company profile
Company profiles
We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. View full profile...
Proinsight Research Ltd
Studio 529,
Metal Box Factory,
30 Great Guildford Street,
London,
SE1 0HS
United Kingdom
Web: www.proinsight.org
Email: [email protected]



April 2014
Key personnel
David Hopkins - Managing Director
Chloe Kinch - Account Manager
Hannah Weekes - Operations Manager
Ben Elwood – Business Development Executive
Thomas Walton – Team Leader
Louis Sharkey - Team Leader
Sam Harper – Programme Co-ordinator
Louis Ambrose – Programme Co-ordinator
Phillipa Jahir – Programme Co-ordinator
Iveta Webster - Financial Coordinator
Mhairi Fitzpatrick - Executive Director
Andy Kay - Executive Director
Product range
Mystery Shopping: We are customer experience fanatics and we believe that all consumers have a right to incredible service.
We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can less time on reporting and more time creating fans.
Smart Audit: Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.
Research: Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.
Main services
Our main services are mystery shopping, internal audits and consumer research.
Additional services
We carry out consumer research projects for our clients under the categories of customer acquisition (e.g. non-user research projects, online joining process), customer retention (e.g. National Benchmark Survey, user research projects, consumer exit research) and evidence-based bespoke projects, which includes physical activity impact assessments.
Key customers
We are the market leader for mystery shopping services in the UK health and fitness sector. Our mystery shoppers currently visit over 1,500 different health clubs every month. Our key clients within the leisure and sports sector, and include large multi-site companies such as David Lloyd, Everyone Active, Anytime Fitness and Parkwood Leisure, as well as single-site operators such as The Laboratory Spa. We work with educational facilities, Trusts, private and council operated facilities.
Shows attending in 2020
SIBEC Europe
FIBO
Elevate
ukactive Active Uprising Conference
ukactive Awards
ukactive National Summit
Contact details
Email: [email protected]
Tel: 0203 0954954
Mystery shopping, internal audits and consumer research | Proinsight Research
Mystery shopping, internal audits, consumer research, customer journey, customer experience
We are customer experience fanatics and we believe that all consumers have a right to incredible service.
company profile
Company profiles
Crown Sports Lockers has designed, crafted and fitted bespoke timber furniture for spas, hotels and the sport and leisure sectors since 1993. View full profile...
Company profiles
Unlock your club’s digital potential with the FunXtion Platform. Deliver engaging and immersive digital fitness experiences to your members. With our digital member solutions, branded app, and branded virtual classes View full profile...
Company profiles
First established in Sheffield in January 2016 TRIB3 is a bootcamp boutique studio designed to excite all the senses and a workout to challenge our TRIB3 members and guests. View full profile...
Company profiles
Premier Software was founded in 1994 and has proven experience developing business management solutions specifically for the leisure industry. View full profile...
Company profiles
Physical Company provides specialist fitness solutions. This includes equipment, flooring, gym design, programming and training to individuals and organisations across the UK and Europe. View full profile...
Company profiles
Venueserve Fitness is an easy-to-use, low-cost web- and mobile online exercise platform, already being used by around 50 health clubs across the UK and 20 around the world. Set up takes just a few hours and includes 70+ pre-recorded sessions so operators can kickstart their virtual club immediately, all branded as their own. View full profile...
Company profiles
Committed to creating a fitter planet, Les
Mills UK works with clubs and instructors
to deliver mind-blowing group exercise
programmes to millions of people. View full profile...
Company profiles
For more than 35 years, Precor has driven fitness forward. We continue that heritage every day, by advancing what’s possible in design innovation, member experience and service. View full profile...
Company profiles
Legend provides the leading software solution for driving improvements in leisure operations. We deliver savings and revenue gains, helping customers improve their business. View full profile...
Company profiles
Fisikal helps fitness professionals, operators and education organisations improve efficiencies and service through its online business management solutions. The custombuilt, facility management and product education platforms enable operators to manage their business online or via mobile. View full profile...
