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Health Club Management

Health Club Management

features

Software: Tech upgrade

New technology is transforming the way the health and fitness industry functions and interacts with customers. Liz Terry catches up with operators around the industry for an update

By Liz Terry, Leisure Media | Published in Health Club Management 2019 issue 4
Fisikal
Client: Third Space, London
The product: Fisikal and EZ Runner
Colin Waggett, CEO, Third Space

Third Space wanted to enhance its member experience and streamline operational processes during a three-phase systems upgrade.

In the first phase, a GroupEx booking solution was implemented and Fisikal built a custom-branded, mobile-optimised member portal and integrated it into the Third Space website.

This gives Third Space full control over how pages look and feel, to ensure a seamless experience for members, while giving managers access to user-flow analytics.

Fisikal also created iOS and Android member apps that streamline how members manage bookings, while giving the company information about their interests.

Third Space wanted to make it easier for members to engage with PTs, so in phase two, Fisikal enabled members to view staff availability and book and pay through their app, while streamlining credit management and staff availability functionality.

Third Space also wanted to change the way members are assessed and programmed, to leverage digital solutions and enhance the customer experience, so this was dealt with in phase three.

"Our members are increasingly looking for digital tools to support them on their fitness journey" - Colin Waggett, CEO, Third Space

Colin Waggett, CEO of Third Space, said: “Our members are increasingly looking for digital tools to support them on their fitness journey. Working with Fisikal, we’ve taken a huge step forward in making it easier for them to book classes, schedule PT sessions and enjoy the Third Space experience.”

Did you replace an existing system?
Third Space wanted Fisikal and EZ Runner to integrate so they could benefit from having both systems combined into one solution, while taking their customer experience mobile.

EZ Runner manages all things relating to membership and POS, while Fisikal manages customer experience for bookings, assessments and programming.

Tell us about other improvements
Functionality and data from both Fisikal and EZ Runner are pulled into the platform through APIs to give a streamlined customer experience.

Fisikal’s pay-scheme management solution has also been configured to calculate staff commission within a number of specific variables and to present the output in a variety of formats for Third Space.

Fisikal and EZ Runner collaborated on a new system to improve the customer journey at Third Space
Mindbody
Client: The Wall, Los Angeles
The product: Fitmetrix by Mindbody
Jason Wimberly, founder of The Wall

What was the scope of work?
The Wall, founded by master instructor Jason Wimberly, creates a community among its members and gives them the tools they need to break down the barriers that keep them from their individual fitness goals.

To do this, Wimberly and his studio in Los Angeles needed a fitness tracking software solution that would also integrate with other platforms like Mindbody gym scheduling software.

He found a suitable system in the FitMetrix heartrate training system by Mindbody.

What improvements have you implemented?
FitMetrix offers multiple products to increase customer engagement, so The Wall was able to select a package tailored to its brand and class style.

Members at the club enjoy stacked-style classes that encompass different types of workouts – core activation, high-intensity circuit training, and cardio – to challenge the entire body while maintaining elevated heart rate levels.

The Wall isn’t just a fitness studio – Wimberly and his staff consider their services a lifestyle concept. But in order to support such unique fitness services, Wimberly needed the right fitness tracking software to provide stats and figures without confusing customers.

Mindbody work on a new system for The Wall in LA
Legend Club Management Systems
Client: Newry, Mourne & Down District Council, Northern Ireland
The product: Legend
Kieran Gordon

What was the scope of work?
The team at Newry, Mourne & Down District Council was looking for a single system for registration, online booking and memberships, to enable the development of services to promote its aims of a healthy society, while ensuring accessibility for everyone.

Kieran Gordon, head of indoor leisure at NMDDC explains, saying: "We had 14 sites with different charges for the same activities and different membership options. None of the systems were inter-operable and there was no single database.

"In addition, up-to-date, accurate business information wasn’t available.

"Timely, accurate information was deemed vital in order to develop our services in line with corporate objectives.

"We recognised there was an opportunity to streamline the business with a single ‘one-stop’ solution, while improving our services through technology-driven innovation."

