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FITNESS, HEALTH, WELLNESS

features

Software: Solution finders

Each health club has its own requirements and challenges, but the right software solution can make all the difference, as Steph Eaves discovers

Published in Health Club Management 2022 issue 11
Fitness businesses can be transformed by finding the right software solution for their needs / photo: gabin-vallet/unsplash
Fitness businesses can be transformed by finding the right software solution for their needs / photo: gabin-vallet/unsplash
Jason Watts
Xn Leisure
photo: XN Leisure

Xn Leisure recently began working with Walsall Council’s sports and leisure arm, Walsall Leisure. Prior to our partnership, its key challenges were to become more commercial in operation and grow sales.

The team at Walsall were looking for reliable and easy-to-use ways to increase member retention, satisfaction and revenue. After putting out a tender, they teamed up with us.

We supported the installation of turnstiles, self-serve kiosks and on-site membership joining tablets, as well as an integrated online joining system, a swim lesson ‘home portal’ and electronic registers for instructors. Through Xn’s Leisure Hub, Walsall has moved to a unified solution that improves customer service and cuts administration costs and time.

Our technology solutions streamline the booking and membership process – taking away the frustrating barriers and lengthy paperwork increases member satisfaction. Members can also manage their membership virtually, which can boost retention and revenue. The introduction of turnstiles, self-service kiosks, and online booking and joining systems, has cut employees’ administrative tasks, leaving them free to help customers in other areas.

Walsall has moved to a unified solution that improves service and cuts admin costs
Members are able to manage their membership virtually / photo: XN Leisure
Steffie Bryant
Gym Sales
photo: GYM SALES

We recently worked with UFC Gym Nottingham to implement a new lead management system. When I first met with UFC Gym, the sales team had challenges cohesively managing appointments. When one team member booked an appointment, a second team member confirmed the appointment and a third carried it out.

This created a disconnect, often with tasks slipping through and impacted the lead journey, which made it difficult to track lead status, conversion and team member KPI performance. The entire lead journey was outdated, with no real structure to the system.

Once Gym Sales was live, the first step UFC Gym took was to create and design automated items for the member journey, which included emails, text messages and scheduled follow-up calls for the team.

Using a booking link embedded in their email and text messages, potential members were able to select an appointment slot that worked for their schedule and automatically receive appointment confirmations via email and text. The calendar in Gym Sales was a great resource, and managers quickly saw all team members using it, providing a view into the sales activity.

UFC Gym’s marketing team created a series of images, videos, links, and web pages that could be used to support the current sales campaign or referral promotion, in a fully customisable setup.

Gym Sales provided UFC Gym with the tools to add structure to an already busy sales environment, allowing their team members to collaborate better.

The first step UFC Gym took was to create and design automated items for the new member journey
UFC Gym can connect to its members via texts, emails and calls / photo: UFC GYM / GYM SALES
UFC Gym’s outdated system was overhauled / photo: UFC GYM / photo: GYM SALES
Connah Lloyd
Fitronics
photo: Fitronics

SLL and InspireAll teams were overrun with enquiries from parents who wanted their children to change courses or move to a different level.

This was beginning to frustrate both customers and staff, so they contacted Fitronics to discuss the implementation of Course Pro, its customer management software, into the sign-up process.

One of the benefits of Course Pro is its ability to trigger emails, which reduces customers’ admin time and means the parent or guardian can be contacted at the click of a button. Within hours of a child being assessed, an automated email notification can be sent via the built-in Course Pro interface.

On receiving the email, parents can log into their online Course Pro account to pick and choose the most suitable date and time available.

This functionality frees up both the reception staff and swim managers, as well as enabling parents to be more involved in their child’s progress, in their own time, and without having to queue at reception or wait on the phone lines.

According to SLL and InspireAll, Course Pro has greatly cut administration time, freeing up staff for other areas.

SLL and InspireAll integrated Course Pro customer management software into their sign-up process
Parents can check on their child’s progress via the portal / photo: Fitronics
Claire Rollins
Gladstone
photo: Gladstone

One Leisure’s Huntingdon team wanted to pursue a digital transformation by moving from an on-premise infrastructure to a cloud-based solution. They were seeking to remove internal barriers and build a more efficient working practice using central IT.

They decided to take a phased approach to the Gladstone Cloud, which involved migrating a multi-database signature environment to a dedicated area in the cloud. This effectively mirrors the on-premise environment, as well as providing all the benefits of a managed infrastructure in the cloud.