Company profiles
Through our Life Fitness Solutions
Partners, we can deliver design and build
services, finance solutions, management
solutions, and marketing support. View full profile...
Company profiles
Matrix provides innovative commercial fitness equipment to facilities in all market sectors including private health clubs, hotels, local authorities, schools, professional sports teams and the uniformed services. View full profile...
Company profiles
Ground breaking leisure and fitness club management software. Software that has incisive focus on the management of View full profile...
Company profiles
Merrithew™ enriches the lives of others with responsible exercise modalities and innovative, multidisciplinary fitness offerings worldwide. View full profile...
Company profiles
A global innovator of high-performance fitness equipment, Octane Fitness, a Nautilus, Inc. brand, continually redefines exercise with unprecedented breakthroughs, such as the Max Trainer, LateralX, XT-One, xRide recumbent elliptical, Zero Runner and AirdyneX. View full profile...
Company profiles
Our mission at Wexer is to make world-class exercise accessible to everyone by harnessing the power of technology – while ensuring traditional fitness operators remain at the very heart of this experience. View full profile...
Company profiles
At Myzone we reward Effort to solve the pervasive problem of ‘diminishing motivation within exercisers’ by leveraging the most relevant wearable technology for gym users. View full profile...
Company profiles
Hussle exists for two reasons: To increase opportunities for people to engage in physical activity and to generate value for the operators we partner within the fitness industry. View full profile...
Company profiles
Core Health & Fitness offers the commercial health and fitness club marketplace an unmatched portfolio of brands including Star Trac® fitness equipment solutions, StairMaster® HIIT products, Nautilus® commercial strength products, Schwinn® indoor cycling bikes and Throwdown® for functional fitness. View full profile...
Company profiles
On a mission to defeat inactivity, Gympass is a corporate wellness solution that builds mutually beneficial relationships between leisure operators and corporate companies. Together, we encourage employees to engage in physical activity. View full profile...
Company profiles
Freemotion Fitness is the global pioneer in fitness equipment and technology, introducing the world to cable-based strength training, the Incline Trainer, the first road simulating indoor bike and is now leading the way in interactive, connected fitness. View full profile...
Company profiles
fibodo is the digital solution helping people lead healthier and happier lives. From grassroots individual businesses to enterprise, fibodo simplifies organisation, management and operations, so you can spend more time on what you do best, delivering great experiences online or in person. View full profile...
Company profiles
Safe Space have over 25 years of experience in the UK leisure and fitness industry, offering a highly professional and reliable service. View full profile...
Company profiles
The TVS Group supply and install sports and fitness flooring to a wide range of facilities. We cater for every type of exercise and every level of competition, from recreational to elite level performance. View full profile...
Company profiles
Founded in 1983, Technogym is a world-leading international supplier of technology and design-driven products and services in the wellness and fitness industry. View full profile...
Company profiles
Xn Leisure is a provider of cutting-edge health and fitness software, offering exceptional service to facilities in the private and public sector. View full profile...
Company profiles
IONTO-COMED offers
a wide range of treatment beds offering maximum flexibility and the symbiosis of technical features and luxury for the customer. View full profile...
Company profiles
Keiser began its history of visionary sports science leadership over 40 years ago, rejecting the constraints of traditional resistance methods and focusing on the biomechanics and needs of the user. View full profile...
Company profiles
EMD UK is the national governing body for group exercise. Funded by Sport England, EMD UK’s remit is to increase participation in group exercise. View full profile...
Read the latest issue
Featured supplier news
Pulse Fitness has recently completed a refurbishment of the fitness facilities at iGym
London.
Featured supplier news
L&R Kältetechnik has launched a new division, named artofcryo.com, after 30 years’
experience with -110 °C electrical solutions.
Video Gallery
Les Mills: The Future of Fitness
Les Mills
Les Mills: The Future of Fitness Read more
More videos:
Directory
Property & Tenders
Diary dates
Search news, features & products:
Find a supplier: