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Health Club Management

Health Club Management

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Talking point: Are PTs underskilled?

Personal trainers play a key role in the gym environment, helping members to achieve their fitness goals. But are the current training models allowing them to do this in the best possible way? Or could they be doing more? We ask our panel of experts

Published in Health Club Management 2019 issue 9
Mental health is now seen as an important part of overall wellbeing. Should PTs be trained to assist clients in this area? / PHOTO: SHUTTERSTOCK.COM
Mental health is now seen as an important part of overall wellbeing. Should PTs be trained to assist clients in this area? / PHOTO: SHUTTERSTOCK.COM

Personal trainers learn about anatomy, physiology, health, fitness and exercise instruction inside out. By the time they’ve finished training, they can complete a PARQ, create a programme that will hone and tone a client and take injuries and contraindications into consideration.

But as the Government encourages more people to exercise, so clients’ needs become more diverse, complicated and challenging, leaving skill-gaps that could mean great trainers aren’t enjoying the career they’d hoped for.

Is it time to step PT training up a gear? We ask our panel what could be added to the mix

Jenny Patrickson
ActiveIQ
Jenny Patrickson

Research shows that one in every four people now experiences a mental health problem at some point in their lifetime. PTs are highly likely to encounter people with mental health issues because physical activity is often prescribed to help ease symptoms. Being alert to how they can help is a key skill fitness professionals often lack.

"General awareness of mental health is growing but, in order to effect change, PTs must be upskilled to recognise mental health problems and trained in how best to help"

General awareness of mental health issues is growing but, in order to affect change, PTs must be upskilled to recognise mental health problems and trained in how best to help. Our industry already knows there’s a strong link between exercise and improved mental health; it’s our responsibility to make a difference.

With this in mind, ActiveIQ created our new mental health qualification to equip learners with skills to identify common mental health disorders, to help reduce stigma and discrimination and encourage people to talk. By offering the Level 2 Award in Mental Health Awareness at entry level we hope to enable everyone from new learners to experienced trainers to recognise and tackle the issue of mental health and upskill with this qualification so they can support clients and communities where such help is needed.

John Byers
REPs
John Byers

With demographics in the UK changing, fitness professionals will be increasingly challenged to become experts in managing clients’ co-morbidities. As a result, personal trainers will be required to have an understanding of areas such as medical conditions, ethnic background and gender, as well as mental health problems, which are a growing public health concern, to effectively support their clients.

Currently, national standards that underpin PT qualifications don’t provide enough skills to meet the demands fitness professionals now need to support an ever-more diverse client base towards long-term health and fitness habits.

Providing PTs with the knowledge and awareness of these important skills through quality assured CPD will be essential for the industry. Going forwards, soft skills should be embedded within the PT qualifications. Continuing professional development (CPD) must be pushed much harder to plug the skills gap, and existing barriers like time and cost must be addressed.

Hilary Farmiloe
InstructAbility
Hilary Farmiloe

Working with disabled people has traditionally been seen as a specialism, whereby fitness professionals undertook extra modules to learn about impairments and how to adapt exercises. The problem with this is that disabled people frequently tell us they’re turned away from gyms because nobody with the right qualification was on site that day.

"As the health care sector becomes increasingly aware of the role physical activity can play, more people are presenting with ill health and chronic conditions"

We believe education around working with disabled people who don’t have high risk medical conditions should be part of core training. We need instructors with the knowledge and confidence to work with disabled people in the same way they work with every other client. Trainers should be able to find the most appropriate way to support each client. After all, each individual comes with their own level of ability and fitness.

We’re working with CIMSPA to make sure future professional standards provide appropriate training. It’s not about rewriting the content, simply ensuring that whatever a fitness professional learns, it’s equally applied to working with disabled people. Knowledge about specific impairments should be included from the outset of training – the key is to acquire a foundation of understanding that can be built upon.

PTs need to learn how to work with people with disabilities
Ian Davis
Wellington Health & Fitness Club
Ian Davis

With the majority of our members aged over 50, and 136 aged between 80 and 95, providing appropriate services is a key focus. There are consequences to having numerous older members, purely because of their age and physical attributes. Some aren’t very mobile, others have varying degrees of dementia, some struggle to get on to kit or to remember which piece to use next.

"We owe them, as well as our other members and staff, a duty of care; with that duty comes a need for specific training"

We owe them a duty of care; with that duty comes a need for specific training. But no formal training or qualifications exists as part of initial training or as a CPD module, which leaves us faced with a glaring skills gap.

