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British Military Fitness
British Military Fitness
British Military Fitness
Health Club Management

Health Club Management

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Health Club Management

Health Club Management

features

Sponsored briefing: Reopen with confidence

As the health and fitness industry gears up for reopening, Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures

Published in Health Club Management 2020 issue 5
What should staff do
if they come across
people coughing
or not obeying the
rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do first aiders know the COVID-19 changes to CPR rules?

Less than a month from the rumoured reopening date and health clubs and leisure centres are planning ahead and strategising ways to recoup some of the losses they’ve suffered as a result of the pandemic.

We’re offering them our free COVID-19 Health and Safety Remobilisation Plan and Checklist which provides a framework to help businesses to reopen with confidence, based around the ‘Four S’s’: spacing, sanitising, signage and smiling.

We’d recommend operators consider appointing a dedicated COVID-19 officer to oversee the writing of plans and risk assessments and ensure staff are appropriately trained and carrying out any changes to their roles effectively.

1 Spacing
• It’s important to consider how you’ll get people in, around and out of your buildings while ensuring social distancing is maintained. If we do nothing else, we need to keep people apart. It’s the key control measure. Every building is different, and each one will have a bespoke approach; that might mean a barrier at the main door, a new exit route, one-way systems around a facility or dots on the floor.

• Walk the building as if you were a customer. Start at reception and walk the route to each activity area. Look at where there may be bottlenecks and consider how you can stop that happening. Ensure you do this with someone that doesn’t know the building as well – they’ll see things from a different perspective.

• The number of people in the building at any one time needs to be carefully managed, so ensure customers book online and limit the length of their session so there’s adequate time between sessions. If you have a sports hall you can use for classes which involve more movement, such as circuits, make arrangements to expand into this space. Consider holding classes outside to enable more people to take part.

2 Sanitising
• Provide hand sanitiser or hand washing stations before significant touch points, for example activity areas and stairwells. If your members’ hands are clean they won’t be transferring any virus on to the equipment. Have someone at the door giving out hand sanitiser, explaining the new rules and reassuring members.

• Cleaning programmes should be reviewed to ensure touch point areas, such as lockers, door handles, handrails, benches, staffroom microwaves and kettles, are cleaned regularly and thoroughly. Don’t worry so much about less frequented areas, there isn’t a bottomless pit to pay for cleaning, so if your regime was to disinfect the bottom of the bins every week, just clean the top more often instead.

• To boost customer confidence, consider bringing in additional staff from areas that won’t be open straight away to help with touch point cleaning. Look at which staff would be good at cleaning – for instance the creche team, who have to be vigilant in their normal work with young children.

• Door handles are a hot spot for touching, so think about installing gadgets such as door pulls to enable doors to be opened with feet, to reduce this threat.

3 Signage
• Use clear, simple signage. There’s nothing wrong with a sign on the toilet door that says ‘now wash your hands’. But don’t overcomplicate it with dozens of signs, or no one will read them.

• First impressions are key. The minute it goes wrong, social media comments will be circulating. From the car park to the activity, does your facility appear to be taking the virus seriously? Members will be more understanding if the odd individual is not obeying the rules if your facility as a whole is seen to be well prepared.

• Train your staff to look after themselves and your customers. Training can be done while they’re furloughed. Make sure they know what they need to do if they, or anyone they live with, have symptoms.

• What should they do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do instructors need to put out kit before a class starts and do first aiders know the changes which have been made to the CPR rules as a result of COVID-19? What about staff taking on cleaning tasks? What do they need to do differently now?

4 Smile
• This will be your customers’ first time back into the centre that they may have missed – let’s welcome them. They’re probably apprehensive and possibly worried they may catch COVID-19 in your facility. If it’s obvious you feel safe to be there, they probably will too.

• Let’s also keep customers safe by staff being vigilant and supervising customers, with a smile, to ensure the new standards and rules are being adhered to.

Now’s the time to start doing walkabouts, writing risk assessments and action plans, to allow sufficient time for staff training and for any purchases, such as signs, stickers, door pulls and sanitiser station equipment.

