Les Mills
Les Mills
Les Mills
Health Club Management

Health Club Management

Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Follow Health Club Management on Instagram
UNITING THE WORLD OF FITNESS
Get the latest news, jobs and features in your inbox
Health Club Management

Health Club Management

features

Promotional feature: Legend Club Management Systems

Extracurricular activities are key to keeping students physically and mentally healthy. Working with Legend, the universities of Nottingham and Bristol are working to improve the user experience of their facilities to increase student participation

Published in Health Club Management 2019 issue 9
Using the Legend system has enabled Bristol to increase revenues
Using the Legend system has enabled Bristol to increase revenues

Universities recognise the importance of extracurricular activities for student wellbeing. Jo Blackett, business development manager at the University of Bristol, says: “We know participating in sporting activities can really help students to settle into university life, so encouraging and enabling this is a top priority for us.”

Sporting facilities and programming in Higher Education Institutes (HEIs) can be extensive, serving diverse communities, and are, therefore, inherently complex to manage. Nottingham has three main sports centres, 75 sports clubs, over 220 group exercise classes a week, and millions of visits annually. Bristol’s very wide service offering caters for students, staff and children. Service delivery also includes key aspects of student welfare, from outreach to halls of residence to monitoring participation.

“A big part of improving participation is improving the user experience,” Blackett explains. “From ease of booking, to accessing facilities and seamless payment, we want to make the entire customer journey frictionless, easy and accessible for all students, to encourage participation.”

One-System One-Solution
A key part of the universities’ strategies to increase sporting participation among students is leveraging Legend’s One-System One-Solution software.

Both universities cite the breadth of information and reporting capability as a key benefit. Nottingham uses Legend to provide managers with dashboard snapshots of their individual Key Performance Indicators, to drive day-to-day decision making.

Marcus Spain, assistant director of sport, University of Nottingham, explains: “We can track occupancy levels by space and user group. We can also track frequency of use, enabling us to spot students that we may be worried about, and with whom we need to re-engage.”

Legend’s business intelligence capability is a key feature at Bristol too. Blackett says: “Going from a place where we had to manually count bookings, to an instant huge depth of information by class, club, location, and by many different demographics, was simply amazing.”

Frictionless Journey
Legend’s ease of use for both staff and students is a key factor, while the single sign-on between Legend and the student database is vital. “Membership is linked to a student’s university account, so they can seamlessly make bookings or opt for pay-as-you-go, without having to create a login and password,” explains Arron Godfrey, deputy business development manager at Bristol. “In addition, Legend enables flexible payments, including monthly direct debit, which students often prefer as an alternative to annual payments”.

Students typically prefer minimal interaction in accessing facilities. Legend’s integrated Access Control Management (ACM) enables easy access to facilities and by-passes reception. This meets student preferences while tightening control, which has enabled Nottingham to control access remotely and Bristol to recoup income.

Nottingham’s Spain says: “We use ACM to switch turnstiles on and off in different areas of our facilities, which means we can allow only specific customers into certain areas at specific times, which is incredibly useful.”

Bristol recently trialled Legend’s Customer Communications module within its sports medicine clinic, with an automated customer journey. “We've noticed a big change in behaviour,” says Godfrey. “Customers are not turning up late and they're paying on time.”

Collaboration
Legend’s responsiveness to customer needs was an important aspect for the University of Nottingham. Spain cites the development of Legend's Clubs and Interest Groups functionality as a key example. “It was added to Legend’s development roadmap for us. It was important to students and is now a core component of the solution,” he says.

Similarly, Bristol’s Blackett says Legend’s Interest Groups functionality allowed over 120 student groups to access their training session information. Critically, attendance information is also used to improve facility allocation.

The Journey Continues
Current projects focus on further improvements to the customer journey. With students’ eager adoption of smartphone apps, Legend’s native app with its customer journey benefits, classes and hall activities bookings is key. Another project leverages Legend’s leading role in OpenActive's Open Data Initiative, working with Nottingham and third-party innovators to advertise spaces outside term times and drive additional revenues.

Both universities play leading roles in Legend’s Higher Education Working Group, a forum for the sharing of ideas about product development.

Spain says: “We've been actively requesting additional features and functionality over the past few years and Legend’s dogged capacity to deliver a continuous stream of improvements that meet our needs has been really impressive. "We have a high degree of trust and collaboration with Legend. Conversations are honest, productive, positive and deliver benefits to the university.”

Crucially, both universities have realised their objectives to increase participation. Godfrey concludes: “We've refurbished our gym and refreshed our offer, but Legend has been a big part of our success at massively driving up participation over the last few years.” Spain agrees: “Legend has grown and strengthened our position within the university in terms of the quality of service we can provide.”

Arron Godfrey
"We've noticed a big change in behaviour. Customers are not turning up late and they're even paying on time" - Arron Godfrey, University of Bristol

TEL: +44 (0)1904 529 575

EMAIL: [email protected]

WEB: www.legendware.co.uk

The University of Nottingham is working in partnership with Legend to increase student participation
The University of Nottingham is working in partnership with Legend to increase student participation
The University of Bristol reports significant increases in uptake using Legend's software
The University of Bristol reports significant increases in uptake using Legend's software
http://www.leisureopportunities.com/images/imagesX/400035_187177.jpg
Legend Club Management Systems understand that extracurricular activities are crucial to student's physical and mental health. Now Legend is working alongside the Universities of Bristol and Nottingham to increase participation.
Legend Club Management Systems, University of Bristol, University of Nottingham, mental health, students,Fitness, mental health, Legend Club Management Systems
People
HCM people

