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Silver company profile

Premier Software Solutions Ltd

Contact  |  Updates
Core can help you provide a contactless service to clients.
Core can help your business become more sustainable.
Company background
Premier Software was founded in 1994 and is a privately-owned UK-based company with Mark Johnson as CEO, Chris Mallen as director, and Oliver Cahill as chief commercial officer.

Main products and services
Premier has spent over 27 years developing software solutions for the spa, wellness and leisure industries. Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software®, has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows.

Core’s dashboard offers a complete business overview at the touch of the button, helping to maximise profitability, manage day-to-day operations, and highlight areas of growth. Key features include memberships, scheduling and reporting, through to marketing, retail and online functionality.

Premier believe partnering with the right organisations is essential, whether to ensure Core meets industry standards or as testament to its capabilities. As such, Core integrates with leading PMS and third parties, to help boost revenue and streamline the client journey. Core is also GDPR compliant and SEPA accredited, ensuring client data is safe.

USPs
Premier’s solutions cater to the full spectrum of the industry, from destination spas to independent boutique and prestigious hotels with spas. A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.

Core is accompanied by a comprehensive support package, including real-time advice from its in-house support team, software updates, and access to Premier’s browser-based app for quick and effective appointment booking on-the-go.

Training is also essential for a return on investment. Therefore each session is personalized to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on areas of the software you will find most beneficial.

Where in the world?
Core by Premier Software® is available to spas worldwide.
case study: Alexander House Hotels & Utopia Spas
Full case study can be found here
case study: English Lakes Group
Full case study can be found here
Premier Software Solutions Ltd video gallery:
Plans for the next 12 months
Premier is looking to enhance Core with Golf. Designed for hotels and resorts with golf courses, Golf integrates with Core to promote online bookings, EPOS, tee/buggy bookings, and more.
Key personnel
Mark Johnson, CEO
Oliver Cahill, chief commercial officer
Laura Meeson, corporate manager
Helena Cottrill, content manager
Key customers
The Corinthia - UK
Hotel Europe - Ireland
Marbella Club - Spain
InterContinental Semiramis Cairo - Egypt
Nikki Beach - Dubai
Testimonial
"We needed a flexible system which seamlessly brings together all our operations through one dashboard.

Core provides an unrivaled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing flawless service to our visitors.”
– Michael Kay, group leisure manager, English Lakes
"The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are centrally hosted.

The dashboard is easy to navigate, plus it integrates with our hotels’ property management system, further enhancing the client experience.”
– Matt Linkin, revenue manager, Alexander Hotels
updates
01 Feb 2022
Premier Software collaborates with Made for Life Organics to train spas in cancer touch therapy
Premier Software, the creator of business management solution Core by Premier Software, has partnered with skincare and spa brand Made for Life Organics, to help make spas more inclusive by training staff in Cancer Touch Therapy.

Throughout 2022, any spa that uses or purchases Premier’s flagship business management solution, Core by Premier Software, can access 25 per cent off Made for Life’s Cancer Touch Therapy qualification.

Many spas in the UK are unable to offer treatment to those diagnosed with cancer due to insurance issues. The Made for Life course, accredited by the Complementary Medical Association (CMA), removes this issue so that spas can offer holistic therapies to those who need it most.

“We feel incredibly grateful that Premier is partnering with us to promote training that simply throws those spa doors wide to all,” says Amanda Winwood, managing director for Made for Life Organics.

“This joint initiative underpins our vision to create a future where all spas will have trained therapists to be able to welcome everyone and make a positive impact on their mental health and wellbeing.”

Laura Meeson, corporate manager at Premier Software, adds: “We’re very pleased to be partnering with Made for Life to help make spas a more inclusive environment.

“Spas are a vital space for relaxation, recuperation and wellbeing – we believe this should be accessible to everyone.

“By offering Cancer Touch Therapy training to all Core clients, our aim is to make spas more accessible to those diagnosed with and recovering from cancer.”

