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Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Supplier showcase: Fisikal Limited

DiR Clubs – the largest fitness operator in Spain – appointed fisikal as its digital partner in 2019, with a 12 month plan for integration. As phase one comes to an end, we talk to Jordi Forns, co-director of fitness clubs at DiR, about why the brand committed to such a fundamental change

Published in Health Club Management 2020 issue 3
DiR is working with fisikal for tech solutions across multiple sites
DiR is working with fisikal for tech solutions across multiple sites

What was your brief to fisikal?
fisikal’s brief was to integrate with DIR’s existing systems and migrate a number of its services online to improve the operational efficiency of our personal trainer business and enhance the experience for both PTs and members.

We were operating a largely paper-based system which made it practically impossible, across multiple clubs, to accurately track and monitor how sessions were being sold, the number of sessions being sold, and which personal trainers were making the sales.

Introducing an online solution would also professionalise the service for our members, making it possible for them to access personal training plans, make appointments and pay for sessions, all independently, from a mobile device, instead of having to call the club and book through a very busy receptionist.

How has fisikal addressed your needs?
Phase one has extended way beyond supporting our personal training business, we’ve also introduced the fisikal online booking solution to our physiotherapy and nutrition advisory booking services.

The solution has been really well received by members and staff. Personal trainers are enjoying the fact that members can access their profile booking schedule online, then make a booking direct. Having these appointments drop into the diary is an absolute gift.

fisikal has been integrated with DiR’s bespoke business management system. How has that worked?
Our system is very complex and is managing 40 years of company history. It’s littered with nuances.

Thanks to fisikal’s flexible approach and perseverance, we’ve developed a bespoke solution that is fully integrated, delivers a seamless service to members and is easy for our staff to operate.

How have you found working with fisikal, day to day?
Great! fisikal is a truly valued partner that delivers as promised, on time and, as integrating a whole new digital solution across multiple sites is a hugely complicated process, it has been as painless as it could possibly be.

I love that fisikal has created a solution that adapts to our business and not the other way around.

What’s next for DiR and fisikal?
Phase two, starting now, sees the introduction of online personal training plans and access to a library of video exercises, as well as generic workouts and online payments.

To read the full interview with Jordi Forns, visit www.fisikal.com/press

For more information, email fisikal at [email protected]

Twitter:@fisikal

Facebook: fisikal

LinkedIn: linkedin.com/company/fisikal

Jordi Forns, DiR
"I love that fisikal has created a solution which adapts to our business and not the other way around" - Jordi Forns, DiR
http://www.leisureopportunities.com/images/2020/426832_155569.jpg
We talk to DiR Clubs' Jordi Forns about why they appointed fisikal as their digital partner...
Jordi Forns, DiR,Fisikal, DiR Clubs, Jordi Forns,
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features

Supplier showcase: Fisikal Limited

DiR Clubs – the largest fitness operator in Spain – appointed fisikal as its digital partner in 2019, with a 12 month plan for integration. As phase one comes to an end, we talk to Jordi Forns, co-director of fitness clubs at DiR, about why the brand committed to such a fundamental change

Published in Health Club Management 2020 issue 3
DiR is working with fisikal for tech solutions across multiple sites
DiR is working with fisikal for tech solutions across multiple sites

What was your brief to fisikal?
fisikal’s brief was to integrate with DIR’s existing systems and migrate a number of its services online to improve the operational efficiency of our personal trainer business and enhance the experience for both PTs and members.

We were operating a largely paper-based system which made it practically impossible, across multiple clubs, to accurately track and monitor how sessions were being sold, the number of sessions being sold, and which personal trainers were making the sales.

Introducing an online solution would also professionalise the service for our members, making it possible for them to access personal training plans, make appointments and pay for sessions, all independently, from a mobile device, instead of having to call the club and book through a very busy receptionist.

How has fisikal addressed your needs?
Phase one has extended way beyond supporting our personal training business, we’ve also introduced the fisikal online booking solution to our physiotherapy and nutrition advisory booking services.

