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Health Club Management

Health Club Management

features

Promotional feature: Ridgeway

With many leisure operators focusing their efforts on membership retention in these uncertain times, it’s no surprise that Ridgeway Leisure has been experiencing growth in its spare parts and maintenance business

Published in Health Club Management 2019 issue 4
A feature vanity or new seating can refresh a lacklustre changing area
A feature vanity or new seating can refresh a lacklustre changing area
If clubs get changing room maintenance right, it can keep members happy and improve retention

The sister company to Ridgeway Furniture; one of the leading locker manufacturers in the industry, has seen an increase in sales across the board including online at ridgewayleisure.com, indicating a focus on service and customer satisfaction within the market.

“Member retention is just as important as gaining new customers, and the experience in the locker rooms can often be forgotten in lieu of the activities in the gym” says Mark Cutler, managing director.

“In our experience, there are often 30 per cent of lockers in a changing room that need some sort of attention – whether it be something as simple as a missing hanger or more significant, such as a damaged door. Most of these issues can be easily and inexpensively resolved and return a fully functional compartment to service.

“Over time, if not addressed, these small niggles can really have a negative impact on the overall member experience, but if clubs get it right, it can keep members happy and improve retention.”

We have the missing parts
One of the difficulties many clubs experience in maintaining their locker rooms is knowing where to source a specific part. The range of ironmongery and fittings used in any one room can be vast, with some bespoke to an individual club. The team at Ridgeway Leisure has an in-depth technical knowledge of fixtures and fittings, with the most common items listed on their website for immediate ordering. “We pride ourselves on being able to offer solutions when others can’t. If a part is discontinued, we’ll strive to offer an alternative – working with our extensive supplier base. If necessary, and if quantities allow, we’ll get items made to suit a specific application,” says Cutler. “There isn’t much our team hasn’t seen over the years!”

Design refresh
The company has also had significant success supplying larger custom-made items including seating, storage and vanity units. With the ability to utilise the manufacturing expertise of Ridgeway Furniture, bespoke pieces designed to complement existing furniture and colour schemes can provide an increase in functionality, as well as impactful design – without the investment required for a full refurbishment.

“Our lockers are built to last; in some cases our customers are coming back to us looking for a design refresh and perhaps a luxurious feature vanity or more seating or towel storage. If their lockers are still in great condition they don’t want to replace everything in their changing rooms. We can really add value in these circumstances,” continues Cutler.

Even if Ridgeway didn’t install the original furniture, help is still at hand from the team. “Our industry knowledge is second to none, so designing a piece to complement and improve any changing room space comes naturally to us. And we have the joinery expertise to handle any installation seamlessly,” he says.

Mark Cutler
Mark Cutler
Ridgeway's industry knowledge is second to none
Ridgeway's industry knowledge is second to none
A one stop shop for 
fixtures and fittings
A one stop shop for fixtures and fittings
http://www.leisureopportunities.com/images/imagesX/676512_347691.jpg
Ridgeway Leisure - sister company to Ridgeway Furniture; one of the leading locker manufacturers in the industry - has been experiencing growth in its spare parts and maintenance business
Mark Cutler, Ridgeway Leisure,Ridgeway Furniture, maintenance, maintenance business, lockers, locker rooms, changing rooms, changing room lockers, locker maintenance, locker manufacturer, changing room furniture, spa, treatment room furniture, sports clubs, golf club
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features

Promotional feature: Ridgeway

With many leisure operators focusing their efforts on membership retention in these uncertain times, it’s no surprise that Ridgeway Leisure has been experiencing growth in its spare parts and maintenance business

Published in Health Club Management 2019 issue 4
A feature vanity or new seating can refresh a lacklustre changing area
A feature vanity or new seating can refresh a lacklustre changing area
If clubs get changing room maintenance right, it can keep members happy and improve retention

The sister company to Ridgeway Furniture; one of the leading locker manufacturers in the industry, has seen an increase in sales across the board including online at ridgewayleisure.com, indicating a focus on service and customer satisfaction within the market.

“Member retention is just as important as gaining new customers, and the experience in the locker rooms can often be forgotten in lieu of the activities in the gym” says Mark Cutler, managing director.

“In our experience, there are often 30 per cent of lockers in a changing room that need some sort of attention – whether it be something as simple as a missing hanger or more significant, such as a damaged door. Most of these issues can be easily and inexpensively resolved and return a fully functional compartment to service.

