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Health Club Management

Health Club Management

features

Cryotherapy: Frozen

Cryotherapy is hot right now, with more people attracted to its cited benefits, from reduced recovery time to improved sleep quality. Operators offering this chilly experience give us their advice

Published in Health Club Management 2019 issue 10
 / SHUTTERSTOCK / JACOB LUND
/ SHUTTERSTOCK / JACOB LUND
Health club: KXU
Where? London
Supplier Zimmer

How long have you been offering cryotherapy?
Two years.

How do you encourage members to try it?
We offer one-off cryo sessions and courses but we also plan cryotherapy into the fitness programmes we create for clients. This can include pre-cooling, post-cooling or, in some cases, both.

Most of our bookings come from us consulting our clients on their aims and history and devising a fitness regime that includes cryo. In this way they know cryo is a serious therapy that can help them achieve their goals better. When it works and they see the results, they really appreciate how important cryotherapy and recovery and preparation are.

How has it been received by members?
Extremely well – we have a 100 per cent return rate.

We’ve seen popularity and demand for cryotherapy grow since we first installed the unit.

We have had multiple success stories from clients who have experienced the benefits of cryotherapy during their fitness journey. Pain and delayed onset muscle soreness is reduced, flexibility increased and stamina and recovery significantly improved. It’s a clever therapy that adapts to clients’ needs, and we find if we consult clients on what they want to achieve and plot cryotherapy at the right points, the results are impressive.

What advice would you give to operators considering offering cryotherapy?
We consult and educate our members throughout their journey. In that way we manage their use of cryotherapy and we’ve seen our uptake of cryo rising as a result.

If we were just to offer cryo as an isolated, standalone therapy, we would get some uptake, but the traction is far greater when it’s integrated into a fully expanded and considered wellness plan.

I also think it’s important that all staff are as positive and energised about cryo as possible and for this reason we’ve made the therapy available to all our staff members. We make sure they’re educated in its benefits and use, so they understand it thoroughly and can talk to clients about it.

KXU integrates cryotherapy into personalised fitness programmes for members
Health club Le Chalet Cryo
Where? London
Supplier Mecotec

How long have you been offering cryotherapy?
Just two months.

How do you encourage your members to try cryotherapy?
We get a lot of walk-ins who are unfamiliar with the benefits of cold therapy. We introduce them to the treatment and explain the range of benefits and what they should expect. We also assess what they need, to find the best plan for them.

How has it been received by members?
Excellently. We are located in an area where people work long, exhausting hours and don’t always have the time for self care. Our clients can be in and out of a cryotherapy session within 15 minutes and then attend their meetings feeling re-energised and clear minded.

Our customers have reported experiencing improved sleep quality after just the first session. Those who train a lot have also reported having a much faster recovery and say that cryotherapy delays the onset of muscle soreness.

What advice would you give to operators considering offering cryotherapy?
Ensure your staff are well educated on cryotherapy and its benefits and that they know enough to be able to cater for every type of customer’s needs.

Le Chalet Cryo is introducing people to the benefits of cryotherapy
Health club °CRYO Health Dubai
Where? Dubai
Supplier °CRYO Science
A cryotherapy offering in Dubai’s desert climate has proved very popular

How long have you been offering cryotherapy?
We’ve been offering °CRYO Science equipment for two years.

How has it been received by members?
Our clients love the °CRYO Arctic machine and it is our top selling treatment. Ever since we got the machine we have seen an increased retention rate. Clients are very happy with the results as it provides a private and cosy experience, which looks and feels premium while delivering excellent results.

How do you encourage members to try cryotherapy?
Setting up a business in any country comes with its challenges. But we have experienced several advantages because treatments like cryotherapy were completely brand new to the region in 2013. The idea of freezing people in the desert was just a cool concept straight off the bat. However, this also meant heavily investing in awareness campaigns through marketing and PR for the first two years. Even today, we are consistently working on educating the masses about the various benefits and usability of cryotherapy in the modern healthcare industry.

What advice would you give to operators considering offering cryotherapy?
We would advise they invest in educating their clients about what cryotherapy is – explain the various benefits and focus on how it can impact their lives. Also have influencers who can vouch for the treatment and speak to clients on a human level.