The solution has been really well received by members and staff. Personal trainers are enjoying the fact that members can access their profile booking schedule online, then make a booking direct. Having these appointments drop into the diary is an absolute gift.

fisikal has been integrated with DiR’s bespoke business management system. How has that worked?
Our system is very complex and is managing 40 years of company history. It’s littered with nuances.

Thanks to fisikal’s flexible approach and perseverance, we’ve developed a bespoke solution that is fully integrated, delivers a seamless service to members and is easy for our staff to operate.

How have you found working with fisikal, day to day?
Great! fisikal is a truly valued partner that delivers as promised, on time and, as integrating a whole new digital solution across multiple sites is a hugely complicated process, it has been as painless as it could possibly be.

I love that fisikal has created a solution that adapts to our business and not the other way around.

What’s next for DiR and fisikal?
Phase two, starting now, sees the introduction of online personal training plans and access to a library of video exercises, as well as generic workouts and online payments.

To read the full interview with Jordi Forns, visit www.fisikal.com/press

For more information, email fisikal at [email protected]

Twitter:@fisikal

Facebook: fisikal

LinkedIn: linkedin.com/company/fisikal

Jordi Forns, DiR
"I love that fisikal has created a solution which adapts to our business and not the other way around" - Jordi Forns, DiR
http://www.leisureopportunities.com/images/2020/426832_155569.jpg
We talk to DiR Clubs' Jordi Forns about why they appointed fisikal as their digital partner...
Jordi Forns, DiR,Fisikal, DiR Clubs, Jordi Forns,
Latest News
The fitness industry in Europe is uniting today (30 May) to launch #beactivehour, a free ...
Latest News
PureGym has become the latest fitness operator to deploy a digital offering in a bid ...
Latest News
A new report has revealed the likely timescales and shape of the UK fitness market's ...
Latest News
There has been a "surge in appreciation" of exercise during lockdown, with people turning to ...
Latest News
Gyms and health clubs in Dubai, UAE, have begun reopening their doors today (27 May) ...
Latest News
HCM understands that the directors of énergie Fitness have brought in specialist company FRP Advisory ...
Latest News
Planning approval has been granted for a new David Lloyd Club in Bicester, Oxfordshire. The ...
Latest News
Aerobic exercise boosts blood flow into two key regions of the brain associated with memory, ...
Latest News
Gympass has launched a new digital platform as a response to the increase in demand ...
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Job search
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Featured supplier news
Featured supplier: Gympass partners with Wexer to launch on-demand workouts for operators
Gympass has launched Gympass Plus - including an on-demand platform powered by Wexer - for its 2,200+ operator partners. The platform comprises more than 500 workouts from 18 content providers including Zumba and Gaiam.
Featured supplier news
Featured supplier: Incorpore and MoveGB ink groundbreaking partnership to transform corporate wellness offering
Incorpore and MoveGB have entered into a landmark partnership, combining the UK’s largest provider of corporate gym memberships with the nation’s biggest network of classes.
Video Gallery
Technogym mywellness app
Technogym
Improve your training experience. All your data in a single app. Read more
More videos:
Company profiles
Company profile: Crown Sports Lockers
Crown Sports Lockers has designed, crafted and fitted bespoke timber furniture for spas, hotels and ...
Company profiles
Company profile: Octane Fitness
A global innovator of high-performance fitness equipment, Octane Fitness, a Nautilus, Inc. brand, continually redefines ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Locking solutions
Monster Padlocks: Locking solutions
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Skincare
Comfort Zone - Davines S.p.A: Skincare
Management software
Fisikal: Management software
Fitness Software
FunXtion International BV: Fitness Software
Independent service & maintenance
Servicesport UK Limited: Independent service & maintenance
Wearable technology solutions
MyZone: Wearable technology solutions
Exercise equipment
Technogym: Exercise equipment
Spa software
SpaBooker: Spa software
Property & Tenders
Greywell, Hampshire
Barnsgrove Health and Wellness Club
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
04 Jun 2020
Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
06-07 Jul 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
28-31 Aug 2020
Expo Centre & Riviera di Rimini, Italy
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
11-12 Oct 2020
ExCeL London, London, United Kingdom
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
27-30 Oct 2020
Messe Stuttgart, Germany
Diary dates
30-31 Oct 2020
NEC, Birmingham, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
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