Zimmer MedizinSysteme GmbH / icelab
Zimmer MedizinSysteme GmbH / icelab
Zimmer MedizinSysteme GmbH / icelab
Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Has your club got the ‘X’ Factor?

The deadline is looming for this year’s Health Club Awards – have you entered your club yet?

Published in Health Club Management 2014 issue 4

Entry is open and voting is now underway for the fourth annual Members’ Choice Health Club Awards in partnership with Health Club Management magazine.

The awards measure the quality of customer service, facilities and value for money provided by clubs and leisure centres, asking customers to rate them in an anonymous online survey. This year, over 1,000,000 members are expected to get involved.

The success of the awards already has been largely down to the unique way clubs are rated: there’s no judging panel, no submission to write, no phone interview – just the thoughts of members on how good their own club is.

The competition is open to all private health clubs and leisure centres in the UK and clubs compete in 14 regions, split into Budget, Mid Market and Premium categories.

Feedback reports
Simon Brown, MD of the Health Club Awards, says: “When a club signs up, it sends a very clear message to new and existing customers. It proves the club is committed to providing the best member experience they possibly can – and that they’re prepared to prove it.

“Members are invited to complete a questionnaire and can leave feedback on any aspect of the club they wish. This ensures club staff can see their strengths and weaknesses and improve facilities and services accordingly. Taking part in the competition also provides a great opportunity for staff to interact with members more by encouraging them to complete the survey.”

This year, new online features will enable clubs to view anonymous feedback comments from members as they vote and send them out on their own Twitter accounts. They can also view weekly feedback reports showing how they are performing against other clubs in the competition. Clubs also receive a comprehensive Member Feedback Report at the end of the competition, offering regional and national comparison data.

The awards will also once again recognise the efforts of individual staff members in the People Awards category, as Brown explains: “The competition is about recognising clubs for their excellence, but we also want to highlight individual staff. All staff are eligible for this award, and it offers them the chance to be recognised locally and nationally for their hard work.”

Enter now!
The shortlists for all categories will be published in July and winners will be announced at the Health Club Awards dinner on 30 September 2014 at the National Motorcycle Museum in Birmingham – the first night of Leisure Industry Week (LIW). Gold, silver and bronze awards will be presented for the regions, with Grand Prix titles for the best Budget, Mid Market and Premium clubs in the UK also up for grabs.

Entry is open until 1 May. Voting will close on 16 June. For details and to sign up, go to www.healthclubawards.co.uk

http://www.leisureopportunities.com/images/HCM2014_awards.gif
Now in its fourth year, the deadline is looming for entry to the awards
People
My vision, based on my own personal experience, would be for physical activity to become the norm – not something you have to make an effort to do, but something you just go ‘yeah, that’s part of my everyday life’
People
people are together on the climbing walls, cheering each other on, coaching each other, interacting, laughing and enjoying each other’s company. It’s a completely different environment from anything I’ve ever seen
People
HCM people

Rachael Blumberg

Platefit: creator and founder
People know yoga, Pilates, HIIT and Barry’s Bootcamp, but many don’t know vibration training and it’s my intention, passion and purpose to make it available and bring it to the world
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features

Has your club got the ‘X’ Factor?

The deadline is looming for this year’s Health Club Awards – have you entered your club yet?

Published in Health Club Management 2014 issue 4

Entry is open and voting is now underway for the fourth annual Members’ Choice Health Club Awards in partnership with Health Club Management magazine.

The awards measure the quality of customer service, facilities and value for money provided by clubs and leisure centres, asking customers to rate them in an anonymous online survey. This year, over 1,000,000 members are expected to get involved.

The success of the awards already has been largely down to the unique way clubs are rated: there’s no judging panel, no submission to write, no phone interview – just the thoughts of members on how good their own club is.

The competition is open to all private health clubs and leisure centres in the UK and clubs compete in 14 regions, split into Budget, Mid Market and Premium categories.

Feedback reports
Simon Brown, MD of the Health Club Awards, says: “When a club signs up, it sends a very clear message to new and existing customers. It proves the club is committed to providing the best member experience they possibly can – and that they’re prepared to prove it.

“Members are invited to complete a questionnaire and can leave feedback on any aspect of the club they wish. This ensures club staff can see their strengths and weaknesses and improve facilities and services accordingly. Taking part in the competition also provides a great opportunity for staff to interact with members more by encouraging them to complete the survey.”

