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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Promotional feature: Active IQ - Maximise your Managers

If you think of school leavers when you think of apprentices, think again. Apprenticeships are far from limited to career starters, with new generation programmes tailor-made to bring out the best in accomplished managers

Published in Health Club Management 2019 issue 10
Virgin Active wanted to recruit more of its senior management population from within the business, in order to retain its best staff members
Virgin Active wanted to recruit more of its senior management population from within the business, in order to retain its best staff members

Making the most of your managers makes perfect sense: already demonstrating great skills and embodying your business values, why risk them taking their talents elsewhere? The Team Leader / Supervisor Level 3 Standard enables employers to upskill their best staff and keep them in the business

Leading the way
Ahead of the curve is Virgin Active UK with over 100 colleagues – including sales managers, personal training managers, operations managers, group exercise managers and assistant general managers – studying the Team Leader Supervisor apprenticeship.

Offering this apprenticeship in a bid to recruit more of its senior management population from within the business, Virgin Active is working in close partnership with Active IQ to assess this qualification in small, phased groups.

Virgin territory
Facing its first encounter with the End-point assessments process, Virgin Active UK turned to Active IQ for support. “Active IQ stood out for its impartiality and professionalism,” says Jeanette Hartley, Virgin Active UK apprenticeship manager. “The team demonstrated a rigorous process which, combined with its renowned integrity and reputation for excellence, helped shape our decision.

“We identified a skills gap among our management population and wanted to develop their knowledge, skills and behaviours,” explains Jeanette. “The transformation by the time they reach their Team Leader Supervisor End-point assessment is incredible to witness. Active IQ shares our ethos and values and brings a friendly, flexible approach, endless energy and complete commitment to tailoring the assessment for our managers.”

Train to retain
“Our ultimate aim is to keep our best talent in our business by management progression from within Virgin Active,” says Jeanette. “This bespoke apprenticeship programme appeals strongly to talented managers looking to further their career.” Both employers and apprentices gain from this approach, as the apprentice brings improved ability to their day-to-day job, while locking in their new skills through using them at work.

Begin with the end in mind
“Apprenticeships have evolved considerably over the last few years, with more in-depth content and more challenging assessments,” explains Jenny Patrickson, Active IQ managing director. “Knowing what's expected at the End-point Assessment at the beginning of the process is vital, as the first successful Virgin Active cohort has shown.

"We developed Apprentice and Employer Toolkits when we recognised the need for focused support to navigate the changing landscape of apprenticeship delivery and assessment.”

Oliver Bloom
Assistant General Manager, Virgin Active Tower Bridge
Oliver Bloom

Oliver started as a member services manager at Virgin Active Aldersgate in 2016 and progressed to operations manager at the Broadgate club before being promoted to assistant general manager at Tower Bridge. “I learned a huge amount on the programme," he says, "not least of which was how to adapt my natural style and look at different ways of doing things. There was plenty of guidance and the Active IQ Toolkits helped pushed me to achieve a certain level of work, preparing me well for a successful End-point Assessment.

I’m now ready to fulfil a general manager role within Virgin Active UK.”

Elsa Orler,
Assistant General Manager, Virgin Active Mayfair
Elsa Orler

Elsa joined Virgin Active in September 2016 following six years’ experience at Tonic Fitness Network in her native Italy. She started as service and operations manager at Virgin Active Barbican before moving to Mayfair as assistant general manager. “The Team Leader Supervisor Apprenticeship really developed my knowledge and expanded my management skills," she says. "Taking my learning straight into work and putting it into practice brought it to life for me and the Active IQ assessment resources were a great help.

"This apprenticeship has broadened my horizons and given me the tools and confidence I need for the next step in my career.”