Ben Gotting & Dave Thomas

The Foundry: co-founders
Because of our strong focus on community and inclusivity our members really do range from unemployed, and even homeless, to CEOs and board members of major institutions and celebrities
People
WE11 is a disruptive model and is going to cause mayhem in the industry: we’ve flipped the script and given the PTs a fair deal, instead of rinsing them
People
Taking on BMF wasn’t without its risks: it might seem a simple model, but it’s actually a tough business to make any serious value out of
Features
feature
Technogym’s SKILLRUN now comes in different versions to suit different users’ workout needs
Features
Flooring
Thanks to the rise in popularity of functional zones, there’s been an increased call for turf. We take a look at some of the turf products being installed
Features
Promotional feature
As Physical Company celebrates its 30th anniversary, we talk to managing director John Halls to find out how this leading supplier continues to improve with age
Features
Promotional feature
When setting up a new fitness offering, having a point of difference is key. Two businesses tell us how Electro Muscle Stimulation has been successful in helping them to stand out from the rest
Features
Promotional feature
Now in its eighth year, Myzone has established itself as a key player in the fitness industry. We chat to Myzone's global marketing director, Gemma Bonnett-Kolakowska, about how the brand continues to develop and evolve
Features
Gen Z
Gen Z has come of age, and is engaging with fitness in new ways. We look at how health clubs can appeal to this young, tech-savvy and value-conscious age group
Features
Promotional feature
Premier Global NASM has introduced a Nutrition Certification course to help fitness professionals give their clients the tools to achieve long-lasting, healthy behaviours
Features
Latest News
Physical activity bodies ukactive and EuropeActive have agreed to strengthen their partnership in the event ...
Latest News
The first-ever FIBO Southeast Asia fitness event will be held in Singapore next year. Taking ...
Latest News
Cancer survivors should undertake a minimum of 90 minutes of aerobic and resistance training each ...
Latest News
Thrive Global, the wellness and behaviour change tech firm founded by Arianna Huffington, has acquired ...
Latest News
Regular exercise is highly beneficial for all patients with cardiovascular disease regardless of age. A ...
Latest News
LXA has inserted a 2,000sq ft (186sq m) indoor/outdoor boxing gym into a mixed-use building ...
Latest News
The number of UK adults classed as physically active has increased by 1 million in ...
Latest News
Australian health club operator Viva Leisure has acquired eight Healthworks Fitness Centres in the state ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: 30 and thriving: Physical Company celebrates landmark anniversary
Physical Company, a specialist equipment supplier based in the UK, has celebrated its thirtieth anniversary.
Featured supplier news
Featured supplier: Does your fitness studio contain the cure to 21st-century living?
What’s the secret ingredient that makes a live group fitness experience so powerful? And how can clubs unlock it?
Opinion
promotion
As an industry, we still underestimate the power of a truly varied fitness regime - and the growing appetite for it, especially among emerging customer segments.
Opinion: Collaboration vs aggregation - what’s the difference?
An ever-increasing number of Brits are engaging in sporting events, setting themselves goals and looking to increase their fitness levels....
Opinion: Dr Crionna Tobin on nutritional training for PTs and fitness experts
Video Gallery
DFC: We do more...
DFC
DFC are a leading direct debit collection company, providing cash flow solutions to happy clients from all over the UK. Read more
More videos:
Company profiles
Company profile: Netpulse
Founded in 2001, Netpulse is the world’s number one provider of branded mobile apps for ...
Company profiles
Company profile: Myzone Group Ltd
At Myzone we reward Effort to solve the pervasive problem of ‘diminishing motivation within exercisers’ ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Professional services
Deloitte UK: Professional services
Member access schemes
Move GB: Member access schemes
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Fitness equipment
Octane Fitness: Fitness equipment
Skincare
Sothys: Skincare
Locking solutions
Ojmar: Locking solutions
Management software
Fisikal: Management software
Trade associations
International SPA Association - iSPA: Trade associations
Wearable technology solutions
MyZone: Wearable technology solutions
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Property & Tenders
Kirklees Active Leisure
Property & Tenders
Diary dates
28-30 Oct 2019
Hotel Royal Savoy, Lausanne, Switzerland
Diary dates
30-31 Oct 2019
NEC, Birmingham, United Kingdom
Diary dates
05-08 Nov 2019
Koelnmesse, Cologne, Germany
Diary dates
21-22 Nov 2019
JW Marriott Miami Turnberry Resort, Aventura,
Diary dates
29 Nov 2019
The King’s Fund, London, United Kingdom
Diary dates
29-30 Jan 2020
Holiday Inn San Francisco-Golden Gateway, San Francisco, United States
Diary dates
23-25 Mar 2020
Hilton, Barcelona, Spain
Diary dates
10-27 Jun 2020
tbc, Pinggu, China
Diary dates
17-18 Jun 2020
ExCeL London, London, United Kingdom
Diary dates

features

Promotional feature: Legend Club Management Systems

Extracurricular activities are key to keeping students physically and mentally healthy. Working with Legend, the universities of Nottingham and Bristol are working to improve the user experience of their facilities to increase student participation

Published in Health Club Management 2019 issue 9
Using the Legend system has enabled Bristol to increase revenues
Using the Legend system has enabled Bristol to increase revenues

Universities recognise the importance of extracurricular activities for student wellbeing. Jo Blackett, business development manager at the University of Bristol, says: “We know participating in sporting activities can really help students to settle into university life, so encouraging and enabling this is a top priority for us.”

Sporting facilities and programming in Higher Education Institutes (HEIs) can be extensive, serving diverse communities, and are, therefore, inherently complex to manage. Nottingham has three main sports centres, 75 sports clubs, over 220 group exercise classes a week, and millions of visits annually. Bristol’s very wide service offering caters for students, staff and children. Service delivery also includes key aspects of student welfare, from outreach to halls of residence to monitoring participation.

“A big part of improving participation is improving the user experience,” Blackett explains. “From ease of booking, to accessing facilities and seamless payment, we want to make the entire customer journey frictionless, easy and accessible for all students, to encourage participation.”

