Nautilus / Core Health & Fitness
Nautilus / Core Health & Fitness
Nautilus / Core Health & Fitness
Health Club Management

Health Club Management

Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Follow Health Club Management on Instagram
UNITING THE WORLD OF FITNESS
Get the latest news, jobs and features in your inbox
Health Club Management

Health Club Management

Job opportunity - with Kirklees Active Leisure
Marketing and Sales Lead
Kirklees Active Leisure
£37,042
Huddersfield HD1 6PG, UK
21 Jul 2019
Customer Acquisition & Retention Manager - Marketing & Sales Lead

KAL (Kirklees Active Leisure) is the charitable, not-for-profit, leisure trust which manages 13 major leisure facilities across the Kirklees district of West Yorkshire. With almost 3m customer visits every year, the recent introduction of our fantastic Family Attraction products (yeahdaysout.co.uk ) and with a new £16m leisure centre being developed, it’s an exciting time to be joining KAL.

The Customer Acquisition and Retention Manager (CARM) is a key position within KAL and is the lead for both marketing and sales for the Trust. The postholder will be specifically responsible for the following staff/business units:

- Corporate Sales Team
- Marketing Team
- KAL Contact Centre
- Membership Administration / Processing

Reporting to the Business Development Manager, the post holder will play a key role in developing KAL’s marketing and sales strategies/functions, ensuring these areas operate effectively and contribute to the overall promotion of KAL’s services and products.

The CARM will effectively lead KAL’s marketing function across all media, maximising impact and exposure across all product areas, developments and for the organisation as a whole. Key within this aspect will be the postholder’s ability to maximise the unique proposition that KAL provides for the local community, encouraging them to become more active by making use of the sites managed by KAL.

Leading the organisation’s Sales Team, which is vital to maximising KAL’s income-generating potential and differentiating KAL from standard fitness providers, the CARM will ensure KAL takes a planned approach to sales across all areas of the business, developing and maximising innovative opportunities to drive revenue.

The CARM will oversee KAL’s expanding Contact Centre operation which is the central customer service point for the organisation. The CARM will aim to continue to develop the Contact Centre function to ensure high levels of customer service are delivered via strong management of KPIs and the ongoing development of effective systems and procedures.

The CARM will manage the relationship with KAL’s external direct debit collection agency and the associated internal processes to ensure excellent service is provided to customers and income is maximised.

If you have the right skills, experience, ability and passion to be part of the KAL success story then we’d love to hear from you.

In return, we can offer you a great package of benefits through our Staff and Family Membership scheme, which provides virtually free facilities for you and a greatly discounted rate for some of your family. Plus, we also have a great discount website which can save you and your family loads of money too!

We have a generous annual leave entitlement and can offer an excellent pension scheme (West Yorkshire Pension Fund). We also like to have fun and celebrate our successes as often as we can.
apply now
Latest News
Life Fitness has appointed Chris Clawson as its CEO, succeeding the outgoing Jason Worthy. Clawson ...
Latest News
Exercise has the ability to improve brain function in previously sedentary, overweight individuals. The University ...
Latest News
Fitness equipment giant Nautilus has named James "Jim" Barr IV as its chief executive officer. ...
Latest News
Leading UK cancer charities have called for newly diagnosed to be prescribed exercise and nutrition ...
Latest News
Pure Gym has appointed Premier Global NASM as its exclusive UK fitness training provider. The ...
Latest News
Solent University has officially opened its new £28m sports and fitness centre. The centre houses ...
Latest News
David Lloyd Clubs (DLC) has revealed plans to become the first fitness operator to commit ...
Latest News
Fitness subscription platform ClassPass has appointed a UK general manager as it looks to grow ...
Features
ukactive
Following the ActiveLab Live! finale at the recent Active Uprising conference, we take a look at startups that are using technology to help people become healthier and more active
Features
Asia
Over 300 fitness executives gathered in Singapore recently for the World Fit Summit. HCM’s Steph Eaves attended to chat with CEO and founder Ross Campbell and find out more about the industry in Asia
Features
Strength training
You may be able to help your members and customers avoid or reverse osteoporosis by encouraging weight bearing activities, as Liz Terry reports
People
HCM people

Pitbull and Tony Robbins

Founders and advisers, Grit Bxng
Parents often tell their children to become doctors or lawyers, but now they’ll encourage their children to become fitness pros. At $1,000 an hour, they’ll make more than the best Wall Street lawyers. Trainers are the new superstars
People
My dream is for our industry to have a much more significant impact on global health; there is still so much more we can do - Rasmus Ingerslev
People
HCM people

Ben Keenan

SUF Cycling: commercial director
This isn’t a spin around the park: SUF Cycling requires participants to dig deep, which can push some people not used to HIIT out of their comfort zone
Promotional Feature
Promotional feature
We’re at the beginning of the journey with EMS training in the UK. The benefits and applications of this type of training are vast, and there’s an enormous commercial opportunity for both PTs and operators
Featured supplier news
Featured supplier: New London PT facility partners with Eleiko
WE11, a luxury co-working studio for wellness professionals, is a stunning facility with a fully equipped gym, treatment rooms, changing rooms and The WE11 Lounge.
Featured supplier news
Featured supplier: Solent University’s brand new Sports Centre receives high performance flooring and functional rig solutions from EXF
Leading bespoke fitness equipment manufacturer, EXF Fitness has recently completed an installation project at Solent University in Southampton.
Opinion
promotion
Member retention is a growing problem for long-established gym chains, who are battling the growing budget and boutique gym market.
Opinion: Are you trying to beat budget gyms at their own game?
Video Gallery
Harlands Group Overview
Harlands Group
An overview of the Harlands Group, the membership management experts. Read more
More videos:
Company profiles
Company profile: Xn Leisure Systems Ltd
Xn Leisure is a provider of cutting-edge health and fitness software, offering an exceptional service ...
Company profiles
Company profile: MiE FitQuest
FitQuest (MiE Medical Research) are specialists in the field of human performance measurement. We have ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Member access schemes
Move GB: Member access schemes
Spa software
ResortSuite: Spa software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Trade associations
International SPA Association - iSPA: Trade associations
Management software
GymSales: Management software
Fitness equipment
Shapewatch: Fitness equipment
Locking solutions
Ojmar: Locking solutions
Professional services
Deloitte UK: Professional services
Flooring
Total Vibration Solutions Ltd: Flooring
Skincare
Comfort Zone - Davines S.p.A: Skincare
Property & Tenders
Diary dates
23-25 Jul 2019
Melbourne Convention and Exhibition Centre, Melbourne, Australia
Diary dates
05-06 Sep 2019
TagusPark, Oeiras, Portugal
Diary dates
Job search
POST YOUR JOB
Nautilus / Core Health & Fitness
Nautilus / Core Health & Fitness