Our club provides a true lifeline for many of our older members. We can’t take that away from them, but providing a safe environment puts a huge onus on our staff. They need specific training in order to recognise, assist and understand the requirements of more elderly members; support that enables them to engage more proactively and constructively, to ensure the member has a safe and beneficial gym visit. At present this training is not available.

There is currently no formal training for PTs on how to train older clients PHOTO: SHUTTERSTOCK.COM
Paul Swainson
Future Fit Training
Paul Swainson

Currently, the training that fitness professionals undergo lacks behaviour change coaching skills.

As the health care sector becomes increasingly aware of the role that physical activity can play, more people are presenting with ill health and chronic conditions. But all the exercise, fitness and nutrition knowledge in the world is redundant if PTs don’t understand how to effectively coach people towards new habits.

Future Fit Training has created a CIMSPA-accredited system that allows PTs to access further training that meets CPD requirements.

Known as the Pro Zone, we’ve collaborated with experts in niche fields, so members learn from experts.

The platform has content in four categories – training, nutrition, coaching and business. The first two take traditional technical knowledge and skills to an advanced level, with presentations on, for example, injury prevention and physiological conditions that impact weight loss. The latter two address skills gaps, with topics such as how to motivate clients, and effective marketing strategies.

Ashraf Islam
The Gym Group
Ashraf Islam

The Gym Group’s PT Academy came into being because we felt lots of newly-qualified PTs needed the confidence and soft skills that come with experience and maturity: the ability to engage with people at any level, to empathise and gain trust.

We partnered with Lifetime to create a bespoke 12-month PT qualification, which includes core modules around engaging customers and soft skills as well as nutrition, strength and conditioning to ensure all the PTs we employ have advanced skills.

To cement learning, we’ve added work experience in our gyms at the end of the course, ensuring learners can put training into practice in a live environment. Participants receive a Level 3 Diploma, a guaranteed interview with The Gym Group, end-to-end support and a year’s free gym membership. I think all training providers should be adding options like this as standard to enhance the development of all newly qualified PTs.

PTs need the ability to engage with people at any level PHOTO: SHUTTERSTOCK.COM
Getting commercial
The fibodo app has partnered with Fitpro to create a free course for PTs in business management, as Megan Sowney explains...
Megan Sowney

There are excellent training courses and degrees running across the UK, but many ignore one vital skill that every PT can benefit from: how to run a successful business and forge a rewarding, lucrative career out of keeping people physically active.

For newly-qualified PTs and sports coaches, knowing how to promote themselves and build a sustainable client-base is essential. They need an understanding of practical business skills to achieve that.

To address this skills gap we’ve partnered with FitPro to create a CIMSPA-accredited e-learning course, which is worth three CPD points.

Called ‘Grow Your Coaching Business’, it equips PTs and coaches with the business skills needed to sell their time, giving learners an understanding of what consumers want, and how they can attract and retain clients using technology. The course is free to FitPro members.

It teaches business essentials in relation to attracting clients, maximising earnings, insurance and consumer trends. It also covers essentials such as using Facebook, Instagram, Trustpilot and Hootsuite. Plus, it teaches PTs how to use the fibodo booking management platform, so they can benefit from customisable apps and web pages to get booked and paid 24/7, and grow their business.

We’re passionate about empowering PTs with the skills, knowledge and tools they need to achieve a successful business and until we teach business skills as standard, our industry will continue to lose great fitness professionals.

Megan Sowerby is commercial manager at fibodo

PTs can learn vital business skills
http://www.leisureopportunities.com/images/imagesX/346124_112135.jpg
HCM asks a panel of experts whether PTs are missing vital skills? We ask how fitness professionals should respond to the challenges of clients with chronic illnesses, disabilities, mental health, and more.
PT, fitness professional, mental health, disability,PT, fitness professional, mental health, disability
People
HCM people

Dr Jonathan Leary

Remedy Place, West Hollywood: Founder and CEO
Remedy Place teaches people how to take care of themselves and gives them the tools they need to be holistically healthy
People
HCM people

