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Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Has your club got the ‘X’ Factor?

The deadline is looming for this year’s Health Club Awards – have you entered your club yet?

Published in Health Club Management 2014 issue 4

Entry is open and voting is now underway for the fourth annual Members’ Choice Health Club Awards in partnership with Health Club Management magazine.

The awards measure the quality of customer service, facilities and value for money provided by clubs and leisure centres, asking customers to rate them in an anonymous online survey. This year, over 1,000,000 members are expected to get involved.

The success of the awards already has been largely down to the unique way clubs are rated: there’s no judging panel, no submission to write, no phone interview – just the thoughts of members on how good their own club is.

The competition is open to all private health clubs and leisure centres in the UK and clubs compete in 14 regions, split into Budget, Mid Market and Premium categories.

Feedback reports
Simon Brown, MD of the Health Club Awards, says: “When a club signs up, it sends a very clear message to new and existing customers. It proves the club is committed to providing the best member experience they possibly can – and that they’re prepared to prove it.

“Members are invited to complete a questionnaire and can leave feedback on any aspect of the club they wish. This ensures club staff can see their strengths and weaknesses and improve facilities and services accordingly. Taking part in the competition also provides a great opportunity for staff to interact with members more by encouraging them to complete the survey.”

This year, new online features will enable clubs to view anonymous feedback comments from members as they vote and send them out on their own Twitter accounts. They can also view weekly feedback reports showing how they are performing against other clubs in the competition. Clubs also receive a comprehensive Member Feedback Report at the end of the competition, offering regional and national comparison data.

The awards will also once again recognise the efforts of individual staff members in the People Awards category, as Brown explains: “The competition is about recognising clubs for their excellence, but we also want to highlight individual staff. All staff are eligible for this award, and it offers them the chance to be recognised locally and nationally for their hard work.”

Enter now!
The shortlists for all categories will be published in July and winners will be announced at the Health Club Awards dinner on 30 September 2014 at the National Motorcycle Museum in Birmingham – the first night of Leisure Industry Week (LIW). Gold, silver and bronze awards will be presented for the regions, with Grand Prix titles for the best Budget, Mid Market and Premium clubs in the UK also up for grabs.

Entry is open until 1 May. Voting will close on 16 June. For details and to sign up, go to www.healthclubawards.co.uk

http://www.leisureopportunities.com/images/HCM2014_awards.gif
Now in its fourth year, the deadline is looming for entry to the awards
People
The level of tension in the business around continually pushing things on to another level again is energising, and sometimes exhausting. That tallies with me. I don’t like to sit back
People
HCM people

Aaron Smith

Founder, KX Pilates
‘KX’ stands for ‘the Kaizen Experience’, which means ‘change for the better’ in Japanese. It’s a philosophy that focuses on continuous improvement. We’re always seeking to improve, not only as a company but as individuals
People
HCM people

Jo Smallwood

general manager, Oldham Leisure Centre
We saw the opportunity to initiate new partnerships with the Oldham Foodbank to help local residents during the COVID-19 crisis. We can’t serve our community in the way we would usually do, so we’ve moved resources to help where people need us most
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The fitness & leisure industries should seek out ways to become advocates for the health and wellbeing of older adults
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features

Has your club got the ‘X’ Factor?

The deadline is looming for this year’s Health Club Awards – have you entered your club yet?

Published in Health Club Management 2014 issue 4

Entry is open and voting is now underway for the fourth annual Members’ Choice Health Club Awards in partnership with Health Club Management magazine.

The awards measure the quality of customer service, facilities and value for money provided by clubs and leisure centres, asking customers to rate them in an anonymous online survey. This year, over 1,000,000 members are expected to get involved.

The success of the awards already has been largely down to the unique way clubs are rated: there’s no judging panel, no submission to write, no phone interview – just the thoughts of members on how good their own club is.

The competition is open to all private health clubs and leisure centres in the UK and clubs compete in 14 regions, split into Budget, Mid Market and Premium categories.

Feedback reports
Simon Brown, MD of the Health Club Awards, says: “When a club signs up, it sends a very clear message to new and existing customers. It proves the club is committed to providing the best member experience they possibly can – and that they’re prepared to prove it.

“Members are invited to complete a questionnaire and can leave feedback on any aspect of the club they wish. This ensures club staff can see their strengths and weaknesses and improve facilities and services accordingly. Taking part in the competition also provides a great opportunity for staff to interact with members more by encouraging them to complete the survey.”

This year, new online features will enable clubs to view anonymous feedback comments from members as they vote and send them out on their own Twitter accounts. They can also view weekly feedback reports showing how they are performing against other clubs in the competition. Clubs also receive a comprehensive Member Feedback Report at the end of the competition, offering regional and national comparison data.

The awards will also once again recognise the efforts of individual staff members in the People Awards category, as Brown explains: “The competition is about recognising clubs for their excellence, but we also want to highlight individual staff. All staff are eligible for this award, and it offers them the chance to be recognised locally and nationally for their hard work.”

Enter now!
The shortlists for all categories will be published in July and winners will be announced at the Health Club Awards dinner on 30 September 2014 at the National Motorcycle Museum in Birmingham – the first night of Leisure Industry Week (LIW). Gold, silver and bronze awards will be presented for the regions, with Grand Prix titles for the best Budget, Mid Market and Premium clubs in the UK also up for grabs.

Entry is open until 1 May. Voting will close on 16 June. For details and to sign up, go to www.healthclubawards.co.uk

http://www.leisureopportunities.com/images/HCM2014_awards.gif
Now in its fourth year, the deadline is looming for entry to the awards
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A number of gym operators are concerned that local lockdowns could come into effect in ...
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Prime Minister Boris Johnson has announced that gyms may be able to reopen in a ...
Latest News
UK consumer confidence has improved significantly since the beginning of the lockdown, with a fifth ...
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The PGA Tour has recently bought 1,000 Whoop bands for its golfers, after PGA Tour ...
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ukactive has announced that Active Uprising and the National Summit are going digital as part ...
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Innovatise, the company behind myFitApp, has announced the immediate availability of its customer- branded live-streaming solution.
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Featured supplier: Fisikal chosen as tech partner for ‘JP4’; new health app from fitness expert, Jessie Pavelka
Fitness expert and television host, Jessie Pavelka has collaborated with Fisikal, experts in digital management solutions, to create the new JP4 app, a premium 12-week personal health and fitness transformation programme that takes the user on a journey of change through four key elements of health.
Video Gallery
Temple Gym - Nautilus Equipment
Core Health & Fitness
Temple Gym - Nautilus Equipment Read more
More videos:
Company profiles
Company profile: DFC
DFC
At DFC, we offer totally transparent revenue management solutions with clear pricing and no hidden ...
Company profiles
Company profile: Incorpore Limited
Incorpore Ltd is a leading fitness and wellness company which has been successfully delivering solutions ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Skincare
Sothys: Skincare
Locking solutions
Monster Padlocks: Locking solutions
Spa software
SpaBooker: Spa software
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Wearable technology solutions
MyZone: Wearable technology solutions
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Management software
Fisikal: Management software
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Property & Tenders
Greywell, Hampshire
Barnsgrove Health and Wellness Club
Property & Tenders
Derby City Council
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Diary dates
06-07 Jul 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
28-31 Aug 2020
Expo Centre & Riviera di Rimini, Italy
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
01-02 Oct 2020
Whittlebury Hall, Whittlebury, United Kingdom
Diary dates
11-12 Oct 2020
ExCeL London, London, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
27-30 Oct 2020
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Diary dates
30-31 Oct 2020
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Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
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IFEMA, Madrid, Spain
Diary dates
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