One-System One-Solution
A key part of the universities’ strategies to increase sporting participation among students is leveraging Legend’s One-System One-Solution software.

Both universities cite the breadth of information and reporting capability as a key benefit. Nottingham uses Legend to provide managers with dashboard snapshots of their individual Key Performance Indicators, to drive day-to-day decision making.

Marcus Spain, assistant director of sport, University of Nottingham, explains: “We can track occupancy levels by space and user group. We can also track frequency of use, enabling us to spot students that we may be worried about, and with whom we need to re-engage.”

Legend’s business intelligence capability is a key feature at Bristol too. Blackett says: “Going from a place where we had to manually count bookings, to an instant huge depth of information by class, club, location, and by many different demographics, was simply amazing.”

Frictionless Journey
Legend’s ease of use for both staff and students is a key factor, while the single sign-on between Legend and the student database is vital. “Membership is linked to a student’s university account, so they can seamlessly make bookings or opt for pay-as-you-go, without having to create a login and password,” explains Arron Godfrey, deputy business development manager at Bristol. “In addition, Legend enables flexible payments, including monthly direct debit, which students often prefer as an alternative to annual payments”.

Students typically prefer minimal interaction in accessing facilities. Legend’s integrated Access Control Management (ACM) enables easy access to facilities and by-passes reception. This meets student preferences while tightening control, which has enabled Nottingham to control access remotely and Bristol to recoup income.

Nottingham’s Spain says: “We use ACM to switch turnstiles on and off in different areas of our facilities, which means we can allow only specific customers into certain areas at specific times, which is incredibly useful.”

Bristol recently trialled Legend’s Customer Communications module within its sports medicine clinic, with an automated customer journey. “We've noticed a big change in behaviour,” says Godfrey. “Customers are not turning up late and they're paying on time.”

Collaboration
Legend’s responsiveness to customer needs was an important aspect for the University of Nottingham. Spain cites the development of Legend's Clubs and Interest Groups functionality as a key example. “It was added to Legend’s development roadmap for us. It was important to students and is now a core component of the solution,” he says.

Similarly, Bristol’s Blackett says Legend’s Interest Groups functionality allowed over 120 student groups to access their training session information. Critically, attendance information is also used to improve facility allocation.

The Journey Continues
Current projects focus on further improvements to the customer journey. With students’ eager adoption of smartphone apps, Legend’s native app with its customer journey benefits, classes and hall activities bookings is key. Another project leverages Legend’s leading role in OpenActive's Open Data Initiative, working with Nottingham and third-party innovators to advertise spaces outside term times and drive additional revenues.

Both universities play leading roles in Legend’s Higher Education Working Group, a forum for the sharing of ideas about product development.

Spain says: “We've been actively requesting additional features and functionality over the past few years and Legend’s dogged capacity to deliver a continuous stream of improvements that meet our needs has been really impressive. "We have a high degree of trust and collaboration with Legend. Conversations are honest, productive, positive and deliver benefits to the university.”

Crucially, both universities have realised their objectives to increase participation. Godfrey concludes: “We've refurbished our gym and refreshed our offer, but Legend has been a big part of our success at massively driving up participation over the last few years.” Spain agrees: “Legend has grown and strengthened our position within the university in terms of the quality of service we can provide.”

Arron Godfrey
"We've noticed a big change in behaviour. Customers are not turning up late and they're even paying on time" - Arron Godfrey, University of Bristol

TEL: +44 (0)1904 529 575

EMAIL: [email protected]