For more information, visit Premier's official website.
05 Jul 2021
A new world for memberships
During lockdown clients have had more time to self-reflect than ever before. As a result, many are prioritising mental health and incorporating activity into their day to improve overall wellbeing.

Why not capitalise on this momentum in your health club by offering a range of memberships?

Premier Software’s flagship business management solution, Core by Premier Software®, flexes to your membership requirements. Using the system, you can keep track of membership data to increase numbers and revenue.

Core’s integrated Fast Track technology offers contactless access to lockers and facilities via cards or wristbands. In turn, you can monitor visit frequency, reward loyalty and prevent unauthorised entry.

In the system’s back office, statements and renewals are issued promptly to improve retention rates. Meanwhile, its reports track business performance and member habits. This provides you with the knowledge you need to grow your business.

Whether you’re a single-site health club, a chain of gyms or a hotel with leisure facilities, Core can be configured to suit your business needs.

English Lakes
has two of its sumptuous hotels connected through Core.

Michael Kay, group leisure manager, says: “Fundamental to the success of English Lakes is the ability to manage multiple sites through one business management system, while integrating with our PMS and access systems.

“Core provides an unrivalled solution which enables us to manage our health club memberships, spa services and water sports centre activities while providing a flawless service to our visitors.”

For more information on Core and its membership functionality, book a free presentation today.
17 May 2021
The gift of integration
Premier Software has partnered with Smartbox’s gift voucher platforms Buyagift and Red Letter Days to help clients boost revenue streams.

Clients using Premier’s flagship business management solution – called Core by Premier Software® – can now retail spa day experiences via these new platforms. Through this integration, operators can share live availability from Core and capture guest data, while remaining in complete control of their bookings.

Operators can also benefit from increased exposure from being featured on one of the UK’s most visited gift experience sites. This will help to generate future revenue for the months to come.

“Premier is passionate about delivering solutions that will help generate income for its clients whilst enhancing the customer journey,” says Oliver Cahill, chief commercial officer at Premier Software Solutions.

“Premier believes this integration will not only enhance customers’ experience but also alleviate pressure on staff and remove the physical paperwork trail for vouchers. All the while, future revenue is being generated to help clients maximise profits."

Frances Mason, head of partner management at Smartbox Group UK, says: “We’re delighted to launch the partnership with Premier.

“With over 20 years of experience in the marketing of wellness gifts, we’re excited to be joining forces with a team that shares our passion for quality spas and excellent service.

“By using the Premier platform, spas will be able to access a huge potential market with a seamless booking process eliminating the effort normally associated with voucher bookings.”

To find out more about this integration or Premier’s business management solutions, book a free presentation of Core today.
08 Sep 2020
Keep your business bubbling with Core by Premier Software®
Core by Premier Software® (Core) is the leading single and multi-site software solution designed specifically for the spa, wellness and leisure industries.

A multi-layered software solution that integrates with existing PMS systems, Core’s depth of functionality means it can be adapted to meet the needs of a growing business.

Alexander Hotels has been working with Premier Software since 2005 and more recently began working with its spa business management system.

In a place where time stands still for its visitors, the management team at Alexander Hotels has removed all the strain of running a spa by managing it through a centralised business management system, enabling the spa team to focus solely on guests.

With over 40 treatment rooms between them, it is clear to see why the group prefer to manage reservations, appointments and all their data through one system.

“The client experience is sacrosanct,” says Matt Linkin, revenue manager at Alexander Hotels.

“Our guests expect the best and to do this we have to remove any distractions, which is why we expect our therapists and spa managers to fully concentrate on the client journey and not worry about what offers we need to run and when.”

Core – Premier Software’s flagship business management solution – is GDPR compliant and accredited by SEPA.

To discover more about Core and its extensive range of features, follow this link.

