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Health Club Management

Health Club Management

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Health Club Management

Health Club Management

features

Sponsored briefing: Reopen with confidence

As the health and fitness industry gears up for reopening, Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures

Published in Health Club Management 2020 issue 5
What should staff do
if they come across
people coughing
or not obeying the
rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do first aiders know the COVID-19 changes to CPR rules?

Less than a month from the rumoured reopening date and health clubs and leisure centres are planning ahead and strategising ways to recoup some of the losses they’ve suffered as a result of the pandemic.

We’re offering them our free COVID-19 Health and Safety Remobilisation Plan and Checklist which provides a framework to help businesses to reopen with confidence, based around the ‘Four S’s’: spacing, sanitising, signage and smiling.

We’d recommend operators consider appointing a dedicated COVID-19 officer to oversee the writing of plans and risk assessments and ensure staff are appropriately trained and carrying out any changes to their roles effectively.

1 Spacing
• It’s important to consider how you’ll get people in, around and out of your buildings while ensuring social distancing is maintained. If we do nothing else, we need to keep people apart. It’s the key control measure. Every building is different, and each one will have a bespoke approach; that might mean a barrier at the main door, a new exit route, one-way systems around a facility or dots on the floor.

• Walk the building as if you were a customer. Start at reception and walk the route to each activity area. Look at where there may be bottlenecks and consider how you can stop that happening. Ensure you do this with someone that doesn’t know the building as well – they’ll see things from a different perspective.

• The number of people in the building at any one time needs to be carefully managed, so ensure customers book online and limit the length of their session so there’s adequate time between sessions. If you have a sports hall you can use for classes which involve more movement, such as circuits, make arrangements to expand into this space. Consider holding classes outside to enable more people to take part.

2 Sanitising
• Provide hand sanitiser or hand washing stations before significant touch points, for example activity areas and stairwells. If your members’ hands are clean they won’t be transferring any virus on to the equipment. Have someone at the door giving out hand sanitiser, explaining the new rules and reassuring members.

• Cleaning programmes should be reviewed to ensure touch point areas, such as lockers, door handles, handrails, benches, staffroom microwaves and kettles, are cleaned regularly and thoroughly. Don’t worry so much about less frequented areas, there isn’t a bottomless pit to pay for cleaning, so if your regime was to disinfect the bottom of the bins every week, just clean the top more often instead.

• To boost customer confidence, consider bringing in additional staff from areas that won’t be open straight away to help with touch point cleaning. Look at which staff would be good at cleaning – for instance the creche team, who have to be vigilant in their normal work with young children.

• Door handles are a hot spot for touching, so think about installing gadgets such as door pulls to enable doors to be opened with feet, to reduce this threat.

3 Signage
• Use clear, simple signage. There’s nothing wrong with a sign on the toilet door that says ‘now wash your hands’. But don’t overcomplicate it with dozens of signs, or no one will read them.

• First impressions are key. The minute it goes wrong, social media comments will be circulating. From the car park to the activity, does your facility appear to be taking the virus seriously? Members will be more understanding if the odd individual is not obeying the rules if your facility as a whole is seen to be well prepared.

• Train your staff to look after themselves and your customers. Training can be done while they’re furloughed. Make sure they know what they need to do if they, or anyone they live with, have symptoms.

• What should they do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do instructors need to put out kit before a class starts and do first aiders know the changes which have been made to the CPR rules as a result of COVID-19? What about staff taking on cleaning tasks? What do they need to do differently now?

4 Smile
• This will be your customers’ first time back into the centre that they may have missed – let’s welcome them. They’re probably apprehensive and possibly worried they may catch COVID-19 in your facility. If it’s obvious you feel safe to be there, they probably will too.

• Let’s also keep customers safe by staff being vigilant and supervising customers, with a smile, to ensure the new standards and rules are being adhered to.

Now’s the time to start doing walkabouts, writing risk assessments and action plans, to allow sufficient time for staff training and for any purchases, such as signs, stickers, door pulls and sanitiser station equipment.

Right Directions – here to support you

Right Directions is offering on-site risk assessments, in addition to an online support system, pre- and post-opening inspection audits and procedure and insurance reviews, to ensure every aspect of the facility is in line with health and safety legislation and best practice guidance, with all its statutory inspections up to date – including those for lifts and fire extinguishers.

