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The Retention People unveil 2020 Member Experience Awards winners
Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual 2020 Member Experience Awards (MEA). View full article...
Promotion
Company: TRP - The Retention People

The Retention People unveil 2020 Member Experience Awards winners

15 Jan 2021
About TRP - The Retention People: The Retention People (TRP) are the leading providers of customer ... {read more below}
Contact TRP - The Retention People: +44 (0)845 621 2001 / www.trpcem.com
The virtual 2020 event saw 24 awards handed out, including operator of the year, site of the year, most improved operator of the year and most improved site of the year / The Retention People

Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual 2020 Member Experience Awards (MEA).

Now in its third year, the MEA has been created to recognise and reward health and fitness clubs, leisure centres, gyms, swimming pools and golf clubs across the globe for consistent delivery of exceptional member experiences.

This is determined by their net promoter score (NPS) over a 12-month period.

James Charles, who helms the awards said: “In what was such a truly challenging year for the industry, it was really important to us that we ensured the MEA went ahead so we could give operators a well-deserved opportunity to reflect on their fantastic achievements this year and celebrate with their peers.

“Even during the difficult circumstances faced in 2020, the standards of member experience delivery were still maintained at an exceptionally high level and this is testament to the hard work and dedication of operators and their teams.”

The virtual 2020 event saw 24 awards handed out, including operator of the year, site of the year, most improved operator of the year and most improved site of the year.

This year’s operator of the year, for the third successive year, was Fitness Incentive; a single-site operator in Long Island, New York.

It also took home the best member experience – private independent gym and most improved member experience – private independent gym awards.

Ken Brown, Fitness Incentive owner and founder commented: “We’re very excited and honoured to be recognised as the MEA operator of the year for the third consecutive year.

“It’s especially gratifying considering the challenges we all faced in 2020, so our sincere thanks goes to our unrivalled staff, our loyal, dedicated members and our friends at TRP, whose tools enable us to take the pulse of our members and stay in front of issues that matter to them.

“Simply stated, TRP is essential to our success,” he said.

Club of the year, awarded at a site level, was given to Jetts Ballina, based in New South Wales, Australia.

Kallum Fidoe, Jetts Ballina club manager said: “The NPS is a true reflection of customer satisfaction and we used it as an invaluable tool for building relationships with our members.

“At the beginning of 2020, our CEO Elaine Jobson shared the mission of Jetts Australia ‘becoming the world's most loved training gym’. A big statement indeed, but this was a vision that really resonated with us as our team prides themselves on their evidence-based approach to exercise.”

The 2020 MEA most improved operator of the year was Actif, Carmarthenshire County Council and LED Leisure’s Sidmouth Swimming Pool took the most improved club of the year crown.

To access a full list of all 2020’s winners on the MEA website, click here.

TRP - The Retention People
The Retention People (TRP) are the leading providers of customer experience management software and solutions to the leisure industry. We believe that business success comes from creating raving fans and delighting customers – and that is what we help our own clients deliver to their members.
Address: 4&5 Palace Yard Mews, Bath, BA1 2NH
Tel: +44 (0)845 621 2001
TRP - The Retention People Features
Lose weight, tone up, get fit? Is this what your members really want from a club, and how does it affect retention? Melvyn Hillsdon reports
Are operators supporting their members in maintaining good habits, are they leaving them to motivate themselves – or worse still, are they causing them to break good habits?
Abigail Harris takes a look at the latest software designed to help members feel a sense of belonging to their gym 'community'
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When Geoff Whitington started to see his life unravel as a result of diabetes, his sons Anthony and Ian gave up their jobs to help him change his lifestyle. This resulted in a new lease of life for all of them. Anthony Whitington, co-creator of BBC documentary, Fixing Dad, speaks to HCM’s Kath Hudson about the journey the family has been on, their mission to inspire others to engage with their health and the launch of new initiative, Fixing Us
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Most of the world is dealing with some form of disruption to daily life, work life and finances, as well as navigating an uncertain world. Even those who enjoy robust mental health are finding themselves suffering from stress, anxiety, low mood and insomnia. What can the health and fitness industry do to help? Kath Hudson reports
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Technogym has equipped Clare Stobart's new boutique health club – CPASE. Read more
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featured supplier

