Latest
issue
GET HCM
magazine
Sign up for the FREE digital edition of HCM magazine and also get the HCM ezine and breaking news email alerts.
Not right now, thanksclose this window I've already subscribed!
SIBEC
SIBEC
SIBEC
Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Follow Health Club Management on Instagram
FITNESS, HEALTH, WELLNESS

features

Sponsored: Upping the online fitness game

Venueserve Fitness enables clubs to offer white-label content streaming to optimise capacity and member engagement

Published in Health Club Management 2020 issue 10
An impressive 1,700 out of 3,000 members continued to pay membership dues at the Marlow Club during lockdown, to get Venueserve Fitness / Prostock-studio/shutterstock
An impressive 1,700 out of 3,000 members continued to pay membership dues at the Marlow Club during lockdown, to get Venueserve Fitness / Prostock-studio/shutterstock

In this ever-changing world, there’s one thing we know for sure; social distancing measures are here for the long-run, meaning even when clubs are open there will be capacity limits.

With 40 per cent of members favouring group exercise classes, ensuring they have access to their well-loved programme has never been more important, and operators are welcoming a new, white-label online fitness platform, offering live streaming of classes at the touch of a button.

Venueserve Fitness is an easy-to-use, low-cost web- and mobile web-based platform, already being used by more than 45 health clubs across the UK, including London’s Roehampton Club, The Marlow Club and the clubs in The Health Club Collection.

Set-up takes just a few hours and includes 70 pre-recorded training sessions, so operators can kickstart their own virtual club immediately, all branded as their own.

Venueserve Fitness’s comprehensive, built-in reporting dashboard allows operators to gather valuable membership data and insight, which can’t be obtained via Facebook Live or Zoom. The back-end reporting and payment system also means Venueserve Fitness can be used by PTs or instructors such as yoga teachers, who can use the subscribe, data capture function as their own membership system.

Strong reputation
The platform is the brainchild of Lee Booth, Founder and CEO of global tech company Venueserve. The company, which has a well-established reputation within the ticketing and sports membership sector, is taking its first steps into the fitness industry.

Booth says: “Venueserve Fitness gives operators the tools to offer a branded virtual membership, whether that’s as a free, ‘nice to have’ for existing members, upsold as an additional bolt-on virtual membership or sold separately as a subscription-based online membership package for those who aren’t ready to visit a gym yet.

“The simplicity of Venueserve Fitness means no one has to miss out, and the pre-recorded content means there’s plenty to choose from for every type of club and every type of member.”

Live-streaming is unlimited and each session is saved to the platform and categorised so it can be played again and again.

Instructors live-stream to Venueserve Fitness’s servers and, from there, the content is sent to the club’s own branded streaming site, which is skinned to match their website. Fresh pre-recorded content is also uploaded to the platform every week.

The Marlow Club
Jon Williams, COO, The Marlow Club

Luxury health and wellbeing club, the Marlow Club, delivers 250 exercise classes a week and has a very loyal community of members, who treat the facility as their wellbeing hub – their home from home.

COO, Jon Williams, reached out to Venueserve Fitness when lockdown first commenced in March; he needed an online offering for his 3,000 members that looked and felt like the club’s own: “It’s all about our members having a positive experience, every time they visit. When we switched to online during the first lockdown it was important this same positive experience happened virtually. Our online content had to look and feel like the Marlow Club.

“We gave our members the choice: to stick with us, to freeze or to leave. Those who continued with us gained access to our virtual membership. It was valuable income for the club, and I was humbled that 1,700 members continued to pay their full membership.

“It’s testament not only to the community and the brand we’ve nurtured over 17 years, but to the engagement Venueserve Fitness enables us to deliver. Our live streamed classes feature our instructors doing the classes our members love. It means the Marlow Club can be accessed anywhere and anytime. It adds value to our offer and aids our customer retention - it’s a service we will never be without.”

Marlow Club members have viewed the sessions almost 28,000 times to date, and since reopening in July, every live class is now streamed.

