Established
April 2014

Key personnel
David Hopkins - Managing Director
Chloe Kinch - Account Manager
Hannah Weekes - Operations Manager
Ben Elwood – Business Development Executive
Thomas Walton – Team Leader
Louis Sharkey - Team Leader
Sam Harper – Programme Co-ordinator
Louis Ambrose – Programme Co-ordinator
Phillipa Jahir – Programme Co-ordinator
Iveta Webster - Financial Coordinator
Mhairi Fitzpatrick - Executive Director
Andy Kay - Executive Director

Product range

Mystery Shopping: We are customer experience fanatics and we believe that all consumers have a right to incredible service.

We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can less time on reporting and more time creating fans.

Smart Audit: Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.

Research: Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.

Main services
Our main services are mystery shopping, internal audits and consumer research.

Additional services
We carry out consumer research projects for our clients under the categories of customer acquisition (e.g. non-user research projects, online joining process), customer retention (e.g. National Benchmark Survey, user research projects, consumer exit research) and evidence-based bespoke projects, which includes physical activity impact assessments.

Key customers
We are the market leader for mystery shopping services in the UK health and fitness sector. Our mystery shoppers currently visit over 1,500 different health clubs every month. Our key clients within the leisure and sports sector, and include large multi-site companies such as David Lloyd, Everyone Active, Anytime Fitness and Parkwood Leisure, as well as single-site operators such as The Laboratory Spa. We work with educational facilities, Trusts, private and council operated facilities.

Shows attending in 2020
SIBEC Europe
FIBO
Elevate
ukactive Active Uprising Conference
ukactive Awards
ukactive National Summit

Contact details
Email: [email protected]
Tel: 0203 0954954