"We recognised there was an opportunity to streamline the business with a single, ‘one-stop’ system" - Kieran Gordon, Head of indoor leisure, NMDDC

In undertaking the installation, Newry worked with Legend to implement customer-friendly initiatives including concierge-style kiosks, an access control system and a native app that has upgraded all customer journeys.

Other initiatives included outsourcing direct debit collections to Legend Leisure Services and adopting Legend’s customer communications solution for customer interactions.

Newry Mourne and Down District Council installed Legend’s One System, One Solution

Did you replace an existing system?
Legend replaced systems from Gladstone and other vendors. Ten sites went live with the Legend One System One Solution over a six day period.

Tell us about the improvements
Newry gained a unified single solution software system which gave community-users greater membership accessibility, online booking and enhanced customer experiences – on-site, online and via the native app. In addition, a Legend API was used to deliver Technogym myWellness integration.

The installation has enabled Newry to use its data to uncover business opportunities, streamline operations and drive innovation and best practice across the region.

The system was installed to improve the wellbeing of residents
The council is committed to promoting a healthy society, while ensuring accessibility for everyone
http://www.leisureopportunities.com/images/imagesX/HCM2019_4tech.jpg
From Third Space in London to The Wall in LA, we look at the latest software partnerships
People
HCM people

Michael Ramsay

Founder and director, STRONG Rowformer
There’s something about the combination of fast-twitch and slow-twitch fibres working together that absolutely destroys you and gives you an almost euphoric feeling at the end of every workout
People
HCM people

Dr Jonathan Leary

Remedy Place, West Hollywood: Founder and CEO
Remedy Place teaches people how to take care of themselves and gives them the tools they need to be holistically healthy
People
HCM people

