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Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Promotional feature: EZ-Runner

Ez-Runner’s solution for Third Space has enhanced the online and in-club member experience

Published in Health Club Management 2016 issue 7
The Third Space chain is a high end brand needing bespoke solutions
The Third Space chain is a high end brand needing bespoke solutions

Third Space, a chain of high-end luxury gyms across the capital, has over the last few months embarked on the migration from their current leisure management solution to Ez-Runner.

Online usability, branding and functionality were key parts to this project.

To ensure we complemented the requirements of Third Space we started developing and enhancing various features to ensure Third Space are at the cutting edge of technology and the latest trends.

To streamline the usability of the website once a member logs in, their credentials are passed throughout the website, modernising the user journey, especially via Mobile devices.

Getting personal
Trying to achieve the personal touch online does have its challenges. To be able to use a customer’s history, usage patterns and behaviours is key. To be able to take advantage of this knowledge online, goes some way to giving that member the personalised approach tailoring to their exact needs and wants.

Personalisation was also a key part to the whole project. After a member joins, the system determines their interests. If they’re into Spin, then within the Member Area, tailored blogs and articles populate this area giving them exactly what they want. These form part of a greater strategy to improve retention and create brand advocates.

We have also enhanced the way members can book classes, giving them a Tile view of the classes for the entire group of clubs. Members can then filter down by location or instructor and swipe across to find the class they want. The class timetable is also displayed in the clubs with real-time updates to spaces available.

Easy payments
When it comes to booking personal trainers, we’ve ensured that the member journey complements the needs of Third Space, giving an integrated booking process allowing their members.

When it comes to payments, Third Space will be implementing our new tokenization functionality. Members register their credit cards (similar to Amazon, iTunes) and any purchases can be attributed to the registered cards. The system then automatically emails the member an invoice relating to purchases.

TEL: +44 (0) 844 847 5827
EMAIL: [email protected]
WEB: www.ez-runner.com

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Online usability and branding were key parts of the project
Online usability and branding were key parts of the project
https://www.leisureopportunities.co.uk/images/383572_728927.jpg
EZ-Runner’s solution for The Third Space has enhanced both the online and in-club member experience
EZ Runner,EZ Runner, The Third Space,
People
HCM people

Dr Darshan Shah

Next Health: co-founder
Our vision is that health is not the absence of disease but the abundance of vitality
People
HCM people