A series of 11 informative Fit For Business clinics, attended by more than 500 facility managers, is also available on Right Directions’ YouTube channel.

To find out more, get a copy of Right Directions’ re-mobilisation checklist or discuss reopening, email [email protected] or call +44 (0)1582 840 098

Caroline Constantine is managing director of Right Directions

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Have someone at the door dispensing hand sanitiser
Have someone at the door dispensing hand sanitiser
https://www.leisureopportunities.co.uk/images/2020/426054_586045.jpg
Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures
Right Directions, caroline Constantine,gym reopening, fitness, safety, covid-19
People
I invite every organisation to become part of our consultation on workplace wellbeing, active ageing and long-term health conditions
People
We have a very mixed demographic, which is something people said would never happen. Someone who earns a minimum wage can be training and socialising alongside a billionaire
People
People in Club V trust me and I want to do the best for them and help them progress
Features
Supplier showcase
SIX3NINE opened its second London studio in August, and will continue to partner with Physical Company as it aims to open up to five studios across the city
Features
Supplier showcase
Sporteve has enhanced its in-club digital experience by working with Funxtion to install multiscreens to power the member experience
Features
Editor's letter
The hard work is paying off and we’re earning a reputation for safe operations. Now it’s time to tackle the next set of challenges – increasing capacity, yield and memberships, deepening engagement and rebuilding profits says liz Terry
Features
Talking point
Gym operators in the UK can now open on the high street, without planning permission, thanks to changes in legislation. What impact will this have on the industry? Kath Hudson reports
Features
Supplier showcase
Prestigious estate, Stoke Park, has invested in a new fitness technology upgrade by Matrix
Features
Body scanning
COVID-19 is driving huge consumer interest in health, creating the opportunity for operators (with the right kit) to offer body scanning and analysis. We look at some of the top options
Features
Research
A new study suggests that exercise leads to elevated galanin levels – which in turn helps the brain’s stress response, giving more resilience. Tom Walker reports
Features
Latest News
In breaking news, HCM understands the UK government has removed gyms and fitness facilities from ...
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Globally, gyms have, on average, seen nearly 70 per cent of their pre-lockdown members return ...
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A UK government U-turn – just announced – will see gyms and leisure centres staying open ...
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Opinion
promotion
Our world has changed since March and together, we are learning and adapting to how this sector can continue to thrive in this COVID conscious world.
Opinion: Why fitness clubs and facilities need to evolve in a COVID-conscious world
Opinion
promotion
In a post-Covid world, member experience is more important than ever before. Your customers’ expectations have been heightened as the coronavirus continues to dominate our everyday lives.
Opinion: Why member experience is more important now than ever before
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L&R Kältetechnik has launched a new division, named artofcryo.com, after 30 years’ experience with -110 °C electrical solutions.
Featured supplier news
Featured supplier: Matrix takes its partnership with Renault Sport racing team up a gear
Matrix Fitness, the commercial brand of Johnson Health Tech, has announced the renewal of its long term partnership with the Renault F1 Team.
Video Gallery
Freemotion FUSION Team Training
FreeMotion Fitness
The High-Intensity Cardio-Strength Training. Read more
More videos:
Company profiles
Company profile: Legend Club Management Systems (UK) Ltd
Legend provides the leading software solution for driving improvements in leisure operations. We deliver savings ...
Company profiles
Company profile: Wattbike
Wattbike is the creator of the world’s most advanced and innovative indoor bikes, developed in ...
Supplier Showcases
Supplier showcase - Ultimate locker install
Catalogue Gallery
Click on a catalogue to view it online
Directory
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Fitness Software
FunXtion International BV: Fitness Software
Spa software
SpaBooker: Spa software
Exercise equipment
Star Trac / Core Health & Fitness: Exercise equipment
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Skincare
Sothys: Skincare
Design consultants
Zynk Design Consultants: Design consultants
Management software
fibodo Limited: Management software
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MyZone: Wearable technology solutions
Locking solutions
Monster Padlocks: Locking solutions
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
03-06 Nov 2020
Online,
Diary dates
12 Nov 2020
Virtual, United States
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17 Nov 2020
Loughborough University, Loughborough, United Kingdom
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27-28 Nov 2020
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23-26 Feb 2021
IFEMA, Madrid, Spain
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Expo Centre & Riviera di Rimini, Italy
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ExCeL London, London, United Kingdom
Diary dates

features

Sponsored briefing: Reopen with confidence

As the health and fitness industry gears up for reopening, Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures

Published in Health Club Management 2020 issue 5
What should staff do
if they come across
people coughing
or not obeying the
rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do first aiders know the COVID-19 changes to CPR rules?