Alternatively, to book a free webinar or presentation, click here.
Premier Software Solutions Ltd: news from HCMmag.com and FitTechGlobal.com
Premier Software Solutions' flagship business management system, Core by Premier Software, is the leading single and multi-site solution designed specifically for the spa, wellness and leisure industries.
With new government guidelines shifting how spas operate, it is important to use a system that complies with these changes. This is where Core by Premier Software® comes in.
Premier Software Solutions Ltd: featured in HCM and Fit Tech magazines
Spa software: Staff retention
Operators are reporting challenges finding and retaining great staff due to pandemic pressures. We look at how software can help, while also increasing business
The pandemic brought business as we knew it to a standstill. But not for long. Software companies were quick to provide solutions to help clubs adapt and now these are here to stay. Suppliers tell HCM how the pandemic is changing the industry for the better
Spas have been getting even more savvy about yield management since the pandemic began. Spa Business asks how software suppliers are supporting them
Global Research: All Booked Up
Spokespeople from leading spa software suppliers globally share their insights on booking trends and standout data since coming out of lockdown
Software: All booked up
Spokespeople from leading spa software suppliers globally share their insights on booking trends and standout data since coming out of lockdown
Technology: Soft touch
As spas reopen, how can software help operators meet the numerous post-lockdown challenges they face?
Premier Software Solutions Ltd
Tel: 01543 466580
Address: 9-11 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT, UK
Oliver Cahill, chief commercial officer
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Research
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Everyone's talking about
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Each health club has its own unique challenges, but the right tech solution can make all the difference. In the first of a two-part series, specialists share how they’ve solved specific issues
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The fitness sector has an unprecedented opportunity to become a credible partner in ensuring the health and wellbeing of the nation, says Mosaic Group MD and new chair of the UK Active Membership Council. He talks to Kate Cracknell
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Fuel the debate about issues and opportunities across the industry. We’d love to hear from you – [email protected]
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We’ve set ourselves the initial goal of developing 100 Feel Electric sites, using a cluster model
Featured supplier news
Featured supplier news: Magicline celebrates UK market entry at Elevate
With a focus on globalisation, Magicline has officially launched its software in the UK. As Europe’s leading gym management software company, the company strives to provide the best tools for gym owners to be successful, win new members and elevate their businesses.
Featured supplier news
Featured supplier news: Thousands flock to register for Elevate 2022 in London this summer
The health and fitness industry is eagerly awaiting the return of Elevate, which will take place on 15-16 June 2022 at ExCeL London.
Featured operator news
Featured operator news: New £42m Moorways Sports Village to open on 21 May
Everyone Active will open Moorways Sports Village to the public on Saturday 21 May with a grand opening weekend – in time for the half term holidays.
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Featured operator news: New partnership delivers swimming support to children with disabilities
A new partnership has been launched to provide inclusive swimming for children with mobility, visual and hearing disabilities.
Video Gallery
Total Vibration Solutions / Floors 4 Gyms / TVS Sports Surfaces
Sport Alliance GmbH
Mindbody, Inc
Catalogue Gallery
Click on a catalogue to view it online
Directory
Spa software
SpaBooker: Spa software
trade associations
International SPA Association - iSPA: trade associations
Salt therapy products
Himalayan Source: Salt therapy products
Architects/designers
Zynk Design Consultants: Architects/designers
Management software
Premier Software Solutions: Management software
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Skincare
Sothys: Skincare
Wearable technology solutions
MyZone: Wearable technology solutions
On demand
Fitness On Demand: On demand
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Runcorn
Halton Borough Council
Property & Tenders
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
30-30 Jun 2022
The ICC, Birmingham, Birmingham , United Kingdom
Diary dates
12-13 Sep 2022
Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
Diary dates
25-28 Oct 2022
Messe Stuttgart, Germany
Diary dates
25-28 Oct 2022
Ibiza, Ibiza, Spain
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
17-18 Mar 2023
Tobacco Dock, London, United Kingdom
Diary dates

Silver company profile

Premier Software Solutions Ltd

Contact  |  Updates
Core can help you provide a contactless service to clients.
Core can help your business become more sustainable.
Company background
Premier Software was founded in 1994 and is a privately-owned UK-based company with Mark Johnson as CEO, Chris Mallen as director, and Oliver Cahill as chief commercial officer.

