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Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Insight: Rene Moos

The CEO of Basic-Fit shared insights into the workings of the company at the Virtuagym FitNation conference in Amsterdam. Megan Whitby was there for HCM

By Megan Whitby, Leisure Media | Published in Health Club Management 2020 issue 3
Rene Moos
Rene Moos
If raised voices or certain verbal intonations that signal aggression are detected in the clubs, the smart camera system alerts Basic-Fit’s remote control-operators, allowing them to intervene if necessary

Founded in the Netherlands, budget operator Basic-Fit has more than 750 locations across the Netherlands, Belgium, France, Luxembourg and Spain.

The brand has cited ambitions to increase its European club network to reach the 1,250 club mark in 2022.

CEO Rene Moos was a professional tennis player in the 1980s, but didn’t reach the top, so became a tennis coach.

He opened his own tennis school which grew into a complex with 24 courts and fitness facilities, before launching the first Total Health Club in Hoofddorp in the Netherlands, however, Moos told delegates at the FitNation conference the club wasn’t much more successful than his tennis career had been.

Eventually, he found success, along with his business partner, Eric Wilborts, in the budget fitness market. “I failed as a tennis player, but succeeded as a businessman,” he told delegates.

About Basic-Fit
Having witnessed the success of Planet Fitness in using a low-cost approach, he was inspired to follow the same route in building his own business.

“Our brand operates with a low-cost model because, although investment is low, the return is high,” Moos said.

The brand recently launched in France and despite concerns it would be a challenging market to enter, Moos described the move as “fairly easy”.

“You have to focus your efforts and resources to succeed,” he said. “Better a market leader in a few countries than number three or four in many countries.

“Time to market is important and you can always improve with feedback,” said Moos. “Better done than perfect!”

In depth insights
Moos gave an in-depth presentation into Basic-Fit’s operating structure. He explained how the brand’s gyms are remotely managed by centralised teams using smart cameras and intercom systems, because the brand has so few staff at clubs and wants to support them.

This method was initially tested and fine-tuned in three locations and then rolled out across the estate.

Basic-Fit has developed its own remote surveillance tool and control-room to observe in-club activity using live-feeds that are monitored by sound and vision by an external, off-site team.

This allows the club to control access to clubs as well as keeping tabs on security and tracking members’ welfare.

To illustrate how this works in practice, Moos explained that – using specialist software – Basic-Fit’s surveillance system also monitors levels of aggression in clubs.

If raised voices or certain verbal intonations that signal aggression are detected, the system alerts Basic-Fit’s remote control-operators, allowing them to intervene if necessary, by sending someone to site.

Data driven
“We have one staff member per gym and about 20 to 25 smart cameras,” Moos explained. “These cameras are monitored 24/7 in our own control room and everything is data-driven, from opening the doors to operating the assistance intercom.

“But of course, this kind of system is not something you can set up easily and it also involves trial and error,” he said. “These smart cameras detect, among other things, whether someone has been lying still for more than three minutes, so we can tell if someone has become ill. However, you can guess what happened when Basic-Fit introduced yoga classes… the control room went crazy!”

Future tech
During his keynote, Moos made predictions about the future relationship between the fitness industry and technology, saying: “The fitness world will see VR really take off in a couple of years, and I believe that we’ll soon see Apple and Google enter this industry.

“If this happens, gym operators simply won’t have the budgets to be able to compete against such major brands”.

Megan Whitby, reporting from the Virtuagym FitNation conference in the Netherlands, for HCM

Read our interview with Tom Moos, son of Rene, in the February issue of HCM magazine

Top tips from Rene Moos

Better done than perfect
Release your product and improve it based on feedback

Focus your energies
It’s better to be the number one in one market than number three or four in many

Make mistakes
Don’t just think, but do. Try new things

Create a strong, loyal team
They will underpin your business success

Cluster
If you want to set up additional gyms, do so in places you’re already known

Keep innovating
Your competitor is no longer just another gym. Big tech is coming

Rene Moos, photographed at the first Virtuagym FitNation conference in Amsterdam
Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Basic-Fit has thrived in the low cost gym space
Basic-Fit has thrived in the low cost gym space
http://www.leisureopportunities.com/images/2020/33072_660995.jpg
The CEO of Basic-Fit shared insights into the workings of his business at the Virtuagym FitNation Conference...
Rene Moos, Basic-Fit,gym operations, Basic-Fit, low cost fitness
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features

Insight: Rene Moos

The CEO of Basic-Fit shared insights into the workings of the company at the Virtuagym FitNation conference in Amsterdam. Megan Whitby was there for HCM

By Megan Whitby, Leisure Media | Published in Health Club Management 2020 issue 3
Rene Moos
Rene Moos
If raised voices or certain verbal intonations that signal aggression are detected in the clubs, the smart camera system alerts Basic-Fit’s remote control-operators, allowing them to intervene if necessary

Founded in the Netherlands, budget operator Basic-Fit has more than 750 locations across the Netherlands, Belgium, France, Luxembourg and Spain.

The brand has cited ambitions to increase its European club network to reach the 1,250 club mark in 2022.

CEO Rene Moos was a professional tennis player in the 1980s, but didn’t reach the top, so became a tennis coach.

He opened his own tennis school which grew into a complex with 24 courts and fitness facilities, before launching the first Total Health Club in Hoofddorp in the Netherlands, however, Moos told delegates at the FitNation conference the club wasn’t much more successful than his tennis career had been.