This move means One Leisure can now adopt new technology faster, reduce reliance on internal IT services, and work on projects where innovation is at the forefront. Overall, services are more efficient and the organisation can provide an elevated digital experience for customers.

Gladstone and the One Leisure team are committed to their journey to the cloud and its ability to remove operational challenges. The adoption of a phased approach has also enabled One Leisure to start the journey at its own pace.

One Leisure has been able to start its journey to a cloud native environment
One Leisure can now adopt new tech faster / photo: Gladstone
https://www.leisureopportunities.co.uk/images/2022/455556_994680.jpg
The right software can transform both health club operations and the customer journey, as Steph Eaves discovers
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features

Software: Solution finders

Each health club has its own requirements and challenges, but the right software solution can make all the difference, as Steph Eaves discovers

Published in Health Club Management 2022 issue 11
Fitness businesses can be transformed by finding the right software solution for their needs / photo: gabin-vallet/unsplash
Fitness businesses can be transformed by finding the right software solution for their needs / photo: gabin-vallet/unsplash
Jason Watts
Xn Leisure
photo: XN Leisure

Xn Leisure recently began working with Walsall Council’s sports and leisure arm, Walsall Leisure. Prior to our partnership, its key challenges were to become more commercial in operation and grow sales.

The team at Walsall were looking for reliable and easy-to-use ways to increase member retention, satisfaction and revenue. After putting out a tender, they teamed up with us.

We supported the installation of turnstiles, self-serve kiosks and on-site membership joining tablets, as well as an integrated online joining system, a swim lesson ‘home portal’ and electronic registers for instructors. Through Xn’s Leisure Hub, Walsall has moved to a unified solution that improves customer service and cuts administration costs and time.

Our technology solutions streamline the booking and membership process – taking away the frustrating barriers and lengthy paperwork increases member satisfaction. Members can also manage their membership virtually, which can boost retention and revenue. The introduction of turnstiles, self-service kiosks, and online booking and joining systems, has cut employees’ administrative tasks, leaving them free to help customers in other areas.

Walsall has moved to a unified solution that improves service and cuts admin costs
Members are able to manage their membership virtually / photo: XN Leisure
Steffie Bryant
Gym Sales
photo: GYM SALES

We recently worked with UFC Gym Nottingham to implement a new lead management system. When I first met with UFC Gym, the sales team had challenges cohesively managing appointments. When one team member booked an appointment, a second team member confirmed the appointment and a third carried it out.

This created a disconnect, often with tasks slipping through and impacted the lead journey, which made it difficult to track lead status, conversion and team member KPI performance. The entire lead journey was outdated, with no real structure to the system.

Once Gym Sales was live, the first step UFC Gym took was to create and design automated items for the member journey, which included emails, text messages and scheduled follow-up calls for the team.

Using a booking link embedded in their email and text messages, potential members were able to select an appointment slot that worked for their schedule and automatically receive appointment confirmations via email and text. The calendar in Gym Sales was a great resource, and managers quickly saw all team members using it, providing a view into the sales activity.

UFC Gym’s marketing team created a series of images, videos, links, and web pages that could be used to support the current sales campaign or referral promotion, in a fully customisable setup.

Gym Sales provided UFC Gym with the tools to add structure to an already busy sales environment, allowing their team members to collaborate better.

The first step UFC Gym took was to create and design automated items for the new member journey
UFC Gym can connect to its members via texts, emails and calls / photo: UFC GYM / GYM SALES
UFC Gym’s outdated system was overhauled / photo: UFC GYM / photo: GYM SALES
Connah Lloyd
Fitronics
photo: Fitronics

SLL and InspireAll teams were overrun with enquiries from parents who wanted their children to change courses or move to a different level.

This was beginning to frustrate both customers and staff, so they contacted Fitronics to discuss the implementation of Course Pro, its customer management software, into the sign-up process.

One of the benefits of Course Pro is its ability to trigger emails, which reduces customers’ admin time and means the parent or guardian can be contacted at the click of a button. Within hours of a child being assessed, an automated email notification can be sent via the built-in Course Pro interface.

On receiving the email, parents can log into their online Course Pro account to pick and choose the most suitable date and time available.

This functionality frees up both the reception staff and swim managers, as well as enabling parents to be more involved in their child’s progress, in their own time, and without having to queue at reception or wait on the phone lines.

According to SLL and InspireAll, Course Pro has greatly cut administration time, freeing up staff for other areas.