“Over time, if not addressed, these small niggles can really have a negative impact on the overall member experience, but if clubs get it right, it can keep members happy and improve retention.”

We have the missing parts
One of the difficulties many clubs experience in maintaining their locker rooms is knowing where to source a specific part. The range of ironmongery and fittings used in any one room can be vast, with some bespoke to an individual club. The team at Ridgeway Leisure has an in-depth technical knowledge of fixtures and fittings, with the most common items listed on their website for immediate ordering. “We pride ourselves on being able to offer solutions when others can’t. If a part is discontinued, we’ll strive to offer an alternative – working with our extensive supplier base. If necessary, and if quantities allow, we’ll get items made to suit a specific application,” says Cutler. “There isn’t much our team hasn’t seen over the years!”

Design refresh
The company has also had significant success supplying larger custom-made items including seating, storage and vanity units. With the ability to utilise the manufacturing expertise of Ridgeway Furniture, bespoke pieces designed to complement existing furniture and colour schemes can provide an increase in functionality, as well as impactful design – without the investment required for a full refurbishment.

“Our lockers are built to last; in some cases our customers are coming back to us looking for a design refresh and perhaps a luxurious feature vanity or more seating or towel storage. If their lockers are still in great condition they don’t want to replace everything in their changing rooms. We can really add value in these circumstances,” continues Cutler.

Even if Ridgeway didn’t install the original furniture, help is still at hand from the team. “Our industry knowledge is second to none, so designing a piece to complement and improve any changing room space comes naturally to us. And we have the joinery expertise to handle any installation seamlessly,” he says.

Mark Cutler
Mark Cutler
Ridgeway's industry knowledge is second to none
Ridgeway's industry knowledge is second to none
A one stop shop for 
fixtures and fittings
A one stop shop for fixtures and fittings
http://www.leisureopportunities.com/images/imagesX/676512_347691.jpg
Ridgeway Leisure - sister company to Ridgeway Furniture; one of the leading locker manufacturers in the industry - has been experiencing growth in its spare parts and maintenance business
Mark Cutler, Ridgeway Leisure,Ridgeway Furniture, maintenance, maintenance business, lockers, locker rooms, changing rooms, changing room lockers, locker maintenance, locker manufacturer, changing room furniture, spa, treatment room furniture, sports clubs, golf club
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Fitness franchise Fit Body Boot Camp has revealed that it has more than 200 new ...
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DW Fitness First has launched its new Kit & Collect service, aimed at increasing secondary ...
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Teenagers' 'incessant' use of social media is radically reducing the time they spend sleeping and ...
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Wattbike has secured a deal to supply more than 30 Bupa Health Clinic sites across ...
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Featured supplier: Eleiko makes deadlifting more accessible with the Öppen Deadlift Bar
Eleiko, a Swedish weightlifting equipment specialist, is reinforcing its position in the strength and fitness market with the launch of the Öppen Deadlift Bar,
Featured supplier news
Featured supplier: Incorpore: Creating a fitter, happier and more productive workforce
Inactivity is described by The Department of Health as the ‘silent killer’ of our generation.
Opinion
promotion
As an industry, we still underestimate the power of a truly varied fitness regime - and the growing appetite for it, especially among emerging customer segments.
Opinion: Collaboration vs aggregation - what’s the difference?
Video Gallery
DFC: We do more...
DFC
DFC are a leading direct debit collection company, providing cash flow solutions to happy clients from all over the UK. Read more
More videos:
Company profiles
Company profile: Proinsight Research Ltd
We take time at the outset to understand your unique customer journey. Then we work ...
Company profiles
Company profile: Pavigym
PAVIGYM is the premier innovator of flooring and interactive solutions for the global fitness industry....
Catalogue Gallery
Click on a catalogue to view it online
Directory
Skincare
Comfort Zone - Davines S.p.A: Skincare
Audio visual
Hutchison Technologies: Audio visual
Fitness equipment
Dyaco International: Fitness equipment
Flooring
Total Vibration Solutions Ltd: Flooring
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Management software
GymSales: Management software
Professional services
Deloitte UK: Professional services
Lockers/interior design
Fitlockers: Lockers/interior design
Member access schemes
Move GB: Member access schemes
Governing body
EMD UK: Governing body
Property & Tenders
Diary dates
05-06 Sep 2019
TagusPark, Oeiras, Portugal
Diary dates
21-22 Sep 2019
Locations worldwide,
Diary dates
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