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Les Mills
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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

features

Insight: Powering back

How will digital, gyms and live fitness mesh to create a new customer offering in health clubs? Phillip Mills, executive director of Les Mills, shares his views

Published in Health Club Management 2021 issue 3
The social and motivational benefits will encourage people to return, says Mills / photo: DAN ROOT PHOTOGRAPHY
The social and motivational benefits will encourage people to return, says Mills / photo: DAN ROOT PHOTOGRAPHY
An October 2020 IHRSA report found 95% of members miss at least one aspect of their club and more than half are dissatisfied with their lockdown fitness routines

Amid media scare stories that the COVID-inspired home fitness boom would spell the end of fitness facilities, it’s encouraging that the vast majority of members want to get back to live workouts in their gym.

An October 2020 IHRSA report found that 95 per cent of members miss at least one aspect of their club and more than half are dissatisfied with their lockdown fitness routines, while operators in China, Japan, and the UAE reported rapid recoveries when they came out of lockdown.

“Since reopening our sites in June and July, we’ve seen a massive rush from members eager to get back into the club and we’re pretty much back to pre-COVID attendance levels,” says Ant Martland, co-founder and marketing director of fast-growing UAE chain, GymNation.

“Group fitness and the power of our club communities have really shone through and we think this will be a key component in the wider industry’s recovery. Having been locked up and isolated for so long, people can’t wait to get back to the thrill of a buzzing live class and we’ve got members in [socially distanced] queues at the studio door early to secure their space. People are desperate to get back to working out in groups and the past few months have been the best new sales period we’ve ever had.”

Gyms on the rise
Many have predicted that this rise of at-home digital fitness will cannibalise health club memberships, but the numbers don’t bear this out.

Before COVID-19, around 85 per cent of gym members were already doing workouts at home (Qualtrix, 2019), illustrating the importance of delivering all types of fitness experiences if a club is to inspire loyalty.

As the digital fitness revolution has gathered pace in recent years, gym memberships and penetration rates have still continued to increase. Europe – a market that’s been an early adopter of digital fitness – witnessed club member growth of 66 per cent from 2009-2019.

Indeed, with an estimated 375,000 fitness apps in existence, and 77,000 launching in 2020 alone (Source: App Annie), the evidence suggests digital fitness is bringing more people into the world of workouts.

Gym operators also tackled the challenge of COVID-19 with impressive agility, implementing digital workout solutions in a matter of weeks.

With ClubIntel reporting that 72 per cent of global operators now offer on-demand and livestream workouts for members (up from just 25 per cent in 2019), clubs have clearly made substantial progress in a short space of time.

In many ways, the pandemic hastened changes that we, as operators, needed to make anyway.

By taking the club experience into people’s homes, operators have the chance to reach huge swathes of the population who wouldn’t typically visit a club and help them start their fitness journey. Standalone digital solutions such as livestream and on-demand can be a great way for clubs to win new fans online, build brand affinity, and eventually convert them to becoming full members of the club.

According to 2020 research from Alliance Leisure, 96 per cent of consumers who tried a workout from a club during lockdown said they would use that facility when it reopened. Meanwhile, a November 2020 survey of 9,000 Les Mills On Demand (LMOD) users found 63 per cent of non-gym members are interested in trying live Les Mills classes in a club.

Clubs drive motivation
Gym members are on average 14 times more active than non-members. This is partly due to practicality – most people don’t have the space, money or equipment for a replicable home workout – but the most compelling reason is that clubs don’t just serve up fitness, they provide motivation.

Motivation remains essential for regular exercise adherence, and two of the most powerful motivators are the accountability and sense of connection we get from working out with others. It’s why our people remain our clubs’ biggest assets, and why social fitness experiences hold the key to a rapid recovery.

The aim is to get back to full memberships – and beyond – as quickly as possible, but there’s no going back in terms of how we operate. Digital is now a key pillar of success and it’s the combination of this with live workouts that will give clubs the edge over digital-only offerings.

The emergence of high-powered digital fitness offerings from the likes of Apple and Google certainly won’t make life any easier for operators, but with every challenge to the club model comes fresh opportunity. Clubs may not have the financial might or brand power of major tech firms, but they have assets that Big Tech can’t yet match: highly-engaged communities centered around authentic, human connection.

On the digital side, the crucial part for clubs is serving up high-quality on-demand fitness content and livestream classes that are motivating, fun, and results-driven. YouTube is chock-full of free, average fitness content, so our clubs’ offerings need to be world-class to keep the audience coming back and paying.

Clubs which can provide high-class digital solutions to members will also reap rewards in terms of retention. The November 2020 LMOD survey found that 92 per cent of members who subscribe to the platform via their club feel extremely positive (70 per cent) or moderately positive (22 per cent) about their facility for providing this solution.