SLL and InspireAll integrated Course Pro customer management software into their sign-up process
Parents can check on their child’s progress via the portal / photo: Fitronics
Claire Rollins
Gladstone
photo: Gladstone

One Leisure’s Huntingdon team wanted to pursue a digital transformation by moving from an on-premise infrastructure to a cloud-based solution. They were seeking to remove internal barriers and build a more efficient working practice using central IT.

They decided to take a phased approach to the Gladstone Cloud, which involved migrating a multi-database signature environment to a dedicated area in the cloud. This effectively mirrors the on-premise environment, as well as providing all the benefits of a managed infrastructure in the cloud.

This move means One Leisure can now adopt new technology faster, reduce reliance on internal IT services, and work on projects where innovation is at the forefront. Overall, services are more efficient and the organisation can provide an elevated digital experience for customers.

Gladstone and the One Leisure team are committed to their journey to the cloud and its ability to remove operational challenges. The adoption of a phased approach has also enabled One Leisure to start the journey at its own pace.

One Leisure has been able to start its journey to a cloud native environment
One Leisure can now adopt new tech faster / photo: Gladstone
https://www.leisureopportunities.co.uk/images/2022/455556_994680.jpg
The right software can transform both health club operations and the customer journey, as Steph Eaves discovers
Latest News
Planet Fitness has become the subject of a hate campaign by certain groups of consumers ...
Latest News
Recovery, social wellness and longevity were talking points at PerformX recently, tipped by many speakers ...
Latest News
Industry experts are gathering in Cologne for today's European Health & Fitness Forum (EHFF), followed ...
Latest News
Jason Worthy has been appointed group CEO of Myzone to lead the 'next stage of ...
Latest News
John Kersh has announced he is leaving boutique franchisor, Xponential Fitness, after eight years with ...
Latest News
Oxygen Consulting is about to launch its first UK Padel Report, which investigates this fast-growing ...
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Featured supplier news
Featured supplier news: Study Active acquires Premier Global name and select branding assets
Study Active has legally acquired the name “Premier Global” and select Premier Global branding assets from Assessment Technologies Institute LLC, part of Ascend Learning in the US.
Featured supplier news
Featured supplier news: Webinar: Building a new energy future for the leisure sector
As one of the most energy-intensive industries in the UK, leisure facilities face a critical challenge in balancing net zero goals, funding and increased costs.
Company profiles
Company profile: Perfect Gym Solutions S.A.
Perfect Gym is a global software provider specialising in fitness and recreation facility management solutions. ...
Company profiles
Company profile: Innerva
For over 30 years Innerva, part of Shapemaster Global have been manufacturing specialist dual-function power ...
Supplier Showcase
Supplier showcase - Jon Williams
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Greenwich Leisure Limited press release: ‘Better’ managers get a ‘taste’ for volunteering
The management team from ‘Better’ leisure centres in the Lewisham area is looking for local projects that need a helping hand.
Featured press releases
KeepMe press release: Gymnation appoints Keepme CEO Ian Mullane to board of directors
The fastest growing gym chain based out of the GCC has appointed Keepme’s CEO, Ian Mullane to its board of directors.
Directory
Snowroom
TechnoAlpin SpA: Snowroom
Lockers
Fitlockers: Lockers
salt therapy products
Saltability: salt therapy products
Spa software
SpaBooker: Spa software
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Cryotherapy
Art of Cryo: Cryotherapy
Property & Tenders
Loughton, IG10
Knight Frank
Property & Tenders
Grantham, Leicestershire
Belvoir Castle
Property & Tenders
Diary dates
11-14 Apr 2024
Exhibition Centre , Cologne, Germany
Diary dates
22-24 Apr 2024
Galgorm Resort, York,
Diary dates
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
Diary dates
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
Diary dates
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
Diary dates
08-08 Jun 2024
Worldwide, Various,
Diary dates
11-13 Jun 2024
Raffles City Convention Centre, Singapore, Singapore
Diary dates
12-13 Jun 2024
ExCeL London, London, United Kingdom
Diary dates
03-05 Sep 2024
IMPACT Exhibition Center, Bangkok, Thailand
Diary dates
19-19 Sep 2024
The Salil Hotel Riverside - Bangkok, Bangkok 10120, Thailand
Diary dates
01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
Diary dates
22-25 Oct 2024
Messe Stuttgart, Germany
Diary dates
24-24 Oct 2024
QEII Conference Centre, London, United Kingdom
Diary dates
04-07 Nov 2024
In person, St Andrews, United Kingdom
Diary dates
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