Main products and services
Premier has spent over 27 years developing software solutions for the spa, wellness and leisure industries. Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software®, has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows.

Core’s dashboard offers a complete business overview at the touch of the button, helping to maximise profitability, manage day-to-day operations, and highlight areas of growth. Key features include memberships, scheduling and reporting, through to marketing, retail and online functionality.

Premier believe partnering with the right organisations is essential, whether to ensure Core meets industry standards or as testament to its capabilities. As such, Core integrates with leading PMS and third parties, to help boost revenue and streamline the client journey. Core is also GDPR compliant and SEPA accredited, ensuring client data is safe.

USPs
Premier’s solutions cater to the full spectrum of the industry, from destination spas to independent boutique and prestigious hotels with spas. A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.

Core is accompanied by a comprehensive support package, including real-time advice from its in-house support team, software updates, and access to Premier’s browser-based app for quick and effective appointment booking on-the-go.

Training is also essential for a return on investment. Therefore each session is personalized to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on areas of the software you will find most beneficial.

Where in the world?
Core by Premier Software® is available to spas worldwide.
case study: Alexander House Hotels & Utopia Spas
Full case study can be found here
case study: English Lakes Group
Full case study can be found here
Premier Software Solutions Ltd video gallery:
Plans for the next 12 months
Premier is looking to enhance Core with Golf. Designed for hotels and resorts with golf courses, Golf integrates with Core to promote online bookings, EPOS, tee/buggy bookings, and more.
Key personnel
Mark Johnson, CEO
Oliver Cahill, chief commercial officer
Laura Meeson, corporate manager
Helena Cottrill, content manager
Key customers
The Corinthia - UK
Hotel Europe - Ireland
Marbella Club - Spain
InterContinental Semiramis Cairo - Egypt
Nikki Beach - Dubai
Testimonial
"We needed a flexible system which seamlessly brings together all our operations through one dashboard.

Core provides an unrivaled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing flawless service to our visitors.”
– Michael Kay, group leisure manager, English Lakes
"The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are centrally hosted.

The dashboard is easy to navigate, plus it integrates with our hotels’ property management system, further enhancing the client experience.”
– Matt Linkin, revenue manager, Alexander Hotels
updates
01 Feb 2022
Premier Software collaborates with Made for Life Organics to train spas in cancer touch therapy
Premier Software, the creator of business management solution Core by Premier Software, has partnered with skincare and spa brand Made for Life Organics, to help make spas more inclusive by training staff in Cancer Touch Therapy.

Throughout 2022, any spa that uses or purchases Premier’s flagship business management solution, Core by Premier Software, can access 25 per cent off Made for Life’s Cancer Touch Therapy qualification.

Many spas in the UK are unable to offer treatment to those diagnosed with cancer due to insurance issues. The Made for Life course, accredited by the Complementary Medical Association (CMA), removes this issue so that spas can offer holistic therapies to those who need it most.

“We feel incredibly grateful that Premier is partnering with us to promote training that simply throws those spa doors wide to all,” says Amanda Winwood, managing director for Made for Life Organics.

“This joint initiative underpins our vision to create a future where all spas will have trained therapists to be able to welcome everyone and make a positive impact on their mental health and wellbeing.”

Laura Meeson, corporate manager at Premier Software, adds: “We’re very pleased to be partnering with Made for Life to help make spas a more inclusive environment.

“Spas are a vital space for relaxation, recuperation and wellbeing – we believe this should be accessible to everyone.

