Les Mills
Les Mills
Les Mills
Health Club Management

Health Club Management

Follow Health Club Management on Twitter Like Health Club Management on Facebook Join the discussion with Health Club Management on LinkedIn Subscribe to Health Club Management
Get the latest news, jobs and features in your inbox
Health Club Management

Health Club Management



Gladstone’s integrated solutions combine cutting-edge software with unrivalled support, value and convenience. Why go elsewhere?

Published in Health Club Management 2016 issue 5
Hambelton DC has been a Gladstone customer for more than 10 years
Hambelton DC has been a Gladstone customer for more than 10 years
We believe software must adapt to the changing needs of businesses, which is why we’re committed to continually developing our applications

At the heart of Gladstone Health and Leisure’s product range is a single database that links with multiple modules to give the most comprehensive and flexible leisure management solution on the market. When operators choose a Gladstone system, they benefit not only from its market-leading Plus2 membership management product, but a whole range of bolt-on options aimed at reducing overheads, increasing retention and improving the customer experience.

Robust, scalable and truly integrated, the solution covers a diverse range of business requirements, from membership management to sales and marketing, bookings and resources, payments and finance, communications, point of sale, access control and security, business intelligence and reporting. Plus, having all these needs met by a single supplier has a number of clear advantages, including value for money, guaranteed compatibility and a support network that is singing from just one hymn sheet: yours.

“More than 30,000 licensed users all over the world rely on Gladstone’s applications,” says Tom Withers, Gladstone’s managing director. “Millions of their members also benefit from our products, through on-site registration, web and mobile bookings, or self-service features. This extensive market experience means we can give every customer access to the most advanced leisure management software available, backed up by a world-class support system.

“This is not just a one-off solution: it’s a lifelong promise. We believe software must adapt to the changing needs of businesses, which is why we’re committed to continually enhancing and developing our applications. Our Software for Life maintenance policy means we don’t charge for major product upgrades. Customers will never need to re-purchase a licence to receive a new version of a module.”

Hambleton District Council first installed Gladstone’s membership management system, Plus2, at its four leisure centres in 2005. Following the huge success of this installation, it then introduced Connect online booking, the Gladstone Management Console (GMC) for data configuration, eyeQ for reporting, Learn2 for course management and RFID readers for access control. All of these products have allowed the council to make significant improvements to the business.

James Howard, marketing manager, Hambleton District Council, says the recent installation, Join@Home, is an excellent example of the varied benefits Gladstone solutions offer. “We launched the product last November and have found it to be an excellent addition, allowing our customers to sign up even when facilities are shut. We’ve had over 800 people sign up or upgrade their membership through

Join@Home since its introduction.

“But we’re also using the product in other ways. In January we introduced a new scheme called ‘zest discount card’, which allows our customers a discount on pay-as-you-go activities. Join@Home gives them the option to sign up for the scheme at home to make their experience in the centre seamless.

“Learn2, launched in December 2014, has been similarly successful. Less than a year after launching the software, our swim numbers had increased by nearly 12 per cent across our four centres, from 2,400 to 2,682. We’re so pleased with the results that we’ll start using Learn2 to manage our other programmes from September.”

Howard continues: “eyeQ is another product that has been extremely beneficial. The biggest advantage is that it enables more staff to be involved in the reporting process, as it’s very easy to use.

“Query Builder allows nominated staff members to produce detailed, tailored reports, which can then be exported to and manipulated in Excel. The software also automatically updates reports using fresh data extracted by the Reporting Data Layer (RDL) overnight, which feeds our KPIs and enables easy tracking of targets.

“This year, we are adding to our Gladstone portfolio again, making further improvements to our customer journey through the implementation of Kiosk and access control solutions.

“The benefit of having all these solutions provided by just a single supplier is the easy integration of all the products, enabling us to give our customers more options without having to input the same details on multiple systems.

“Having a single point of contact at the company for all issues is also very helpful. And when introducing new products, we have always found both the project and implementation and training teams to be excellent to work with.”

Active Northumberland uses a wide range of Gladstone products across its 18 sites, which range from dual-use leisure facilities to a disabled riding centre.

Amy Miller, ICT systems administrator for Active Northumberland, says: “We first moved to the Plus2 membership management system in 2004, and since then we’ve added the Gladstone Management Console (GMC), self-service Kiosks, Connect online booking, Learn2 for course management, Join@Home for online joining and the business intelligence tool eyeQ.