Michael Ramsay

Founder and director, STRONG Rowformer
There’s something about the combination of fast-twitch and slow-twitch fibres working together that absolutely destroys you and gives you an almost euphoric feeling at the end of every workout
People
Around 50% of our members are currently continuing to pay full membership, with another 10% taking up virtual-only digital membership
Features
Coronavirus
The coronavirus pandemic has inspired a huge pivot to digital right across the industry, from sole traders to large chains and trusts. Kath Hudson looks at some of the offerings pulled together in lightning fast time to keep members active and sane
Features
Opinion
Myzone’s Tamara Bailey says finding a way through the coronavirus crisis will mean taking an honest look at how successful your member engagement really is
Features
Functional training
It’s easy to get stuck in a functional rut, relying on the same old burpees and ball slams. We ask for inspiration on how to put the fun back into functional training
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Coronavirus
While Europe and the US are in the thick of coronavirus shutdowns, health clubs in China are starting to reopen. Jak Phillips examines how three Chinese operators tackled the challenge of the pandemic and came out ahead
Features
HCM research
The good news? People are changing their exercise habits in lockdown, becoming more active and spending more time exercising with their children, according to new research
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Promotional feature
Reaching members anywhere and anytime to connect, engage and coach is more important than ever and can easily be activated through Technogym Mywellness
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As clubs were ordered to close, one logical response was to freeze memberships, despite the financial difficulties it would cause. However, many operators found their community was willing to support them, as Kath Hudson reports
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    features

    Talking point: Are PTs underskilled?

    Personal trainers play a key role in the gym environment, helping members to achieve their fitness goals. But are the current training models allowing them to do this in the best possible way? Or could they be doing more? We ask our panel of experts

    Published in Health Club Management 2019 issue 9
    Mental health is now seen as an important part of overall wellbeing. Should PTs be trained to assist clients in this area? / PHOTO: SHUTTERSTOCK.COM
    Mental health is now seen as an important part of overall wellbeing. Should PTs be trained to assist clients in this area? / PHOTO: SHUTTERSTOCK.COM

    Personal trainers learn about anatomy, physiology, health, fitness and exercise instruction inside out. By the time they’ve finished training, they can complete a PARQ, create a programme that will hone and tone a client and take injuries and contraindications into consideration.

    But as the Government encourages more people to exercise, so clients’ needs become more diverse, complicated and challenging, leaving skill-gaps that could mean great trainers aren’t enjoying the career they’d hoped for.

    Is it time to step PT training up a gear? We ask our panel what could be added to the mix

    Jenny Patrickson
    ActiveIQ
    Jenny Patrickson

    Research shows that one in every four people now experiences a mental health problem at some point in their lifetime. PTs are highly likely to encounter people with mental health issues because physical activity is often prescribed to help ease symptoms. Being alert to how they can help is a key skill fitness professionals often lack.

    "General awareness of mental health is growing but, in order to effect change, PTs must be upskilled to recognise mental health problems and trained in how best to help"

    General awareness of mental health issues is growing but, in order to affect change, PTs must be upskilled to recognise mental health problems and trained in how best to help. Our industry already knows there’s a strong link between exercise and improved mental health; it’s our responsibility to make a difference.

    With this in mind, ActiveIQ created our new mental health qualification to equip learners with skills to identify common mental health disorders, to help reduce stigma and discrimination and encourage people to talk. By offering the Level 2 Award in Mental Health Awareness at entry level we hope to enable everyone from new learners to experienced trainers to recognise and tackle the issue of mental health and upskill with this qualification so they can support clients and communities where such help is needed.

    John Byers
    REPs
    John Byers

    With demographics in the UK changing, fitness professionals will be increasingly challenged to become experts in managing clients’ co-morbidities. As a result, personal trainers will be required to have an understanding of areas such as medical conditions, ethnic background and gender, as well as mental health problems, which are a growing public health concern, to effectively support their clients.

    Currently, national standards that underpin PT qualifications don’t provide enough skills to meet the demands fitness professionals now need to support an ever-more diverse client base towards long-term health and fitness habits.

    Providing PTs with the knowledge and awareness of these important skills through quality assured CPD will be essential for the industry. Going forwards, soft skills should be embedded within the PT qualifications. Continuing professional development (CPD) must be pushed much harder to plug the skills gap, and existing barriers like time and cost must be addressed.

    Hilary Farmiloe
    InstructAbility
    Hilary Farmiloe

    Working with disabled people has traditionally been seen as a specialism, whereby fitness professionals undertook extra modules to learn about impairments and how to adapt exercises. The problem with this is that disabled people frequently tell us they’re turned away from gyms because nobody with the right qualification was on site that day.

    "As the health care sector becomes increasingly aware of the role physical activity can play, more people are presenting with ill health and chronic conditions"

    We believe education around working with disabled people who don’t have high risk medical conditions should be part of core training. We need instructors with the knowledge and confidence to work with disabled people in the same way they work with every other client. Trainers should be able to find the most appropriate way to support each client. After all, each individual comes with their own level of ability and fitness.

