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Les Mills International
Les Mills International
Les Mills International
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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

features

Promotional feature: EZ-Runner

Ez-Runner’s solution for Third Space has enhanced the online and in-club member experience

Published in Health Club Management 2016 issue 7
The Third Space chain is a high end brand needing bespoke solutions
The Third Space chain is a high end brand needing bespoke solutions

Third Space, a chain of high-end luxury gyms across the capital, has over the last few months embarked on the migration from their current leisure management solution to Ez-Runner.

Online usability, branding and functionality were key parts to this project.

To ensure we complemented the requirements of Third Space we started developing and enhancing various features to ensure Third Space are at the cutting edge of technology and the latest trends.

To streamline the usability of the website once a member logs in, their credentials are passed throughout the website, modernising the user journey, especially via Mobile devices.

Getting personal
Trying to achieve the personal touch online does have its challenges. To be able to use a customer’s history, usage patterns and behaviours is key. To be able to take advantage of this knowledge online, goes some way to giving that member the personalised approach tailoring to their exact needs and wants.

Personalisation was also a key part to the whole project. After a member joins, the system determines their interests. If they’re into Spin, then within the Member Area, tailored blogs and articles populate this area giving them exactly what they want. These form part of a greater strategy to improve retention and create brand advocates.

We have also enhanced the way members can book classes, giving them a Tile view of the classes for the entire group of clubs. Members can then filter down by location or instructor and swipe across to find the class they want. The class timetable is also displayed in the clubs with real-time updates to spaces available.

Easy payments
When it comes to booking personal trainers, we’ve ensured that the member journey complements the needs of Third Space, giving an integrated booking process allowing their members.

When it comes to payments, Third Space will be implementing our new tokenization functionality. Members register their credit cards (similar to Amazon, iTunes) and any purchases can be attributed to the registered cards. The system then automatically emails the member an invoice relating to purchases.

TEL: +44 (0) 844 847 5827
EMAIL: [email protected]
WEB: www.ez-runner.com

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Online usability and branding were key parts of the project
Online usability and branding were key parts of the project
https://www.leisureopportunities.co.uk/images/383572_728927.jpg
EZ-Runner’s solution for The Third Space has enhanced both the online and in-club member experience
EZ Runner,EZ Runner, The Third Space,
HCM magazine
HCM People

Alex Nicholl

MD, Sweat by BXR
We were fortunate to be approached by Sheikh Mohammed – a Qatari entrepreneur – to develop the club
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EuropeActive and the European Committee for Standardisation are launching new standards for a wide range of health club operations, as Cliff Collins explains
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Exercise has been found to power up the body’s production of endocannabinoids and reduce chronic inflammation, explains Tom Walker
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New opening
The London club will be followed by Zurich and Istanbul, as well as France, where RSG will open three different club concepts
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Sponsored
Fitronics’ new member journey software is supporting the University of Oxford in improving its services for users
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Letters
Fuel the debate about issues and opportunities across the industry. We’d love to hear from you – [email protected]
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Supplier showcase
Code Fitness has partnered with body composition experts Tanita to put analysis at the heart of its programmes
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Editor's letter
Most consumer-facing sectors have standards to reassure customers on matters of safety and quality. Now it’s the turn of our industry to go through this rite of passage
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Opinion
Florence Nightingale played an important role in the fitness industry and if she were still with us, she’d certainly be campaigning for fitness trainers to be fully involved in combating the effects of lockdown, says Muir Gray
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Everyone’s talking about
Despite the renewed interest in health, a proportion of people remain nervous about going back to health clubs because of infection levels in the wider community. Would making adjustments to pricing help overcome these barriers? Kath Hudson investigates
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Diary dates
01-03 Feb 2022
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Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

features

Promotional feature: EZ-Runner

Ez-Runner’s solution for Third Space has enhanced the online and in-club member experience

Published in Health Club Management 2016 issue 7
The Third Space chain is a high end brand needing bespoke solutions
The Third Space chain is a high end brand needing bespoke solutions

Third Space, a chain of high-end luxury gyms across the capital, has over the last few months embarked on the migration from their current leisure management solution to Ez-Runner.

Online usability, branding and functionality were key parts to this project.

To ensure we complemented the requirements of Third Space we started developing and enhancing various features to ensure Third Space are at the cutting edge of technology and the latest trends.

To streamline the usability of the website once a member logs in, their credentials are passed throughout the website, modernising the user journey, especially via Mobile devices.

Getting personal
Trying to achieve the personal touch online does have its challenges. To be able to use a customer’s history, usage patterns and behaviours is key. To be able to take advantage of this knowledge online, goes some way to giving that member the personalised approach tailoring to their exact needs and wants.

