Les Mills
Les Mills
Les Mills
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UNITING THE WORLD OF FITNESS
Health Club Management

Health Club Management

company profile

Company profiles
Company profile: Proinsight Research Ltd
We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. View full profile...

Proinsight Research Ltd

Studio 529, Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS United Kingdom
Company profile: Proinsight Research Ltd Company profile: Proinsight Research Ltd
Established
April 2014

Key personnel
David Hopkins - Managing Director
Chloe Kinch - Account Manager
Hannah Weekes - Operations Manager
Ben Elwood – Business Development Executive
Thomas Walton – Team Leader
Louis Sharkey - Team Leader
Sam Harper – Programme Co-ordinator
Louis Ambrose – Programme Co-ordinator
Phillipa Jahir – Programme Co-ordinator
Iveta Webster - Financial Coordinator
Mhairi Fitzpatrick - Executive Director
Andy Kay - Executive Director

Product range

Mystery Shopping: We are customer experience fanatics and we believe that all consumers have a right to incredible service.

We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can less time on reporting and more time creating fans.

Smart Audit: Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.

Research: Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.

Main services
Our main services are mystery shopping, internal audits and consumer research.

Additional services
We carry out consumer research projects for our clients under the categories of customer acquisition (e.g. non-user research projects, online joining process), customer retention (e.g. National Benchmark Survey, user research projects, consumer exit research) and evidence-based bespoke projects, which includes physical activity impact assessments.

Key customers
We are the market leader for mystery shopping services in the UK health and fitness sector. Our mystery shoppers currently visit over 1,500 different health clubs every month. Our key clients within the leisure and sports sector, and include large multi-site companies such as David Lloyd, Everyone Active, Anytime Fitness and Parkwood Leisure, as well as single-site operators such as The Laboratory Spa. We work with educational facilities, Trusts, private and council operated facilities.

Shows attending in 2020
SIBEC Europe
FIBO
Elevate
ukactive Active Uprising Conference
ukactive Awards
ukactive National Summit

Contact details
Email: [email protected]
Tel: 0203 0954954
Mystery shopping, internal audits and consumer research | Proinsight Research
Mystery shopping, internal audits, consumer research, customer journey, customer experience
We are customer experience fanatics and we believe that all consumers have a right to incredible service.