Funnelling back to live
Emphasising the essential role of clubs in the post-COVID recovery will be key to bringing members back, while harnessing digital solutions to engage members and boomerang them back to live workouts is the blueprint for recovery.

Every club has a hardcore following, but not everyone will be back right away, so it’s important to be proactive across communication channels, emphasising how good it feels for people to be back in the gym.

In markets that were quick to recover, such as China, operators such as Pure Fitness set out rebound plans designed to reactivate members, bring back those who cancelled and attract new faces. Campaigns incentivised members to bring their spouse or family members to the gym, while early bird discounts for people to join within the first four to six weeks have also been common. Obviously, appropriate offers need to vary by local market conditions and capacity.

The strides operators have made to enhance digital offerings will help future-proof our clubs, but another powerful way to get clubs back to capacity will be to refocus on delivering live classes – both indoors and outdoors – as soon as permitted.

While so much has changed, some things remain the same. It’s our people who inspired members to join and it’s our people who will be key to bringing them back. As well as the operational impact your team can make, consider the emotional contribution they can make in helping members feel safe again.

“Instructors hold the hearts of members more than anyone else in the club and this is needed now more than ever,” says Carrie Kepple, chair of IHRSA and MD of Styles Studios Fitness in Illinois.

“These instructors are often the types who will jump right back in and do whatever it takes to get members feeling good again. They’re likely to have lots of existing relationships with members and it’s also important to ensure they make a real effort to connect and engage with members they don’t know.”

"Instructors hold the hearts of members more than anyone else in the club and this is needed now more than ever" – Carrie Kepple, chair of IHRSA

Being fit = better vaccine outcomes

Maintaining a steady flow of stories on the safety of gyms will be key to addressing concerns and influencing policy around COVID-19 restrictions, but we should also highlight our impact on the vaccination effort.

Several studies have suggested that exercise can help boost the efficacy of vaccinations. A University of Birmingham (UK) study showed people who exercised their arms for a few hours before a flu jab developed a stronger immune response, while a study from Germany’s Saarland University found that elite athletes showed a more pronounced immune response to flu jabs, suggesting the fitter you are, the more effective your vaccine will be.

Industry unity

One of the brighter spots of the past year has been the renewed sense of importance that governments – and society in general – have attached to health and fitness.

We may compete with each other in business, but when it comes to COVID-19, we all need to work together as one industry team to ensure people feel safe when exercising.

Strong lobbying efforts from industry bodies and HCM magazine – working closely with clubs and instructors – have resulted in policy wins for the sector and a raft of positive headlines. Several countries in Europe have exempted gyms and leisure facilities from lockdown measures in recognition of their role in keeping people fighting fit, as well as the very low COVID-19 transmission rate in fitness settings.

Data from ukactive, published in February, showed that for every 100,000 visits to UK gyms and leisure centres during 2020, only 1.7 people tested positive for COVID-19, while there is no evidence that transmission took place in gyms, or that people had the virus while they were in the gym.

Photo: Kristian Frires

Phillip Mills is executive director of Les Mills

Clubs must provide world-class fitness offerings to compete with online content / photo: Dan Root photography
Clubs must provide world-class fitness offerings to compete with online content / photo: Dan Root photography
High quality digital offerings will reap rewards long-term / photo: Dan Root photography
High quality digital offerings will reap rewards long-term / photo: Dan Root photography
Good communication will be key to encouraging members back to live workouts / photo: DAN ROOT PHOTOGRAPHY
Good communication will be key to encouraging members back to live workouts / photo: DAN ROOT PHOTOGRAPHY
https://www.leisureopportunities.co.uk/images/2021/203085_823004.jpg
Research indicates consumers can’t wait to get back to the gym, with digital acting as a funnel for new members, says Phillip Mills
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features

Insight: Powering back

How will digital, gyms and live fitness mesh to create a new customer offering in health clubs? Phillip Mills, executive director of Les Mills, shares his views

Published in Health Club Management 2021 issue 3
The social and motivational benefits will encourage people to return, says Mills / photo: DAN ROOT PHOTOGRAPHY
The social and motivational benefits will encourage people to return, says Mills / photo: DAN ROOT PHOTOGRAPHY
An October 2020 IHRSA report found 95% of members miss at least one aspect of their club and more than half are dissatisfied with their lockdown fitness routines

Amid media scare stories that the COVID-inspired home fitness boom would spell the end of fitness facilities, it’s encouraging that the vast majority of members want to get back to live workouts in their gym.

An October 2020 IHRSA report found that 95 per cent of members miss at least one aspect of their club and more than half are dissatisfied with their lockdown fitness routines, while operators in China, Japan, and the UAE reported rapid recoveries when they came out of lockdown.