Less than a month from the rumoured reopening date and health clubs and leisure centres are planning ahead and strategising ways to recoup some of the losses they’ve suffered as a result of the pandemic.

We’re offering them our free COVID-19 Health and Safety Remobilisation Plan and Checklist which provides a framework to help businesses to reopen with confidence, based around the ‘Four S’s’: spacing, sanitising, signage and smiling.

We’d recommend operators consider appointing a dedicated COVID-19 officer to oversee the writing of plans and risk assessments and ensure staff are appropriately trained and carrying out any changes to their roles effectively.

1 Spacing
• It’s important to consider how you’ll get people in, around and out of your buildings while ensuring social distancing is maintained. If we do nothing else, we need to keep people apart. It’s the key control measure. Every building is different, and each one will have a bespoke approach; that might mean a barrier at the main door, a new exit route, one-way systems around a facility or dots on the floor.

• Walk the building as if you were a customer. Start at reception and walk the route to each activity area. Look at where there may be bottlenecks and consider how you can stop that happening. Ensure you do this with someone that doesn’t know the building as well – they’ll see things from a different perspective.

• The number of people in the building at any one time needs to be carefully managed, so ensure customers book online and limit the length of their session so there’s adequate time between sessions. If you have a sports hall you can use for classes which involve more movement, such as circuits, make arrangements to expand into this space. Consider holding classes outside to enable more people to take part.

2 Sanitising
• Provide hand sanitiser or hand washing stations before significant touch points, for example activity areas and stairwells. If your members’ hands are clean they won’t be transferring any virus on to the equipment. Have someone at the door giving out hand sanitiser, explaining the new rules and reassuring members.

• Cleaning programmes should be reviewed to ensure touch point areas, such as lockers, door handles, handrails, benches, staffroom microwaves and kettles, are cleaned regularly and thoroughly. Don’t worry so much about less frequented areas, there isn’t a bottomless pit to pay for cleaning, so if your regime was to disinfect the bottom of the bins every week, just clean the top more often instead.

• To boost customer confidence, consider bringing in additional staff from areas that won’t be open straight away to help with touch point cleaning. Look at which staff would be good at cleaning – for instance the creche team, who have to be vigilant in their normal work with young children.

• Door handles are a hot spot for touching, so think about installing gadgets such as door pulls to enable doors to be opened with feet, to reduce this threat.

3 Signage
• Use clear, simple signage. There’s nothing wrong with a sign on the toilet door that says ‘now wash your hands’. But don’t overcomplicate it with dozens of signs, or no one will read them.

• First impressions are key. The minute it goes wrong, social media comments will be circulating. From the car park to the activity, does your facility appear to be taking the virus seriously? Members will be more understanding if the odd individual is not obeying the rules if your facility as a whole is seen to be well prepared.

• Train your staff to look after themselves and your customers. Training can be done while they’re furloughed. Make sure they know what they need to do if they, or anyone they live with, have symptoms.

• What should they do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do instructors need to put out kit before a class starts and do first aiders know the changes which have been made to the CPR rules as a result of COVID-19? What about staff taking on cleaning tasks? What do they need to do differently now?

4 Smile
• This will be your customers’ first time back into the centre that they may have missed – let’s welcome them. They’re probably apprehensive and possibly worried they may catch COVID-19 in your facility. If it’s obvious you feel safe to be there, they probably will too.

• Let’s also keep customers safe by staff being vigilant and supervising customers, with a smile, to ensure the new standards and rules are being adhered to.

Now’s the time to start doing walkabouts, writing risk assessments and action plans, to allow sufficient time for staff training and for any purchases, such as signs, stickers, door pulls and sanitiser station equipment.