TEL: +44 (0)1480 467950

EMAIL: [email protected]

WEB: www.activeiq.co.uk

Over 100 Virgin Active employees are studying Active IQ's Team Leader Supervisor apprenticeship
Over 100 Virgin Active employees are studying Active IQ's Team Leader Supervisor apprenticeship
http://www.leisureopportunities.com/images/imagesX/363334_340736.jpg
Maximising your Managers
OLIVER BLOOM, assistant general manager, Virgin Active Tower Bridge ELSA ORLER, assistant general manager, Virgin Active Mayfair ,Virgin Active, Active IQ, apprentices,
People
One day, as our estate continues to grow, it might even be that we create an Evolution Wellness membership and app – a way of aggregating across the total portfolio, allowing people to consume any of our brands by using credits from their digital membership
People
HCM people

Alina & Anna Epeykina

Flexology: co-founders
Realising that people simply didn’t understand how beneficial stretching is for your health, we started thinking about how we could bring stretching to the wellness industry in the UK
People
HCM people

Groupe Arkose

Groupe Arkose: co-founders
Bouldering is more than a trend: it’s fun and healthy, strongly aspirational, easily accessible, highly motivating and promotes social interaction
Features
Design focus
We’ve designed the space so that the atmosphere is intimate
Features
Running
How many of your members pound the treadmill with poor technique, risking injury and hating every leaden-legged second of it? It doesn’t have to be this way according to Danny Dreyer, founder of ChiRunning, who says he can turn anyone into a runner. Kath Hudson discovers how
Features
Corporate wellness
Corporate wellness is getting on to the agenda of a growing number of companies, who appreciate the fact their employees are their number one asset. Kath Hudson reports
Features
feature
Fusing great kit with tailored workouts and cutting edge technology, Technogym products create peak experiences for members
Features
Aqua Health
Water-based health and rehab classes have been shown to be a popular and effective way to get inactive people and those with health issues into beneficial physical activity. We find out more from the people and groups leading the way...
Features
Talking point
As we begin a new decade, will boutiques extend beyond the major cities? Will the budget boom continue? How will digital fitness impact the sector? Kath Hudson speaks to some of the industry’s big hitters to find out what 2020 could have in store
Features
Trends
Retreats are where boutique fitness is at in 2020. High-end operators are now designing packages to take their communities to inspiring locations, in order to escape everyday life and immerse themselves in exercise, mindfulness and relaxation. Kath Hudson reports
Features
Latest News
Action PR have created a new studio design for Everyone Active 's Fortis Powered by ...
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Gold's Gym completed 22 US franchise agreements and a total of 35 new openings worldwide ...
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F45 is expanding its UK footprint with the launch of two new studios in Manchester. ...
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Rockwell Group have unveiled designs for luxury hospitality and wellness amenities at Manhattan's 550 Madison ...
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The Gym Group is set to continue its fast pace of growth in 2020, with ...
Latest News
A new product aimed at the ageing population is combining wearable fitness tech with artificial ...
Latest News
A three-year research project will look to provide the physical activity industry with a better ...
Latest News
The latest edition of the highly-successful This Girl Can Campaign has been celebrated for its ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: Gympass expands in Ireland with flagship operator Gym Plus
Gympass, a leader in corporate fitness sales, has expanded its network to Ireland following a new partnership with Gym Plus.
Featured supplier news
Featured supplier: Nutrition tips for a healthy life
A healthy diet has massive benefits for your health, both inside and out.
Opinion
promotion
Gyms need to look at ways to deploy technology that helps them engage with customers on a human level. This can be done by encouraging customers to leave as much real-time feedback as possible
Opinion: Customer Feedback: the Good, the Bad and the ‘Could be Improved’ Why health clubs need to take action in 2020 to retain their New Year customers
Video Gallery
Wattbike AtomX
Wattbike
Join our tribe. Become powered by Wattbike. Read more
More videos:
Company profiles
Company profile: Power Plate
Power Plate is a vibrating platform that enhances any movement to help you prepare faster, ...
Company profiles
Company profile: EXF Fitness
EXF offer so much more than modular systems and pick and mix installations, they don’t ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Audio visual
Hutchison Technologies: Audio visual
Trade associations
International SPA Association - iSPA: Trade associations
Fitness equipment
Miha Bodytec GmbH: Fitness equipment
Fitness software
Go Do.Fitness: Fitness software
Wearable technology solutions
MyZone: Wearable technology solutions
Direct debit solutions
Harlands Group: Direct debit solutions
Professional services
Deloitte UK: Professional services
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Exercise equipment
Star Trac / Core Health & Fitness: Exercise equipment
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
21-23 Jan 2020
Harrogate Convention Centre, Harrogate, United Kingdom
Diary dates
28-30 Jan 2020
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
29-30 Jan 2020
Holiday Inn San Francisco-Golden Gateway, San Francisco, United States
Diary dates
20 Feb 2020
The Old Truman Brewery, London, United Kingdom
Diary dates
23-25 Mar 2020
Hilton, Barcelona, Spain
Diary dates
25 Mar 2020
Executive Boardroom, Middlesex University, London, United Kingdom
Diary dates
25-26 Mar 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
26-29 Mar 2020
The Winter Gardens Blackpool, Blackpool , United Kingdom
Diary dates
19-24 Apr 2020
tbc, Beijing, China
Diary dates
04 Jun 2020
Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
Diary dates
10-27 Jun 2020
tbc, Pinggu, China
Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
17-18 Jun 2020
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
30-31 Oct 2020
NEC, Birmingham, United Kingdom
Diary dates