From a service provider perspective, it’s important to invest in the safest and latest cryogenic equipment. Don’t penny pinch with equipment because you will ultimately lose your clients due to a bad experience, faulty machine or worse.


Health club: CryoLabs
Where? Dorset, UK
Supplier CryoAction

How long have you been offering cryotherapy?
18 months

How has it been received by members?
Very enthusiastically – all customers and members absolutely love it. Feedback has been extremely positive from customers, as we see in the reviews posted to our Facebook page.

What advice would you give to operators considering offering cryotherapy?
First, determine if you are aiming to target the spa market or the professional/clinical market and then choose your chamber accordingly. Speak to other operators to check whether or not manufacturers’ claims as to operating temperatures are true rather than ‘optimistic’ and find out whether proper maintenance and servicing are available at short notice if anything goes wrong.

Cryolabs advises determining your market before choosing a chamber
Want to offer cryotherapy?
Elena Lapetra, director of Stronger Studios shares her tips on getting started with cryotherapy and the main factors to consider
Elena Lapetra

OPERATIONS
Start with a split timetable of available slots and grow it to include walk-in customers. Time the slots around other behaviours and demographics, for example, before work and around noon, office workers will be searching for brain fog relief and after a high intensity exercise class, people will want to optimise their recovery.

Choose your demographics, choose their benefit driver and create your timetable and messaging around it.

CHOOSING YOUR UNIT
Experts say anything above -100 degrees Celsius does not give a cryogenic effect, so ensure your chamber can offer sessions below this level. Equally as important is the way air circulates inside the chamber. Ensure the one you choose doesn’t let the air concentrate in the space from the waist down.

You’ll also need to consider whether the cryotherapy chamber can be programmed to automatically turn on in the morning, whether it needs any drying time or down time each day and how long it will take to reach the optimal temperature – all of these factors will impact your operations.

HEALTH AND SAFETY
Not all chambers get approval for insurance coverage; so ask that question early on in the process. Also make sure your service cover supports you not only for remote support and login for quick fixes, but also for on-site support with a good response time.

DOWN TO BUSINESS
It’s best practice for clubs to work with their cryo partners to design ROI guidelines and a longer-term business plan. Successful business models would expect to return their investment in around 12 months.

OTHER CONSIDERATIONS
When it comes to cryotherapy, the list of claimed benefits can be split into physical performance and mental performance. The most-cited are reduction of recovery time and pain management.

However, cryotherapy is not magic! Doing it once is unlikely to yield results, therefore, make sure your first-timer sessions are a great experience, but are also educational, taking your business beyond just an Instagram post.

http://www.leisureopportunities.com/images/imagesX/575915_706343.jpg
Cryotherapy is taking off, with many people attracted by a raft of cited benefits. Cryo operators offer their advice...
KXU, Zimmer, Le Chalet Cryo, Mecotec, Cryo Health Dubai, Cryo Science, CryoLabs, CryoAction, Elena Lapetra, Stronger Studios,KXU, Zimmer, Le Chalet Cryo, Mecotec, Cryo Health Dubai, Cryo Science, CryoLabs, CryoAction, Elena Lapetra, Stronger Studios
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features

Cryotherapy: Frozen

Cryotherapy is hot right now, with more people attracted to its cited benefits, from reduced recovery time to improved sleep quality. Operators offering this chilly experience give us their advice

Published in Health Club Management 2019 issue 10
 / SHUTTERSTOCK / JACOB LUND
/ SHUTTERSTOCK / JACOB LUND
Health club: KXU
Where? London
Supplier Zimmer

How long have you been offering cryotherapy?
Two years.

How do you encourage members to try it?
We offer one-off cryo sessions and courses but we also plan cryotherapy into the fitness programmes we create for clients. This can include pre-cooling, post-cooling or, in some cases, both.

Most of our bookings come from us consulting our clients on their aims and history and devising a fitness regime that includes cryo. In this way they know cryo is a serious therapy that can help them achieve their goals better. When it works and they see the results, they really appreciate how important cryotherapy and recovery and preparation are.