Eventually, he found success, along with his business partner, Eric Wilborts, in the budget fitness market. “I failed as a tennis player, but succeeded as a businessman,” he told delegates.

About Basic-Fit
Having witnessed the success of Planet Fitness in using a low-cost approach, he was inspired to follow the same route in building his own business.

“Our brand operates with a low-cost model because, although investment is low, the return is high,” Moos said.

The brand recently launched in France and despite concerns it would be a challenging market to enter, Moos described the move as “fairly easy”.

“You have to focus your efforts and resources to succeed,” he said. “Better a market leader in a few countries than number three or four in many countries.

“Time to market is important and you can always improve with feedback,” said Moos. “Better done than perfect!”

In depth insights
Moos gave an in-depth presentation into Basic-Fit’s operating structure. He explained how the brand’s gyms are remotely managed by centralised teams using smart cameras and intercom systems, because the brand has so few staff at clubs and wants to support them.

This method was initially tested and fine-tuned in three locations and then rolled out across the estate.

Basic-Fit has developed its own remote surveillance tool and control-room to observe in-club activity using live-feeds that are monitored by sound and vision by an external, off-site team.

This allows the club to control access to clubs as well as keeping tabs on security and tracking members’ welfare.

To illustrate how this works in practice, Moos explained that – using specialist software – Basic-Fit’s surveillance system also monitors levels of aggression in clubs.

If raised voices or certain verbal intonations that signal aggression are detected, the system alerts Basic-Fit’s remote control-operators, allowing them to intervene if necessary, by sending someone to site.

Data driven
“We have one staff member per gym and about 20 to 25 smart cameras,” Moos explained. “These cameras are monitored 24/7 in our own control room and everything is data-driven, from opening the doors to operating the assistance intercom.

“But of course, this kind of system is not something you can set up easily and it also involves trial and error,” he said. “These smart cameras detect, among other things, whether someone has been lying still for more than three minutes, so we can tell if someone has become ill. However, you can guess what happened when Basic-Fit introduced yoga classes… the control room went crazy!”

Future tech
During his keynote, Moos made predictions about the future relationship between the fitness industry and technology, saying: “The fitness world will see VR really take off in a couple of years, and I believe that we’ll soon see Apple and Google enter this industry.

“If this happens, gym operators simply won’t have the budgets to be able to compete against such major brands”.

Megan Whitby, reporting from the Virtuagym FitNation conference in the Netherlands, for HCM

Read our interview with Tom Moos, son of Rene, in the February issue of HCM magazine

Top tips from Rene Moos

Better done than perfect
Release your product and improve it based on feedback

Focus your energies
It’s better to be the number one in one market than number three or four in many

Make mistakes
Don’t just think, but do. Try new things

Create a strong, loyal team
They will underpin your business success

Cluster
If you want to set up additional gyms, do so in places you’re already known

Keep innovating
Your competitor is no longer just another gym. Big tech is coming

Rene Moos, photographed at the first Virtuagym FitNation conference in Amsterdam
Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Basic-Fit has thrived in the low cost gym space
Basic-Fit has thrived in the low cost gym space
http://www.leisureopportunities.com/images/2020/33072_660995.jpg
The CEO of Basic-Fit shared insights into the workings of his business at the Virtuagym FitNation Conference...
Rene Moos, Basic-Fit,gym operations, Basic-Fit, low cost fitness
Latest News
Hundreds of thousands of small companies in the UK – including those operating in fitness ...
Latest News
Boutique gym attendance and class bookings in some world regions have bounced back to around ...
Latest News
The government has further extended protection from rent enforcement activity until the end of the ...
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Town Sports International – which operates a raft of brands, including the New York Sports ...
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Wearable tech firm Formsense has secured a technology partnership with an inter-interdisciplinary team of researchers ...
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promotion
The pandemic has thrown a new focus on health, with sales of body composition analysis equipment at an all-time high, as InBody’s Francesca Cooper explains.
Opinion: Gyms add body composition analysis and health screening to their offering following pandemic
Featured supplier news
Featured supplier: GymPraaktis develops AI Exercise Engine software to revolutionise at-home fitness
Health and wellness software company, GymPraaktis, is launching its new Exercise Engine software for gyms and members looking to improve their fitness routines from home.
Featured supplier news
Featured supplier: Xn Leisure advises on virtual memberships and how operators can move memberships online
According to software solutions provider, Xn Leisure, the uncertainty surrounding COVID-19 has made it more important than ever to pull out all the stops to keep members active and engaged and your profits healthy.
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Temple Gym - Nautilus Equipment
Core Health & Fitness
Temple Gym - Nautilus Equipment Read more
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Company profile: TRIB3 International Ltd
First established in Sheffield in January 2016 TRIB3 is a bootcamp boutique studio designed to ...
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Company profile: Crown Sports Lockers
Crown Sports Lockers has designed, crafted and fitted bespoke timber furniture for spas, hotels and ...
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Supplier showcase - Digital gym floor
Catalogue Gallery
Click on a catalogue to view it online
Directory
Management software
fibodo Limited: Management software
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
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Sothys: Skincare
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Technogym: Exercise equipment
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Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
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Messe Stuttgart, Germany
Diary dates
22-23 Sep 2020
Heythrop Park, United Kingdom
Diary dates
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Online, Singapore, Singapore
Diary dates
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Pinggu, Beijing, China
Diary dates
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Online,
Diary dates
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Diary dates
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Diary dates
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Diary dates
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