features

Promotional feature: Active IQ - Maximise your Managers

If you think of school leavers when you think of apprentices, think again. Apprenticeships are far from limited to career starters, with new generation programmes tailor-made to bring out the best in accomplished managers

Published in Health Club Management 2019 issue 10
Virgin Active wanted to recruit more of its senior management population from within the business, in order to retain its best staff members
Virgin Active wanted to recruit more of its senior management population from within the business, in order to retain its best staff members

Making the most of your managers makes perfect sense: already demonstrating great skills and embodying your business values, why risk them taking their talents elsewhere? The Team Leader / Supervisor Level 3 Standard enables employers to upskill their best staff and keep them in the business

Leading the way
Ahead of the curve is Virgin Active UK with over 100 colleagues – including sales managers, personal training managers, operations managers, group exercise managers and assistant general managers – studying the Team Leader Supervisor apprenticeship.

Offering this apprenticeship in a bid to recruit more of its senior management population from within the business, Virgin Active is working in close partnership with Active IQ to assess this qualification in small, phased groups.

Virgin territory
Facing its first encounter with the End-point assessments process, Virgin Active UK turned to Active IQ for support. “Active IQ stood out for its impartiality and professionalism,” says Jeanette Hartley, Virgin Active UK apprenticeship manager. “The team demonstrated a rigorous process which, combined with its renowned integrity and reputation for excellence, helped shape our decision.

“We identified a skills gap among our management population and wanted to develop their knowledge, skills and behaviours,” explains Jeanette. “The transformation by the time they reach their Team Leader Supervisor End-point assessment is incredible to witness. Active IQ shares our ethos and values and brings a friendly, flexible approach, endless energy and complete commitment to tailoring the assessment for our managers.”

Train to retain
“Our ultimate aim is to keep our best talent in our business by management progression from within Virgin Active,” says Jeanette. “This bespoke apprenticeship programme appeals strongly to talented managers looking to further their career.” Both employers and apprentices gain from this approach, as the apprentice brings improved ability to their day-to-day job, while locking in their new skills through using them at work.

Begin with the end in mind
“Apprenticeships have evolved considerably over the last few years, with more in-depth content and more challenging assessments,” explains Jenny Patrickson, Active IQ managing director. “Knowing what's expected at the End-point Assessment at the beginning of the process is vital, as the first successful Virgin Active cohort has shown.

"We developed Apprentice and Employer Toolkits when we recognised the need for focused support to navigate the changing landscape of apprenticeship delivery and assessment.”

Oliver Bloom
Assistant General Manager, Virgin Active Tower Bridge
Oliver Bloom

Oliver started as a member services manager at Virgin Active Aldersgate in 2016 and progressed to operations manager at the Broadgate club before being promoted to assistant general manager at Tower Bridge. “I learned a huge amount on the programme," he says, "not least of which was how to adapt my natural style and look at different ways of doing things. There was plenty of guidance and the Active IQ Toolkits helped pushed me to achieve a certain level of work, preparing me well for a successful End-point Assessment.

I’m now ready to fulfil a general manager role within Virgin Active UK.”

Elsa Orler,
Assistant General Manager, Virgin Active Mayfair
Elsa Orler

Elsa joined Virgin Active in September 2016 following six years’ experience at Tonic Fitness Network in her native Italy. She started as service and operations manager at Virgin Active Barbican before moving to Mayfair as assistant general manager. “The Team Leader Supervisor Apprenticeship really developed my knowledge and expanded my management skills," she says. "Taking my learning straight into work and putting it into practice brought it to life for me and the Active IQ assessment resources were a great help.

