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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Software: Tech upgrade

New technology is transforming the way the health and fitness industry functions and interacts with customers. Liz Terry catches up with operators around the industry for an update

By Liz Terry, Leisure Media | Published in Health Club Management 2019 issue 4
Fisikal
Client: Third Space, London
The product: Fisikal and EZ Runner
Colin Waggett, CEO, Third Space

Third Space wanted to enhance its member experience and streamline operational processes during a three-phase systems upgrade.

In the first phase, a GroupEx booking solution was implemented and Fisikal built a custom-branded, mobile-optimised member portal and integrated it into the Third Space website.

This gives Third Space full control over how pages look and feel, to ensure a seamless experience for members, while giving managers access to user-flow analytics.

Fisikal also created iOS and Android member apps that streamline how members manage bookings, while giving the company information about their interests.

Third Space wanted to make it easier for members to engage with PTs, so in phase two, Fisikal enabled members to view staff availability and book and pay through their app, while streamlining credit management and staff availability functionality.

Third Space also wanted to change the way members are assessed and programmed, to leverage digital solutions and enhance the customer experience, so this was dealt with in phase three.

"Our members are increasingly looking for digital tools to support them on their fitness journey" - Colin Waggett, CEO, Third Space

Colin Waggett, CEO of Third Space, said: “Our members are increasingly looking for digital tools to support them on their fitness journey. Working with Fisikal, we’ve taken a huge step forward in making it easier for them to book classes, schedule PT sessions and enjoy the Third Space experience.”

Did you replace an existing system?
Third Space wanted Fisikal and EZ Runner to integrate so they could benefit from having both systems combined into one solution, while taking their customer experience mobile.

EZ Runner manages all things relating to membership and POS, while Fisikal manages customer experience for bookings, assessments and programming.

Tell us about other improvements
Functionality and data from both Fisikal and EZ Runner are pulled into the platform through APIs to give a streamlined customer experience.

Fisikal’s pay-scheme management solution has also been configured to calculate staff commission within a number of specific variables and to present the output in a variety of formats for Third Space.

Fisikal and EZ Runner collaborated on a new system to improve the customer journey at Third Space
Mindbody
Client: The Wall, Los Angeles
The product: Fitmetrix by Mindbody
Jason Wimberly, founder of The Wall

What was the scope of work?
The Wall, founded by master instructor Jason Wimberly, creates a community among its members and gives them the tools they need to break down the barriers that keep them from their individual fitness goals.

To do this, Wimberly and his studio in Los Angeles needed a fitness tracking software solution that would also integrate with other platforms like Mindbody gym scheduling software.

He found a suitable system in the FitMetrix heartrate training system by Mindbody.

What improvements have you implemented?
FitMetrix offers multiple products to increase customer engagement, so The Wall was able to select a package tailored to its brand and class style.

Members at the club enjoy stacked-style classes that encompass different types of workouts – core activation, high-intensity circuit training, and cardio – to challenge the entire body while maintaining elevated heart rate levels.

The Wall isn’t just a fitness studio – Wimberly and his staff consider their services a lifestyle concept. But in order to support such unique fitness services, Wimberly needed the right fitness tracking software to provide stats and figures without confusing customers.

Mindbody work on a new system for The Wall in LA
Legend Club Management Systems
Client: Newry, Mourne & Down District Council, Northern Ireland
The product: Legend
Kieran Gordon

What was the scope of work?
The team at Newry, Mourne & Down District Council was looking for a single system for registration, online booking and memberships, to enable the development of services to promote its aims of a healthy society, while ensuring accessibility for everyone.

Kieran Gordon, head of indoor leisure at NMDDC explains, saying: "We had 14 sites with different charges for the same activities and different membership options. None of the systems were inter-operable and there was no single database.

"In addition, up-to-date, accurate business information wasn’t available.

"Timely, accurate information was deemed vital in order to develop our services in line with corporate objectives.

"We recognised there was an opportunity to streamline the business with a single ‘one-stop’ solution, while improving our services through technology-driven innovation."

"We recognised there was an opportunity to streamline the business with a single, ‘one-stop’ system" - Kieran Gordon, Head of indoor leisure, NMDDC

In undertaking the installation, Newry worked with Legend to implement customer-friendly initiatives including concierge-style kiosks, an access control system and a native app that has upgraded all customer journeys.

Other initiatives included outsourcing direct debit collections to Legend Leisure Services and adopting Legend’s customer communications solution for customer interactions.

Newry Mourne and Down District Council installed Legend’s One System, One Solution

Did you replace an existing system?
Legend replaced systems from Gladstone and other vendors. Ten sites went live with the Legend One System One Solution over a six day period.

Tell us about the improvements
Newry gained a unified single solution software system which gave community-users greater membership accessibility, online booking and enhanced customer experiences – on-site, online and via the native app. In addition, a Legend API was used to deliver Technogym myWellness integration.

The installation has enabled Newry to use its data to uncover business opportunities, streamline operations and drive innovation and best practice across the region.

The system was installed to improve the wellbeing of residents
The council is committed to promoting a healthy society, while ensuring accessibility for everyone
http://www.leisureopportunities.com/images/imagesX/HCM2019_4tech.jpg
From Third Space in London to The Wall in LA, we look at the latest software partnerships
People
HCM people

Amanda Daley

Professor of behavioural medicine, Loughborough University
PACE labelling would be a simple, user-friendly way of informing people, at a glance, of the amount of physical activity required for the food they are considering eating
People
In 20 years’ time, by helping our population to become fitter and healthier, projects like this can reduce our workload
People
HCM people

Duncan Jefford

Regional Director, Everyone Active
People don’t want to just come in and run on a treadmill or sit on a bike, they want an experience
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New research from Mintel reveals private health and fitness clubs had a record breaking year in 2019. Mintel’s Lauren Ryan gives us the highlights
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Featured supplier news
Featured supplier: Speedflex enters new partnership with Gateshead Council
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Featured supplier: WEXO: The definitive cross training solution
A new cross training concept has arrived, offering weightlifting, athletic, metabolic, and functional exercises in a circuit format.
Video Gallery
How to use the MZ-Bodyscan
MyZone
The Best Product for the Best Clubs Read more
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Company profiles
Company profile: MiE FitQuest
FitQuest (MiE Medical Research) are specialists in the field of human performance measurement. We have ...
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Company profile: Jordan Fitness
Jordan Fitness have been at the forefront of premium gym design, with a strong reputation ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Audio visual
Hutchison Technologies: Audio visual
Trade associations
International SPA Association - iSPA: Trade associations
Exercise equipment
Star Trac / Core Health & Fitness: Exercise equipment
Lockers/interior design
Fitlockers: Lockers/interior design
Fitness equipment
Miha Bodytec GmbH: Fitness equipment
Management software
Fisikal: Management software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Locking solutions
Ojmar: Locking solutions
Direct debit solutions
Debit Finance Collections: Direct debit solutions
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
06-07 Mar 2020
Palazzo del Ghiaccio, Milan, Italy
Diary dates
23-25 Mar 2020
Hilton, Barcelona, Spain
Diary dates
25 Mar 2020
Executive Boardroom, Middlesex University, London, United Kingdom
Diary dates
25-26 Mar 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
26-29 Mar 2020
The Winter Gardens Blackpool, Blackpool , United Kingdom
Diary dates
27-29 Mar 2020
TeatroGoya Multiespacio, Madrid, Spain
Diary dates
19-24 Apr 2020
tbc, Beijing, China
Diary dates
04 Jun 2020
Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
17-18 Jun 2020
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
30-31 Oct 2020
NEC, Birmingham, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates

features

Software: Tech upgrade

New technology is transforming the way the health and fitness industry functions and interacts with customers. Liz Terry catches up with operators around the industry for an update

By Liz Terry, Leisure Media | Published in Health Club Management 2019 issue 4
Fisikal
Client: Third Space, London
The product: Fisikal and EZ Runner
Colin Waggett, CEO, Third Space

Third Space wanted to enhance its member experience and streamline operational processes during a three-phase systems upgrade.

In the first phase, a GroupEx booking solution was implemented and Fisikal built a custom-branded, mobile-optimised member portal and integrated it into the Third Space website.