“You want to work out on holiday – no problem. You want to join in your favourite HIIT session at midnight – no problem. The Marlow Club now operates 24 hours a day – globally!”
Williams says: “COVID-19 restrictions mean our classes run at 50 per cent capacity. Now, when members can’t get into a physical class they can still participate virtually. All the instructor has to do is turn on the camera and stream through an iPad – it’s so simple and so flexible. The platform is also secure. I have a duty of care to my staff and instructors and I don’t want them to feel vulnerable online; and Venueserve Fitness gives me that confidence and peace of mind.”

As a result, the Marlow Club now sells virtual-only memberships, and already has around 100 exclusively online members.

He concludes: “The future uses of this application are limitless. You want to work out on holiday – no problem. You want to join in your favourite HIIT session at midnight – no problem. The Marlow Club now operates 24 hours a day – globally!”

Find out more:
fitness.venueserve.com  
[email protected]
+44 (0) 207 112 8078

The Venueserve Fitness white label platform is skinned to resemble the Marlow Club’s website
The Venueserve Fitness white label platform is skinned to resemble the Marlow Club’s website
/ PHOTO: The marlow club
https://www.leisureopportunities.co.uk/images/2020/225790_732589.jpg
Venueserve Fitness enables clubs to offer white-label content streaming to optimise capacity and member engagement
HCM magazine
HCM People

Cristiano Ronaldo

Footballer and entrepreneur
Taking care of your physical and mental health is essential for a fulfilling life
HCM magazine
Basic-Fit – which has been scaling rapidly across Europe –  is considering franchising to ramp up growth further afield
HCM magazine
Imposter syndrome about a promotion taught the CEO of SATS that behaving authentically is the most important part of leadership. He talks to Kath Hudson
HCM magazine
New research has found BMI to be a highly inaccurate measure of childhood obesity, leading current thinking and policy based on it into question
HCM magazine
Egym has announced deals designed to position it for growth acceleration, as Kath Hudson reports
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride data to life to engage and delight members
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
GymNation is pioneering the future of fitness with software specialist Perfect Gym providing a scalable tech platform to power and sustain its growth
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter and more productive workforce, one membership at a time 
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with business growth. MD, John Lofting and operations director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
Francesca Cooper-Boden says health assessment services can boost health club retention
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Latest News
The HCM team were busy at the recent FIBO Global Fitness event in Cologne, Germany, ...
Latest News
The fitness sector’s pivot to active wellbeing is being discussed in a new weekly podcast, ...
Latest News
Planet Fitness has a new CEO – Colleen Keating. She will take up the position ...
Latest News
UK Active has announced details of its annual health and fitness industry awards ceremony, which ...
Latest News
Social enterprise, Places Leisure, which is part of the Places for People Group, has appointed ...
Latest News
Basic-Fit has signed up to trial Wellhub across its recently expanded Spanish network, giving access ...
Latest News
Having redefined the model of public-private collaboration in Spain, Go Fit is now expanding into ...
Latest News
Planet Fitness has become the subject of a hate campaign by certain groups of consumers ...
Featured supplier news
Featured supplier news: Study Active acquires Premier Global name and select branding assets
Study Active has legally acquired the name “Premier Global” and select Premier Global branding assets from Assessment Technologies Institute LLC, part of Ascend Learning in the US.
Featured supplier news
Featured supplier news: Webinar: Building a new energy future for the leisure sector
As one of the most energy-intensive industries in the UK, leisure facilities face a critical challenge in balancing net zero goals, funding and increased costs.
Company profiles
Company profile: TRP (powered by Fitronics)
Fitronics develop effective, user-friendly software for the sport, health and fitness industry to improve member ...
Company profiles
Company profile: Precor
Precor has been a pioneer in delivering fitness experiences for commercial customers for more than ...
Supplier Showcase
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Greenwich Leisure Limited press release: Pioneering project boosts business in Basingstoke
A sports complex might not be your first thought when you’re looking for a peaceful and comfortable, drop-in workspace. However, that could soon change thanks to an innovative new project at Basingstoke Leisure Centre.
Featured press releases
The Health & Fitness Institute press release: The future of fitness education: The Health and Fitness Institute champions digital learning
The Health and Fitness Institute (THFI) is leading a revolutionary paradigm shift in fitness education by fully embracing digital learning.
Directory
Salt therapy products
Himalayan Source: Salt therapy products
Snowroom
TechnoAlpin SpA: Snowroom
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Spa software
SpaBooker: Spa software
Cryotherapy
Art of Cryo: Cryotherapy
Lockers
Crown Sports Lockers: Lockers
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
22-24 Apr 2024
Galgorm Resort, York,
Diary dates
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
11-13 Jun 2024
Raffles City Convention Centre, Singapore, Singapore
Diary dates
12-13 Jun 2024
ExCeL London, London, United Kingdom
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates

features

Sponsored: Upping the online fitness game

Venueserve Fitness enables clubs to offer white-label content streaming to optimise capacity and member engagement