company profile

Company profiles
Company profile: Crown Sports Lockers
Crown Sports Lockers has designed, crafted and fitted bespoke timber furniture for spas, hotels and the sport and leisure sectors since 1993. View full profile...
Company profiles
Company profile: FunXtion International BV
Unlock your club’s digital potential with the FunXtion Platform. Deliver engaging and immersive digital fitness experiences to your members. With our digital member solutions, branded app, and branded virtual classes View full profile...
Company profiles
Company profile: TRIB3 International Ltd
First established in Sheffield in January 2016 TRIB3 is a bootcamp boutique studio designed to excite all the senses and a workout to challenge our TRIB3 members and guests. View full profile...
Company profiles
Company profile: Premier Software Solutions Ltd
Premier Software was founded in 1994 and has proven experience developing business management solutions specifically for the leisure industry. View full profile...
Company profiles
Company profile: Physical Company Ltd
Physical Company provides specialist fitness solutions. This includes equipment, flooring, gym design, programming and training to individuals and organisations across the UK and Europe. View full profile...
Company profiles
Company profile: Venueserve Fitness
Venueserve Fitness is an easy-to-use, low-cost web- and mobile online exercise platform, already being used by around 50 health clubs across the UK and 20 around the world. Set up takes just a few hours and includes 70+ pre-recorded sessions so operators can kickstart their virtual club immediately, all branded as their own. View full profile...
Company profiles
Company profile: Les Mills UK
Committed to creating a fitter planet, Les Mills UK works with clubs and instructors to deliver mind-blowing group exercise programmes to millions of people. View full profile...
Company profiles
Company profile: Precor
For more than 35 years, Precor has driven fitness forward. We continue that heritage every day, by advancing what’s possible in design innovation, member experience and service. View full profile...
Company profiles
Company profile: Legend Club Management Systems (UK) Ltd
Legend provides the leading software solution for driving improvements in leisure operations. We deliver savings and revenue gains, helping customers improve their business. View full profile...
Company profiles
Company profile: Fisikal Limited
Fisikal helps fitness professionals, operators and education organisations improve efficiencies and service through its online business management solutions. The custombuilt, facility management and product education platforms enable operators to manage their business online or via mobile. View full profile...
Company profiles
Company profile: Life Fitness
Through our Life Fitness Solutions Partners, we can deliver design and build services, finance solutions, management solutions, and marketing support. View full profile...
Company profiles
Company profile: Matrix Fitness
Matrix provides innovative commercial fitness equipment to facilities in all market sectors including private health clubs, hotels, local authorities, schools, professional sports teams and the uniformed services. View full profile...
Company profiles
Company profile: Hedgehog Concept Ltd
Ground breaking leisure and fitness club management software. Software that has incisive focus on the management of View full profile...
Company profiles
Company profile: Merrithew™ - Leaders in Mindful Movement™
Merrithew™ enriches the lives of others with responsible exercise modalities and innovative, multidisciplinary fitness offerings worldwide. View full profile...
Company profiles
Company profile: Octane Fitness
A global innovator of high-performance fitness equipment, Octane Fitness, a Nautilus, Inc. brand, continually redefines exercise with unprecedented breakthroughs, such as the Max Trainer, LateralX, XT-One, xRide recumbent elliptical, Zero Runner and AirdyneX. View full profile...
Company profiles
Company profile: Wexer
Our mission at Wexer is to make world-class exercise accessible to everyone by harnessing the power of technology – while ensuring traditional fitness operators remain at the very heart of this experience. View full profile...
Company profiles
Company profile: Myzone Group Ltd
At Myzone we reward Effort to solve the pervasive problem of ‘diminishing motivation within exercisers’ by leveraging the most relevant wearable technology for gym users. View full profile...
Company profiles
Company profile: Hussle
Hussle exists for two reasons: To increase opportunities for people to engage in physical activity and to generate value for the operators we partner within the fitness industry. View full profile...
Company profiles
Company profile: Core Health & Fitness
Core Health & Fitness offers the commercial health and fitness club marketplace an unmatched portfolio of brands including Star Trac® fitness equipment solutions, StairMaster® HIIT products, Nautilus® commercial strength products, Schwinn® indoor cycling bikes and Throwdown® for functional fitness. View full profile...
Company profiles
Company profile: Gympass
On a mission to defeat inactivity, Gympass is a corporate wellness solution that builds mutually beneficial relationships between leisure operators and corporate companies. Together, we encourage employees to engage in physical activity. View full profile...
Company profiles
Company profile: Freemotion Fitness
Freemotion Fitness is the global pioneer in fitness equipment and technology, introducing the world to cable-based strength training, the Incline Trainer, the first road simulating indoor bike and is now leading the way in interactive, connected fitness. View full profile...
Company profiles
Company profile: fibodo Limited
fibodo is the digital solution helping people lead healthier and happier lives. From grassroots individual businesses to enterprise, fibodo simplifies organisation, management and operations, so you can spend more time on what you do best, delivering great experiences online or in person. View full profile...