Personalisation was also a key part to the whole project. After a member joins, the system determines their interests. If they’re into Spin, then within the Member Area, tailored blogs and articles populate this area giving them exactly what they want. These form part of a greater strategy to improve retention and create brand advocates.

We have also enhanced the way members can book classes, giving them a Tile view of the classes for the entire group of clubs. Members can then filter down by location or instructor and swipe across to find the class they want. The class timetable is also displayed in the clubs with real-time updates to spaces available.

Easy payments
When it comes to booking personal trainers, we’ve ensured that the member journey complements the needs of Third Space, giving an integrated booking process allowing their members.

When it comes to payments, Third Space will be implementing our new tokenization functionality. Members register their credit cards (similar to Amazon, iTunes) and any purchases can be attributed to the registered cards. The system then automatically emails the member an invoice relating to purchases.

TEL: +44 (0) 844 847 5827
EMAIL: [email protected]
WEB: www.ez-runner.com

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Online usability and branding were key parts of the project
Online usability and branding were key parts of the project
https://www.leisureopportunities.co.uk/images/383572_728927.jpg
EZ-Runner’s solution for The Third Space has enhanced both the online and in-club member experience
EZ Runner,EZ Runner, The Third Space,
Latest News
ukactive has stressed the importance of landlords and tenants "sharing the burden" of commercial rent ...
Latest News
Wellness tech firm Timeshifter has launched a new circadian app for shift workers, allowing them ...
Latest News
Sport England says it's introducing "new and innovative" ways to increase participation – by doing ...
Latest News
Denmark has been identified as the cheapest country in the world to live a healthy ...
Latest News
Boxx has launched a new generation punch bag and smart punch trackers that work with ...
Latest News
The Global Wellness Institute (GWI) and BBC Storyworks have struck up a partnership to create ...
Latest News
The global wellness economy will grow by 9.9 per cent annually and reach US$7trn by ...
Latest News
Inclusive Fitness Boston, a health club created specifically for those with disabilities and their families, ...
Latest News
The Women in Fitness Association (WIFA), is partnering with Sport Alliance to undertake a survey ...
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Location and cost are the top considerations for consumers when it comes to choosing a ...
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Increases in COVID-19 cases across Europe are forcing governments to introduce restrictions, which is having ...
Opinion
promotion
Dougie Belmore is the chief payments officer of Pay.UK, the company created to bring together the UK’s foremost payment schemes, including Bacs, in 2018.
Opinion: Pay.UK – the next step in Bacs’ evolution
Opinion
promotion
FitnessOnDemand’s divisional vice president Uday Anumalachetty discusses what live fitness really means for clubs and their members today
Opinion: Why we need to reimagine what live fitness really means
Featured supplier news
Featured supplier news: 1Rebel enlists FunXtion to elevate its revolutionary, customer-driven RIG concept
A partnership with FunXtion and its MultiScreen Solution software has allowed 1Rebel to enhance its in-club experience to a much more connected and engaged level.
Featured supplier news
Featured supplier news: Greenvale Leisure Centre reveals brand new gym equipped with Core Health & Fitness products
Greenvale Leisure Centre in Northern Ireland last month revealed its brand new 800sq m gym completely transformed with Core Health & Fitness products.
Featured operator news
Featured operator news: Sporting heroes to officially open £22 million redevelopment at Everyone Active centre
A £22 million redevelopment project will be unveiled at Grange Paddocks Leisure Centre, as part of the official launch of the state-of-the-art centre.
Featured operator news
Featured operator news: Being active helps Parkwood Leisure customers save the NHS £16m
Parkwood Leisure, one of the UK’s leading public leisure facilities operators, helped prevent more than 7,000 cases of stroke, dementia, depression and type 2 diabetes in 2019, saving the NHS £16 million, a new social value report has shown.
Company profiles
Company profile: TVS Group
TVS Group includes TVS Sports Surfaces, TVS Gym Flooring, TVS Play Surfaces and TVS Acoustics. ...
Company profiles
Company profile: Rocca Creative Thinking Limited
Rocca. is a tech organisation specialising in sport and physical activity. It works with NGBs ...
Supplier Showcases
Supplier showcase - Tanita: Engaging insights
Catalogue Gallery
Click on a catalogue to view it online
Directory
Wearable technology solutions
MyZone: Wearable technology solutions
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Architects/designers
Zynk Design Consultants: Architects/designers
Spa software
SpaBooker: Spa software
Fitness equipment
Octane Fitness: Fitness equipment
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Management software
Premier Software Solutions: Management software
trade associations
International SPA Association - iSPA: trade associations
Skincare
Comfort Zone - Davines S.p.A: Skincare
Exercise equipment
Matrix Fitness: Exercise equipment
Property & Tenders
Welwyn Garden City
Welwyn Hatfield Borough Council
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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