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Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Promotional feature: Active IQ - Maximise your Managers

If you think of school leavers when you think of apprentices, think again. Apprenticeships are far from limited to career starters, with new generation programmes tailor-made to bring out the best in accomplished managers

Published in Health Club Management 2019 issue 10
Virgin Active wanted to recruit more of its senior management population from within the business, in order to retain its best staff members
Virgin Active wanted to recruit more of its senior management population from within the business, in order to retain its best staff members

Making the most of your managers makes perfect sense: already demonstrating great skills and embodying your business values, why risk them taking their talents elsewhere? The Team Leader / Supervisor Level 3 Standard enables employers to upskill their best staff and keep them in the business

Leading the way
Ahead of the curve is Virgin Active UK with over 100 colleagues – including sales managers, personal training managers, operations managers, group exercise managers and assistant general managers – studying the Team Leader Supervisor apprenticeship.

Offering this apprenticeship in a bid to recruit more of its senior management population from within the business, Virgin Active is working in close partnership with Active IQ to assess this qualification in small, phased groups.

Virgin territory
Facing its first encounter with the End-point assessments process, Virgin Active UK turned to Active IQ for support. “Active IQ stood out for its impartiality and professionalism,” says Jeanette Hartley, Virgin Active UK apprenticeship manager. “The team demonstrated a rigorous process which, combined with its renowned integrity and reputation for excellence, helped shape our decision.

“We identified a skills gap among our management population and wanted to develop their knowledge, skills and behaviours,” explains Jeanette. “The transformation by the time they reach their Team Leader Supervisor End-point assessment is incredible to witness. Active IQ shares our ethos and values and brings a friendly, flexible approach, endless energy and complete commitment to tailoring the assessment for our managers.”

Train to retain
“Our ultimate aim is to keep our best talent in our business by management progression from within Virgin Active,” says Jeanette. “This bespoke apprenticeship programme appeals strongly to talented managers looking to further their career.” Both employers and apprentices gain from this approach, as the apprentice brings improved ability to their day-to-day job, while locking in their new skills through using them at work.

Begin with the end in mind
“Apprenticeships have evolved considerably over the last few years, with more in-depth content and more challenging assessments,” explains Jenny Patrickson, Active IQ managing director. “Knowing what's expected at the End-point Assessment at the beginning of the process is vital, as the first successful Virgin Active cohort has shown.

"We developed Apprentice and Employer Toolkits when we recognised the need for focused support to navigate the changing landscape of apprenticeship delivery and assessment.”

Oliver Bloom
Assistant General Manager, Virgin Active Tower Bridge
Oliver Bloom

Oliver started as a member services manager at Virgin Active Aldersgate in 2016 and progressed to operations manager at the Broadgate club before being promoted to assistant general manager at Tower Bridge. “I learned a huge amount on the programme," he says, "not least of which was how to adapt my natural style and look at different ways of doing things. There was plenty of guidance and the Active IQ Toolkits helped pushed me to achieve a certain level of work, preparing me well for a successful End-point Assessment.

I’m now ready to fulfil a general manager role within Virgin Active UK.”

Elsa Orler,
Assistant General Manager, Virgin Active Mayfair
Elsa Orler

Elsa joined Virgin Active in September 2016 following six years’ experience at Tonic Fitness Network in her native Italy. She started as service and operations manager at Virgin Active Barbican before moving to Mayfair as assistant general manager. “The Team Leader Supervisor Apprenticeship really developed my knowledge and expanded my management skills," she says. "Taking my learning straight into work and putting it into practice brought it to life for me and the Active IQ assessment resources were a great help.

"This apprenticeship has broadened my horizons and given me the tools and confidence I need for the next step in my career.”