Featured suppliers
The Retention People unveil 2020 Member Experience Awards winners
Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual 2020 Member Experience Awards (MEA). View full article...
Promotion
Company: TRP - The Retention People

The Retention People unveil 2020 Member Experience Awards winners

15 Jan 2021
About TRP - The Retention People: The Retention People (TRP) are the leading providers of customer ... {read more below}
Contact TRP - The Retention People: +44 (0)845 621 2001 / www.trpcem.com
The virtual 2020 event saw 24 awards handed out, including operator of the year, site of the year, most improved operator of the year and most improved site of the year / The Retention People

Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual 2020 Member Experience Awards (MEA).

Now in its third year, the MEA has been created to recognise and reward health and fitness clubs, leisure centres, gyms, swimming pools and golf clubs across the globe for consistent delivery of exceptional member experiences.

This is determined by their net promoter score (NPS) over a 12-month period.

James Charles, who helms the awards said: “In what was such a truly challenging year for the industry, it was really important to us that we ensured the MEA went ahead so we could give operators a well-deserved opportunity to reflect on their fantastic achievements this year and celebrate with their peers.

“Even during the difficult circumstances faced in 2020, the standards of member experience delivery were still maintained at an exceptionally high level and this is testament to the hard work and dedication of operators and their teams.”

The virtual 2020 event saw 24 awards handed out, including operator of the year, site of the year, most improved operator of the year and most improved site of the year.

This year’s operator of the year, for the third successive year, was Fitness Incentive; a single-site operator in Long Island, New York.

It also took home the best member experience – private independent gym and most improved member experience – private independent gym awards.

Ken Brown, Fitness Incentive owner and founder commented: “We’re very excited and honoured to be recognised as the MEA operator of the year for the third consecutive year.

“It’s especially gratifying considering the challenges we all faced in 2020, so our sincere thanks goes to our unrivalled staff, our loyal, dedicated members and our friends at TRP, whose tools enable us to take the pulse of our members and stay in front of issues that matter to them.

“Simply stated, TRP is essential to our success,” he said.

Club of the year, awarded at a site level, was given to Jetts Ballina, based in New South Wales, Australia.

Kallum Fidoe, Jetts Ballina club manager said: “The NPS is a true reflection of customer satisfaction and we used it as an invaluable tool for building relationships with our members.

“At the beginning of 2020, our CEO Elaine Jobson shared the mission of Jetts Australia ‘becoming the world's most loved training gym’. A big statement indeed, but this was a vision that really resonated with us as our team prides themselves on their evidence-based approach to exercise.”

The 2020 MEA most improved operator of the year was Actif, Carmarthenshire County Council and LED Leisure’s Sidmouth Swimming Pool took the most improved club of the year crown.

To access a full list of all 2020’s winners on the MEA website, click here.

TRP - The Retention People
The Retention People (TRP) are the leading providers of customer experience management software and solutions to the leisure industry. We believe that business success comes from creating raving fans and delighting customers – and that is what we help our own clients deliver to their members.
Address: 4&5 Palace Yard Mews, Bath, BA1 2NH
Tel: +44 (0)845 621 2001
TRP - The Retention People Features
Lose weight, tone up, get fit? Is this what your members really want from a club, and how does it affect retention? Melvyn Hillsdon reports
Are operators supporting their members in maintaining good habits, are they leaving them to motivate themselves – or worse still, are they causing them to break good habits?
Abigail Harris takes a look at the latest software designed to help members feel a sense of belonging to their gym 'community'
Featured suppliers
The Retention People unveil 2020 Member Experience Awards winners
Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual 2020 Member Experience Awards (MEA). View full article...
Promotion
Company: TRP - The Retention People

The Retention People unveil 2020 Member Experience Awards winners

15 Jan 2021
About TRP - The Retention People: The Retention People (TRP) are the leading providers of customer ... {read more below}
Contact TRP - The Retention People: +44 (0)845 621 2001 / www.trpcem.com
The virtual 2020 event saw 24 awards handed out, including operator of the year, site of the year, most improved operator of the year and most improved site of the year / The Retention People

Member engagement software provider The Retention People (TRP) has unveiled the winners of its annual 2020 Member Experience Awards (MEA).