This gives Third Space full control over how pages look and feel, to ensure a seamless experience for members, while giving managers access to user-flow analytics.

Fisikal also created iOS and Android member apps that streamline how members manage bookings, while giving the company information about their interests.

Third Space wanted to make it easier for members to engage with PTs, so in phase two, Fisikal enabled members to view staff availability and book and pay through their app, while streamlining credit management and staff availability functionality.

Third Space also wanted to change the way members are assessed and programmed, to leverage digital solutions and enhance the customer experience, so this was dealt with in phase three.

"Our members are increasingly looking for digital tools to support them on their fitness journey" - Colin Waggett, CEO, Third Space

Colin Waggett, CEO of Third Space, said: “Our members are increasingly looking for digital tools to support them on their fitness journey. Working with Fisikal, we’ve taken a huge step forward in making it easier for them to book classes, schedule PT sessions and enjoy the Third Space experience.”

Did you replace an existing system?
Third Space wanted Fisikal and EZ Runner to integrate so they could benefit from having both systems combined into one solution, while taking their customer experience mobile.

EZ Runner manages all things relating to membership and POS, while Fisikal manages customer experience for bookings, assessments and programming.

Tell us about other improvements
Functionality and data from both Fisikal and EZ Runner are pulled into the platform through APIs to give a streamlined customer experience.

Fisikal’s pay-scheme management solution has also been configured to calculate staff commission within a number of specific variables and to present the output in a variety of formats for Third Space.

Fisikal and EZ Runner collaborated on a new system to improve the customer journey at Third Space
Mindbody
Client: The Wall, Los Angeles
The product: Fitmetrix by Mindbody
Jason Wimberly, founder of The Wall

What was the scope of work?
The Wall, founded by master instructor Jason Wimberly, creates a community among its members and gives them the tools they need to break down the barriers that keep them from their individual fitness goals.

To do this, Wimberly and his studio in Los Angeles needed a fitness tracking software solution that would also integrate with other platforms like Mindbody gym scheduling software.

He found a suitable system in the FitMetrix heartrate training system by Mindbody.

What improvements have you implemented?
FitMetrix offers multiple products to increase customer engagement, so The Wall was able to select a package tailored to its brand and class style.

Members at the club enjoy stacked-style classes that encompass different types of workouts – core activation, high-intensity circuit training, and cardio – to challenge the entire body while maintaining elevated heart rate levels.

The Wall isn’t just a fitness studio – Wimberly and his staff consider their services a lifestyle concept. But in order to support such unique fitness services, Wimberly needed the right fitness tracking software to provide stats and figures without confusing customers.

Mindbody work on a new system for The Wall in LA
Legend Club Management Systems
Client: Newry, Mourne & Down District Council, Northern Ireland
The product: Legend
Kieran Gordon

What was the scope of work?
The team at Newry, Mourne & Down District Council was looking for a single system for registration, online booking and memberships, to enable the development of services to promote its aims of a healthy society, while ensuring accessibility for everyone.

Kieran Gordon, head of indoor leisure at NMDDC explains, saying: "We had 14 sites with different charges for the same activities and different membership options. None of the systems were inter-operable and there was no single database.

"In addition, up-to-date, accurate business information wasn’t available.

"Timely, accurate information was deemed vital in order to develop our services in line with corporate objectives.

"We recognised there was an opportunity to streamline the business with a single ‘one-stop’ solution, while improving our services through technology-driven innovation."

"We recognised there was an opportunity to streamline the business with a single, ‘one-stop’ system" - Kieran Gordon, Head of indoor leisure, NMDDC

In undertaking the installation, Newry worked with Legend to implement customer-friendly initiatives including concierge-style kiosks, an access control system and a native app that has upgraded all customer journeys.

Other initiatives included outsourcing direct debit collections to Legend Leisure Services and adopting Legend’s customer communications solution for customer interactions.

Newry Mourne and Down District Council installed Legend’s One System, One Solution

Did you replace an existing system?
Legend replaced systems from Gladstone and other vendors. Ten sites went live with the Legend One System One Solution over a six day period.

Tell us about the improvements
Newry gained a unified single solution software system which gave community-users greater membership accessibility, online booking and enhanced customer experiences – on-site, online and via the native app. In addition, a Legend API was used to deliver Technogym myWellness integration.

