to Kate Cracknell about creating an omnichannel approach that brings together indoor, outdoor, online and VR
HCM Magazine
Latest News
Everyone Active is offering a month’s free trial of its digital Everyone On Demand service ...
Latest News
The physical activity sector is in need of bespoke and substantial financial support in order ...
Latest News
Sport England has vowed to tackle inequality and create a nation of "more equal, inclusive ...
Latest News
Fitness instructors, personal trainers, coaches and other self-employed physical activity workers in Wales are being ...
Latest News
Sign the petition by clicking here. HCM editor, Liz Terry, has launched a Parliamentary Petition ...
Latest News
The failure to tackle the UK's obesity crisis is down to successive governments being guilty ...
Latest News
Les Mills has launched a new digital content solution to support health and fitness operators ...
Latest News
Gymbox has entered the hospitality space with the signing of a deal to deliver in-room ...
Featured supplier news
Featured supplier: Forget the ‘Netflix effect’ – it’s all about the ‘iFit effect’ to boost member retention
Addiction – a word laden with negativity. But isn’t that exactly what the fitness industry wants? For members to be addicted (in a healthy way) to exercise – not just to increase profits but, most importantly, so they can live happier, healthier and longer lives.
Featured supplier news
Featured supplier: AskNicely helps empower businesses to improve customer experience and boost NPS
Maintaining a consistent member experience across a growing health and fitness brand can prove challenging.
Company profiles
Company profile: Proinsight Research Ltd
We take time at the outset to understand your unique customer journey. Then we work ...
Company profiles
Company profile: EMD UK
EMD UK is the national governing body for group exercise. Funded by Sport England, EMD ...
Supplier Showcases
Supplier showcase - Bouncing back
Supplier Showcases
Supplier showcase - Powering through
Catalogue Gallery
Click on a catalogue to view it online
Directory
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Red Light Therapy
 Red Light Rising: Red Light Therapy
Management software
fibodo Limited: Management software
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Spa software
SpaBooker: Spa software
Exercise equipment
Matrix Fitness: Exercise equipment
Trade associations
International SPA Association - iSPA: Trade associations
Wearable technology solutions
MyZone: Wearable technology solutions
Fitness Software
FunXtion International BV: Fitness Software
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

features

HCM People: Stuart PerrinCEO, Coach Gyms

I’m Confident we can deliver 50 coach gyms in the uk, however, I feel the opportunity is really much larger

Published in Health Club Management 2020 issue 7
Stuart Perrin, CEO of Coach Gyms
Stuart Perrin, CEO of Coach Gyms

What’s the vision and ambition for Coach Gyms?
Coach has created the UK’s first affordable boutique gyms. We’re redefining affordable luxury.

We aim to not just deliver, but also to excel in member experience and support and create a fitness revolution. Our members’ goals are our goals.

Your first club has opened in Leeds. What are your roll-out plans?
We have plans for growth. Our next three sites have already been identified and we’re looking to have another, which is currently in the design stages, open by the end of the year, despite the pandemic.

The aim is to have between four and six clubs in every metropolitan area in the UK, outside London.

Target locations are inner ring roads, with good visibility and generous parking. We’ll follow a ‘city takeover’ approach, with three miles between each.

Why the name?
When reviewing brands and what they stand for, most try too hard to be cool. Coach Gyms is about love – we love our community and are enabling members to achieve improvements in both their physical and mental health. Most importantly, the member experience comes first in every thought we have.

How would you describe the clubs?
All clubs will have total floor areas of between 10-15,000sq ft, with four studios and a full gym floor with 200 pieces of equipment – including cardio, functional, sectorised and free weights.

We run over 200 classes per month, with Les Mills as a key partner. Equipment is by Nautilus, Star Track, Schwinn, Stairmaster, Concept, Hatton and a number of functional items from Origin, Exigo and Jordan, while the changing rooms will have 50-100 lockers, brass surround mirrors and solid oak beauty benches.

Gyms will open 6.00am to 10.00pm on weekdays and 8.00am to 8.00pm at weekends/bank holiday.

Our member app is powered by Virtuagym and enables members to engage with their community, talk to our team, book and buy.

Tell us about the concept
We’re an 18-years-and-over club – our target audience is 25-55 year old females and currently, around 90 per cent of our members are women.

We have a great community here – it’s female focused, but men who don’t want a huge free weights area and are after an amazing boutique experience join, because we provide that extra bit of luxury.

We’re investing £750k per club in fit-out to achieve the look and feel of a bar, while delivering an exceptional training experience for everyone.

Why have you chosen to focus on women?
After working in the premium, mid-market and budget sectors I felt female fitness was often an afterthought and a huge opportunity missed.

Coach isn’t ‘ladies-only’ but female focused. We’ve created an environment that’s non-intimidating, soft in approach and relaxed in terms of things such as communication to ensure the best experience possible for the women who make this their choice.