Right Directions – here to support you

Right Directions is offering on-site risk assessments, in addition to an online support system, pre- and post-opening inspection audits and procedure and insurance reviews, to ensure every aspect of the facility is in line with health and safety legislation and best practice guidance, with all its statutory inspections up to date – including those for lifts and fire extinguishers.

A series of 11 informative Fit For Business clinics, attended by more than 500 facility managers, is also available on Right Directions’ YouTube channel.

To find out more, get a copy of Right Directions’ re-mobilisation checklist or discuss reopening, email [email protected] or call +44 (0)1582 840 098

Caroline Constantine is managing director of Right Directions

If you would like to get each issue of HCM magazine sent direct to you for FREE, plus the weekly HCM ezine, sign up now!
Have someone at the door dispensing hand sanitiser
Have someone at the door dispensing hand sanitiser
http://www.leisureopportunities.com/images/2020/426054_586045.jpg
Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures
Right Directions, caroline Constantine,gym reopening, fitness, safety, covid-19
People
We did some research comparing monthly turnstile swipes with online classes during lockdown, and found the correlation was 96 % – people were maintaining their usual routines
People
HCM people

Dave Courteen

MD and co-founder of Mosaic Spa and Health Clubs
I set myself the goal that if I found someone famous to write the foreword and a publisher, then I would write the book
People
We offer career progression and decent pay and retain 85–90% of staff each year
Features
The way I see it
As Technogym launches its new virtual and on-demand services, Francesco Arlotti, head of digital solutions, shares his thoughts with HCM
Features
Reopening
David Lloyd Leisure has launched a raft of outdoor classes, including an enhanced role for its Battlebox concept, as Liz Terry reports
Features
Staff welfare
As staff and members prepare to return to the gym, Dr Dane Vishnubala gives advice to operators on gearing up to offer them mental health support
Features
Statistics
ukactive, 4global and partners have modelled the likely recovery from the lockdown. Ed Hubbard outlines the numbers
Features
Training
Balance training is set to become a major fitness trend, with exercisers increasingly appreciating the benefits of having a strong core and good balance, particularly as they age. Lauren Health-Jones rounds up the latest product releases
Features
Statistics
More than 65,000 people responded to a survey designed to gauge what members want and expect from the sector after lockdown, as Leisure-net’s Dave Monkhouse reports
Features
Supplier showcase
Bannatyne has driven member engagement with Les Mills during the lockdown
Features
Latest News
Industry body ukactive has launched an Independent Operators' Steering Group, catering for members who run ...
Latest News
The UK's fitness industry can finally get back to business on Saturday 25 July, following ...
Latest News
HCM understands a decision on reopening dates for gyms and also for spas will be ...
Latest News
Interest in gym reopening in England is reaching fever pitch, with an announcement expected any ...
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Exercising increases levels of a protein hormone secreted by the bones which has a powerful ...
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A free-to-access training platform has launched to help the sport and fitness workforce confidently return ...
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Glasgow Life, which runs leisure and culture facilities on behalf of Glasgow City Council, has ...
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Fitness equipment firm Nautilus Inc is looking for a buyer for its commercial equipment brand ...
Featured supplier news
Featured supplier: Let's get restarted: Physical Company offers advice on keeping gym members safe
As countries around the world gear up to relax their lockdown rules, there remains a question mark over gyms and studios, which in many markets will be one of the last sectors to be given the green light.
Featured supplier news
Featured supplier: Incorpore and MoveGB ink groundbreaking partnership to transform corporate wellness offering
Incorpore and MoveGB have entered into a landmark partnership, combining the UK’s largest provider of corporate gym memberships with the nation’s biggest network of classes.
Video Gallery
Temple Gym - Nautilus Equipment
Core Health & Fitness
Temple Gym - Nautilus Equipment Read more
More videos:
Company profiles
Company profile: Hedgehog Concept Ltd
Ground breaking leisure and fitness club management software. Software that has incisive focus on the ...
Company profiles
Company profile: Crown Sports Lockers
Crown Sports Lockers has designed, crafted and fitted bespoke timber furniture for spas, hotels and ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Design consultants
Zynk Design Consultants: Design consultants
Wearable technology solutions
MyZone: Wearable technology solutions
Exercise equipment
Matrix Fitness: Exercise equipment
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Fitness software
Go Do.Fitness: Fitness software
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Direct debit solutions
Harlands Group: Direct debit solutions
Skincare
Sothys: Skincare
Trade associations
International SPA Association - iSPA: Trade associations
Property & Tenders
Greywell, Hampshire
Barnsgrove Health and Wellness Club
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
22-23 Sep 2020
Heythrop Park, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
27-30 Oct 2020
Messe Stuttgart, Germany
Diary dates
03-06 Nov 2020
Online,
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates

features

Sponsored briefing: Reopen with confidence

As the health and fitness industry gears up for reopening, Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures

Published in Health Club Management 2020 issue 5
What should staff do
if they come across
people coughing
or not obeying the
rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? / Asier Romero/SHUTTERSTOCK
What should staff do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do first aiders know the COVID-19 changes to CPR rules?

Less than a month from the rumoured reopening date and health clubs and leisure centres are planning ahead and strategising ways to recoup some of the losses they’ve suffered as a result of the pandemic.

We’re offering them our free COVID-19 Health and Safety Remobilisation Plan and Checklist which provides a framework to help businesses to reopen with confidence, based around the ‘Four S’s’: spacing, sanitising, signage and smiling.

We’d recommend operators consider appointing a dedicated COVID-19 officer to oversee the writing of plans and risk assessments and ensure staff are appropriately trained and carrying out any changes to their roles effectively.

1 Spacing
• It’s important to consider how you’ll get people in, around and out of your buildings while ensuring social distancing is maintained. If we do nothing else, we need to keep people apart. It’s the key control measure. Every building is different, and each one will have a bespoke approach; that might mean a barrier at the main door, a new exit route, one-way systems around a facility or dots on the floor.

• Walk the building as if you were a customer. Start at reception and walk the route to each activity area. Look at where there may be bottlenecks and consider how you can stop that happening. Ensure you do this with someone that doesn’t know the building as well – they’ll see things from a different perspective.

• The number of people in the building at any one time needs to be carefully managed, so ensure customers book online and limit the length of their session so there’s adequate time between sessions. If you have a sports hall you can use for classes which involve more movement, such as circuits, make arrangements to expand into this space. Consider holding classes outside to enable more people to take part.

2 Sanitising
• Provide hand sanitiser or hand washing stations before significant touch points, for example activity areas and stairwells. If your members’ hands are clean they won’t be transferring any virus on to the equipment. Have someone at the door giving out hand sanitiser, explaining the new rules and reassuring members.

• Cleaning programmes should be reviewed to ensure touch point areas, such as lockers, door handles, handrails, benches, staffroom microwaves and kettles, are cleaned regularly and thoroughly. Don’t worry so much about less frequented areas, there isn’t a bottomless pit to pay for cleaning, so if your regime was to disinfect the bottom of the bins every week, just clean the top more often instead.

• To boost customer confidence, consider bringing in additional staff from areas that won’t be open straight away to help with touch point cleaning. Look at which staff would be good at cleaning – for instance the creche team, who have to be vigilant in their normal work with young children.

• Door handles are a hot spot for touching, so think about installing gadgets such as door pulls to enable doors to be opened with feet, to reduce this threat.

3 Signage
• Use clear, simple signage. There’s nothing wrong with a sign on the toilet door that says ‘now wash your hands’. But don’t overcomplicate it with dozens of signs, or no one will read them.

• First impressions are key. The minute it goes wrong, social media comments will be circulating. From the car park to the activity, does your facility appear to be taking the virus seriously? Members will be more understanding if the odd individual is not obeying the rules if your facility as a whole is seen to be well prepared.

• Train your staff to look after themselves and your customers. Training can be done while they’re furloughed. Make sure they know what they need to do if they, or anyone they live with, have symptoms.

• What should they do if they come across people coughing or not obeying the rules? What if their job has changed? For example, do instructors need to put out kit before a class starts and do first aiders know the changes which have been made to the CPR rules as a result of COVID-19? What about staff taking on cleaning tasks? What do they need to do differently now?