“By offering Cancer Touch Therapy training to all Core clients, our aim is to make spas more accessible to those diagnosed with and recovering from cancer.”

For more information, visit Premier's official website.
05 Jul 2021
A new world for memberships
During lockdown clients have had more time to self-reflect than ever before. As a result, many are prioritising mental health and incorporating activity into their day to improve overall wellbeing.

Why not capitalise on this momentum in your health club by offering a range of memberships?

Premier Software’s flagship business management solution, Core by Premier Software®, flexes to your membership requirements. Using the system, you can keep track of membership data to increase numbers and revenue.

Core’s integrated Fast Track technology offers contactless access to lockers and facilities via cards or wristbands. In turn, you can monitor visit frequency, reward loyalty and prevent unauthorised entry.

In the system’s back office, statements and renewals are issued promptly to improve retention rates. Meanwhile, its reports track business performance and member habits. This provides you with the knowledge you need to grow your business.

Whether you’re a single-site health club, a chain of gyms or a hotel with leisure facilities, Core can be configured to suit your business needs.

English Lakes
has two of its sumptuous hotels connected through Core.

Michael Kay, group leisure manager, says: “Fundamental to the success of English Lakes is the ability to manage multiple sites through one business management system, while integrating with our PMS and access systems.

“Core provides an unrivalled solution which enables us to manage our health club memberships, spa services and water sports centre activities while providing a flawless service to our visitors.”

For more information on Core and its membership functionality, book a free presentation today.
17 May 2021
The gift of integration
Premier Software has partnered with Smartbox’s gift voucher platforms Buyagift and Red Letter Days to help clients boost revenue streams.

Clients using Premier’s flagship business management solution – called Core by Premier Software® – can now retail spa day experiences via these new platforms. Through this integration, operators can share live availability from Core and capture guest data, while remaining in complete control of their bookings.

Operators can also benefit from increased exposure from being featured on one of the UK’s most visited gift experience sites. This will help to generate future revenue for the months to come.

“Premier is passionate about delivering solutions that will help generate income for its clients whilst enhancing the customer journey,” says Oliver Cahill, chief commercial officer at Premier Software Solutions.

“Premier believes this integration will not only enhance customers’ experience but also alleviate pressure on staff and remove the physical paperwork trail for vouchers. All the while, future revenue is being generated to help clients maximise profits."

Frances Mason, head of partner management at Smartbox Group UK, says: “We’re delighted to launch the partnership with Premier.

“With over 20 years of experience in the marketing of wellness gifts, we’re excited to be joining forces with a team that shares our passion for quality spas and excellent service.

“By using the Premier platform, spas will be able to access a huge potential market with a seamless booking process eliminating the effort normally associated with voucher bookings.”

To find out more about this integration or Premier’s business management solutions, book a free presentation of Core today.
08 Sep 2020
Keep your business bubbling with Core by Premier Software®
Core by Premier Software® (Core) is the leading single and multi-site software solution designed specifically for the spa, wellness and leisure industries.

A multi-layered software solution that integrates with existing PMS systems, Core’s depth of functionality means it can be adapted to meet the needs of a growing business.

Alexander Hotels has been working with Premier Software since 2005 and more recently began working with its spa business management system.

In a place where time stands still for its visitors, the management team at Alexander Hotels has removed all the strain of running a spa by managing it through a centralised business management system, enabling the spa team to focus solely on guests.

With over 40 treatment rooms between them, it is clear to see why the group prefer to manage reservations, appointments and all their data through one system.

“The client experience is sacrosanct,” says Matt Linkin, revenue manager at Alexander Hotels.

“Our guests expect the best and to do this we have to remove any distractions, which is why we expect our therapists and spa managers to fully concentrate on the client journey and not worry about what offers we need to run and when.”

Core – Premier Software’s flagship business management solution – is GDPR compliant and accredited by SEPA.

To discover more about Core and its extensive range of features, follow this link.