This year, new online features will enable clubs to view anonymous feedback comments from members as they vote and send them out on their own Twitter accounts. They can also view weekly feedback reports showing how they are performing against other clubs in the competition. Clubs also receive a comprehensive Member Feedback Report at the end of the competition, offering regional and national comparison data.

The awards will also once again recognise the efforts of individual staff members in the People Awards category, as Brown explains: “The competition is about recognising clubs for their excellence, but we also want to highlight individual staff. All staff are eligible for this award, and it offers them the chance to be recognised locally and nationally for their hard work.”

Enter now!
The shortlists for all categories will be published in July and winners will be announced at the Health Club Awards dinner on 30 September 2014 at the National Motorcycle Museum in Birmingham – the first night of Leisure Industry Week (LIW). Gold, silver and bronze awards will be presented for the regions, with Grand Prix titles for the best Budget, Mid Market and Premium clubs in the UK also up for grabs.

Entry is open until 1 May. Voting will close on 16 June. For details and to sign up, go to www.healthclubawards.co.uk

http://www.leisureopportunities.com/images/HCM2014_awards.gif
Now in its fourth year, the deadline is looming for entry to the awards
Latest News
A large-scale study on genetics has shown that being more physically active reduces the risk ...
Latest News
The Gym Group has confirmed plans to roll out a new small box format in ...
Latest News
Representatives from the three main political parties have backed the view that physical activity has ...
Latest News
Life Leisure is expanding its facility portfolio with the launch of an independent boutique fitness ...
Latest News
Almost half of children and young people (46.8 per cent) in England are doing the ...
Latest News
A local fitness operator with 11 clubs in Chicago, US, is looking to muscle in ...
Latest News
Fitness industry veteran Nick Coutts has been appointed chair of Danish fitness tech firm Motosumo. ...
Latest News
The improvements in health and wellbeing associated with exercise referral schemes aren’t as large as ...
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The Bannatyne Group has appointed Hugh Hanley as its new head of fitness. He joins ...
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Physical exercise can improve the health of blood vessels in the heart for people with ...
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Hufft have created a community fitness centre in Humboldt, Kansas, that reflects the US city's ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: Pulse Fitness modernises Leiston Leisure Centre in £4m redevelopment
The Leiston Leisure Centre, owned by East Suffolk Council, reopened recently following a £4m redevelopment designed and implemented by Pulse Fitness.
Featured supplier news
Featured supplier: Wattbike Studio makes lasting impact on business at Holme Pierrepont
Since installing its new Wattbike indoor cycling studio last year, Holme Pierrepont Country Park, a Serco Leisure site that’s the home of the National Water Sports Centre, has seen a significant increase in cycle studio usage.
Video Gallery
Harlands Group testimonial
Harlands Group
Harlands Group - Testimonial from 'Unity Leisure'. Read more
More videos:
Company profiles
Company profile: TRIB3 International Ltd
First established in Sheffield in January 2016 TRIB3 is a bootcamp boutique studio designed to ...
Company profiles
Company profile: Xn Leisure Systems Ltd
Xn Leisure is a provider of cutting-edge health and fitness software, offering exceptional service to ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Direct debit solutions
Harlands Group: Direct debit solutions
Exercise equipment
Star Trac / Core Health & Fitness: Exercise equipment
Spa software
SpaBooker: Spa software
Trade associations
International SPA Association - iSPA: Trade associations
Wearable technology solutions
MyZone: Wearable technology solutions
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Lockers/interior design
Fitlockers: Lockers/interior design
Professional services
Deloitte UK: Professional services
Locking solutions
Ojmar: Locking solutions
Skincare
Comfort Zone - Davines S.p.A: Skincare
Property & Tenders
Diary dates
10-12 Dec 2019
tbc, Fort Lauderdale, United States
Diary dates
21-23 Jan 2020
Harrogate Convention Centre, Harrogate, United Kingdom
Diary dates
28-30 Jan 2020
Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
Diary dates
29-30 Jan 2020
Holiday Inn San Francisco-Golden Gateway, San Francisco, United States
Diary dates
23-25 Mar 2020
Hilton, Barcelona, Spain
Diary dates
25-26 Mar 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
04 Jun 2020
Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
Diary dates
10-27 Jun 2020
tbc, Pinggu, China
Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
17-18 Jun 2020
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
30-31 Oct 2020
NEC, Birmingham, United Kingdom
Diary dates
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Zimmer MedizinSysteme GmbH / icelab
Zimmer MedizinSysteme GmbH / icelab