“Since reopening our sites in June and July, we’ve seen a massive rush from members eager to get back into the club and we’re pretty much back to pre-COVID attendance levels,” says Ant Martland, co-founder and marketing director of fast-growing UAE chain, GymNation.

“Group fitness and the power of our club communities have really shone through and we think this will be a key component in the wider industry’s recovery. Having been locked up and isolated for so long, people can’t wait to get back to the thrill of a buzzing live class and we’ve got members in [socially distanced] queues at the studio door early to secure their space. People are desperate to get back to working out in groups and the past few months have been the best new sales period we’ve ever had.”

Gyms on the rise
Many have predicted that this rise of at-home digital fitness will cannibalise health club memberships, but the numbers don’t bear this out.

Before COVID-19, around 85 per cent of gym members were already doing workouts at home (Qualtrix, 2019), illustrating the importance of delivering all types of fitness experiences if a club is to inspire loyalty.

As the digital fitness revolution has gathered pace in recent years, gym memberships and penetration rates have still continued to increase. Europe – a market that’s been an early adopter of digital fitness – witnessed club member growth of 66 per cent from 2009-2019.

Indeed, with an estimated 375,000 fitness apps in existence, and 77,000 launching in 2020 alone (Source: App Annie), the evidence suggests digital fitness is bringing more people into the world of workouts.

Gym operators also tackled the challenge of COVID-19 with impressive agility, implementing digital workout solutions in a matter of weeks.

With ClubIntel reporting that 72 per cent of global operators now offer on-demand and livestream workouts for members (up from just 25 per cent in 2019), clubs have clearly made substantial progress in a short space of time.

In many ways, the pandemic hastened changes that we, as operators, needed to make anyway.

By taking the club experience into people’s homes, operators have the chance to reach huge swathes of the population who wouldn’t typically visit a club and help them start their fitness journey. Standalone digital solutions such as livestream and on-demand can be a great way for clubs to win new fans online, build brand affinity, and eventually convert them to becoming full members of the club.

According to 2020 research from Alliance Leisure, 96 per cent of consumers who tried a workout from a club during lockdown said they would use that facility when it reopened. Meanwhile, a November 2020 survey of 9,000 Les Mills On Demand (LMOD) users found 63 per cent of non-gym members are interested in trying live Les Mills classes in a club.

Clubs drive motivation
Gym members are on average 14 times more active than non-members. This is partly due to practicality – most people don’t have the space, money or equipment for a replicable home workout – but the most compelling reason is that clubs don’t just serve up fitness, they provide motivation.

Motivation remains essential for regular exercise adherence, and two of the most powerful motivators are the accountability and sense of connection we get from working out with others. It’s why our people remain our clubs’ biggest assets, and why social fitness experiences hold the key to a rapid recovery.

The aim is to get back to full memberships – and beyond – as quickly as possible, but there’s no going back in terms of how we operate. Digital is now a key pillar of success and it’s the combination of this with live workouts that will give clubs the edge over digital-only offerings.

The emergence of high-powered digital fitness offerings from the likes of Apple and Google certainly won’t make life any easier for operators, but with every challenge to the club model comes fresh opportunity. Clubs may not have the financial might or brand power of major tech firms, but they have assets that Big Tech can’t yet match: highly-engaged communities centered around authentic, human connection.

On the digital side, the crucial part for clubs is serving up high-quality on-demand fitness content and livestream classes that are motivating, fun, and results-driven. YouTube is chock-full of free, average fitness content, so our clubs’ offerings need to be world-class to keep the audience coming back and paying.

Clubs which can provide high-class digital solutions to members will also reap rewards in terms of retention. The November 2020 LMOD survey found that 92 per cent of members who subscribe to the platform via their club feel extremely positive (70 per cent) or moderately positive (22 per cent) about their facility for providing this solution.

Funnelling back to live
Emphasising the essential role of clubs in the post-COVID recovery will be key to bringing members back, while harnessing digital solutions to engage members and boomerang them back to live workouts is the blueprint for recovery.

Every club has a hardcore following, but not everyone will be back right away, so it’s important to be proactive across communication channels, emphasising how good it feels for people to be back in the gym.

In markets that were quick to recover, such as China, operators such as Pure Fitness set out rebound plans designed to reactivate members, bring back those who cancelled and attract new faces. Campaigns incentivised members to bring their spouse or family members to the gym, while early bird discounts for people to join within the first four to six weeks have also been common. Obviously, appropriate offers need to vary by local market conditions and capacity.

The strides operators have made to enhance digital offerings will help future-proof our clubs, but another powerful way to get clubs back to capacity will be to refocus on delivering live classes – both indoors and outdoors – as soon as permitted.

While so much has changed, some things remain the same. It’s our people who inspired members to join and it’s our people who will be key to bringing them back. As well as the operational impact your team can make, consider the emotional contribution they can make in helping members feel safe again.