Lengthy consideration has gone into things such as the lighting, luxury finishes in the changing rooms, equipment selection, even the specially crafted playlists in the club. None of this has happened by chance, our community has a voice and we listen!

How did lockdown impact your plans?
It was a challenge but the team rose to it. We used the time to ensure we engaged fully with our community, keeping communications clear.

As we were in pre-sale when we went into lockdown, I took the decision to open the sales office as essential retail, which saw us double the size of our business in the following four weeks, while the industry was asleep and fearing the worst. We came out of it fully prepared for any eventuality.

Tell us about your background
As COO of Xercise4Less, I was part of the team that took the company from a single site to a 52-club estate with over 340,000 members in 10 years.

I learned a lot, but my main takeaways were; listen to your members, they hold the key to your success; invest as much time and effort into your team as you do in yourself, and; always be the hardest worker in the room – this goes without saying!

Investment in people, product and process is critical to the growth and long-term survival of any business.

What are your views on the market?
This is a great time for the industry, with opportunities everywhere – especially for us as a business looking to expand nationally very quickly.

Members should be benefiting as well, because everyone should be bringing their A Game right now and that can only mean better service, better results and more people getting physically active than ever before.

What are your thoughts on JD buying Xercise4Less?
This can only be a positive. A huge brand like JD will bring the investment required back to Xercise4Less and wake the sleeping giant that once was.

I wish the team there every success and look forward to seeing how the product and brand develops over the coming months and years.

How will COVID-19 change the industry?
It will make professionals in the industry more considerate – sharper around processes and more agile when trading is tough and they need to pivot to other revenue streams to continue trading.

Of course, there will be casualties, but as long as you’re member-facing, and you listen, there will be growth opportunities everywhere.

Can you share some numbers?
Our first site is approaching the 2k member mark by the end of the first month’s trading. We’ll see this grow over the next 14 months to 4,500 members.

In terms of usage, we’re currently logging 600 unique visits a day at the first location and expect this to grow to closer to 1k visits a day at maturity.

I’m confident we can deliver 50 Coach Gyms in the UK over the next few years, however, I feel the opportunity is really much larger than that.

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
The first Coach Gyms site has just opened in Leeds
The first Coach Gyms site has just opened in Leeds
https://www.leisureopportunities.co.uk/images/2020/723632_548112.jpg
Stuart Perrin, former COO of Xercise4Less, tells us about his new venture – Coach Gyms, and tells of his ambition to open 50 clubs in the UK
Stuart Perrin, Coach Gyms,gym, fitness, boutique gym, affordable boutique gym
Latest News
Everyone Active is offering a month’s free trial of its digital Everyone On Demand service ...
Latest News
The physical activity sector is in need of bespoke and substantial financial support in order ...
Latest News
Sport England has vowed to tackle inequality and create a nation of "more equal, inclusive ...
Latest News
Fitness instructors, personal trainers, coaches and other self-employed physical activity workers in Wales are being ...
Latest News
Sign the petition by clicking here. HCM editor, Liz Terry, has launched a Parliamentary Petition ...
Latest News
The failure to tackle the UK's obesity crisis is down to successive governments being guilty ...
Latest News
Les Mills has launched a new digital content solution to support health and fitness operators ...
Latest News
Gymbox has entered the hospitality space with the signing of a deal to deliver in-room ...
Latest News
Nuffield Health has launched a series of free, online classes focused on emotional wellbeing. The ...
Latest News
Resistance training is just as beneficial for men and women over the age of 50, ...
Latest News
Fitness, sport and leisure sector professionals who have continued to deliver services to their communities ...
Featured supplier news
Featured supplier: Forget the ‘Netflix effect’ – it’s all about the ‘iFit effect’ to boost member retention
Addiction – a word laden with negativity. But isn’t that exactly what the fitness industry wants? For members to be addicted (in a healthy way) to exercise – not just to increase profits but, most importantly, so they can live happier, healthier and longer lives.
Featured supplier news
Featured supplier: AskNicely helps empower businesses to improve customer experience and boost NPS
Maintaining a consistent member experience across a growing health and fitness brand can prove challenging.
Company profiles
Company profile: Proinsight Research Ltd
We take time at the outset to understand your unique customer journey. Then we work ...
Company profiles
Company profile: EMD UK
EMD UK is the national governing body for group exercise. Funded by Sport England, EMD ...
Supplier Showcases
Supplier showcase - Bouncing back
Supplier Showcases
Supplier showcase - Powering through
Catalogue Gallery
Click on a catalogue to view it online
Directory
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Red Light Therapy
 Red Light Rising: Red Light Therapy
Management software
fibodo Limited: Management software
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Spa software
SpaBooker: Spa software
Exercise equipment
Matrix Fitness: Exercise equipment
Trade associations
International SPA Association - iSPA: Trade associations
Wearable technology solutions
MyZone: Wearable technology solutions
Fitness Software
FunXtion International BV: Fitness Software
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
Search news, features & products:
Find a supplier:
fibodo Limited
fibodo Limited