Company profiles
Company profile: Safe Space Lockers
Safe Space have over 25 years of experience in the UK leisure and fitness industry, offering a highly professional and reliable service. View full profile...
Company profiles
Company profile: TVS Group
The TVS Group supply and install sports and fitness flooring to a wide range of facilities. We cater for every type of exercise and every level of competition, from recreational to elite level performance. View full profile...
Company profiles
Company profile: Technogym
Founded in 1983, Technogym is a world-leading international supplier of technology and design-driven products and services in the wellness and fitness industry. View full profile...
Company profiles
Company profile: Xn Leisure Systems Ltd
Xn Leisure is a provider of cutting-edge health and fitness software, offering exceptional service to facilities in the private and public sector. View full profile...
Company profiles
Company profile: IONTO Health & Beauty GmbH
IONTO-COMED offers a wide range of treatment beds offering maximum flexibility and the symbiosis of technical features and luxury for the customer. View full profile...
Company profiles
Company profile: Keiser UK Ltd
Keiser began its history of visionary sports science leadership over 40 years ago, rejecting the constraints of traditional resistance methods and focusing on the biomechanics and needs of the user. View full profile...
Company profiles
Company profile: EMD UK
EMD UK is the national governing body for group exercise. Funded by Sport England, EMD UK’s remit is to increase participation in group exercise. View full profile...
Company profiles
Company profile: Proinsight Research Ltd
We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. View full profile...
Company profiles
Company profile: Incorpore Limited
Incorpore Ltd is a leading fitness and wellness company which has been successfully delivering solutions to thousands of companies since 2001. View full profile...
Latest News
A new guide looks to offer local level practitioners and commissioners – as well as ...
Latest News
What are the effects on public health of gyms and leisure centres being shut during ...
Latest News
Mobile data and analytics provider App Annie has released its State Of Mobile 2021 report, ...
Latest News
The world's largest fitness trade fair, FIBO, has been rescheduled to November. The event will ...
Latest News
PM, Boris Johnson, has confirmed that gyms, swimming pools and leisure centres in England will ...
Latest News
The re-opening of gyms in Wales has been pushed back by the country's First Minister ...
Latest News
The physical and mental health of women in the UK has been put under unprecedented ...
Latest News
Excess body fat and obesity are likely to have contributed to more deaths in England ...
HCM Magazine
Supplier showcase
Third Space members embrace new digital app, viewing 75,000 workouts in just three months
HCM Magazine
HCM People
Coming from a personal training background, my experience has taught me that people hire the trainer before the training
HCM Magazine
Retention
More than 1,700 industry professionals from 47 different countries joined the virtual Retention Convention recently, making it one of the sector’s largest online events of the year
HCM Magazine
Interview
COVID survival strategies, growth plans, and a belief that government is finally recognising the value of the fitness sector. The Gym Group CEO speaks to Kate Cracknell
HCM Magazine
Sponsored
Offering red light therapy to your members can create a valuable source of secondary spend, while also supporting them with their recovery and delivering improvements to mobility, circulation and muscle soreness, as Karen Maxwell explains
HCM Magazine
When Geoff Whitington started to see his life unravel as a result of diabetes, his sons Anthony and Ian gave up their jobs to help him change his lifestyle. This resulted in a new lease of life for all of them. Anthony Whitington, co-creator of BBC documentary, Fixing Dad, speaks to HCM’s Kath Hudson about the journey the family has been on, their mission to inspire others to engage with their health and the launch of new initiative, Fixing Us
HCM Magazine
HCM People
If we could get bike journeys up from 2% to 4% it would make a huge impact on emissions, people’s health and mental wellbeing
HCM Magazine
HCM magazine
Resistance training is just as beneficial for women over the age of 50 as it is for men, according to a new study from the University of New South Wales
HCM magazine
Stephen Tharrett, co-founder, ClubIntel
HCM magazine
Tracking consumers’ sentiment in relation to lockdowns gives valuable insights into members’ priorities. Leisure-net surveyed the first two UK lockdowns and is currently working on the third. Dave Monkhouse reports on results from the lockdown 2 survey
Featured supplier news
Featured supplier: Pulse Fitness updates iGym London with state-of-the-art technology
Pulse Fitness has recently completed a refurbishment of the fitness facilities at iGym London.
Featured supplier news
Featured supplier: Cryotherapy specialists, L&R Kältetechnik, launch new artofcryo.com division
L&R Kältetechnik has launched a new division, named artofcryo.com, after 30 years’ experience with -110 °C electrical solutions.
Supplier Showcases
Supplier showcase - Venueserve Fitness
Catalogue Gallery
Click on a catalogue to view it online
Directory
Fitness equipment
Precor: Fitness equipment
Red Light Therapy
 Red Light Rising: Red Light Therapy
Spa software
SpaBooker: Spa software
Exercise equipment
Matrix Fitness: Exercise equipment
Trade associations
International SPA Association - iSPA: Trade associations
Uniforms
Service Sport: Uniforms
Flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Flooring
Management software
Premier Software Solutions: Management software
Wearable technology solutions
MyZone: Wearable technology solutions
Skincare
Sothys: Skincare
Property & Tenders
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
12 Jun 2021
Worldwide, Various,
Diary dates
13-14 Jun 2021
Online,
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates

company profile

Company profiles
Company profile: Proinsight Research Ltd
We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. View full profile...

Proinsight Research Ltd

Studio 529, Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS United Kingdom
Company profile: Proinsight Research Ltd Company profile: Proinsight Research Ltd
Established
April 2014

Key personnel
David Hopkins - Managing Director
Chloe Kinch - Account Manager
Hannah Weekes - Operations Manager
Ben Elwood – Business Development Executive
Thomas Walton – Team Leader
Louis Sharkey - Team Leader
Sam Harper – Programme Co-ordinator
Louis Ambrose – Programme Co-ordinator
Phillipa Jahir – Programme Co-ordinator
Iveta Webster - Financial Coordinator
Mhairi Fitzpatrick - Executive Director
Andy Kay - Executive Director

Product range

Mystery Shopping: We are customer experience fanatics and we believe that all consumers have a right to incredible service.

We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can less time on reporting and more time creating fans.

Smart Audit: Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.

Research: Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.

Main services
Our main services are mystery shopping, internal audits and consumer research.

Additional services
We carry out consumer research projects for our clients under the categories of customer acquisition (e.g. non-user research projects, online joining process), customer retention (e.g. National Benchmark Survey, user research projects, consumer exit research) and evidence-based bespoke projects, which includes physical activity impact assessments.