The installation has enabled Newry to use its data to uncover business opportunities, streamline operations and drive innovation and best practice across the region.

The system was installed to improve the wellbeing of residents
The council is committed to promoting a healthy society, while ensuring accessibility for everyone
http://www.leisureopportunities.com/images/imagesX/HCM2019_4tech.jpg
From Third Space in London to The Wall in LA, we look at the latest software partnerships
Latest News
Food labelling that shows the amount of exercise needed to burn off the calories in ...
Latest News
The team at unusually named studio //3877 has created a boxing gym in Washington, D.C., ...
Latest News
Boutique fitness operator Barry's is entering the indoor cycling market with Barry's Ride – a ...
Latest News
Getting fit together could be the secret for a long happy relationship. A new study ...
Latest News
Not-for profit leisure operator Circadian Trust is partnering with NHS GP surgeries in Gloucestershire to ...
Latest News
ukactive has launched two major new reports as part of its Business Intelligence service. The ...
Latest News
The annual Sweat event kicks off in London today (20 February), offering the UK's fitness ...
Latest News
Boutique boxing gym brand BXR London has revealed plans to open its second site at ...
Latest News
Rising workplace stress among employees has led companies to increase their investment in incentives as ...
Latest News
David Lloyd Leisure is facing prosecution by Leeds Council over alleged health and safety breaches, ...
Latest News
Taking part in regular aerobic exercise could decrease the likelihood of developing Alzheimer's disease in ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: Speedflex enters new partnership with Gateshead Council
HIIT specialist, Speedflex, is set to launch a new studio at Gateshead International Stadium in partnership with Gateshead Council.
Featured supplier news
Featured supplier: WEXO: The definitive cross training solution
A new cross training concept has arrived, offering weightlifting, athletic, metabolic, and functional exercises in a circuit format.
Video Gallery
How to use the MZ-Bodyscan
MyZone
The Best Product for the Best Clubs Read more
More videos:
Company profiles
Company profile: MiE FitQuest
FitQuest (MiE Medical Research) are specialists in the field of human performance measurement. We have ...
Company profiles
Company profile: Jordan Fitness
Jordan Fitness have been at the forefront of premium gym design, with a strong reputation ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Gym flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Gym flooring
Audio visual
Hutchison Technologies: Audio visual
Trade associations
International SPA Association - iSPA: Trade associations
Exercise equipment
Star Trac / Core Health & Fitness: Exercise equipment
Lockers/interior design
Fitlockers: Lockers/interior design
Fitness equipment
Miha Bodytec GmbH: Fitness equipment
Management software
Fisikal: Management software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Locking solutions
Ojmar: Locking solutions
Direct debit solutions
Debit Finance Collections: Direct debit solutions
Property & Tenders
Derby City Council
Property & Tenders
Diary dates
06-07 Mar 2020
Palazzo del Ghiaccio, Milan, Italy
Diary dates
23-25 Mar 2020
Hilton, Barcelona, Spain
Diary dates
25 Mar 2020
Executive Boardroom, Middlesex University, London, United Kingdom
Diary dates
25-26 Mar 2020
Eastwood Hall, Nottingham, United Kingdom
Diary dates
26-29 Mar 2020
The Winter Gardens Blackpool, Blackpool , United Kingdom
Diary dates
27-29 Mar 2020
TeatroGoya Multiespacio, Madrid, Spain
Diary dates
19-24 Apr 2020
tbc, Beijing, China
Diary dates
04 Jun 2020
Marriott Forest of Arden Hotel & Country Club, Birmingham, United Kingdom
Diary dates
13 Jun 2020
Worldwide, Various,
Diary dates
17-18 Jun 2020
ExCeL London, London, United Kingdom
Diary dates
21-24 Sep 2020
Loews Coronado Bay Resort, Coronado, United States
Diary dates
17-23 Oct 2020
Pinggu, Beijing, China
Diary dates
30-31 Oct 2020
NEC, Birmingham, United Kingdom
Diary dates
27-28 Nov 2020
Athena, Leicester, United Kingdom
Diary dates
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