Professor Zhen Yan

director of the Center for Skeletal Muscle Research, University of Virginia
Regular exercise may help people survive COVID-19
Features
Software
With the coronavirus pandemic forcing gyms across the world to temporarily close their doors, staying connected to your members digitally has never been more important. Software suppliers tell Steph Eaves how they’re contributing
Features
Coronavirus
The coronavirus pandemic has inspired a huge pivot to digital right across the industry, from sole traders to large chains and trusts. Kath Hudson looks at some of the offerings pulled together in lightning fast time to keep members active and sane
Features
Supplier showcase
With the spread of COVID-19 forcing more people into isolation, PureGym worked with FunXtion to rapidly include a digital on-demand workout offering to support members at home
Features
Insight
Industry analyst David Minton launched his new fitNdata global monitor just in time to catch the headline numbers for the impact of the coronavirus on the sector. He tells us how it’s looking
Features
Coronavirus
As the sector looks into the void of the COVID-19 lockdown and its aftermath, Duncan Wood-Allum presents a blueprint for a positive future
Features
Coronavirus
As clubs were ordered to close, one logical response was to freeze memberships, despite the financial difficulties it would cause. However, many operators found their community was willing to support them, as Kath Hudson reports
Features
Functional training
It’s easy to get stuck in a functional rut, relying on the same old burpees and ball slams. We ask for inspiration on how to put the fun back into functional training
Features
Latest News
David Lloyd Leisure (DLL) has reopened 50 of its clubs for socially distanced outdoor exercise. ...
Latest News
The Beau Sejour leisure centre on the island of Guernsey has become the first public ...
Latest News
Mike Lamb CEO, Asia of Jetts 24 Hour Fitness, which has clubs in south-east Asia, ...
Latest News
The varying approaches taken by the UK's four home nations to reopening businesses is creating ...
Latest News
DataHub has launched a contact tracking app, specifically designed for the fitness and physical activity ...
Latest News
ukactive has questioned the government's decision to make all employers start paying towards the wages ...
Latest News
A study on how exercise changes the body at a molecular level has suggested that ...
Job search
POST YOUR JOB
Opinion
promotion
Hedgehog Concept Ltd has developed software that allows its clients to track usage and customer volume on a minute to minute basis.
Opinion: Is your software fit for COVID-19?
Featured supplier news
Featured supplier: Adidas calls on BLK BOX for flooring solutions at new World of Sports complex
Adidas believes that creators, just like athletes, need an environment that inspires their employees to perform and believe that through sport, we have the power to change lives.
Featured supplier news
Featured supplier: What’s your Covid-19 exit strategy? How will you use this time to relaunch your business to thrive, not just survive
There is no escaping the fact that we are operating in extraordinary times. Our physical health clubs, gyms and studios are closed and we’re trying to keep our membership engaged, fit and healthy via online and digital training.
Video Gallery
Technogym mywellness app
Technogym
Improve your training experience. All your data in a single app. Read more
More videos:
    Company profiles
    Company profile: Precor
    For more than 35 years, Precor has driven fitness forward. We continue that heritage every ...
    Company profiles
    Company profile: Safe Space Lockers
    Safe Space have over 25 years of experience in the UK leisure and fitness industry, ...
    Catalogue Gallery
    Click on a catalogue to view it online
    Directory
    Direct debit solutions
    Harlands Group: Direct debit solutions
    Fitness software
    Go Do.Fitness: Fitness software
    Design consultants
    Zynk Design Consultants: Design consultants
    Exercise equipment
    Technogym: Exercise equipment
    Skincare
    Sothys: Skincare
    Hydrotherapy / spa fragrances
    Kemitron GmbH: Hydrotherapy / spa fragrances
    Independent service & maintenance
    Servicesport UK Limited: Independent service & maintenance
    Lockers/interior design
    Crown Sports Lockers: Lockers/interior design
    Trade associations
    International SPA Association - iSPA: Trade associations
    Whole body cryotherapy
    Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
    Property & Tenders
    Greywell, Hampshire
    Barnsgrove Health and Wellness Club
    Property & Tenders
    Derby City Council
    Property & Tenders
    Diary dates
    13 Jun 2020
    Worldwide, Various,
    Diary dates
    06-07 Jul 2020
    Eastwood Hall, Nottingham, United Kingdom
    Diary dates
    28-31 Aug 2020
    Expo Centre & Riviera di Rimini, Italy
    Diary dates
    21-24 Sep 2020
    Loews Coronado Bay Resort, Coronado, United States
    Diary dates
    01-02 Oct 2020
    Whittlebury Hall, Whittlebury, United Kingdom
    Diary dates
    11-12 Oct 2020
    ExCeL London, London, United Kingdom
    Diary dates
    17-23 Oct 2020
    Pinggu, Beijing, China
    Diary dates
    27-30 Oct 2020
    Messe Stuttgart, Germany
    Diary dates
    30-31 Oct 2020
    NEC, Birmingham, United Kingdom
    Diary dates
    27-28 Nov 2020
    Athena, Leicester, United Kingdom
    Diary dates

    features

    Software: Tech upgrade

    New technology is transforming the way the health and fitness industry functions and interacts with customers. Liz Terry catches up with operators around the industry for an update

    By Liz Terry, Leisure Media | Published in Health Club Management 2019 issue 4
    Fisikal
    Client: Third Space, London
    The product: Fisikal and EZ Runner
    Colin Waggett, CEO, Third Space

    Third Space wanted to enhance its member experience and streamline operational processes during a three-phase systems upgrade.

    In the first phase, a GroupEx booking solution was implemented and Fisikal built a custom-branded, mobile-optimised member portal and integrated it into the Third Space website.

    This gives Third Space full control over how pages look and feel, to ensure a seamless experience for members, while giving managers access to user-flow analytics.

    Fisikal also created iOS and Android member apps that streamline how members manage bookings, while giving the company information about their interests.

    Third Space wanted to make it easier for members to engage with PTs, so in phase two, Fisikal enabled members to view staff availability and book and pay through their app, while streamlining credit management and staff availability functionality.

    Third Space also wanted to change the way members are assessed and programmed, to leverage digital solutions and enhance the customer experience, so this was dealt with in phase three.

    "Our members are increasingly looking for digital tools to support them on their fitness journey" - Colin Waggett, CEO, Third Space

    Colin Waggett, CEO of Third Space, said: “Our members are increasingly looking for digital tools to support them on their fitness journey. Working with Fisikal, we’ve taken a huge step forward in making it easier for them to book classes, schedule PT sessions and enjoy the Third Space experience.”