How has it been received by members?
Extremely well – we have a 100 per cent return rate.

We’ve seen popularity and demand for cryotherapy grow since we first installed the unit.

We have had multiple success stories from clients who have experienced the benefits of cryotherapy during their fitness journey. Pain and delayed onset muscle soreness is reduced, flexibility increased and stamina and recovery significantly improved. It’s a clever therapy that adapts to clients’ needs, and we find if we consult clients on what they want to achieve and plot cryotherapy at the right points, the results are impressive.

What advice would you give to operators considering offering cryotherapy?
We consult and educate our members throughout their journey. In that way we manage their use of cryotherapy and we’ve seen our uptake of cryo rising as a result.

If we were just to offer cryo as an isolated, standalone therapy, we would get some uptake, but the traction is far greater when it’s integrated into a fully expanded and considered wellness plan.

I also think it’s important that all staff are as positive and energised about cryo as possible and for this reason we’ve made the therapy available to all our staff members. We make sure they’re educated in its benefits and use, so they understand it thoroughly and can talk to clients about it.

KXU integrates cryotherapy into personalised fitness programmes for members
Health club Le Chalet Cryo
Where? London
Supplier Mecotec

How long have you been offering cryotherapy?
Just two months.

How do you encourage your members to try cryotherapy?
We get a lot of walk-ins who are unfamiliar with the benefits of cold therapy. We introduce them to the treatment and explain the range of benefits and what they should expect. We also assess what they need, to find the best plan for them.

How has it been received by members?
Excellently. We are located in an area where people work long, exhausting hours and don’t always have the time for self care. Our clients can be in and out of a cryotherapy session within 15 minutes and then attend their meetings feeling re-energised and clear minded.

Our customers have reported experiencing improved sleep quality after just the first session. Those who train a lot have also reported having a much faster recovery and say that cryotherapy delays the onset of muscle soreness.

What advice would you give to operators considering offering cryotherapy?
Ensure your staff are well educated on cryotherapy and its benefits and that they know enough to be able to cater for every type of customer’s needs.

Le Chalet Cryo is introducing people to the benefits of cryotherapy
Health club °CRYO Health Dubai
Where? Dubai
Supplier °CRYO Science
A cryotherapy offering in Dubai’s desert climate has proved very popular

How long have you been offering cryotherapy?
We’ve been offering °CRYO Science equipment for two years.

How has it been received by members?
Our clients love the °CRYO Arctic machine and it is our top selling treatment. Ever since we got the machine we have seen an increased retention rate. Clients are very happy with the results as it provides a private and cosy experience, which looks and feels premium while delivering excellent results.

How do you encourage members to try cryotherapy?
Setting up a business in any country comes with its challenges. But we have experienced several advantages because treatments like cryotherapy were completely brand new to the region in 2013. The idea of freezing people in the desert was just a cool concept straight off the bat. However, this also meant heavily investing in awareness campaigns through marketing and PR for the first two years. Even today, we are consistently working on educating the masses about the various benefits and usability of cryotherapy in the modern healthcare industry.

What advice would you give to operators considering offering cryotherapy?
We would advise they invest in educating their clients about what cryotherapy is – explain the various benefits and focus on how it can impact their lives. Also have influencers who can vouch for the treatment and speak to clients on a human level.

From a service provider perspective, it’s important to invest in the safest and latest cryogenic equipment. Don’t penny pinch with equipment because you will ultimately lose your clients due to a bad experience, faulty machine or worse.


Health club: CryoLabs
Where? Dorset, UK
Supplier CryoAction

How long have you been offering cryotherapy?
18 months

How has it been received by members?
Very enthusiastically – all customers and members absolutely love it. Feedback has been extremely positive from customers, as we see in the reviews posted to our Facebook page.

What advice would you give to operators considering offering cryotherapy?
First, determine if you are aiming to target the spa market or the professional/clinical market and then choose your chamber accordingly. Speak to other operators to check whether or not manufacturers’ claims as to operating temperatures are true rather than ‘optimistic’ and find out whether proper maintenance and servicing are available at short notice if anything goes wrong.

