GET HCM
magazine
Sign up for the FREE digital edition of HCM magazine and also get the HCM ezine and breaking news email alerts.
Not right now, thanksclose this window
Premier Software Solutions
Premier Software Solutions
Premier Software Solutions
Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Follow Health Club Management on Instagram
UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

features

HCM People: Justin Andrews You Fit

We’re going after health club and spa management contracts for hotels and independent gyms and also planning to launch a You Fit franchise

Published in Health Club Management 2021 issue 4
Justin Andrews is leading the launch of You Fit’s contract management division / photo: kew green hotelgroup
Justin Andrews is leading the launch of You Fit’s contract management division / photo: kew green hotelgroup
We feel there’s a clear opportunity for a national health, fitness and wellness brand to compete and emerge in hotels

Tell us the key facts about your business
You Fit is a leisure and hotel management company, which was launched in 2018 by Kew Green Hotels.

We’ve got a portfolio of 22 clubs across the UK and 15,000 members. Each site has a gym, wetside facilities and group exercise studios, while selected locations also have spas.

Talk to us about the launch of your health club management contracting service
Up until now the development of You Fit has been completely dependent on us growing the wider hotel portfolio of Kew Green through the acquisition of hotels with health club and spa facilities.

We’ve realised there’s an opportunity for other hotels to benefit from the operational and commercial set-up of becoming part of a larger branded group such as ours. We also see opportunities in the independent health club sector.

As a result, we plan to grow the number of You Fit clubs beyond what we could achieve with the expansion of our own company, by branching out to work with investors, owners and operators who can benefit from adopting the You Fit brand and processes.

We’re also aware health club, leisure and spa operations are often secondary to the core business of hotels and outside the scope of some hoteliers. Our plan is to take the strain of running a health club and spa business, while providing a service that complements the hotel operation.

What’s the scope of your ambition?
While we’re initially looking for hotel contracts, our central team has a breadth of experience in private and public health clubs, gyms and spa operations, both in the UK and internationally, so the plan is to move towards working globally with hotels and independent club operators. We’re also planning to launch a You Fit franchise.

Why now?
Expansion is something we’ve been planning for some time. We feel we’re well placed to support and manage the recovery of any business through this post-lockdown period, to enable companies to get the most out of their business.

With the hotel sector fully re-opening, understandably the focus of hoteliers will be the commercial recovery of their properties. With this in mind, we can step in and focus on the leisure business for them by supporting and ensuring the financial recovery of the leisure offering, so they’re able to focus on the core hotel business.

The hotel market has a well established ‘op co/prop co’ model. Why has the health and fitness industry failed to develop in the same way?

There’s no doubt the hotel industry has changed significantly. Once upon a time, if you stayed in a branded hotel, it was owned by the company whose name was over the door. Today, hotels are often a collaborative business partnership between a brand or franchise, an operator and a separate business that owns the physical asset.

The hotel industry is very well established and by comparison the health club industry has only begun to mature in the same way in recent years.

I have no doubt similar multi-faceted business partnerships and ownership arrangements will emerge in the years to come.

Ours is an exciting, evolving industry and we will see the growth of franchise and licenced brands, management companies and venture capitalists working collaboratively as our industry continues to mature and expand.

How will you balance being an operator in your own right with being a contract operator. Do you see any conflicts of interest?
While the majority of our You Fit portfolio represents owned properties, we’ve held management contracts within our existing estate for many years.

To the leadership teams, there is no discernible difference in the way in which we operate, manage and focus on delivering commercial performance when compared to that of our owned clubs.

Managed and franchised You Fit clubs benefit from being supported in much the same way as our owned estate, including operational elements of our culture, centralised marketing and member retention, administration and collections functions. Each also has a dedicated account manager and performance coach.

What’s the business model?
We have many bespoke management options and will work with each client to come up with the best solution to meet their needs and requirements.

Each management contract client will benefit from a service including an external bi-annual health and safety audit, sales and marketing support, professional fees and licencing and a central admin support team.

Will you work with investors?
Initially, our franchise offering will be aimed predominantly at independent club operators who are in need of recovery support and would benefit most from operating with a branded solution.

What are your points of differentiation with existing contract operators?
Branded and franchise businesses repeatedly out-perform independent businesses. We see this across restaurants, fast-food, pubs, hotels, retail and fitness.

While hotel guests are typically travelling from outside the area, hotel health club and spa members are local residents. To this end, hotel-based clubs are competing with a multitude of well-known national brands.