    Did you replace an existing system?
    Third Space wanted Fisikal and EZ Runner to integrate so they could benefit from having both systems combined into one solution, while taking their customer experience mobile.

    EZ Runner manages all things relating to membership and POS, while Fisikal manages customer experience for bookings, assessments and programming.

    Tell us about other improvements
    Functionality and data from both Fisikal and EZ Runner are pulled into the platform through APIs to give a streamlined customer experience.

    Fisikal’s pay-scheme management solution has also been configured to calculate staff commission within a number of specific variables and to present the output in a variety of formats for Third Space.

    Fisikal and EZ Runner collaborated on a new system to improve the customer journey at Third Space
    Mindbody
    Client: The Wall, Los Angeles
    The product: Fitmetrix by Mindbody
    Jason Wimberly, founder of The Wall

    What was the scope of work?
    The Wall, founded by master instructor Jason Wimberly, creates a community among its members and gives them the tools they need to break down the barriers that keep them from their individual fitness goals.

    To do this, Wimberly and his studio in Los Angeles needed a fitness tracking software solution that would also integrate with other platforms like Mindbody gym scheduling software.

    He found a suitable system in the FitMetrix heartrate training system by Mindbody.

    What improvements have you implemented?
    FitMetrix offers multiple products to increase customer engagement, so The Wall was able to select a package tailored to its brand and class style.

    Members at the club enjoy stacked-style classes that encompass different types of workouts – core activation, high-intensity circuit training, and cardio – to challenge the entire body while maintaining elevated heart rate levels.

    The Wall isn’t just a fitness studio – Wimberly and his staff consider their services a lifestyle concept. But in order to support such unique fitness services, Wimberly needed the right fitness tracking software to provide stats and figures without confusing customers.

    Mindbody work on a new system for The Wall in LA
    Legend Club Management Systems
    Client: Newry, Mourne & Down District Council, Northern Ireland
    The product: Legend
    Kieran Gordon

    What was the scope of work?
    The team at Newry, Mourne & Down District Council was looking for a single system for registration, online booking and memberships, to enable the development of services to promote its aims of a healthy society, while ensuring accessibility for everyone.

    Kieran Gordon, head of indoor leisure at NMDDC explains, saying: "We had 14 sites with different charges for the same activities and different membership options. None of the systems were inter-operable and there was no single database.

    "In addition, up-to-date, accurate business information wasn’t available.

    "Timely, accurate information was deemed vital in order to develop our services in line with corporate objectives.

    "We recognised there was an opportunity to streamline the business with a single ‘one-stop’ solution, while improving our services through technology-driven innovation."

    "We recognised there was an opportunity to streamline the business with a single, ‘one-stop’ system" - Kieran Gordon, Head of indoor leisure, NMDDC

    In undertaking the installation, Newry worked with Legend to implement customer-friendly initiatives including concierge-style kiosks, an access control system and a native app that has upgraded all customer journeys.

    Other initiatives included outsourcing direct debit collections to Legend Leisure Services and adopting Legend’s customer communications solution for customer interactions.

    Newry Mourne and Down District Council installed Legend’s One System, One Solution

    Did you replace an existing system?
    Legend replaced systems from Gladstone and other vendors. Ten sites went live with the Legend One System One Solution over a six day period.

    Tell us about the improvements
    Newry gained a unified single solution software system which gave community-users greater membership accessibility, online booking and enhanced customer experiences – on-site, online and via the native app. In addition, a Legend API was used to deliver Technogym myWellness integration.

    The installation has enabled Newry to use its data to uncover business opportunities, streamline operations and drive innovation and best practice across the region.

