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Les Mills International
Les Mills International
Les Mills International
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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

features

Promotional feature: EZ-Runner

Ez-Runner’s solution for Third Space has enhanced the online and in-club member experience

Published in Health Club Management 2016 issue 7
The Third Space chain is a high end brand needing bespoke solutions
The Third Space chain is a high end brand needing bespoke solutions

Third Space, a chain of high-end luxury gyms across the capital, has over the last few months embarked on the migration from their current leisure management solution to Ez-Runner.

Online usability, branding and functionality were key parts to this project.

To ensure we complemented the requirements of Third Space we started developing and enhancing various features to ensure Third Space are at the cutting edge of technology and the latest trends.

To streamline the usability of the website once a member logs in, their credentials are passed throughout the website, modernising the user journey, especially via Mobile devices.

Getting personal
Trying to achieve the personal touch online does have its challenges. To be able to use a customer’s history, usage patterns and behaviours is key. To be able to take advantage of this knowledge online, goes some way to giving that member the personalised approach tailoring to their exact needs and wants.

Personalisation was also a key part to the whole project. After a member joins, the system determines their interests. If they’re into Spin, then within the Member Area, tailored blogs and articles populate this area giving them exactly what they want. These form part of a greater strategy to improve retention and create brand advocates.

We have also enhanced the way members can book classes, giving them a Tile view of the classes for the entire group of clubs. Members can then filter down by location or instructor and swipe across to find the class they want. The class timetable is also displayed in the clubs with real-time updates to spaces available.

Easy payments
When it comes to booking personal trainers, we’ve ensured that the member journey complements the needs of Third Space, giving an integrated booking process allowing their members.

When it comes to payments, Third Space will be implementing our new tokenization functionality. Members register their credit cards (similar to Amazon, iTunes) and any purchases can be attributed to the registered cards. The system then automatically emails the member an invoice relating to purchases.

TEL: +44 (0) 844 847 5827
EMAIL: [email protected]
WEB: www.ez-runner.com

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Online usability and branding were key parts of the project
Online usability and branding were key parts of the project
https://www.leisureopportunities.co.uk/images/383572_728927.jpg
EZ-Runner’s solution for The Third Space has enhanced both the online and in-club member experience
EZ Runner,EZ Runner, The Third Space,
HCM magazine
Fuel the debate about issues and opportunities across the industry. We’d love to hear from you – [email protected]
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features

Promotional feature: EZ-Runner

Ez-Runner’s solution for Third Space has enhanced the online and in-club member experience

Published in Health Club Management 2016 issue 7
The Third Space chain is a high end brand needing bespoke solutions
The Third Space chain is a high end brand needing bespoke solutions

Third Space, a chain of high-end luxury gyms across the capital, has over the last few months embarked on the migration from their current leisure management solution to Ez-Runner.

Online usability, branding and functionality were key parts to this project.

To ensure we complemented the requirements of Third Space we started developing and enhancing various features to ensure Third Space are at the cutting edge of technology and the latest trends.

To streamline the usability of the website once a member logs in, their credentials are passed throughout the website, modernising the user journey, especially via Mobile devices.

Getting personal
Trying to achieve the personal touch online does have its challenges. To be able to use a customer’s history, usage patterns and behaviours is key. To be able to take advantage of this knowledge online, goes some way to giving that member the personalised approach tailoring to their exact needs and wants.

Personalisation was also a key part to the whole project. After a member joins, the system determines their interests. If they’re into Spin, then within the Member Area, tailored blogs and articles populate this area giving them exactly what they want. These form part of a greater strategy to improve retention and create brand advocates.

We have also enhanced the way members can book classes, giving them a Tile view of the classes for the entire group of clubs. Members can then filter down by location or instructor and swipe across to find the class they want. The class timetable is also displayed in the clubs with real-time updates to spaces available.

Easy payments
When it comes to booking personal trainers, we’ve ensured that the member journey complements the needs of Third Space, giving an integrated booking process allowing their members.

When it comes to payments, Third Space will be implementing our new tokenization functionality. Members register their credit cards (similar to Amazon, iTunes) and any purchases can be attributed to the registered cards. The system then automatically emails the member an invoice relating to purchases.