We feel that there’s a clear opportunity for a strong national brand to compete and emerge in hotels.

For owners and operators, partnering delivers a clear brand identity with expansive demographic appeal, giving employees and members a sense of belonging and trust, while offering owners confidence in a proven model and commercial systems.

For small independent club operators it’s an affordable opportunity to join a larger brand and gain from operational and commercial systems.

What do you see coming down the track?
The last big shake up in the health, fitness and wellness industry came after the recession of 2008/9, which led to the emergence of budget gyms.

This led to long standing, well-known mid-market club brands disappearing from our high streets, but it also made health club memberships more broadly attainable and delivered year-on-year growth for the sector.

We’ve seen new fitness trends emerge over the past year which will bring with them further longer term changes that will continue to provide variety, points of differentiation and opportunities for our industry.

You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
https://www.leisureopportunities.co.uk/images/2021/245982_857828.jpg
Justin Andrews talks to HCM about the launch of You Fit’s hotel health club and spa contract management service
HCM magazine
With local authority facility management companies and councils under financial pressure due to the pandemic and issues emerging around health inequalities, will we see a trend towards councils insourcing the management of facilities? Kath Hudson rounds up views
HCM magazine
HCM People

Preston Lewis

Co-founder, Black Box VR
Game designers have figured out how to keep people unhealthily addicted to games. If only you could be the hero in a game that levelled up your life
HCM magazine
Six months on from the launch of its Kickstart programme, The Gym Group is hiring the majority of trainees, as Liz Terry reports
HCM Magazine
Research
The Net Promoter Score has increased to 52, up from pre-COVID industry averages of 40-45 for local authority facilities
HCM Magazine
Sponsored
With gyms reopening as the fitness industry recovers from the impact of lockdowns, members are seeking social interaction and engaging training experiences in a small group setting
HCM Magazine
Product innovation
“A great atmosphere is just as important to the fitness journey as the right workout routine, says LEDSnaps’ CEO, Ian Kirby
HCM Magazine
Sponsored
Every gym design project should be designed from the floor up, says Physical Company’s James Anderson. He tells HCM why
HCM Magazine
Sponsored
Empowered Brands has strengthened its leadership team with the appointment of a new chair and CEO following the untimely death of founder, Jan Spaticchia
HCM Magazine
Letters
Fuel the debate about issues and opportunities across the industry. We’d love to hear from you – [email protected]
HCM Magazine
Sponsored
Jo Farrier, head of commercial and resources at Active Northumberland, talks about how a strategic partnership with Technogym is changing public perceptions of council leisure facilities
HCM Magazine
Latest News
The Pingdemic of people receiving notifications on their phones, telling them to self-isolate because of ...
Latest News
The Gym Group has extended its partnership with digital fitness platform Fiit, becoming the first ...
Latest News
The world's largest fitness trade fair, FIBO, has been rescheduled again and will now take ...
Latest News
Rainer Schaller, founder of budget gym megabrand McFIT, says that the global fitness industry will ...
Latest News
The most high-risk and controversial Olympics of modern times begin today (23 July) in Tokyo, ...
Latest News
Further research into the levels of positive COVID-19 cases among those to have visited fitness ...
Latest News
Planning approval has been granted to what is set to become one of the first ...
Latest News
Digital fitness content provider, Wexer, is launching a new wellness resource on its connected Web ...
Featured supplier news
Featured supplier news: INEOS: The future of hand-sanitising
As gyms begin to reopen, cleanliness and hygiene remain an essential part of ensuring staff and members are confident to return.
Featured supplier news
Featured supplier news: miha bodytec EMS-PT: an irresistible way to boost your in-club offer
Post pandemic, technology continues to shape the way consumers access fitness. Apps and wearables are helping people reach their goals while digital offerings – which grew exponentially during lockdowns – continue to thrive.
Featured operator news
Featured operator news: Being active helps Parkwood Leisure customers save the NHS £16m
Parkwood Leisure, one of the UK’s leading public leisure facilities operators, helped prevent more than 7,000 cases of stroke, dementia, depression and type 2 diabetes in 2019, saving the NHS £16 million, a new social value report has shown.
Featured operator news
Featured operator news: Everyone Active generates £342m in social value
Award-winning leisure operator Everyone Active generated £342million in social value at its sites across the country in 2019/20.
Company profiles
Company profile: Jordan Fitness
Jordan Fitness have been at the forefront of premium gym design, with a strong reputation ...
Company profiles
Company profile: Magicline GmbH
For more than 30 years, Magicline has been driving the digitalisation of the fitness industry ...
Supplier Showcases
Supplier showcase - Gympass
Catalogue Gallery
Click on a catalogue to view it online
Directory
Red Light Therapy
 Red Light Rising: Red Light Therapy
Salt therapy products
Himalayan Source: Salt therapy products
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Skincare
Sothys: Skincare
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Architects/designers
Zynk Design Consultants: Architects/designers
Uniforms
Service Sport: Uniforms
Fitness equipment
Octane Fitness: Fitness equipment
Wearable technology solutions
MyZone: Wearable technology solutions
Spa software
SpaBooker: Spa software
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
13-14 Oct 2021
Online,
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