“In September 2014 we brought in Learn2 as part of a complete overhaul of our swim programme, including continuous assessment and direct debit payments, and it quickly helped make the process more efficient. The fact that Learn2 is linked to Plus2 made it much easier to migrate people onto direct debit, and the system has been specifically designed to support continuous assessment. It has also resulted in significant time and cost savings.

“The most recent addition to our Gladstone portfolio is Join@Home, which goes live this spring. Although it’s early days, we hope the product will both ease pressure on reception and make it easier for customers to join us, ultimately increasing memberships.

“Prior to Join@Home, our last launch was eyeQ in March 2015. We invested in eyeQ after having some issues with third-party reporting tools.

“Because eyeQ has been designed with Plus2 in mind, it will continue to be developed as part of the Gladstone suite of products, so it made financial sense.

“We’re now starting to create centralised corporate reports to ensure greater consistency; this helps to avoid situations where one person creates a report on usage, which is not comparable with someone else’s report on the same thing.

“One of the great advantages of these solutions being provided by the same supplier is the confidence it gives us in their compatibility. The other is knowing there is a single, accountable support network that we can go to for help, with no fear of blame being passed to a third party.”

TEL: +44 (0) 1491 201010
EMAIL: sales@gladstonemrm.com
WEB: www.gladstonemrm.com

Active Northumberland has overhauled its swim programme with Learn2
Active Northumberland has overhauled its swim programme with Learn2
Introducing Join@Home can help break down the barriers to signing up
Introducing Join@Home can help break down the barriers to signing up
An overview of Gladstone’s integrated solutions, from eyeQ to Join@Home, and Plus2 to Learn2
Latest News
Construction work on The Wave, a £37m indoor water park and leisure centre in Coventry, ...
Latest News
Ukactive has revealed the finalists for its annual industry awards. This year's edition is set ...
Latest News
Social enterprise Mytime Active has signed a 40-year deal to run 12 leisure facilities in ...
Latest News
The Mental Health Foundation (MHF) has chosen body image as the theme for its Mental ...
Latest News
Fitness studio operator Bodystreet has expanded its UK operations with the opening of two new ...
Latest News
A study on exercise injuries has suggested that people who engage in high-intensity interval training ...
Latest News
Physical activity is crucial in order to maintain substantial weight loss – and more important ...
Latest News
Self-styled life coach 'guru' Tony Robbins and American rapper Pitbull have partnered with entrepreneur Bill ...
Latest News
A record 62.6 per cent of the adult population are now classed as physically active, ...
Latest News
Boutique HIIT studio operator Ritual Gym will open its first site in the US next ...
Latest News
Swim England has called for health professionals to be "more proactive" in prescribing swimming to ...
Job search
Featured supplier news
Featured supplier: Wattbike to redefine indoor cycling with two new products
Wattbike will launch two new products that offer a complete indoor cycling solution.
Featured supplier news
Featured supplier: Functional fitness a priority for second New Age fitness club
Following the success of its first gym in Hamilton, Scotland, New Age Fitness has opened a second facility in nearby Coatbridge.
Video Gallery
TRX Training
TRX MAPS completes body movement assessments in just 30 seconds to help trainers develop personalized fitness plans and goals for members. Read more
More videos:
Company profiles
Company profile: TVS Group
TVS has a broad portfolio of products, including high-performing shock pads, surfaces for sport, fitness ...
Company profiles
Company profile: Dyaco UK Limited
Dyaco UK Limited offers a versatile range of world-class commercial, medical and home fitness and ...
Catalogue Gallery
Click on a catalogue to view it online
Direct debit solutions
Harlands Group: Direct debit solutions
Corporate retreats
Barcelona Bootcamp: Corporate retreats
Audio visual
Lightmasters UK Ltd: Audio visual
Total Vibration Solutions Ltd: Flooring
Sothys: Skincare
Spa software
SpaBooker: Spa software
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Trade associations
International SPA Association - iSPA: Trade associations
Wearable technology solutions
MyZone: Wearable technology solutions
Fitness equipment
Miha Bodytec GmbH: Fitness equipment
Property & Tenders
New Brighton, Wirral, Merseyside
Wirral Borough Council
Property & Tenders
Various Sites
Porters Commercial
Property & Tenders
Diary dates
24-25 Apr 2019
Business Design Centre, London, United Kingdom
Diary dates
05-10 May 2019
Gold Coast Convention and Exhibition Centre, Queensland, Australia
Diary dates
Les Mills
Les Mills