TEL: +44 (0) 844 847 5827
EMAIL: [email protected]
WEB: www.ez-runner.com

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Online usability and branding were key parts of the project
Online usability and branding were key parts of the project
https://www.leisureopportunities.co.uk/images/383572_728927.jpg
EZ-Runner’s solution for The Third Space has enhanced both the online and in-club member experience
EZ Runner,EZ Runner, The Third Space,
Latest News
World Gym International has launched a strength-only gym concept, which it says will cater for ...
Latest News
A new open water swimming venue will has been launched in the heart of Canary ...
Latest News
Peter Roberts, former CEO and founder of Pure Gym, has invested in Another Round, a ...
Latest News
Fitness markets around the globe are demonstrating "reassuring signs of recovery" following the pandemic disruptions ...
Latest News
Mark Sesnan, CEO of GLL, has pushed back on Tower Hamlet Council’s decision to take ...
Latest News
Ohm Fitness, a new franchised studio concept, has opened its first location in Scottsdale, Arizona. ...
Latest News
Easton Leisure Centre in the UK has announced a 100 per cent reduction in heating ...
Latest News
The Gym Group saw its membership grow by 10 per cent during the first six ...
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Featured supplier news
Featured supplier news: Good news for the fitness industry, a unique opportunity awaits gyms
In just over two years, the fitness industry has experienced major disruptions to gyms, a boom in at-home fitness and the return of in-person workouts.
Featured supplier news
Featured supplier news: Dr Paul Bedford and Andreas Paulsen to speak at Sibec Europe-UK
Questex’s Sibec Europe-UK, Europe’s leading hosted buyer event for the fitness industry, will take place on 27-30 September 2022 at the Anantara Vilamoura Algarve Resort, in Portugal.
Featured operator news
Featured operator news: Parkwood Leisure celebrates four award wins and named Outstanding Organisation of the Year at the 2022 ukactive Awards
It was a night to remember at the 2022 ukactive Awards for Parkwood Leisure, as the leisure facilities operator picked up four awards.
Featured operator news
Featured operator news: New £42m Moorways Sports Village to open on 21 May
Everyone Active will open Moorways Sports Village to the public on Saturday 21 May with a grand opening weekend – in time for the half term holidays.
Video Gallery
Total Vibration Solutions / Floors 4 Gyms / TVS Sports Surfaces
Sport Alliance GmbH
Company profiles
Company profile: miha bodytec
Founded in 2007 in Gersthofen, Germany, miha bodytec is the market-leading supplier of Electro Muscle ...
Company profiles
Company profile: Art of Cryo
Art of Cryo is a new division of a renowned family business with 30 years’ ...
Supplier Showcases
Supplier showcase - Pulse Fitness – Getting a revamp
Catalogue Gallery
Click on a catalogue to view it online
Featured press releases
Featured press releases: Everyone Active achieves £100,000 fundraising target for Macmillan Cancer Support
Leisure operator, Everyone Active has reached a milestone fundraising amount for national charity Macmillan Cancer Support.
Featured press releases
Featured press releases: W3Fit announces partnership with ukactive
As W3Fit continues to sign operators and suppliers up to its inaugural event on the beautiful island of Malta, October 4-7, 2022, the company has today, announced, an official partnership with ukactive.
Directory
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Salt therapy products
Himalayan Source: Salt therapy products
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Fitness equipment
A Panatta Sport Srl: Fitness equipment
Spa software
SpaBooker: Spa software
Management software
Premier Software Solutions: Management software
Architects/designers
Zynk Design Consultants: Architects/designers
Skincare
Sothys: Skincare
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
On demand
Fitness On Demand: On demand
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Runcorn
Halton Borough Council
Property & Tenders
Diary dates
12-13 Sep 2022
Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
Diary dates
21-21 Sep 2022
Various, London, United Kingdom
Diary dates
25-28 Oct 2022
Messe Stuttgart, Germany
Diary dates
25-28 Oct 2022
Ibiza, Ibiza, Spain
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
17-18 Mar 2023
Tobacco Dock, London, United Kingdom
Diary dates
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