"This apprenticeship has broadened my horizons and given me the tools and confidence I need for the next step in my career.”

TEL: +44 (0)1480 467950

EMAIL: [email protected]

WEB: www.activeiq.co.uk

Over 100 Virgin Active employees are studying Active IQ's Team Leader Supervisor apprenticeship
Over 100 Virgin Active employees are studying Active IQ's Team Leader Supervisor apprenticeship
http://www.leisureopportunities.com/images/imagesX/363334_340736.jpg
Maximising your Managers
OLIVER BLOOM, assistant general manager, Virgin Active Tower Bridge ELSA ORLER, assistant general manager, Virgin Active Mayfair ,Virgin Active, Active IQ, apprentices,
Latest News
Action PR have created a new studio design for Everyone Active 's Fortis Powered by ...
Latest News
Gold's Gym completed 22 US franchise agreements and a total of 35 new openings worldwide ...
Latest News
F45 is expanding its UK footprint with the launch of two new studios in Manchester. ...
Latest News
Rockwell Group have unveiled designs for luxury hospitality and wellness amenities at Manhattan's 550 Madison ...
Latest News
The Gym Group is set to continue its fast pace of growth in 2020, with ...
Latest News
A new product aimed at the ageing population is combining wearable fitness tech with artificial ...
Latest News
A three-year research project will look to provide the physical activity industry with a better ...
Latest News
The latest edition of the highly-successful This Girl Can Campaign has been celebrated for its ...
Latest News
The increasing popularity of streaming services and wireless earbuds – along with the introduction of ...
Latest News
Stuart Broster, chief executive of Anytime Fitness UK, will step down from his role in ...
Latest News
Digme Fitness has acquired Another Space – the boutique studio arm of premium health club ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: Gympass expands in Ireland with flagship operator Gym Plus
Gympass, a leader in corporate fitness sales, has expanded its network to Ireland following a new partnership with Gym Plus.
Featured supplier news
Featured supplier: Nutrition tips for a healthy life
A healthy diet has massive benefits for your health, both inside and out.
Opinion
promotion
Gyms need to look at ways to deploy technology that helps them engage with customers on a human level. This can be done by encouraging customers to leave as much real-time feedback as possible
Opinion: Customer Feedback: the Good, the Bad and the ‘Could be Improved’ Why health clubs need to take action in 2020 to retain their New Year customers
Video Gallery
Wattbike AtomX
Wattbike
Join our tribe. Become powered by Wattbike. Read more
More videos:
Company profiles
Company profile: Power Plate
Power Plate is a vibrating platform that enhances any movement to help you prepare faster, ...
Company profiles
Company profile: EXF Fitness
EXF offer so much more than modular systems and pick and mix installations, they don’t ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Audio visual
Hutchison Technologies: Audio visual
Trade associations
International SPA Association - iSPA: Trade associations
Fitness equipment
Miha Bodytec GmbH: Fitness equipment
Fitness software
Go Do.Fitness: Fitness software
Wearable technology solutions
MyZone: Wearable technology solutions
Direct debit solutions
Harlands Group: Direct debit solutions
Professional services
Deloitte UK: Professional services
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Exercise equipment
Star Trac / Core Health & Fitness: Exercise equipment
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
21-23 Jan 2020
Harrogate Convention Centre, Harrogate, United Kingdom
Diary dates
28-30 Jan 2020
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
29-30 Jan 2020
Holiday Inn San Francisco-Golden Gateway, San Francisco, United States
Diary dates
20 Feb 2020
The Old Truman Brewery, London, United Kingdom
Diary dates
23-25 Mar 2020
Hilton, Barcelona, Spain
Diary dates
25 Mar 2020
Executive Boardroom, Middlesex University, London, United Kingdom
Diary dates
25-26 Mar 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
26-29 Mar 2020
The Winter Gardens Blackpool, Blackpool , United Kingdom
Diary dates
19-24 Apr 2020
tbc, Beijing, China
Diary dates
04 Jun 2020
Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
Diary dates
10-27 Jun 2020
tbc, Pinggu, China
Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
17-18 Jun 2020
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
30-31 Oct 2020
NEC, Birmingham, United Kingdom
Diary dates
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