4 Smile
• This will be your customers’ first time back into the centre that they may have missed – let’s welcome them. They’re probably apprehensive and possibly worried they may catch COVID-19 in your facility. If it’s obvious you feel safe to be there, they probably will too.

• Let’s also keep customers safe by staff being vigilant and supervising customers, with a smile, to ensure the new standards and rules are being adhered to.

Now’s the time to start doing walkabouts, writing risk assessments and action plans, to allow sufficient time for staff training and for any purchases, such as signs, stickers, door pulls and sanitiser station equipment.

Right Directions – here to support you

Right Directions is offering on-site risk assessments, in addition to an online support system, pre- and post-opening inspection audits and procedure and insurance reviews, to ensure every aspect of the facility is in line with health and safety legislation and best practice guidance, with all its statutory inspections up to date – including those for lifts and fire extinguishers.

A series of 11 informative Fit For Business clinics, attended by more than 500 facility managers, is also available on Right Directions’ YouTube channel.

To find out more, get a copy of Right Directions’ re-mobilisation checklist or discuss reopening, email [email protected] or call +44 (0)1582 840 098

Caroline Constantine is managing director of Right Directions

If you would like to get each issue of HCM magazine sent direct to you for FREE, plus the weekly HCM ezine, sign up now!
Have someone at the door dispensing hand sanitiser
Have someone at the door dispensing hand sanitiser
http://www.leisureopportunities.com/images/2020/426054_586045.jpg
Caroline Constantine, MD of Right Directions, shares critical guidance about safe operating procedures
Right Directions, caroline Constantine,gym reopening, fitness, safety, covid-19
Latest News
Industry body ukactive has launched an Independent Operators' Steering Group, catering for members who run ...
Latest News
The UK's fitness industry can finally get back to business on Saturday 25 July, following ...
Latest News
HCM understands a decision on reopening dates for gyms and also for spas will be ...
Latest News
Interest in gym reopening in England is reaching fever pitch, with an announcement expected any ...
Latest News
Exercising increases levels of a protein hormone secreted by the bones which has a powerful ...
Latest News
A free-to-access training platform has launched to help the sport and fitness workforce confidently return ...
Latest News
Glasgow Life, which runs leisure and culture facilities on behalf of Glasgow City Council, has ...
Latest News
Fitness equipment firm Nautilus Inc is looking for a buyer for its commercial equipment brand ...
Latest News
Technogym has announced the launch of live streaming and on-demand classes. The new content will ...
Latest News
A number of gym operators are concerned that local lockdowns could come into effect in ...
Featured supplier news
Featured supplier: Let's get restarted: Physical Company offers advice on keeping gym members safe
As countries around the world gear up to relax their lockdown rules, there remains a question mark over gyms and studios, which in many markets will be one of the last sectors to be given the green light.
Featured supplier news
Featured supplier: Incorpore and MoveGB ink groundbreaking partnership to transform corporate wellness offering
Incorpore and MoveGB have entered into a landmark partnership, combining the UK’s largest provider of corporate gym memberships with the nation’s biggest network of classes.
Video Gallery
Temple Gym - Nautilus Equipment
Core Health & Fitness
Temple Gym - Nautilus Equipment Read more
More videos:
Company profiles
Company profile: Hedgehog Concept Ltd
Ground breaking leisure and fitness club management software. Software that has incisive focus on the ...
Company profiles
Company profile: Crown Sports Lockers
Crown Sports Lockers has designed, crafted and fitted bespoke timber furniture for spas, hotels and ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Design consultants
Zynk Design Consultants: Design consultants
Wearable technology solutions
MyZone: Wearable technology solutions
Exercise equipment
Matrix Fitness: Exercise equipment
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Fitness software
Go Do.Fitness: Fitness software
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Direct debit solutions
Harlands Group: Direct debit solutions
Skincare
Sothys: Skincare
Trade associations
International SPA Association - iSPA: Trade associations
Property & Tenders
Greywell, Hampshire
Barnsgrove Health and Wellness Club
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
22-23 Sep 2020
Heythrop Park, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
27-30 Oct 2020
Messe Stuttgart, Germany
Diary dates
03-06 Nov 2020
Online,
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
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