    We’re working with CIMSPA to make sure future professional standards provide appropriate training. It’s not about rewriting the content, simply ensuring that whatever a fitness professional learns, it’s equally applied to working with disabled people. Knowledge about specific impairments should be included from the outset of training – the key is to acquire a foundation of understanding that can be built upon.

    PTs need to learn how to work with people with disabilities
    Ian Davis
    Wellington Health & Fitness Club
    Ian Davis

    With the majority of our members aged over 50, and 136 aged between 80 and 95, providing appropriate services is a key focus. There are consequences to having numerous older members, purely because of their age and physical attributes. Some aren’t very mobile, others have varying degrees of dementia, some struggle to get on to kit or to remember which piece to use next.

    "We owe them, as well as our other members and staff, a duty of care; with that duty comes a need for specific training"

    We owe them a duty of care; with that duty comes a need for specific training. But no formal training or qualifications exists as part of initial training or as a CPD module, which leaves us faced with a glaring skills gap.

    Our club provides a true lifeline for many of our older members. We can’t take that away from them, but providing a safe environment puts a huge onus on our staff. They need specific training in order to recognise, assist and understand the requirements of more elderly members; support that enables them to engage more proactively and constructively, to ensure the member has a safe and beneficial gym visit. At present this training is not available.

    There is currently no formal training for PTs on how to train older clients PHOTO: SHUTTERSTOCK.COM
    Paul Swainson
    Future Fit Training
    Paul Swainson

    Currently, the training that fitness professionals undergo lacks behaviour change coaching skills.

    As the health care sector becomes increasingly aware of the role that physical activity can play, more people are presenting with ill health and chronic conditions. But all the exercise, fitness and nutrition knowledge in the world is redundant if PTs don’t understand how to effectively coach people towards new habits.

    Future Fit Training has created a CIMSPA-accredited system that allows PTs to access further training that meets CPD requirements.

    Known as the Pro Zone, we’ve collaborated with experts in niche fields, so members learn from experts.

    The platform has content in four categories – training, nutrition, coaching and business. The first two take traditional technical knowledge and skills to an advanced level, with presentations on, for example, injury prevention and physiological conditions that impact weight loss. The latter two address skills gaps, with topics such as how to motivate clients, and effective marketing strategies.

    Ashraf Islam
    The Gym Group
    Ashraf Islam

    The Gym Group’s PT Academy came into being because we felt lots of newly-qualified PTs needed the confidence and soft skills that come with experience and maturity: the ability to engage with people at any level, to empathise and gain trust.

    We partnered with Lifetime to create a bespoke 12-month PT qualification, which includes core modules around engaging customers and soft skills as well as nutrition, strength and conditioning to ensure all the PTs we employ have advanced skills.

    To cement learning, we’ve added work experience in our gyms at the end of the course, ensuring learners can put training into practice in a live environment. Participants receive a Level 3 Diploma, a guaranteed interview with The Gym Group, end-to-end support and a year’s free gym membership. I think all training providers should be adding options like this as standard to enhance the development of all newly qualified PTs.

    PTs need the ability to engage with people at any level PHOTO: SHUTTERSTOCK.COM
    Getting commercial
    The fibodo app has partnered with Fitpro to create a free course for PTs in business management, as Megan Sowney explains...
    Megan Sowney

    There are excellent training courses and degrees running across the UK, but many ignore one vital skill that every PT can benefit from: how to run a successful business and forge a rewarding, lucrative career out of keeping people physically active.

    For newly-qualified PTs and sports coaches, knowing how to promote themselves and build a sustainable client-base is essential. They need an understanding of practical business skills to achieve that.

    To address this skills gap we’ve partnered with FitPro to create a CIMSPA-accredited e-learning course, which is worth three CPD points.

    Called ‘Grow Your Coaching Business’, it equips PTs and coaches with the business skills needed to sell their time, giving learners an understanding of what consumers want, and how they can attract and retain clients using technology. The course is free to FitPro members.

    It teaches business essentials in relation to attracting clients, maximising earnings, insurance and consumer trends. It also covers essentials such as using Facebook, Instagram, Trustpilot and Hootsuite. Plus, it teaches PTs how to use the fibodo booking management platform, so they can benefit from customisable apps and web pages to get booked and paid 24/7, and grow their business.

