GET HCM
magazine
Sign up for the FREE digital edition of HCM magazine and also get the HCM ezine and breaking news email alerts.
Not right now, thanksclose this window
Kisaco Research
Kisaco Research
Kisaco Research
Health Club Management

Health Club Management

Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Follow Health Club Management on Instagram
UNITING THE WORLD OF FITNESS
Get the latest news, jobs and features in your inbox
Health Club Management

Health Club Management

features

Promotional feature: Gladstone

Gladstone’s new signature application, Gladstone360, is billed as a game-changer for leisure management software. Managing director Tom Withers explains why

Published in Health Club Management 2016 issue 7
Gladstone MD Tom Withers
Gladstone MD Tom Withers

What is Gladstone360 and why did you develop it?
Gladstone360 is our new signature software application, which is not only mobile-responsive but also fully customisable. The technology we’ve used is genuinely game-changing: it’s an off-the-shelf application that allows operators to design their perfect leisure management solution and then deliver it on any device.

Software needs to evolve to meet the changing needs of both leisure operators and consumers. Modern operators want a software package that is tailored to the specific needs of their business and their customers – Gladstone360 is our response to that demand.

The solution is browser-based and touch-friendly, and works on tablets as well as PCs and Macs, meaning that for the first time your staff can be released from behind the front desk to engage more directly with customers.

The new interface is extremely user-friendly, greatly reducing training overheads for frontline staff, while screen design is tailored to meet specific business needs, putting critical information at the forefront and giving staff easy access to all the tools they need to interact with customers quickly and effectively.

Gladstone360 also continues our focus on customer self-service, integrating online portals, mobile apps and self-service kiosks to offer operators a comprehensive, multi-channel sales solution.

Will your existing customers, who currently use your Plus2 leisure management software, be able to upgrade to the new system?
Yes. Our Plus2 customers will be able to get Gladstone360 software for no extra charge as part of our ‘Software for Life’ promise. Crucially, they can add Gladstone360 to their current installation without needing to switch out Plus2.

The new software has been designed to work alongside the existing software, allowing customers to migrate users at their own pace.

What kind of functionality does the software include?
Gladstone360 is a suite of seamlessly linked modules, each of which focuses on a different business or consumer-facing function. It is focused on the needs of the receptionist, and combines a number of new modules with some of the great functionality already available to Gladstone customers. As the product grows, the existing software will be either fully incorporated into Gladstone360 or redeveloped as a new module.

At present, the solution incorporates eight core modules, covering everything from check in and point of sale processes to business intelligence, plus a number of optional advanced and consumer modules that operators can add on according to their needs [see box on p77].

How is the software customised on-screen?
Operators can personalise their screens with their own logos and colours via a simple landing page, before then customising screen layouts for each of the different modules.
Gladstone360 screens are built from a library of ‘widgets’ – basically blocks of functionality contained within an area of the screen, which can be moved around the screen and adjusted in size and shape.

Using these widgets, operators can create their own user experience by building screens that directly reflect their business model.

For example, a CheckIn screen might be built using any or all of the following widgets: Attendance, Correspondence, Sales, Event Log, Picture, Bookings, Make Bookings, Recent Usage and Basket.

Can you tell us about any of the new modules you’ve developed?
One new module we’re very excited about is an outcome management product called Health. A number of our customers are engaged by local authorities to deliver health intervention schemes, and therefore need to be able to measure and demonstrate the impact of these programmes on community health in order to secure funding.

This software enables them to do that, as well as helping programme managers to identify areas for improvement and allowing participants to review their own progress. This new adjacent market is a big growth area for operators, and Health has been developed in response to that.

Gladstone360 has already been trialled by some of your customers. How have they found it?
Eight of our customers have worked with us to trial the product through its development with very positive results. Their feedback has highlighted two key benefits of the product: firstly, the software’s ease of use, and secondly, the way it provides a clear call to action for staff to engage with customers.

What will Gladstone be focusing on in the next 12 months?
We’re committed to delivering more great functionality to all areas of our software, with the ultimate aim of making it easier for leisure operators to run their businesses. We’re continuing to develop products that provide true self-service for those operators who wish to make software a key part of their engagement strategy, and we’re also focused on developing staff software that is both flexible and easy to use.

