Les Mills
Les Mills
Les Mills
Health Club Management

Health Club Management

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Health Club Management

Health Club Management

Job opportunity - with NRG Gym Limited
Gym Manager
NRG Gym Limited
£21,000 - £24,000 + 100% PT Income, KPI Bonus of up to £5,000
Walsall, UK
Start – ASAP
Hours: 40
Wage: 21 to 24k (Dependent on experience)
+ 100 % PT Income, KPI Bonus of up to 5k against membership performance

Three Floors Gym. Open 24hrs.

Working for NRG is much more than just a job it’s a life choice that you will not regret

The Gym Manager position is a high-profile leadership position that is responsible for the gym’s overall direction, coordination, operation, and success. The Gym Manager will ensure the Gym exceeds financial goals while providing remarkable leadership in areas of customer service, sales, in-gym business performance, and member retention.

The Gym Manager will provide daily support to a team of staff and offer on-going leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding staff accountable to the NRG gym expectations. The General Manager will also act as the club ambassador to provide each member with an unforgettable experience.

This position requires a minimum of 40 hours worked each week, although we reward commitment if you wish to do more.

Examples of Work Performed Financial & Club Operations
• Manage membership acquisition and retention, revenue, and expenses daily.
• Manage financial budgets with planning, forecasting, and revenue generation from various club needs.
• Review monthly reports for club revenue reconciliation, non-revenue.
• Calculate rotas to payroll monthly.

Member & Team Member Relations
• Act as "The ambassador of your Gym" by greeting members, cultivating relationships, and encouraging connectivity by promoting an engaging and welcoming environment.
• Manage a team of Personal trainers and staff.
• Provide exceptional customer service by assisting members with their suggestions and concerns.
• Perform a daily walkthrough to ensure that all areas of the club are "Like New", clean, tidy.
• Demonstrate a positive attitude and ensure staff and team members are providing the highest level of customer service, cleanliness, and performance at all times.
• Authorize all employee status changes, new hires and terminations. Develop appropriate succession plans.
• Coordinate disciplinary actions and terminations with Senior management.
• Attend weekly calls and live meetings monthly.

Sales & Promotion
Have broad oversight over all elements of the Gym events and promotions that drive revenue and contribution performance.
• Continuously promote and participate in KPI’s.
• Drive the Sales forward at all times.
• Weekly KPI against set objectives.
• Manage internal and external marketing

Qualifications Required
Proven & successful management experience within new build facilities and the Leisure Industry, with a focus on fitness operations, leisure centre management.
• Reps Level Three qualification, level two will be accepted for the right candidate.
• A leisure Degree, ISRM Dip / Cert. DMS, CMS, ILAM, or equivalent desirable.
• First Aid desirable

• 5+ years’ experience in fitness, Leisure hospitality, or retail industries
• Experience in hospitality, fitness, and/or retail industries
• Experience providing customer service and dealing with customer concerns
• Sales or fitness management experience highly preferred
• Track record of success in a performance-driven work and Sales culture

Knowledge, Skills, Abilities and Characteristics of the role
• Experience interviewing and hiring department managers and front-line team members
• Excellent supervisory, interpersonal communication, and time management skills
• Decision making, problem-solving, strategic planning, and data analysis skills
• Proven conflict management skills
• Knowledge of standard office procedures and computer software
• Excellent customer service skills
• Ability to build relationships with members
• Excellent verbal and written communication skills
• Ability to effectively multi-task with tight deadlines both independently and within a team environment
• Ability to define problems, collect and analyse data, establish facts, draw valid conclusions and recommend solutions
• Ability to effectively build teams
• Ability to make decisions easily and quickly
• Excellent supervisory, presentation, and time management skills
• Knowledge and passion for the health and fitness industry
• Knowledge of profit and loss statements.

The Recruitment process
TEAM NRG’s fantastic working environment make us the place to be for best talent in the marketplace that will grow within the company, so if you think you have what it takes please attach a covering letter along with your CV when clicking ‘apply now’

Working for NRG is much more than just a job it’s a life choice that you will not regret

Due to the high number of applications which we regularly receive, regrettably, we only respond to successful candidates. If you haven't heard from us within 7 days then please assume that you have been not been selected on this occasion, but don't worry. We'll retain your details with the intention of keeping you informed of other suitable opportunities may they arise.

We look forward to hearing from you soon!
apply now
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