    The system was installed to improve the wellbeing of residents
    The council is committed to promoting a healthy society, while ensuring accessibility for everyone
    http://www.leisureopportunities.com/images/imagesX/HCM2019_4tech.jpg
    From Third Space in London to The Wall in LA, we look at the latest software partnerships
    Latest News
    David Lloyd Leisure (DLL) has reopened 50 of its clubs for socially distanced outdoor exercise. ...
    Latest News
    The Beau Sejour leisure centre on the island of Guernsey has become the first public ...
    Latest News
    Mike Lamb CEO, Asia of Jetts 24 Hour Fitness, which has clubs in south-east Asia, ...
    Latest News
    The varying approaches taken by the UK's four home nations to reopening businesses is creating ...
    Latest News
    DataHub has launched a contact tracking app, specifically designed for the fitness and physical activity ...
    Latest News
    ukactive has questioned the government's decision to make all employers start paying towards the wages ...
    Latest News
    A study on how exercise changes the body at a molecular level has suggested that ...
    Latest News
    A new industry support association, Fitness United, launches today (1 June) to bring suppliers and ...
    Latest News
    Corporate broking and advisory firm, Peel Hunt, has issued a 'buy' recommendation for shares in ...
    Latest News
    Health club chain 24 Hour Fitness has reopened some of its sites in Texas and ...
    Job search
    POST YOUR JOB
    Opinion
    promotion
    Hedgehog Concept Ltd has developed software that allows its clients to track usage and customer volume on a minute to minute basis.
    Opinion: Is your software fit for COVID-19?
    Featured supplier news
    Featured supplier: Adidas calls on BLK BOX for flooring solutions at new World of Sports complex
    Adidas believes that creators, just like athletes, need an environment that inspires their employees to perform and believe that through sport, we have the power to change lives.
    Featured supplier news
    Featured supplier: What’s your Covid-19 exit strategy? How will you use this time to relaunch your business to thrive, not just survive
    There is no escaping the fact that we are operating in extraordinary times. Our physical health clubs, gyms and studios are closed and we’re trying to keep our membership engaged, fit and healthy via online and digital training.
    Video Gallery
    Technogym mywellness app
    Technogym
    Improve your training experience. All your data in a single app. Read more
    More videos:
      Company profiles
      Company profile: Precor
      For more than 35 years, Precor has driven fitness forward. We continue that heritage every ...
      Company profiles
      Company profile: Safe Space Lockers
      Safe Space have over 25 years of experience in the UK leisure and fitness industry, ...
      Catalogue Gallery
      Click on a catalogue to view it online
      Directory
      Direct debit solutions
      Harlands Group: Direct debit solutions
      Fitness software
      Go Do.Fitness: Fitness software
      Design consultants
      Zynk Design Consultants: Design consultants
      Exercise equipment
      Technogym: Exercise equipment
      Skincare
      Sothys: Skincare
      Hydrotherapy / spa fragrances
      Kemitron GmbH: Hydrotherapy / spa fragrances
      Independent service & maintenance
      Servicesport UK Limited: Independent service & maintenance
      Lockers/interior design
      Crown Sports Lockers: Lockers/interior design
      Trade associations
      International SPA Association - iSPA: Trade associations
      Whole body cryotherapy
      Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
      Property & Tenders
      Greywell, Hampshire
      Barnsgrove Health and Wellness Club
      Property & Tenders
      Derby City Council
      Property & Tenders
      Diary dates
      13 Jun 2020
      Worldwide, Various,
      Diary dates
      06-07 Jul 2020
      Eastwood Hall, Nottingham, United Kingdom
      Diary dates
      28-31 Aug 2020
      Expo Centre & Riviera di Rimini, Italy
      Diary dates
      21-24 Sep 2020
      Loews Coronado Bay Resort, Coronado, United States
      Diary dates
      01-02 Oct 2020
      Whittlebury Hall, Whittlebury, United Kingdom
      Diary dates
      11-12 Oct 2020
      ExCeL London, London, United Kingdom
      Diary dates
      17-23 Oct 2020
      Pinggu, Beijing, China
      Diary dates
      27-30 Oct 2020
      Messe Stuttgart, Germany
      Diary dates
      30-31 Oct 2020
      NEC, Birmingham, United Kingdom
      Diary dates
      27-28 Nov 2020
      Athena, Leicester, United Kingdom
      Diary dates
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