Published in Health Club Management 2020 issue 10
An impressive 1,700 out of 3,000 members continued to pay membership dues at the Marlow Club during lockdown, to get Venueserve Fitness / Prostock-studio/shutterstock
An impressive 1,700 out of 3,000 members continued to pay membership dues at the Marlow Club during lockdown, to get Venueserve Fitness / Prostock-studio/shutterstock

In this ever-changing world, there’s one thing we know for sure; social distancing measures are here for the long-run, meaning even when clubs are open there will be capacity limits.

With 40 per cent of members favouring group exercise classes, ensuring they have access to their well-loved programme has never been more important, and operators are welcoming a new, white-label online fitness platform, offering live streaming of classes at the touch of a button.

Venueserve Fitness is an easy-to-use, low-cost web- and mobile web-based platform, already being used by more than 45 health clubs across the UK, including London’s Roehampton Club, The Marlow Club and the clubs in The Health Club Collection.

Set-up takes just a few hours and includes 70 pre-recorded training sessions, so operators can kickstart their own virtual club immediately, all branded as their own.

Venueserve Fitness’s comprehensive, built-in reporting dashboard allows operators to gather valuable membership data and insight, which can’t be obtained via Facebook Live or Zoom. The back-end reporting and payment system also means Venueserve Fitness can be used by PTs or instructors such as yoga teachers, who can use the subscribe, data capture function as their own membership system.

Strong reputation
The platform is the brainchild of Lee Booth, Founder and CEO of global tech company Venueserve. The company, which has a well-established reputation within the ticketing and sports membership sector, is taking its first steps into the fitness industry.

Booth says: “Venueserve Fitness gives operators the tools to offer a branded virtual membership, whether that’s as a free, ‘nice to have’ for existing members, upsold as an additional bolt-on virtual membership or sold separately as a subscription-based online membership package for those who aren’t ready to visit a gym yet.

“The simplicity of Venueserve Fitness means no one has to miss out, and the pre-recorded content means there’s plenty to choose from for every type of club and every type of member.”

Live-streaming is unlimited and each session is saved to the platform and categorised so it can be played again and again.

Instructors live-stream to Venueserve Fitness’s servers and, from there, the content is sent to the club’s own branded streaming site, which is skinned to match their website. Fresh pre-recorded content is also uploaded to the platform every week.

The Marlow Club
Jon Williams, COO, The Marlow Club

Luxury health and wellbeing club, the Marlow Club, delivers 250 exercise classes a week and has a very loyal community of members, who treat the facility as their wellbeing hub – their home from home.

COO, Jon Williams, reached out to Venueserve Fitness when lockdown first commenced in March; he needed an online offering for his 3,000 members that looked and felt like the club’s own: “It’s all about our members having a positive experience, every time they visit. When we switched to online during the first lockdown it was important this same positive experience happened virtually. Our online content had to look and feel like the Marlow Club.

“We gave our members the choice: to stick with us, to freeze or to leave. Those who continued with us gained access to our virtual membership. It was valuable income for the club, and I was humbled that 1,700 members continued to pay their full membership.

“It’s testament not only to the community and the brand we’ve nurtured over 17 years, but to the engagement Venueserve Fitness enables us to deliver. Our live streamed classes feature our instructors doing the classes our members love. It means the Marlow Club can be accessed anywhere and anytime. It adds value to our offer and aids our customer retention - it’s a service we will never be without.”

Marlow Club members have viewed the sessions almost 28,000 times to date, and since reopening in July, every live class is now streamed.