Now in its third year, the MEA has been created to recognise and reward health and fitness clubs, leisure centres, gyms, swimming pools and golf clubs across the globe for consistent delivery of exceptional member experiences.

This is determined by their net promoter score (NPS) over a 12-month period.

James Charles, who helms the awards said: “In what was such a truly challenging year for the industry, it was really important to us that we ensured the MEA went ahead so we could give operators a well-deserved opportunity to reflect on their fantastic achievements this year and celebrate with their peers.

“Even during the difficult circumstances faced in 2020, the standards of member experience delivery were still maintained at an exceptionally high level and this is testament to the hard work and dedication of operators and their teams.”

The virtual 2020 event saw 24 awards handed out, including operator of the year, site of the year, most improved operator of the year and most improved site of the year.

This year’s operator of the year, for the third successive year, was Fitness Incentive; a single-site operator in Long Island, New York.

It also took home the best member experience – private independent gym and most improved member experience – private independent gym awards.

Ken Brown, Fitness Incentive owner and founder commented: “We’re very excited and honoured to be recognised as the MEA operator of the year for the third consecutive year.

“It’s especially gratifying considering the challenges we all faced in 2020, so our sincere thanks goes to our unrivalled staff, our loyal, dedicated members and our friends at TRP, whose tools enable us to take the pulse of our members and stay in front of issues that matter to them.

“Simply stated, TRP is essential to our success,” he said.

Club of the year, awarded at a site level, was given to Jetts Ballina, based in New South Wales, Australia.

Kallum Fidoe, Jetts Ballina club manager said: “The NPS is a true reflection of customer satisfaction and we used it as an invaluable tool for building relationships with our members.

“At the beginning of 2020, our CEO Elaine Jobson shared the mission of Jetts Australia ‘becoming the world's most loved training gym’. A big statement indeed, but this was a vision that really resonated with us as our team prides themselves on their evidence-based approach to exercise.”

The 2020 MEA most improved operator of the year was Actif, Carmarthenshire County Council and LED Leisure’s Sidmouth Swimming Pool took the most improved club of the year crown.

To access a full list of all 2020’s winners on the MEA website, click here.

TRP - The Retention People
The Retention People (TRP) are the leading providers of customer experience management software and solutions to the leisure industry. We believe that business success comes from creating raving fans and delighting customers – and that is what we help our own clients deliver to their members.
Address: 4&5 Palace Yard Mews, Bath, BA1 2NH
Tel: +44 (0)845 621 2001
TRP - The Retention People Features
Lose weight, tone up, get fit? Is this what your members really want from a club, and how does it affect retention? Melvyn Hillsdon reports
Are operators supporting their members in maintaining good habits, are they leaving them to motivate themselves – or worse still, are they causing them to break good habits?
Abigail Harris takes a look at the latest software designed to help members feel a sense of belonging to their gym 'community'
Video Gallery
CPASE creates unforgettable luxury member experience at new boutique club with Technogym
Technogym
Technogym has equipped Clare Stobart's new boutique health club – CPASE. Read more
More videos:
Company profiles
Company profile: EMD UK
EMD UK is the national governing body for group exercise. Funded by Sport England, EMD ...
Company profiles
Company profile: Precor
For more than 35 years, Precor has driven fitness forward. We continue that heritage every ...
Supplier Showcases
Supplier showcase - Venueserve Fitness
Catalogue Gallery
Click on a catalogue to view it online
Directory
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Skincare
Sothys: Skincare
Fitness equipment
Precor: Fitness equipment
Trade associations
International SPA Association - iSPA: Trade associations
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Management software
fibodo Limited: Management software
Member feedback software
AskNicely: Member feedback software
Red Light Therapy
 Red Light Rising: Red Light Therapy
Flooring
Total Vibration Solutions / TVS Sports Surfaces: Flooring
Uniforms
Service Sport: Uniforms
Property & Tenders
Diary dates
23-26 Feb 2021
IFEMA, Madrid, Spain
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
12 Jun 2021
Worldwide, Various,
Diary dates
13-14 Jun 2021
Online,
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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