Keith Burnet

CEO global markets, Les Mills
I wanted to do something to inspire others and encourage them to believe that no matter what age you are, anything is possible
People
Our facility isn’t for everyone. In daring to be different, we’re attracting people willing to commit to a fresh way of approaching health and fitness
Features
feature
A like or a share on Instagram has never paid the rent. MZ-Remote has allowed me to continue revenue streams during Covid-19 that covered my operating expenses and effectively kept my business open
Features
feature
Hussle is offering operators the opportunity to take part in a pilot for its new MAP service to enable them to secure new members without upfront costs. Hussle’s Jamie Owens tells us more about the insights that drove this initiative
Features
feature
Bristol University has commited to embracing body positivity, creating more inclusive physical activity environments, rejecting diet culture and raising awareness of eating disorders across its sports and fitness provision. Should the rest of the fitness sector follow suit? Kath Hudson reports
Features
Supplier showcase
Sporteve has enhanced its in-club digital experience by working with Funxtion to install multiscreens to power the member experience
Features
Talking point
Gym operators in the UK can now open on the high street, without planning permission, thanks to changes in legislation. What impact will this have on the industry? Kath Hudson reports
Features
Research
Five months after the start of lockdown, Leisure-net did a survey to gauge how public sector operators and industry suppliers are faring
Features
feature
Wattbike’s lead sport scientist Eddie Fletcher discusses the importance of health assessments, changes in consumer behaviour post-lockdown and the latest UK government strategy
Features
Latest News
Mid Ulster District Council (MUDC) in Northern Ireland has won a landmark VAT case, which ...
Latest News
The government has pledged to invest £100m in supporting public leisure centres this winter, as ...
Latest News
Gyms in Liverpool,UK, have been given the go-ahead to reopen, following a dramatic week of ...
Latest News
Be Military Fit (BMF) has completed a restructuring project, designed to transform the outdoor fitness ...
Latest News
Rod Hill, former president of TRIB3 and director general of Anytime Fitness Iberia, has signed ...
Latest News
Persistent and rising levels of lifestyle disease across the world have exacerbated the effects of ...
Latest News
Customer experience software provider, AskNicely, has announced it will host a new virtual event called ...
Latest News
In breaking news, HCM understands the UK government has removed gyms and fitness facilities from ...
Opinion
promotion
Our world has changed since March and together, we are learning and adapting to how this sector can continue to thrive in this COVID conscious world.
Opinion: Why fitness clubs and facilities need to evolve in a COVID-conscious world
Opinion
promotion
In a post-Covid world, member experience is more important than ever before. Your customers’ expectations have been heightened as the coronavirus continues to dominate our everyday lives.
Opinion: Why member experience is more important now than ever before
Featured supplier news
Featured supplier: Red Light Rising teams up with ITRM Clinic to supply red light therapy for injured athletes
Red light therapy equipment supplier, Red Light Rising, has partnered with Aidan Robinson of ITRM Clinic in the UK
Featured supplier news
Featured supplier: Gympass sees success after pivoting to digital
As the COVID-19 lockdown forced the temporary closure of businesses across the country, the outlook for companies supplying services to corporate partners looked precarious.
Video Gallery
A new Zone is here
MyZone Group Ltd
A new zone is here for your club, for your members and for you. Read more
More videos:
Company profiles
Company profile: Life Fitness
Through our Life Fitness Solutions Partners, we can deliver design and build services, finance solutions, ...
Company profiles
Company profile: BLK BOX
The BLK BOX product range is built for athletes by athletes, includes modular storage systems, ...
Supplier Showcases
Supplier showcase - Digital gym floor
Catalogue Gallery
Click on a catalogue to view it online
Directory
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Wearable technology solutions
MyZone: Wearable technology solutions
Locking solutions
Monster Padlocks: Locking solutions
Trade associations
International SPA Association - iSPA: Trade associations
Red Light Therapy
 Red Light Rising: Red Light Therapy
Skincare
Comfort Zone - Davines S.p.A: Skincare
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Fitness Software
FunXtion International BV: Fitness Software
Fitness equipment
TRX Training: Fitness equipment
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
03-06 Nov 2020
Online,
Diary dates
12 Nov 2020
Virtual, United States
Diary dates
17 Nov 2020
Loughborough University, Loughborough, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
03-03 Dec 2020
Virtual,
Diary dates
08-09 Dec 2020
Raffles City Convention Centre, Singapore, Singapore
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

features

Promotional feature: EZ-Runner

Ez-Runner’s solution for Third Space has enhanced the online and in-club member experience

Published in Health Club Management 2016 issue 7
The Third Space chain is a high end brand needing bespoke solutions
The Third Space chain is a high end brand needing bespoke solutions

Third Space, a chain of high-end luxury gyms across the capital, has over the last few months embarked on the migration from their current leisure management solution to Ez-Runner.

Online usability, branding and functionality were key parts to this project.

To ensure we complemented the requirements of Third Space we started developing and enhancing various features to ensure Third Space are at the cutting edge of technology and the latest trends.

To streamline the usability of the website once a member logs in, their credentials are passed throughout the website, modernising the user journey, especially via Mobile devices.

Getting personal
Trying to achieve the personal touch online does have its challenges. To be able to use a customer’s history, usage patterns and behaviours is key. To be able to take advantage of this knowledge online, goes some way to giving that member the personalised approach tailoring to their exact needs and wants.

Personalisation was also a key part to the whole project. After a member joins, the system determines their interests. If they’re into Spin, then within the Member Area, tailored blogs and articles populate this area giving them exactly what they want. These form part of a greater strategy to improve retention and create brand advocates.

We have also enhanced the way members can book classes, giving them a Tile view of the classes for the entire group of clubs. Members can then filter down by location or instructor and swipe across to find the class they want. The class timetable is also displayed in the clubs with real-time updates to spaces available.