Gladstone360 Modules

Core:
• CheckIn: one-stop shop for customer interaction, quick bookings and immediate transactions
• POS: configurable point-of-sale via desktop or tablet
• Contacts: management of customer and membership data
• Access: controlling and monitoring customer flow
• Reports: business intelligence incorporating default reports and self-built queries
• Payments: single centralised engine for all e-commerce and face-to-face payments
• BPM: automation of daily admin tasks from a library of processes
• Security: controlling and managing security of Gladstone360 users

Advanced:
• Courses: course management, with mobile competency tracker for teachers
• Integrate: API library for creating custom solutions that can interact with Gladstone360
• Health: Outcome management software to measure and improve interventions through service planning and performance capture

Consumer:
• Mobile: customisable Android and iOS app for news and mobile bookings
• Join: responsive online joining
• Book: responsive online bookings
• Courses: online course renewals
• Account: empowering customers to manage preferred communication channels
• Kiosk: customer self-service in reception

Gladstone360
Gladstone360

TEL: +44 (0) 1491 201010
EMAIL: [email protected]
WEB: www.gladstonesoftware.co.uk

Gladstone
Gladstone
Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
The solution works on tablets as well as PCs and Macs, meaning that for the first time staff can be released from behind the front desk to engage directly with customers / shutterstock
The solution works on tablets as well as PCs and Macs, meaning that for the first time staff can be released from behind the front desk to engage directly with customers / shutterstock
https://www.leisureopportunities.co.uk/images/909979_384205.jpg
Gladstone’s new signature application, Gladstone360, is billed as a game-changer for leisure management software
A Gladstone Promotion,Gladstone, Gladstone360, leisure management software,
People
We only need 3,000 members to break even. It takes the pressure off when you hit that in pre-sale
People
Member confidence is the single most important factor, and I say – without doing so lightly – that our cleanliness standards, protocols and marketing are the best I’ve seen in the industry
People
People in Club V trust me and I want to do the best for them and help them progress
Features
Write to reply
Research has indicated up to 10 per cent of people who contract a viral infection will experience post-viral fatigue. This figure may also apply to COVID-19 survivors
Features
feature
As the fitness industry grapples with the challenge of optimising digital, Volution’s Adam Norton shares his vision for a customised data-centric approach that will lead operators into a new era of success
Features
Research
A new study suggests that exercise leads to elevated galanin levels – which in turn helps the brain’s stress response, giving more resilience. Tom Walker reports
Features
Editor's letter
The hard work is paying off and we’re earning a reputation for safe operations. Now it’s time to tackle the next set of challenges – increasing capacity, yield and memberships, deepening engagement and rebuilding profits says liz Terry
Features
Supplier showcase
Prestigious estate, Stoke Park, has invested in a new fitness technology upgrade by Matrix
Features
Sponsored briefing
Welcome to the world of creative fitness, where exercise and fun merge to change the way we train. Technogym is here to inspire you to offer members the best workouts and experience, making sure they have a great time
Features
Insight
As the physical activity and sports sector unites to fight its corner in making a case for government investment, Sport England has commissioned a research study to prove the economic value of activity, giving weight to the argument. Tom Walker reports
Features
Latest News
Rod Hill, former president of TRIB3 and director general of Anytime Fitness Iberia, has signed ...
Latest News
Persistent and rising levels of lifestyle disease across the world have exacerbated the effects of ...
Latest News
Customer experience software provider, AskNicely, has announced it will host a new virtual event called ...
Latest News
In breaking news, HCM understands the UK government has removed gyms and fitness facilities from ...
Latest News
Globally, gyms have, on average, seen nearly 70 per cent of their pre-lockdown members return ...
Latest News
A UK government U-turn – just announced – will see gyms and leisure centres staying open ...
Latest News
"Dozens" of gyms in Liverpool, UK, have defied the government and stayed open for business ...
Latest News
The UK government is likely to face legal challenges from gym operators following the revelation ...
Opinion
promotion
In a post-Covid world, member experience is more important than ever before. Your customers’ expectations have been heightened as the coronavirus continues to dominate our everyday lives.
Opinion: Why member experience is more important now than ever before
Opinion
promotion
Our world has changed since March and together, we are learning and adapting to how this sector can continue to thrive in this COVID conscious world.
Opinion: Why fitness clubs and facilities need to evolve in a COVID-conscious world
Featured supplier news
Featured supplier: Power Plate kicks off campaign to support fitness industry deliver health and wellness in one solution
Power Plate, the global leader in whole-body vibration training equipment, is encouraging its community to stay fighting fit this winter with a campaign intended to encourage comfort and confidence, as well as boosting health and wellness.
Featured supplier news
Featured supplier: Matrix takes its partnership with Renault Sport racing team up a gear
Matrix Fitness, the commercial brand of Johnson Health Tech, has announced the renewal of its long term partnership with the Renault F1 Team.
Video Gallery
Temple Gym - Nautilus Equipment
Core Health & Fitness
Temple Gym - Nautilus Equipment Read more
More videos:
Company profiles
Company profile: Premier Software Solutions Ltd
Premier Software was founded in 1994 and has proven experience developing business management solutions specifically ...
Company profiles
Company profile: Gympass
On a mission to defeat inactivity, Gympass is a corporate wellness solution that builds mutually ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Design consultants
Zynk Design Consultants: Design consultants
Member feedback software
AskNicely: Member feedback software
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Spa software
SpaBooker: Spa software
Locking solutions
Monster Padlocks: Locking solutions
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Wearable technology solutions
MyZone: Wearable technology solutions
Management software
fibodo Limited: Management software
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
03-06 Nov 2020
Online,
Diary dates
12 Nov 2020
Virtual, United States
Diary dates
17 Nov 2020
Loughborough University, Loughborough, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
03-03 Dec 2020
Virtual,
Diary dates
08-09 Dec 2020
Raffles City Convention Centre, Singapore, Singapore
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates

features

Promotional feature: Gladstone

Gladstone’s new signature application, Gladstone360, is billed as a game-changer for leisure management software. Managing director Tom Withers explains why

Published in Health Club Management 2016 issue 7
Gladstone MD Tom Withers
Gladstone MD Tom Withers

What is Gladstone360 and why did you develop it?
Gladstone360 is our new signature software application, which is not only mobile-responsive but also fully customisable. The technology we’ve used is genuinely game-changing: it’s an off-the-shelf application that allows operators to design their perfect leisure management solution and then deliver it on any device.

Software needs to evolve to meet the changing needs of both leisure operators and consumers. Modern operators want a software package that is tailored to the specific needs of their business and their customers – Gladstone360 is our response to that demand.

The solution is browser-based and touch-friendly, and works on tablets as well as PCs and Macs, meaning that for the first time your staff can be released from behind the front desk to engage more directly with customers.

The new interface is extremely user-friendly, greatly reducing training overheads for frontline staff, while screen design is tailored to meet specific business needs, putting critical information at the forefront and giving staff easy access to all the tools they need to interact with customers quickly and effectively.

Gladstone360 also continues our focus on customer self-service, integrating online portals, mobile apps and self-service kiosks to offer operators a comprehensive, multi-channel sales solution.

Will your existing customers, who currently use your Plus2 leisure management software, be able to upgrade to the new system?
Yes. Our Plus2 customers will be able to get Gladstone360 software for no extra charge as part of our ‘Software for Life’ promise. Crucially, they can add Gladstone360 to their current installation without needing to switch out Plus2.

The new software has been designed to work alongside the existing software, allowing customers to migrate users at their own pace.

What kind of functionality does the software include?
Gladstone360 is a suite of seamlessly linked modules, each of which focuses on a different business or consumer-facing function. It is focused on the needs of the receptionist, and combines a number of new modules with some of the great functionality already available to Gladstone customers. As the product grows, the existing software will be either fully incorporated into Gladstone360 or redeveloped as a new module.

At present, the solution incorporates eight core modules, covering everything from check in and point of sale processes to business intelligence, plus a number of optional advanced and consumer modules that operators can add on according to their needs [see box on p77].

How is the software customised on-screen?
Operators can personalise their screens with their own logos and colours via a simple landing page, before then customising screen layouts for each of the different modules.
Gladstone360 screens are built from a library of ‘widgets’ – basically blocks of functionality contained within an area of the screen, which can be moved around the screen and adjusted in size and shape.

Using these widgets, operators can create their own user experience by building screens that directly reflect their business model.

For example, a CheckIn screen might be built using any or all of the following widgets: Attendance, Correspondence, Sales, Event Log, Picture, Bookings, Make Bookings, Recent Usage and Basket.

Can you tell us about any of the new modules you’ve developed?
One new module we’re very excited about is an outcome management product called Health. A number of our customers are engaged by local authorities to deliver health intervention schemes, and therefore need to be able to measure and demonstrate the impact of these programmes on community health in order to secure funding.

This software enables them to do that, as well as helping programme managers to identify areas for improvement and allowing participants to review their own progress. This new adjacent market is a big growth area for operators, and Health has been developed in response to that.

Gladstone360 has already been trialled by some of your customers. How have they found it?
Eight of our customers have worked with us to trial the product through its development with very positive results. Their feedback has highlighted two key benefits of the product: firstly, the software’s ease of use, and secondly, the way it provides a clear call to action for staff to engage with customers.

What will Gladstone be focusing on in the next 12 months?
We’re committed to delivering more great functionality to all areas of our software, with the ultimate aim of making it easier for leisure operators to run their businesses. We’re continuing to develop products that provide true self-service for those operators who wish to make software a key part of their engagement strategy, and we’re also focused on developing staff software that is both flexible and easy to use.