Cryolabs advises determining your market before choosing a chamber
Want to offer cryotherapy?
Elena Lapetra, director of Stronger Studios shares her tips on getting started with cryotherapy and the main factors to consider
Elena Lapetra

OPERATIONS
Start with a split timetable of available slots and grow it to include walk-in customers. Time the slots around other behaviours and demographics, for example, before work and around noon, office workers will be searching for brain fog relief and after a high intensity exercise class, people will want to optimise their recovery.

Choose your demographics, choose their benefit driver and create your timetable and messaging around it.

CHOOSING YOUR UNIT
Experts say anything above -100 degrees Celsius does not give a cryogenic effect, so ensure your chamber can offer sessions below this level. Equally as important is the way air circulates inside the chamber. Ensure the one you choose doesn’t let the air concentrate in the space from the waist down.

You’ll also need to consider whether the cryotherapy chamber can be programmed to automatically turn on in the morning, whether it needs any drying time or down time each day and how long it will take to reach the optimal temperature – all of these factors will impact your operations.

HEALTH AND SAFETY
Not all chambers get approval for insurance coverage; so ask that question early on in the process. Also make sure your service cover supports you not only for remote support and login for quick fixes, but also for on-site support with a good response time.

DOWN TO BUSINESS
It’s best practice for clubs to work with their cryo partners to design ROI guidelines and a longer-term business plan. Successful business models would expect to return their investment in around 12 months.

OTHER CONSIDERATIONS
When it comes to cryotherapy, the list of claimed benefits can be split into physical performance and mental performance. The most-cited are reduction of recovery time and pain management.

However, cryotherapy is not magic! Doing it once is unlikely to yield results, therefore, make sure your first-timer sessions are a great experience, but are also educational, taking your business beyond just an Instagram post.

http://www.leisureopportunities.com/images/imagesX/575915_706343.jpg
Cryotherapy is taking off, with many people attracted by a raft of cited benefits. Cryo operators offer their advice...
KXU, Zimmer, Le Chalet Cryo, Mecotec, Cryo Health Dubai, Cryo Science, CryoLabs, CryoAction, Elena Lapetra, Stronger Studios,KXU, Zimmer, Le Chalet Cryo, Mecotec, Cryo Health Dubai, Cryo Science, CryoLabs, CryoAction, Elena Lapetra, Stronger Studios
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Featured supplier: WEXO: The definitive cross training solution
A new cross training concept has arrived, offering weightlifting, athletic, metabolic, and functional exercises in a circuit format.
Featured supplier news
Featured supplier: Gympass expands in Ireland with flagship operator Gym Plus
Gympass, a leader in corporate fitness sales, has expanded its network to Ireland following a new partnership with Gym Plus.
Opinion
promotion
Gyms need to look at ways to deploy technology that helps them engage with customers on a human level. This can be done by encouraging customers to leave as much real-time feedback as possible
Opinion: Customer Feedback: the Good, the Bad and the ‘Could be Improved’ Why health clubs need to take action in 2020 to retain their New Year customers
Video Gallery
Wattbike AtomX
Wattbike
Join our tribe. Become powered by Wattbike. Read more
More videos:
Company profiles
Company profile: Harlands Group
Harlands Group is the leading provider of membership management services to leisure operators, processing over ...
Company profiles
Company profile: EMD UK
EMD UK is the national governing body for group exercise. Funded by Sport England, EMD ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Locking solutions
Monster Padlocks: Locking solutions
Flooring
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Exercise equipment
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Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Audio visual
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Property & Tenders
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Diary dates
28-30 Jan 2020
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
29-30 Jan 2020
Holiday Inn San Francisco-Golden Gateway, San Francisco, United States
Diary dates
20 Feb 2020
The Old Truman Brewery, London, United Kingdom
Diary dates
23-25 Mar 2020
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Diary dates
25 Mar 2020
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Diary dates
25-26 Mar 2020
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Diary dates
26-29 Mar 2020
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Diary dates
19-24 Apr 2020
tbc, Beijing, China
Diary dates
04 Jun 2020
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Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
17-18 Jun 2020
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
30-31 Oct 2020
NEC, Birmingham, United Kingdom
Diary dates
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