Right Directions – here to support you

Right Directions is offering on-site risk assessments, in addition to an online support system, pre- and post-opening inspection audits and procedure and insurance reviews, to ensure every aspect of the facility is in line with health and safety legislation and best practice guidance, with all its statutory inspections up to date – including those for lifts and fire extinguishers.

A series of 11 informative Fit For Business clinics, attended by more than 500 facility managers, is also available on Right Directions’ YouTube channel.

To find out more, get a copy of Right Directions’ re-mobilisation checklist or discuss reopening, email [email protected] or call +44 (0)1582 840 098

Caroline Constantine is managing director of Right Directions

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Have someone at the door dispensing hand sanitiser
Have someone at the door dispensing hand sanitiser
https://www.leisureopportunities.co.uk/images/2020/426054_586045.jpg
Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures
Right Directions, caroline Constantine,gym reopening, fitness, safety, covid-19
Latest News
In breaking news, HCM understands the UK government has removed gyms and fitness facilities from ...
Latest News
Globally, gyms have, on average, seen nearly 70 per cent of their pre-lockdown members return ...
Latest News
A UK government U-turn – just announced – will see gyms and leisure centres staying open ...
Latest News
"Dozens" of gyms in Liverpool, UK, have defied the government and stayed open for business ...
Latest News
The UK government is likely to face legal challenges from gym operators following the revelation ...
Latest News
Gym and health club operators with sites in Liverpool, UK, have been left "astounded" at ...
Latest News
Technogym's Let’s Move For a Better World campaign is back this year, with a new ...
Latest News
The UK government should encourage people to spend more time in regulated environments to curb ...
Latest News
Fitness leaders in the UK have welcomed news that everywhere but Liverpool is currently allowed ...
Latest News
A new fitness industry event is looking to challenge the likes of FIBO with a ...
Latest News
Boutique operator Digme is joining the hybrid fitness revolution by launching an at-home proposition. Digme, ...
Opinion
promotion
Our world has changed since March and together, we are learning and adapting to how this sector can continue to thrive in this COVID conscious world.
Opinion: Why fitness clubs and facilities need to evolve in a COVID-conscious world
Opinion
promotion
In a post-Covid world, member experience is more important than ever before. Your customers’ expectations have been heightened as the coronavirus continues to dominate our everyday lives.
Opinion: Why member experience is more important now than ever before
Featured supplier news
Featured supplier: Cryotherapy specialists, L&R Kältetechnik, launch new artofcryo.com division
L&R Kältetechnik has launched a new division, named artofcryo.com, after 30 years’ experience with -110 °C electrical solutions.
Featured supplier news
Featured supplier: Matrix takes its partnership with Renault Sport racing team up a gear
Matrix Fitness, the commercial brand of Johnson Health Tech, has announced the renewal of its long term partnership with the Renault F1 Team.
Video Gallery
Freemotion FUSION Team Training
FreeMotion Fitness
The High-Intensity Cardio-Strength Training. Read more
More videos:
Company profiles
Company profile: Legend Club Management Systems (UK) Ltd
Legend provides the leading software solution for driving improvements in leisure operations. We deliver savings ...
Company profiles
Company profile: Wattbike
Wattbike is the creator of the world’s most advanced and innovative indoor bikes, developed in ...
Supplier Showcases
Supplier showcase - Ultimate locker install
Catalogue Gallery
Click on a catalogue to view it online
Directory
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Fitness Software
FunXtion International BV: Fitness Software
Spa software
SpaBooker: Spa software
Exercise equipment
Star Trac / Core Health & Fitness: Exercise equipment
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Skincare
Sothys: Skincare
Design consultants
Zynk Design Consultants: Design consultants
Management software
fibodo Limited: Management software
Wearable technology solutions
MyZone: Wearable technology solutions
Locking solutions
Monster Padlocks: Locking solutions
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
03-06 Nov 2020
Online,
Diary dates
12 Nov 2020
Virtual, United States
Diary dates
17 Nov 2020
Loughborough University, Loughborough, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
08-09 Dec 2020
Raffles City Convention Centre, Singapore, Singapore
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
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