Gladstone360 Modules

Core:
• CheckIn: one-stop shop for customer interaction, quick bookings and immediate transactions
• POS: configurable point-of-sale via desktop or tablet
• Contacts: management of customer and membership data
• Access: controlling and monitoring customer flow
• Reports: business intelligence incorporating default reports and self-built queries
• Payments: single centralised engine for all e-commerce and face-to-face payments
• BPM: automation of daily admin tasks from a library of processes
• Security: controlling and managing security of Gladstone360 users

Advanced:
• Courses: course management, with mobile competency tracker for teachers
• Integrate: API library for creating custom solutions that can interact with Gladstone360
• Health: Outcome management software to measure and improve interventions through service planning and performance capture

Consumer:
• Mobile: customisable Android and iOS app for news and mobile bookings
• Join: responsive online joining
• Book: responsive online bookings
• Courses: online course renewals
• Account: empowering customers to manage preferred communication channels
• Kiosk: customer self-service in reception

Gladstone360
Gladstone360

TEL: +44 (0) 1491 201010
EMAIL: [email protected]
WEB: www.gladstonesoftware.co.uk

Gladstone
Gladstone
Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
The solution works on tablets as well as PCs and Macs, meaning that for the first time staff can be released from behind the front desk to engage directly with customers / shutterstock
The solution works on tablets as well as PCs and Macs, meaning that for the first time staff can be released from behind the front desk to engage directly with customers / shutterstock
https://www.leisureopportunities.co.uk/images/909979_384205.jpg
Gladstone’s new signature application, Gladstone360, is billed as a game-changer for leisure management software
A Gladstone Promotion,Gladstone, Gladstone360, leisure management software,
Latest News
Rod Hill, former president of TRIB3 and director general of Anytime Fitness Iberia, has signed ...
Latest News
Persistent and rising levels of lifestyle disease across the world have exacerbated the effects of ...
Latest News
Customer experience software provider, AskNicely, has announced it will host a new virtual event called ...
Latest News
In breaking news, HCM understands the UK government has removed gyms and fitness facilities from ...
Latest News
Globally, gyms have, on average, seen nearly 70 per cent of their pre-lockdown members return ...
Latest News
A UK government U-turn – just announced – will see gyms and leisure centres staying open ...
Latest News
"Dozens" of gyms in Liverpool, UK, have defied the government and stayed open for business ...
Latest News
The UK government is likely to face legal challenges from gym operators following the revelation ...
Latest News
Gym and health club operators with sites in Liverpool, UK, have been left "astounded" at ...
Latest News
Technogym's Let’s Move For a Better World campaign is back this year, with a new ...
Latest News
The UK government should encourage people to spend more time in regulated environments to curb ...
Opinion
promotion
In a post-Covid world, member experience is more important than ever before. Your customers’ expectations have been heightened as the coronavirus continues to dominate our everyday lives.
Opinion: Why member experience is more important now than ever before
Opinion
promotion
Our world has changed since March and together, we are learning and adapting to how this sector can continue to thrive in this COVID conscious world.
Opinion: Why fitness clubs and facilities need to evolve in a COVID-conscious world
Featured supplier news
Featured supplier: Power Plate kicks off campaign to support fitness industry deliver health and wellness in one solution
Power Plate, the global leader in whole-body vibration training equipment, is encouraging its community to stay fighting fit this winter with a campaign intended to encourage comfort and confidence, as well as boosting health and wellness.
Featured supplier news
Featured supplier: Matrix takes its partnership with Renault Sport racing team up a gear
Matrix Fitness, the commercial brand of Johnson Health Tech, has announced the renewal of its long term partnership with the Renault F1 Team.
Video Gallery
Temple Gym - Nautilus Equipment
Core Health & Fitness
Temple Gym - Nautilus Equipment Read more
More videos:
Company profiles
Company profile: Premier Software Solutions Ltd
Premier Software was founded in 1994 and has proven experience developing business management solutions specifically ...
Company profiles
Company profile: Gympass
On a mission to defeat inactivity, Gympass is a corporate wellness solution that builds mutually ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Design consultants
Zynk Design Consultants: Design consultants
Member feedback software
AskNicely: Member feedback software
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Spa software
SpaBooker: Spa software
Locking solutions
Monster Padlocks: Locking solutions
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Wearable technology solutions
MyZone: Wearable technology solutions
Management software
fibodo Limited: Management software
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
03-06 Nov 2020
Online,
Diary dates
12 Nov 2020
Virtual, United States
Diary dates
17 Nov 2020
Loughborough University, Loughborough, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
03-03 Dec 2020
Virtual,
Diary dates
08-09 Dec 2020
Raffles City Convention Centre, Singapore, Singapore
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
Search news, features & products:
Find a supplier:
Kisaco Research
Kisaco Research