What we can do for you
Our main services are mystery shopping, internal audits and consumer research.

Over 10 million people in the UK hold a subscription to a gym, with this number growing year on year and, with the number of facilities on the increase, the health, fitness & wellbeing industry is in an exciting period of growth. Our management team have all held senior positions in David Lloyd, GLL, Parkwood, Everyone Active and Anytime Fitness, so we’re in the best possible place to understand what makes great user experience (UX) because we’ve been there and done it.

We currently mystery shop most of the major health and fitness operators here in the UK including Snap Fitness, Village Hotels, David Lloyd and Link4Life. We are a key partner in the UKActive awards, which are widely recognised as the industry’s most significant awards. We also produce some of the sector’s leading intelligence on user experience (UX) – you can view our benchmark reports here.

Key services
Mystery Shopping: We are customer experience fanatics and we believe that all consumers have a right to incredible service.

We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can less time on reporting and more time creating fans.

Smart Audit: Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.

Research: Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.

Want to find out more, or request a quote? Click here to get in touch with Proinsight Research