TEL: +44 (0)1480 467950

EMAIL: [email protected]

WEB: www.activeiq.co.uk

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Over 100 Virgin Active employees are studying Active IQ's Team Leader Supervisor apprenticeship
Over 100 Virgin Active employees are studying Active IQ's Team Leader Supervisor apprenticeship
http://www.leisureopportunities.com/images/imagesX/363334_340736.jpg
Maximising your Managers
OLIVER BLOOM, assistant general manager, Virgin Active Tower Bridge ELSA ORLER, assistant general manager, Virgin Active Mayfair ,Virgin Active, Active IQ, apprentices,
People
The pandemic has sped up our progress towards the strategy we’d outlined – to become a coaching company that happens to have clubs and support people in achieving their goals, wherever they choose to work out
People
Operators should start with the home fitness journey, working out how to gain a competitive advantage here, before working out how to dovetail physical visits into this
People
HCM people

Debra Wein

founder and CEO, Wellness Workdays
I’ve always felt that if individuals had more education and understanding of nutrition and healthy lifestyle principles, we could literally change lives
Features
Finance
Equity funding could drive some of the much-predicted consolidation in the boutique sector
Features
Strength
Fitness enthusiasts are on the hunt for new ways to elevate their workouts. Fusion fitness is fitting the bill by making strength training more accessible
Features
Immunity
Finding the best ways to boost immunity using exercise has never been more important. Two fitness equipment developers have taken up the challenge, with protocols that assist in strengthening the body’s defences
Features
Statistics
IHRSA’s Kristen Walsh gets a briefing from Blair McHaney on how operators can use gym member insight to inform reopening decisions and practices
Features
Insight
As some of the UK’s top gym operators unveil their reopening videos, insight specialists, Paul Roberts and Mike Evans, analyse members’ reactions on social media
Features
Sponsored briefing
Active IQ has partnered with leading experts at Nuffield Health who, alongside its chief medical advisor, Dr Dane Vishnubala, have created a new Level 3 Diploma in Working with People with Long-term Conditions
Features
The way I see it
As Technogym launches its new virtual and on-demand services, Francesco Arlotti, head of digital solutions, shares his thoughts with HCM
Features
Latest News
Industry body, ukactive, has questioned the decision to close gyms and health clubs as part ...
Latest News
Prime Minister Boris Johnson has paid a surprise visit to a branch of The Gym ...
Latest News
Planet Fitness' share price on the New York Stock Exchange has remained steady at between ...
Latest News
Two of the largest health club operators in the US have announced that members and ...
Latest News
If you're a personal trainer working in the UK, you can now get online PT ...
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Opinion
promotion
Evidence suggests that over many years personal trainers have been forced to leave the fitness industry because employment patterns are erratic, earnings are inconsistent and it is difficult to build up value needed to secure an appropriate lifestyle.
Opinion: Personal trainers need support as employment opportunities diminish: FREE on-demand webinar
Opinion
promotion
Data-driven businesses are some of today’s greatest global success stories, providing blueprints for success.
Opinion: Up your ‘data game’ to successfully relaunch your fitness business
Featured supplier news
Featured supplier: Fisikal chosen as tech partner for ‘JP4’; new health app from fitness expert, Jessie Pavelka
Fitness expert and television host, Jessie Pavelka has collaborated with Fisikal, experts in digital management solutions, to create the new JP4 app, a premium 12-week personal health and fitness transformation programme that takes the user on a journey of change through four key elements of health.
Featured supplier news
Featured supplier: Digital education: TRX trains more than 14,000 professionals for free using live virtual training
In response to the pandemic, TRX, the global leader in functional training equipment, world- class training content, and app-based training technology, transformed its TRX Suspension Training Course into a free, live virtual edition via Zoom.
Company profiles
Company profile: Legend Club Management Systems (UK) Ltd
Legend provides the leading software solution for driving improvements in leisure operations. We deliver savings ...
Company profiles
Company profile: Wattbike
Wattbike is the creator of the world’s most advanced and innovative indoor bikes, developed in ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
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Monster Padlocks: Locking solutions
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
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Fitlockers: Lockers/interior design
Design consultants
Zynk Design Consultants: Design consultants
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
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REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Skincare
Comfort Zone - Davines S.p.A: Skincare
Trade associations
International SPA Association - iSPA: Trade associations
Fitness equipment
Healthcheck Services Ltd: Fitness equipment
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
21-24 Sep 2020
Messe Stuttgart, Germany
Diary dates
22-23 Sep 2020
Heythrop Park, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
03-06 Nov 2020
Online,
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates

features

Promotional feature: Active IQ - Maximise your Managers

If you think of school leavers when you think of apprentices, think again. Apprenticeships are far from limited to career starters, with new generation programmes tailor-made to bring out the best in accomplished managers

Published in Health Club Management 2019 issue 10
Virgin Active wanted to recruit more of its senior management population from within the business, in order to retain its best staff members
Virgin Active wanted to recruit more of its senior management population from within the business, in order to retain its best staff members

Making the most of your managers makes perfect sense: already demonstrating great skills and embodying your business values, why risk them taking their talents elsewhere? The Team Leader / Supervisor Level 3 Standard enables employers to upskill their best staff and keep them in the business

Leading the way
Ahead of the curve is Virgin Active UK with over 100 colleagues – including sales managers, personal training managers, operations managers, group exercise managers and assistant general managers – studying the Team Leader Supervisor apprenticeship.

Offering this apprenticeship in a bid to recruit more of its senior management population from within the business, Virgin Active is working in close partnership with Active IQ to assess this qualification in small, phased groups.

Virgin territory
Facing its first encounter with the End-point assessments process, Virgin Active UK turned to Active IQ for support. “Active IQ stood out for its impartiality and professionalism,” says Jeanette Hartley, Virgin Active UK apprenticeship manager. “The team demonstrated a rigorous process which, combined with its renowned integrity and reputation for excellence, helped shape our decision.

“We identified a skills gap among our management population and wanted to develop their knowledge, skills and behaviours,” explains Jeanette. “The transformation by the time they reach their Team Leader Supervisor End-point assessment is incredible to witness. Active IQ shares our ethos and values and brings a friendly, flexible approach, endless energy and complete commitment to tailoring the assessment for our managers.”

Train to retain
“Our ultimate aim is to keep our best talent in our business by management progression from within Virgin Active,” says Jeanette. “This bespoke apprenticeship programme appeals strongly to talented managers looking to further their career.” Both employers and apprentices gain from this approach, as the apprentice brings improved ability to their day-to-day job, while locking in their new skills through using them at work.

Begin with the end in mind
“Apprenticeships have evolved considerably over the last few years, with more in-depth content and more challenging assessments,” explains Jenny Patrickson, Active IQ managing director. “Knowing what's expected at the End-point Assessment at the beginning of the process is vital, as the first successful Virgin Active cohort has shown.

"We developed Apprentice and Employer Toolkits when we recognised the need for focused support to navigate the changing landscape of apprenticeship delivery and assessment.”

Oliver Bloom
Assistant General Manager, Virgin Active Tower Bridge
Oliver Bloom

Oliver started as a member services manager at Virgin Active Aldersgate in 2016 and progressed to operations manager at the Broadgate club before being promoted to assistant general manager at Tower Bridge. “I learned a huge amount on the programme," he says, "not least of which was how to adapt my natural style and look at different ways of doing things. There was plenty of guidance and the Active IQ Toolkits helped pushed me to achieve a certain level of work, preparing me well for a successful End-point Assessment.

I’m now ready to fulfil a general manager role within Virgin Active UK.”

Elsa Orler,
Assistant General Manager, Virgin Active Mayfair
Elsa Orler

Elsa joined Virgin Active in September 2016 following six years’ experience at Tonic Fitness Network in her native Italy. She started as service and operations manager at Virgin Active Barbican before moving to Mayfair as assistant general manager. “The Team Leader Supervisor Apprenticeship really developed my knowledge and expanded my management skills," she says. "Taking my learning straight into work and putting it into practice brought it to life for me and the Active IQ assessment resources were a great help.