WEB: www.legendware.co.uk

The University of Nottingham is working in partnership with Legend to increase student participation
The University of Nottingham is working in partnership with Legend to increase student participation
The University of Bristol reports significant increases in uptake using Legend's software
The University of Bristol reports significant increases in uptake using Legend's software
http://www.leisureopportunities.com/images/imagesX/400035_187177.jpg
Legend Club Management Systems understand that extracurricular activities are crucial to student's physical and mental health. Now Legend is working alongside the Universities of Bristol and Nottingham to increase participation.
Legend Club Management Systems, University of Bristol, University of Nottingham, mental health, students,Fitness, mental health, Legend Club Management Systems
Latest News
Physical activity bodies ukactive and EuropeActive have agreed to strengthen their partnership in the event ...
Latest News
The first-ever FIBO Southeast Asia fitness event will be held in Singapore next year. Taking ...
Latest News
Cancer survivors should undertake a minimum of 90 minutes of aerobic and resistance training each ...
Latest News
Thrive Global, the wellness and behaviour change tech firm founded by Arianna Huffington, has acquired ...
Latest News
Regular exercise is highly beneficial for all patients with cardiovascular disease regardless of age. A ...
Latest News
LXA has inserted a 2,000sq ft (186sq m) indoor/outdoor boxing gym into a mixed-use building ...
Latest News
The number of UK adults classed as physically active has increased by 1 million in ...
Latest News
Australian health club operator Viva Leisure has acquired eight Healthworks Fitness Centres in the state ...
Latest News
The physical activity economy is now a US$828bn (€752bn, £655bn) market – and its value ...
Latest News
UK-based architects Invisible Studio, founded by Piers Taylor, have designed a 150sq m (1,600sq ft) ...
Latest News
Boutique fitness operator The Foundry, which offers free and subsidised classes for those on state ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: 30 and thriving: Physical Company celebrates landmark anniversary
Physical Company, a specialist equipment supplier based in the UK, has celebrated its thirtieth anniversary.
Featured supplier news
Featured supplier: Does your fitness studio contain the cure to 21st-century living?
What’s the secret ingredient that makes a live group fitness experience so powerful? And how can clubs unlock it?
Opinion
promotion
As an industry, we still underestimate the power of a truly varied fitness regime - and the growing appetite for it, especially among emerging customer segments.
Opinion: Collaboration vs aggregation - what’s the difference?
An ever-increasing number of Brits are engaging in sporting events, setting themselves goals and looking to increase their fitness levels....
Opinion: Dr Crionna Tobin on nutritional training for PTs and fitness experts
Video Gallery
DFC: We do more...
DFC
DFC are a leading direct debit collection company, providing cash flow solutions to happy clients from all over the UK. Read more
More videos:
Company profiles
Company profile: Netpulse
Founded in 2001, Netpulse is the world’s number one provider of branded mobile apps for ...
Company profiles
Company profile: Myzone Group Ltd
At Myzone we reward Effort to solve the pervasive problem of ‘diminishing motivation within exercisers’ ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Professional services
Deloitte UK: Professional services
Member access schemes
Move GB: Member access schemes
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Fitness equipment
Octane Fitness: Fitness equipment
Skincare
Sothys: Skincare
Locking solutions
Ojmar: Locking solutions
Management software
Fisikal: Management software
Trade associations
International SPA Association - iSPA: Trade associations
Wearable technology solutions
MyZone: Wearable technology solutions
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Property & Tenders
Kirklees Active Leisure
Property & Tenders
Diary dates
28-30 Oct 2019
Hotel Royal Savoy, Lausanne, Switzerland
Diary dates
30-31 Oct 2019
NEC, Birmingham, United Kingdom
Diary dates
05-08 Nov 2019
Koelnmesse, Cologne, Germany
Diary dates
21-22 Nov 2019
JW Marriott Miami Turnberry Resort, Aventura,
Diary dates
29 Nov 2019
The King’s Fund, London, United Kingdom
Diary dates
29-30 Jan 2020
Holiday Inn San Francisco-Golden Gateway, San Francisco, United States
Diary dates
23-25 Mar 2020
Hilton, Barcelona, Spain
Diary dates
10-27 Jun 2020
tbc, Pinggu, China
Diary dates
17-18 Jun 2020
ExCeL London, London, United Kingdom
Diary dates
Search news, features & products:
Find a supplier:
Les Mills
Les Mills