Established
April 2014

Key personnel
David Hopkins - Managing Director
Oliver Matthews – Operations Director
Karen Lee – Client Services Manager
Pawel Blaszkowski – Business Development
Chloe Stone – Account Manager
Dawn-Anne McAneny – Account Manager
Will Relf – Programme Co-ordinator
George Hudson – Programme Co-ordinator
Sioned Knight – Programme Co-ordinator
Augustina Amoanyame – Programme Co-ordinator
Shannon Gale – Programme Co-ordinator
Anton Layne - Apprentice
Iveta Webster - Financial Coordinator
Mhairi Fitzpatrick - Executive Director
Andy Kay - Executive Director

Product range

Mystery Shopping: We are customer experience fanatics and we believe that all consumers have a right to incredible service.

We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can less time on reporting and more time creating fans.

Smart Audit : Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.

Research: Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.

Main services
Our main services are mystery shopping, internal audits and consumer research.

Additional services
We carry out consumer research projects for our clients under the categories of customer acquisition (e.g. non-user research projects, online joining process), customer retention (e.g. National Benchmark Survey, user research projects, consumer exit research) and evidence-based bespoke projects, which includes physical activity impact assessments.

Key customers
Our key clients within the leisure and sports sector, and include large multi-site companies such as Better / GLL (Greenwich Leisure Limited), Everyone Active, Anytime Fitness and Parkwood Leisure, as well as single-site operators such as Surrey Sports Park and Fulham FC. We work with educational facilities, Trusts, private and council operated facilities.

Shows attending in 2018
SIBEC Europe
SIBEC UK
FIBO
Elevate
ukactive Conference
LIW

Contact details
Email: [email protected]
Tel: 0845 468 0430