features

HCM People: Justin Andrews You Fit

We’re going after health club and spa management contracts for hotels and independent gyms and also planning to launch a You Fit franchise

Published in Health Club Management 2021 issue 4
Justin Andrews is leading the launch of You Fit’s contract management division / photo: kew green hotelgroup
Justin Andrews is leading the launch of You Fit’s contract management division / photo: kew green hotelgroup
We feel there’s a clear opportunity for a national health, fitness and wellness brand to compete and emerge in hotels

Tell us the key facts about your business
You Fit is a leisure and hotel management company, which was launched in 2018 by Kew Green Hotels.

We’ve got a portfolio of 22 clubs across the UK and 15,000 members. Each site has a gym, wetside facilities and group exercise studios, while selected locations also have spas.

Talk to us about the launch of your health club management contracting service
Up until now the development of You Fit has been completely dependent on us growing the wider hotel portfolio of Kew Green through the acquisition of hotels with health club and spa facilities.

We’ve realised there’s an opportunity for other hotels to benefit from the operational and commercial set-up of becoming part of a larger branded group such as ours. We also see opportunities in the independent health club sector.

As a result, we plan to grow the number of You Fit clubs beyond what we could achieve with the expansion of our own company, by branching out to work with investors, owners and operators who can benefit from adopting the You Fit brand and processes.

We’re also aware health club, leisure and spa operations are often secondary to the core business of hotels and outside the scope of some hoteliers. Our plan is to take the strain of running a health club and spa business, while providing a service that complements the hotel operation.

What’s the scope of your ambition?
While we’re initially looking for hotel contracts, our central team has a breadth of experience in private and public health clubs, gyms and spa operations, both in the UK and internationally, so the plan is to move towards working globally with hotels and independent club operators. We’re also planning to launch a You Fit franchise.

Why now?
Expansion is something we’ve been planning for some time. We feel we’re well placed to support and manage the recovery of any business through this post-lockdown period, to enable companies to get the most out of their business.

With the hotel sector fully re-opening, understandably the focus of hoteliers will be the commercial recovery of their properties. With this in mind, we can step in and focus on the leisure business for them by supporting and ensuring the financial recovery of the leisure offering, so they’re able to focus on the core hotel business.

The hotel market has a well established ‘op co/prop co’ model. Why has the health and fitness industry failed to develop in the same way?

There’s no doubt the hotel industry has changed significantly. Once upon a time, if you stayed in a branded hotel, it was owned by the company whose name was over the door. Today, hotels are often a collaborative business partnership between a brand or franchise, an operator and a separate business that owns the physical asset.

The hotel industry is very well established and by comparison the health club industry has only begun to mature in the same way in recent years.

I have no doubt similar multi-faceted business partnerships and ownership arrangements will emerge in the years to come.

Ours is an exciting, evolving industry and we will see the growth of franchise and licenced brands, management companies and venture capitalists working collaboratively as our industry continues to mature and expand.

How will you balance being an operator in your own right with being a contract operator. Do you see any conflicts of interest?
While the majority of our You Fit portfolio represents owned properties, we’ve held management contracts within our existing estate for many years.

To the leadership teams, there is no discernible difference in the way in which we operate, manage and focus on delivering commercial performance when compared to that of our owned clubs.

Managed and franchised You Fit clubs benefit from being supported in much the same way as our owned estate, including operational elements of our culture, centralised marketing and member retention, administration and collections functions. Each also has a dedicated account manager and performance coach.

What’s the business model?
We have many bespoke management options and will work with each client to come up with the best solution to meet their needs and requirements.

Each management contract client will benefit from a service including an external bi-annual health and safety audit, sales and marketing support, professional fees and licencing and a central admin support team.

Will you work with investors?
Initially, our franchise offering will be aimed predominantly at independent club operators who are in need of recovery support and would benefit most from operating with a branded solution.