    We’re passionate about empowering PTs with the skills, knowledge and tools they need to achieve a successful business and until we teach business skills as standard, our industry will continue to lose great fitness professionals.

    Megan Sowerby is commercial manager at fibodo

    PTs can learn vital business skills
    http://www.leisureopportunities.com/images/imagesX/346124_112135.jpg
    HCM asks a panel of experts whether PTs are missing vital skills? We ask how fitness professionals should respond to the challenges of clients with chronic illnesses, disabilities, mental health, and more.
    PT, fitness professional, mental health, disability,PT, fitness professional, mental health, disability
    Latest News
    DataHub has launched a contact tracking app, specifically designed for the fitness and physical activity ...
    Latest News
    ukactive has questioned the government's decision to make all employers start paying towards the wages ...
    Latest News
    A study on how exercise changes the body at a molecular level has suggested that ...
    Latest News
    A new industry support association, Fitness United, launches today (1 June) to bring suppliers and ...
    Latest News
    Corporate broking and advisory firm, Peel Hunt, has issued a 'buy' recommendation for shares in ...
    Latest News
    Health club chain 24 Hour Fitness has reopened some of its sites in Texas and ...
    Latest News
    The fitness industry in Europe is uniting today (30 May) to launch #beactivehour, a free ...
    Latest News
    PureGym has become the latest fitness operator to deploy a digital offering in a bid ...
    Latest News
    A new report has revealed the likely timescales and shape of the UK fitness market's ...
    Latest News
    There has been a "surge in appreciation" of exercise during lockdown, with people turning to ...
    Job search
    POST YOUR JOB
    Opinion
    promotion
    Hedgehog Concept Ltd has developed software that allows its clients to track usage and customer volume on a minute to minute basis.
    Opinion: Is your software fit for COVID-19?
    Featured supplier news
    Featured supplier: Incorpore and MoveGB ink groundbreaking partnership to transform corporate wellness offering
    Incorpore and MoveGB have entered into a landmark partnership, combining the UK’s largest provider of corporate gym memberships with the nation’s biggest network of classes.
    Featured supplier news
    Featured supplier: EGYM presents Corona Gym Solution, for the successful re-opening of fitness studios
    Finally, the time has come: fitness and health facilities around the globe are gradually resuming operations.
    Video Gallery
    Technogym mywellness app
    Technogym
    Improve your training experience. All your data in a single app. Read more
    More videos:
      Company profiles
      Company profile: MiE FitQuest
      FitQuest (MiE Medical Research) are specialists in the field of human performance measurement. We have ...
      Company profiles
      Company profile: Core Health & Fitness
      Core Health & Fitness is more than gym equipment, we offer innovative solutions for all ...
      Catalogue Gallery
      Click on a catalogue to view it online
      Directory
      Lockers/interior design
      Crown Sports Lockers: Lockers/interior design
      Exercise equipment
      Matrix Fitness: Exercise equipment
      Wearable technology solutions
      MyZone: Wearable technology solutions
      Design consultants
      Zynk Design Consultants: Design consultants
      Gym flooring
      REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
      Spa software
      SpaBooker: Spa software
      Locking solutions
      Monster Padlocks: Locking solutions
      Direct debit solutions
      Harlands Group: Direct debit solutions
      Independent service & maintenance
      Servicesport UK Limited: Independent service & maintenance
      Management software
      Fisikal: Management software
      Property & Tenders
      Greywell, Hampshire
      Barnsgrove Health and Wellness Club
      Property & Tenders
      Derby City Council
      Property & Tenders
      Diary dates
      13 Jun 2020
      Worldwide, Various,
      Diary dates
      06-07 Jul 2020
      Eastwood Hall, Nottingham, United Kingdom
      Diary dates
      28-31 Aug 2020
      Expo Centre & Riviera di Rimini, Italy
      Diary dates
      21-24 Sep 2020
      Loews Coronado Bay Resort, Coronado, United States
      Diary dates
      01-02 Oct 2020
      Whittlebury Hall, Whittlebury, United Kingdom
      Diary dates
      11-12 Oct 2020
      ExCeL London, London, United Kingdom
      Diary dates
      17-23 Oct 2020
      Pinggu, Beijing, China
      Diary dates
      27-30 Oct 2020
      Messe Stuttgart, Germany
      Diary dates
      30-31 Oct 2020
      NEC, Birmingham, United Kingdom
      Diary dates
      27-28 Nov 2020
      Athena, Leicester, United Kingdom
      Diary dates
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