"This apprenticeship has broadened my horizons and given me the tools and confidence I need for the next step in my career.”

TEL: +44 (0)1480 467950

EMAIL: [email protected]

WEB: www.activeiq.co.uk

Sign up here to get HCM's weekly ezine and every issue of HCM magazine free on digital.
Over 100 Virgin Active employees are studying Active IQ's Team Leader Supervisor apprenticeship
Over 100 Virgin Active employees are studying Active IQ's Team Leader Supervisor apprenticeship
http://www.leisureopportunities.com/images/imagesX/363334_340736.jpg
Maximising your Managers
OLIVER BLOOM, assistant general manager, Virgin Active Tower Bridge ELSA ORLER, assistant general manager, Virgin Active Mayfair ,Virgin Active, Active IQ, apprentices,
Latest News
Industry body, ukactive, has questioned the decision to close gyms and health clubs as part ...
Latest News
Prime Minister Boris Johnson has paid a surprise visit to a branch of The Gym ...
Latest News
Planet Fitness' share price on the New York Stock Exchange has remained steady at between ...
Latest News
Two of the largest health club operators in the US have announced that members and ...
Latest News
If you're a personal trainer working in the UK, you can now get online PT ...
Latest News
A member of SAGE, the government’s independent group of scientific advisers, has said gyms, pubs ...
Latest News
Following approval to build a £250mn wellbeing resort in Manchester, Therme Group has revealed plans ...
Latest News
Europe's largest gym chain, Basic-Fit, has provided the European fitness sector with some optimism, after ...
Latest News
DW Sports is going into administration saying it's working to save its 73-strong gym portfolio. ...
Latest News
The American Council on Exercise (ACE) is urging US Congress to pass a new law ...
Latest News
Equipment giant Technogym has introduced its new Excite line of fully-connected cardio kit that has ...
Opinion
promotion
Evidence suggests that over many years personal trainers have been forced to leave the fitness industry because employment patterns are erratic, earnings are inconsistent and it is difficult to build up value needed to secure an appropriate lifestyle.
Opinion: Personal trainers need support as employment opportunities diminish: FREE on-demand webinar
Opinion
promotion
Data-driven businesses are some of today’s greatest global success stories, providing blueprints for success.
Opinion: Up your ‘data game’ to successfully relaunch your fitness business
Featured supplier news
Featured supplier: Fisikal chosen as tech partner for ‘JP4’; new health app from fitness expert, Jessie Pavelka
Fitness expert and television host, Jessie Pavelka has collaborated with Fisikal, experts in digital management solutions, to create the new JP4 app, a premium 12-week personal health and fitness transformation programme that takes the user on a journey of change through four key elements of health.
Featured supplier news
Featured supplier: Digital education: TRX trains more than 14,000 professionals for free using live virtual training
In response to the pandemic, TRX, the global leader in functional training equipment, world- class training content, and app-based training technology, transformed its TRX Suspension Training Course into a free, live virtual edition via Zoom.
Company profiles
Company profile: Legend Club Management Systems (UK) Ltd
Legend provides the leading software solution for driving improvements in leisure operations. We deliver savings ...
Company profiles
Company profile: Wattbike
Wattbike is the creator of the world’s most advanced and innovative indoor bikes, developed in ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Locking solutions
Monster Padlocks: Locking solutions
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Lockers/interior design
Fitlockers: Lockers/interior design
Design consultants
Zynk Design Consultants: Design consultants
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Skincare
Comfort Zone - Davines S.p.A: Skincare
Trade associations
International SPA Association - iSPA: Trade associations
Fitness equipment
Healthcheck Services Ltd: Fitness equipment
Property & Tenders
Waltham Abbey, Essex
Lee Valley Regional Park Authority
Property & Tenders
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
21-24 Sep 2020
Messe Stuttgart, Germany
Diary dates
22-23 Sep 2020
Heythrop Park, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
03-06 Nov 2020
Online,
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
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