What are your points of differentiation with existing contract operators?
Branded and franchise businesses repeatedly out-perform independent businesses. We see this across restaurants, fast-food, pubs, hotels, retail and fitness.

While hotel guests are typically travelling from outside the area, hotel health club and spa members are local residents. To this end, hotel-based clubs are competing with a multitude of well-known national brands.

We feel that there’s a clear opportunity for a strong national brand to compete and emerge in hotels.

For owners and operators, partnering delivers a clear brand identity with expansive demographic appeal, giving employees and members a sense of belonging and trust, while offering owners confidence in a proven model and commercial systems.

For small independent club operators it’s an affordable opportunity to join a larger brand and gain from operational and commercial systems.

What do you see coming down the track?
The last big shake up in the health, fitness and wellness industry came after the recession of 2008/9, which led to the emergence of budget gyms.

This led to long standing, well-known mid-market club brands disappearing from our high streets, but it also made health club memberships more broadly attainable and delivered year-on-year growth for the sector.

We’ve seen new fitness trends emerge over the past year which will bring with them further longer term changes that will continue to provide variety, points of differentiation and opportunities for our industry.

You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
You Fit, owned by Kew Green Hotels, currently manages 22 properties and is looking at global expansion / photo: kew green hotelgroup
https://www.leisureopportunities.co.uk/images/2021/245982_857828.jpg
Justin Andrews talks to HCM about the launch of You Fit’s hotel health club and spa contract management service
Latest News
The Pingdemic of people receiving notifications on their phones, telling them to self-isolate because of ...
Latest News
The Gym Group has extended its partnership with digital fitness platform Fiit, becoming the first ...
Latest News
The world's largest fitness trade fair, FIBO, has been rescheduled again and will now take ...
Latest News
Rainer Schaller, founder of budget gym megabrand McFIT, says that the global fitness industry will ...
Latest News
The most high-risk and controversial Olympics of modern times begin today (23 July) in Tokyo, ...
Latest News
Further research into the levels of positive COVID-19 cases among those to have visited fitness ...
Latest News
Planning approval has been granted to what is set to become one of the first ...
Latest News
Digital fitness content provider, Wexer, is launching a new wellness resource on its connected Web ...
Latest News
Leisure-net has revealed plans to transform its active-net business event from an annual face-to-face gathering ...
Latest News
F45's IPO on the New York Stock Exchange (NYSE) has revealed a strong appetite from ...
Latest News
A large health club plays a major role in tech giant Microsoft’s recently opened R&D ...
Featured supplier news
Featured supplier news: INEOS: The future of hand-sanitising
As gyms begin to reopen, cleanliness and hygiene remain an essential part of ensuring staff and members are confident to return.
Featured supplier news
Featured supplier news: miha bodytec EMS-PT: an irresistible way to boost your in-club offer
Post pandemic, technology continues to shape the way consumers access fitness. Apps and wearables are helping people reach their goals while digital offerings – which grew exponentially during lockdowns – continue to thrive.
Featured operator news
Featured operator news: Being active helps Parkwood Leisure customers save the NHS £16m
Parkwood Leisure, one of the UK’s leading public leisure facilities operators, helped prevent more than 7,000 cases of stroke, dementia, depression and type 2 diabetes in 2019, saving the NHS £16 million, a new social value report has shown.
Featured operator news
Featured operator news: Everyone Active generates £342m in social value
Award-winning leisure operator Everyone Active generated £342million in social value at its sites across the country in 2019/20.
Company profiles
Company profile: Jordan Fitness
Jordan Fitness have been at the forefront of premium gym design, with a strong reputation ...
Company profiles
Company profile: Magicline GmbH
For more than 30 years, Magicline has been driving the digitalisation of the fitness industry ...
Supplier Showcases
Supplier showcase - Gympass
Catalogue Gallery
Click on a catalogue to view it online
Directory
Red Light Therapy
 Red Light Rising: Red Light Therapy
Salt therapy products
Himalayan Source: Salt therapy products
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Skincare
Sothys: Skincare
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Architects/designers
Zynk Design Consultants: Architects/designers
Uniforms
Service Sport: Uniforms
Fitness equipment
Octane Fitness: Fitness equipment
Wearable technology solutions
MyZone: Wearable technology solutions
Spa software
SpaBooker: Spa software
Property & Tenders
Newport, Shropshire
Lilleshall Sports Academy
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
13-14 Oct 2021
Online,
Diary dates
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
Diary dates
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
Search news, features & products:
Find a supplier:
Premier Software Solutions
Premier Software Solutions