Alternatively, to book a free webinar or presentation, click here.
Premier Software Solutions Ltd: news from HCMmag.com and FitTechGlobal.com
Premier Software Solutions' flagship business management system, Core by Premier Software, is the leading single and multi-site solution designed specifically for the spa, wellness and leisure industries.
With new government guidelines shifting how spas operate, it is important to use a system that complies with these changes. This is where Core by Premier Software® comes in.
Premier Software Solutions Ltd: featured in HCM and Fit Tech magazines
Spa software: Staff retention
Operators are reporting challenges finding and retaining great staff due to pandemic pressures. We look at how software can help, while also increasing business
The pandemic brought business as we knew it to a standstill. But not for long. Software companies were quick to provide solutions to help clubs adapt and now these are here to stay. Suppliers tell HCM how the pandemic is changing the industry for the better
Spas have been getting even more savvy about yield management since the pandemic began. Spa Business asks how software suppliers are supporting them
Global Research: All Booked Up
Spokespeople from leading spa software suppliers globally share their insights on booking trends and standout data since coming out of lockdown
Software: All booked up
Spokespeople from leading spa software suppliers globally share their insights on booking trends and standout data since coming out of lockdown
Technology: Soft touch
As spas reopen, how can software help operators meet the numerous post-lockdown challenges they face?
Premier Software Solutions Ltd
Tel: 01543 466580
Address: 9-11 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT, UK
Oliver Cahill, chief commercial officer
Featured supplier news
Featured supplier news: Magicline celebrates UK market entry at Elevate
With a focus on globalisation, Magicline has officially launched its software in the UK. As Europe’s leading gym management software company, the company strives to provide the best tools for gym owners to be successful, win new members and elevate their businesses.
Featured supplier news
Featured supplier news: Thousands flock to register for Elevate 2022 in London this summer
The health and fitness industry is eagerly awaiting the return of Elevate, which will take place on 15-16 June 2022 at ExCeL London.
Featured operator news
Featured operator news: New £42m Moorways Sports Village to open on 21 May
Everyone Active will open Moorways Sports Village to the public on Saturday 21 May with a grand opening weekend – in time for the half term holidays.
Featured operator news
Featured operator news: New partnership delivers swimming support to children with disabilities
A new partnership has been launched to provide inclusive swimming for children with mobility, visual and hearing disabilities.
Video Gallery
Total Vibration Solutions / Floors 4 Gyms / TVS Sports Surfaces
Sport Alliance GmbH
Mindbody, Inc
Catalogue Gallery
Click on a catalogue to view it online
Directory
Spa software
SpaBooker: Spa software
trade associations
International SPA Association - iSPA: trade associations
Salt therapy products
Himalayan Source: Salt therapy products
Architects/designers
Zynk Design Consultants: Architects/designers
Management software
Premier Software Solutions: Management software
Whole body cryotherapy
Art of Cryo: Whole body cryotherapy
Skincare
Sothys: Skincare
Wearable technology solutions
MyZone: Wearable technology solutions
On demand
Fitness On Demand: On demand
Lockers/interior design
Crown Sports Lockers: Lockers/interior design
Property & Tenders
Pendine Sands, Carmarthenshire
Carmarthenshire County Council
Property & Tenders
Runcorn
Halton Borough Council
Property & Tenders
Diary dates
15-16 Jun 2022
ExCeL London, London, United Kingdom
Diary dates
30-30 Jun 2022
The ICC, Birmingham, Birmingham , United Kingdom
Diary dates
12-13 Sep 2022
Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
Diary dates
25-28 Oct 2022
Messe Stuttgart, Germany
Diary dates
25-28 Oct 2022
Ibiza, Ibiza, Spain
Diary dates
01-07 Dec 2022
tbc, Dunedin, New Zealand
Diary dates
17-18 Mar 2023
Tobacco Dock, London, United Kingdom
Diary dates
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