“Instructors hold the hearts of members more than anyone else in the club and this is needed now more than ever,” says Carrie Kepple, chair of IHRSA and MD of Styles Studios Fitness in Illinois.

“These instructors are often the types who will jump right back in and do whatever it takes to get members feeling good again. They’re likely to have lots of existing relationships with members and it’s also important to ensure they make a real effort to connect and engage with members they don’t know.”

"Instructors hold the hearts of members more than anyone else in the club and this is needed now more than ever" – Carrie Kepple, chair of IHRSA

Being fit = better vaccine outcomes

Maintaining a steady flow of stories on the safety of gyms will be key to addressing concerns and influencing policy around COVID-19 restrictions, but we should also highlight our impact on the vaccination effort.

Several studies have suggested that exercise can help boost the efficacy of vaccinations. A University of Birmingham (UK) study showed people who exercised their arms for a few hours before a flu jab developed a stronger immune response, while a study from Germany’s Saarland University found that elite athletes showed a more pronounced immune response to flu jabs, suggesting the fitter you are, the more effective your vaccine will be.

Industry unity

One of the brighter spots of the past year has been the renewed sense of importance that governments – and society in general – have attached to health and fitness.

We may compete with each other in business, but when it comes to COVID-19, we all need to work together as one industry team to ensure people feel safe when exercising.

Strong lobbying efforts from industry bodies and HCM magazine – working closely with clubs and instructors – have resulted in policy wins for the sector and a raft of positive headlines. Several countries in Europe have exempted gyms and leisure facilities from lockdown measures in recognition of their role in keeping people fighting fit, as well as the very low COVID-19 transmission rate in fitness settings.

Data from ukactive, published in February, showed that for every 100,000 visits to UK gyms and leisure centres during 2020, only 1.7 people tested positive for COVID-19, while there is no evidence that transmission took place in gyms, or that people had the virus while they were in the gym.

Photo: Kristian Frires

Phillip Mills is executive director of Les Mills

Clubs must provide world-class fitness offerings to compete with online content / photo: Dan Root photography
Clubs must provide world-class fitness offerings to compete with online content / photo: Dan Root photography
High quality digital offerings will reap rewards long-term / photo: Dan Root photography
High quality digital offerings will reap rewards long-term / photo: Dan Root photography
Good communication will be key to encouraging members back to live workouts / photo: DAN ROOT PHOTOGRAPHY
Good communication will be key to encouraging members back to live workouts / photo: DAN ROOT PHOTOGRAPHY
https://www.leisureopportunities.co.uk/images/2021/203085_823004.jpg
Research indicates consumers can’t wait to get back to the gym, with digital acting as a funnel for new members, says Phillip Mills
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Opinion
promotion
While much of the fitness industry has reopened its doors across the UK over the past weeks, many members are yet to return.
Opinion: Re-engaging your post-lockdown absent members
Featured supplier news
Featured supplier news: Active IQ launches two industry-ready health and fitness diplomas
Active IQ has launched two new qualifications – the Level 2 Diploma in Health and Fitness and Level 3 Diploma in Health and Fitness – to help engage learners in an industry-ready training experience that can be tailored to suit local employer needs.
Featured supplier news
Featured supplier news: Celebrating the return of group exercise – Les Mills to host free ‘Fastest Way Back’ livestream event for the industry
Last month (May) saw the welcomed return of group exercise classes. Group exercise is the heartbeat for so many clubs, with in-studio and instructor-led live experiences at the pinnacle.
Featured operators news
Featured operator news: Everyone Active generates £342m in social value
Award-winning leisure operator Everyone Active generated £342million in social value at its sites across the country in 2019/20.
Featured operators news
Featured operator news: Everyone Active bolsters Everyone on Demand and enters second year with five new partnerships
Everyone Active has signed a number of new deals which will see the operator strengthen its digital product offering, Everyone on Demand.
Company profiles
Company profile: Everyone Active
Everyone Active operates leisure centres in partnership with local councils across the UK. Today, Everyone ...
Company profiles
Company profile: Life Fitness
The Life Fitness family of brands offers an unrivalled product portfolio, providing customers with access ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Wearable technology solutions
MyZone: Wearable technology solutions
Management software
fibodo Limited: Management software
Fitness equipment
Precor: Fitness equipment
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Skincare
Comfort Zone - Davines S.p.A: Skincare
Trade associations
International SPA Association - iSPA: Trade associations
Lockers/interior design
Fitlockers: Lockers/interior design
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Red Light Therapy
 Red Light Rising: Red Light Therapy
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Diary dates
01-04 Jul 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
28-29 Sep 2021
ExCeL London, London, United Kingdom
Diary dates
04-07 Nov 2021
Exhibition Centre , Cologne, Germany
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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