Easy payments
When it comes to booking personal trainers, we’ve ensured that the member journey complements the needs of Third Space, giving an integrated booking process allowing their members.

When it comes to payments, Third Space will be implementing our new tokenization functionality. Members register their credit cards (similar to Amazon, iTunes) and any purchases can be attributed to the registered cards. The system then automatically emails the member an invoice relating to purchases.

TEL: +44 (0) 844 847 5827
EMAIL: [email protected]
WEB: www.ez-runner.com

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Online usability and branding were key parts of the project
Online usability and branding were key parts of the project
https://www.leisureopportunities.co.uk/images/383572_728927.jpg
EZ-Runner’s solution for The Third Space has enhanced both the online and in-club member experience
EZ Runner,EZ Runner, The Third Space,
Latest News
Mid Ulster District Council (MUDC) in Northern Ireland has won a landmark VAT case, which ...
Latest News
The government has pledged to invest £100m in supporting public leisure centres this winter, as ...
Latest News
Gyms in Liverpool,UK, have been given the go-ahead to reopen, following a dramatic week of ...
Latest News
Be Military Fit (BMF) has completed a restructuring project, designed to transform the outdoor fitness ...
Latest News
Rod Hill, former president of TRIB3 and director general of Anytime Fitness Iberia, has signed ...
Latest News
Persistent and rising levels of lifestyle disease across the world have exacerbated the effects of ...
Latest News
Customer experience software provider, AskNicely, has announced it will host a new virtual event called ...
Latest News
In breaking news, HCM understands the UK government has removed gyms and fitness facilities from ...
Latest News
Globally, gyms have, on average, seen nearly 70 per cent of their pre-lockdown members return ...
Latest News
A UK government U-turn – just announced – will see gyms and leisure centres staying open ...
Latest News
"Dozens" of gyms in Liverpool, UK, have defied the government and stayed open for business ...
Opinion
promotion
Our world has changed since March and together, we are learning and adapting to how this sector can continue to thrive in this COVID conscious world.
Opinion: Why fitness clubs and facilities need to evolve in a COVID-conscious world
Opinion
promotion
In a post-Covid world, member experience is more important than ever before. Your customers’ expectations have been heightened as the coronavirus continues to dominate our everyday lives.
Opinion: Why member experience is more important now than ever before
Featured supplier news
Featured supplier: Red Light Rising teams up with ITRM Clinic to supply red light therapy for injured athletes
Red light therapy equipment supplier, Red Light Rising, has partnered with Aidan Robinson of ITRM Clinic in the UK
Featured supplier news
Featured supplier: Gympass sees success after pivoting to digital
As the COVID-19 lockdown forced the temporary closure of businesses across the country, the outlook for companies supplying services to corporate partners looked precarious.
Video Gallery
A new Zone is here
MyZone Group Ltd
A new zone is here for your club, for your members and for you. Read more
More videos:
Company profiles
Company profile: Life Fitness
Through our Life Fitness Solutions Partners, we can deliver design and build services, finance solutions, ...
Company profiles
Company profile: BLK BOX
The BLK BOX product range is built for athletes by athletes, includes modular storage systems, ...
Supplier Showcases
Supplier showcase - Digital gym floor
Catalogue Gallery
Click on a catalogue to view it online
Directory
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Wearable technology solutions
MyZone: Wearable technology solutions
Locking solutions
Monster Padlocks: Locking solutions
Trade associations
International SPA Association - iSPA: Trade associations
Red Light Therapy
 Red Light Rising: Red Light Therapy
Skincare
Comfort Zone - Davines S.p.A: Skincare
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Fitness Software
FunXtion International BV: Fitness Software
Fitness equipment
TRX Training: Fitness equipment
Property & Tenders
11 - 25 Union St, London SE1 1SD
Bankside Open Spaces Trust
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
03-06 Nov 2020
Online,
Diary dates
12 Nov 2020
Virtual, United States
Diary dates
17 Nov 2020
Loughborough University, Loughborough, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
03-03 Dec 2020
Virtual,
Diary dates
08-09 Dec 2020
Raffles City Convention Centre, Singapore, Singapore
Diary dates
02-04 Feb 2021
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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