“You want to work out on holiday – no problem. You want to join in your favourite HIIT session at midnight – no problem. The Marlow Club now operates 24 hours a day – globally!”
Williams says: “COVID-19 restrictions mean our classes run at 50 per cent capacity. Now, when members can’t get into a physical class they can still participate virtually. All the instructor has to do is turn on the camera and stream through an iPad – it’s so simple and so flexible. The platform is also secure. I have a duty of care to my staff and instructors and I don’t want them to feel vulnerable online; and Venueserve Fitness gives me that confidence and peace of mind.”

As a result, the Marlow Club now sells virtual-only memberships, and already has around 100 exclusively online members.

He concludes: “The future uses of this application are limitless. You want to work out on holiday – no problem. You want to join in your favourite HIIT session at midnight – no problem. The Marlow Club now operates 24 hours a day – globally!”

Find out more:
fitness.venueserve.com  
[email protected]
+44 (0) 207 112 8078

The Venueserve Fitness white label platform is skinned to resemble the Marlow Club’s website
The Venueserve Fitness white label platform is skinned to resemble the Marlow Club’s website
/ PHOTO: The marlow club
https://www.leisureopportunities.co.uk/images/2020/225790_732589.jpg
Venueserve Fitness enables clubs to offer white-label content streaming to optimise capacity and member engagement
Latest News
The HCM team were busy at the recent FIBO Global Fitness event in Cologne, Germany, ...
Latest News
The fitness sector’s pivot to active wellbeing is being discussed in a new weekly podcast, ...
Latest News
Planet Fitness has a new CEO – Colleen Keating. She will take up the position ...
Latest News
UK Active has announced details of its annual health and fitness industry awards ceremony, which ...
Latest News
Social enterprise, Places Leisure, which is part of the Places for People Group, has appointed ...
Latest News
Basic-Fit has signed up to trial Wellhub across its recently expanded Spanish network, giving access ...
Latest News
Having redefined the model of public-private collaboration in Spain, Go Fit is now expanding into ...
Latest News
Planet Fitness has become the subject of a hate campaign by certain groups of consumers ...
Latest News
Recovery, social wellness and longevity were talking points at PerformX recently, tipped by many speakers ...
Latest News
Industry experts are gathering in Cologne for today's European Health & Fitness Forum (EHFF), followed ...
Latest News
Jason Worthy has been appointed group CEO of Myzone to lead the 'next stage of ...
Featured supplier news
Featured supplier news: Study Active acquires Premier Global name and select branding assets
Study Active has legally acquired the name “Premier Global” and select Premier Global branding assets from Assessment Technologies Institute LLC, part of Ascend Learning in the US.
Featured supplier news
Featured supplier news: Webinar: Building a new energy future for the leisure sector
As one of the most energy-intensive industries in the UK, leisure facilities face a critical challenge in balancing net zero goals, funding and increased costs.
Company profiles
Company profile: TRP (powered by Fitronics)
Fitronics develop effective, user-friendly software for the sport, health and fitness industry to improve member ...
Company profiles
Company profile: Precor
Precor has been a pioneer in delivering fitness experiences for commercial customers for more than ...
Supplier Showcase
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Greenwich Leisure Limited press release: Pioneering project boosts business in Basingstoke
A sports complex might not be your first thought when you’re looking for a peaceful and comfortable, drop-in workspace. However, that could soon change thanks to an innovative new project at Basingstoke Leisure Centre.
Featured press releases
The Health & Fitness Institute press release: The future of fitness education: The Health and Fitness Institute champions digital learning
The Health and Fitness Institute (THFI) is leading a revolutionary paradigm shift in fitness education by fully embracing digital learning.
Directory
Salt therapy products
Himalayan Source: Salt therapy products
Snowroom
TechnoAlpin SpA: Snowroom
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Spa software
SpaBooker: Spa software
Cryotherapy
Art of Cryo: Cryotherapy
Lockers
Crown Sports Lockers: Lockers
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
22-24 Apr 2024
Galgorm Resort, York,
Diary dates
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
11-13 Jun 2024
Raffles City Convention Centre, Singapore, Singapore
Diary dates
12-13 Jun 2024
ExCeL London, London, United Kingdom
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
Search news, features & products:
Find a supplier:
SIBEC
SIBEC
Partner sites