Key customers
We are the market leader for mystery shopping services in the UK health and fitness sector. Our mystery shoppers currently visit over 1,500 different health clubs every month. Our key clients within the leisure and sports sector, and include large multi-site companies such as David Lloyd, Everyone Active, Anytime Fitness and Parkwood Leisure, as well as single-site operators such as The Laboratory Spa. We work with educational facilities, Trusts, private and council operated facilities.

Shows attending in 2020
SIBEC Europe
FIBO
Elevate
ukactive Active Uprising Conference
ukactive Awards
ukactive National Summit

Contact details
Email: [email protected]
Tel: 0203 0954954
Mystery shopping, internal audits and consumer research | Proinsight Research
Mystery shopping, internal audits, consumer research, customer journey, customer experience
We are customer experience fanatics and we believe that all consumers have a right to incredible service.

company profile

Company profiles
Company profile: Crown Sports Lockers
Crown Sports Lockers has designed, crafted and fitted bespoke timber furniture for spas, hotels and the sport and leisure sectors since 1993. View full profile...
Company profiles
Company profile: FunXtion International BV
Unlock your club’s digital potential with the FunXtion Platform. Deliver engaging and immersive digital fitness experiences to your members. With our digital member solutions, branded app, and branded virtual classes View full profile...
Company profiles
Company profile: TRIB3 International Ltd
First established in Sheffield in January 2016 TRIB3 is a bootcamp boutique studio designed to excite all the senses and a workout to challenge our TRIB3 members and guests. View full profile...
Company profiles
Company profile: Premier Software Solutions Ltd
Premier Software was founded in 1994 and has proven experience developing business management solutions specifically for the leisure industry. View full profile...
Company profiles
Company profile: Physical Company Ltd
Physical Company provides specialist fitness solutions. This includes equipment, flooring, gym design, programming and training to individuals and organisations across the UK and Europe. View full profile...
Company profiles
Company profile: Venueserve Fitness
Venueserve Fitness is an easy-to-use, low-cost web- and mobile online exercise platform, already being used by around 50 health clubs across the UK and 20 around the world. Set up takes just a few hours and includes 70+ pre-recorded sessions so operators can kickstart their virtual club immediately, all branded as their own. View full profile...
Company profiles
Company profile: Les Mills UK
Committed to creating a fitter planet, Les Mills UK works with clubs and instructors to deliver mind-blowing group exercise programmes to millions of people. View full profile...
Company profiles
Company profile: Precor
For more than 35 years, Precor has driven fitness forward. We continue that heritage every day, by advancing what’s possible in design innovation, member experience and service. View full profile...
Company profiles
Company profile: Legend Club Management Systems (UK) Ltd
Legend provides the leading software solution for driving improvements in leisure operations. We deliver savings and revenue gains, helping customers improve their business. View full profile...
Company profiles
Company profile: Fisikal Limited
Fisikal helps fitness professionals, operators and education organisations improve efficiencies and service through its online business management solutions. The custombuilt, facility management and product education platforms enable operators to manage their business online or via mobile. View full profile...
Company profiles
Company profile: Life Fitness
Through our Life Fitness Solutions Partners, we can deliver design and build services, finance solutions, management solutions, and marketing support. View full profile...
Company profiles
Company profile: Matrix Fitness
Matrix provides innovative commercial fitness equipment to facilities in all market sectors including private health clubs, hotels, local authorities, schools, professional sports teams and the uniformed services. View full profile...
Company profiles
Company profile: Hedgehog Concept Ltd
Ground breaking leisure and fitness club management software. Software that has incisive focus on the management of View full profile...
Company profiles
Company profile: Merrithew™ - Leaders in Mindful Movement™
Merrithew™ enriches the lives of others with responsible exercise modalities and innovative, multidisciplinary fitness offerings worldwide. View full profile...
Company profiles
Company profile: Octane Fitness
A global innovator of high-performance fitness equipment, Octane Fitness, a Nautilus, Inc. brand, continually redefines exercise with unprecedented breakthroughs, such as the Max Trainer, LateralX, XT-One, xRide recumbent elliptical, Zero Runner and AirdyneX. View full profile...
Company profiles
Company profile: Wexer
Our mission at Wexer is to make world-class exercise accessible to everyone by harnessing the power of technology – while ensuring traditional fitness operators remain at the very heart of this experience. View full profile...
Company profiles
Company profile: Myzone Group Ltd
At Myzone we reward Effort to solve the pervasive problem of ‘diminishing motivation within exercisers’ by leveraging the most relevant wearable technology for gym users. View full profile...
Company profiles
Company profile: Hussle
Hussle exists for two reasons: To increase opportunities for people to engage in physical activity and to generate value for the operators we partner within the fitness industry. View full profile...
Company profiles
Company profile: Core Health & Fitness
Core Health & Fitness offers the commercial health and fitness club marketplace an unmatched portfolio of brands including Star Trac® fitness equipment solutions, StairMaster® HIIT products, Nautilus® commercial strength products, Schwinn® indoor cycling bikes and Throwdown® for functional fitness. View full profile...
Company profiles
Company profile: Gympass
On a mission to defeat inactivity, Gympass is a corporate wellness solution that builds mutually beneficial relationships between leisure operators and corporate companies. Together, we encourage employees to engage in physical activity. View full profile...
Company profiles
Company profile: Freemotion Fitness
Freemotion Fitness is the global pioneer in fitness equipment and technology, introducing the world to cable-based strength training, the Incline Trainer, the first road simulating indoor bike and is now leading the way in interactive, connected fitness. View full profile...
Company profiles
Company profile: fibodo Limited
fibodo is the digital solution helping people lead healthier and happier lives. From grassroots individual businesses to enterprise, fibodo simplifies organisation, management and operations, so you can spend more time on what you do best, delivering great experiences online or in person. View full profile...
Company profiles
Company profile: Safe Space Lockers
Safe Space have over 25 years of experience in the UK leisure and fitness industry, offering a highly professional and reliable service. View full profile...
Company profiles
Company profile: TVS Group
The TVS Group supply and install sports and fitness flooring to a wide range of facilities. We cater for every type of exercise and every level of competition, from recreational to elite level performance. View full profile...
Company profiles
Company profile: Technogym
Founded in 1983, Technogym is a world-leading international supplier of technology and design-driven products and services in the wellness and fitness industry. View full profile...
Company profiles
Company profile: Xn Leisure Systems Ltd
Xn Leisure is a provider of cutting-edge health and fitness software, offering exceptional service to facilities in the private and public sector. View full profile...
Company profiles
Company profile: IONTO Health & Beauty GmbH
IONTO-COMED offers a wide range of treatment beds offering maximum flexibility and the symbiosis of technical features and luxury for the customer. View full profile...
Company profiles
Company profile: Keiser UK Ltd
Keiser began its history of visionary sports science leadership over 40 years ago, rejecting the constraints of traditional resistance methods and focusing on the biomechanics and needs of the user. View full profile...
Company profiles
Company profile: EMD UK
EMD UK is the national governing body for group exercise. Funded by Sport England, EMD UK’s remit is to increase participation in group exercise. View full profile...
Company profiles
Company profile: Proinsight Research Ltd
We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. View full profile...
Company profiles
Company profile: Incorpore Limited
Incorpore Ltd is a leading fitness and wellness company which has been successfully delivering solutions to thousands of companies since 2001. View full profile...
Featured supplier news
Featured supplier: Pulse Fitness updates iGym London with state-of-the-art technology
Pulse Fitness has recently completed a refurbishment of the fitness facilities at iGym London.
Featured supplier news
Featured supplier: Cryotherapy specialists, L&R Kältetechnik, launch new artofcryo.com division
L&R Kältetechnik has launched a new division, named artofcryo.com, after 30 years’ experience with -110 °C electrical solutions.
Supplier Showcases
Supplier showcase - Venueserve Fitness
Catalogue Gallery
Click on a catalogue to view it online
Directory
Fitness equipment
Precor: Fitness equipment
Red Light Therapy
 Red Light Rising: Red Light Therapy
Spa software
SpaBooker: Spa software
Exercise equipment
Matrix Fitness: Exercise equipment
Trade associations
International SPA Association - iSPA: Trade associations
Uniforms
Service Sport: Uniforms
Flooring
REGUPOL/Berleburger Schaumstoffwerk (BSW): Flooring
Management software
Premier Software Solutions: Management software
Wearable technology solutions
MyZone: Wearable technology solutions
Skincare
Sothys: Skincare
Property & Tenders
Diary dates
03-04 Mar 2021
NEC, Birmingham, United Kingdom
Diary dates
03-06 Jun 2021
Expo Centre & Riviera di Rimini, Italy
Diary dates
12 Jun 2021
Worldwide, Various,
Diary dates
13-14 Jun 2021
Online,
Diary dates
16-17 Jun 2021
ExCeL London, London, United Kingdom
Diary dates
18-19 Sep 2021
Locations worldwide,
Diary dates
21-24 Sep 2021
Messe Stuttgart, Germany
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
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