STA-Swimming Teachers Association
STA-Swimming Teachers Association
STA-Swimming Teachers Association
Health Club Management

Health Club Management

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Health Club Management

Health Club Management

features

Gladstone

Gladstone’s integrated solutions combine cutting-edge software with unrivalled support, value and convenience. Why go elsewhere?

Published in Health Club Management 2016 issue 5
Hambelton DC has been a Gladstone customer for more than 10 years
Hambelton DC has been a Gladstone customer for more than 10 years
We believe software must adapt to the changing needs of businesses, which is why we’re committed to continually developing our applications

At the heart of Gladstone Health and Leisure’s product range is a single database that links with multiple modules to give the most comprehensive and flexible leisure management solution on the market. When operators choose a Gladstone system, they benefit not only from its market-leading Plus2 membership management product, but a whole range of bolt-on options aimed at reducing overheads, increasing retention and improving the customer experience.

Robust, scalable and truly integrated, the solution covers a diverse range of business requirements, from membership management to sales and marketing, bookings and resources, payments and finance, communications, point of sale, access control and security, business intelligence and reporting. Plus, having all these needs met by a single supplier has a number of clear advantages, including value for money, guaranteed compatibility and a support network that is singing from just one hymn sheet: yours.

LIFELONG PROMISE
“More than 30,000 licensed users all over the world rely on Gladstone’s applications,” says Tom Withers, Gladstone’s managing director. “Millions of their members also benefit from our products, through on-site registration, web and mobile bookings, or self-service features. This extensive market experience means we can give every customer access to the most advanced leisure management software available, backed up by a world-class support system.

“This is not just a one-off solution: it’s a lifelong promise. We believe software must adapt to the changing needs of businesses, which is why we’re committed to continually enhancing and developing our applications. Our Software for Life maintenance policy means we don’t charge for major product upgrades. Customers will never need to re-purchase a licence to receive a new version of a module.”

Hambleton District Council first installed Gladstone’s membership management system, Plus2, at its four leisure centres in 2005. Following the huge success of this installation, it then introduced Connect online booking, the Gladstone Management Console (GMC) for data configuration, eyeQ for reporting, Learn2 for course management and RFID readers for access control. All of these products have allowed the council to make significant improvements to the business.

James Howard, marketing manager, Hambleton District Council, says the recent installation, Join@Home, is an excellent example of the varied benefits Gladstone solutions offer. “We launched the product last November and have found it to be an excellent addition, allowing our customers to sign up even when facilities are shut. We’ve had over 800 people sign up or upgrade their membership through

Join@Home since its introduction.

“But we’re also using the product in other ways. In January we introduced a new scheme called ‘zest discount card’, which allows our customers a discount on pay-as-you-go activities. Join@Home gives them the option to sign up for the scheme at home to make their experience in the centre seamless.

“Learn2, launched in December 2014, has been similarly successful. Less than a year after launching the software, our swim numbers had increased by nearly 12 per cent across our four centres, from 2,400 to 2,682. We’re so pleased with the results that we’ll start using Learn2 to manage our other programmes from September.”

Howard continues: “eyeQ is another product that has been extremely beneficial. The biggest advantage is that it enables more staff to be involved in the reporting process, as it’s very easy to use.

“Query Builder allows nominated staff members to produce detailed, tailored reports, which can then be exported to and manipulated in Excel. The software also automatically updates reports using fresh data extracted by the Reporting Data Layer (RDL) overnight, which feeds our KPIs and enables easy tracking of targets.

“This year, we are adding to our Gladstone portfolio again, making further improvements to our customer journey through the implementation of Kiosk and access control solutions.

“The benefit of having all these solutions provided by just a single supplier is the easy integration of all the products, enabling us to give our customers more options without having to input the same details on multiple systems.

“Having a single point of contact at the company for all issues is also very helpful. And when introducing new products, we have always found both the project and implementation and training teams to be excellent to work with.”

TIME AND COST SAVINGS
Active Northumberland uses a wide range of Gladstone products across its 18 sites, which range from dual-use leisure facilities to a disabled riding centre.

Amy Miller, ICT systems administrator for Active Northumberland, says: “We first moved to the Plus2 membership management system in 2004, and since then we’ve added the Gladstone Management Console (GMC), self-service Kiosks, Connect online booking, Learn2 for course management, Join@Home for online joining and the business intelligence tool eyeQ.

“In September 2014 we brought in Learn2 as part of a complete overhaul of our swim programme, including continuous assessment and direct debit payments, and it quickly helped make the process more efficient. The fact that Learn2 is linked to Plus2 made it much easier to migrate people onto direct debit, and the system has been specifically designed to support continuous assessment. It has also resulted in significant time and cost savings.

“The most recent addition to our Gladstone portfolio is Join@Home, which goes live this spring. Although it’s early days, we hope the product will both ease pressure on reception and make it easier for customers to join us, ultimately increasing memberships.

“Prior to Join@Home, our last launch was eyeQ in March 2015. We invested in eyeQ after having some issues with third-party reporting tools.

“Because eyeQ has been designed with Plus2 in mind, it will continue to be developed as part of the Gladstone suite of products, so it made financial sense.

“We’re now starting to create centralised corporate reports to ensure greater consistency; this helps to avoid situations where one person creates a report on usage, which is not comparable with someone else’s report on the same thing.

“One of the great advantages of these solutions being provided by the same supplier is the confidence it gives us in their compatibility. The other is knowing there is a single, accountable support network that we can go to for help, with no fear of blame being passed to a third party.”

TEL: +44 (0) 1491 201010
EMAIL: sales@gladstonemrm.com
WEB: www.gladstonemrm.com

Active Northumberland has overhauled its swim programme with Learn2
Active Northumberland has overhauled its swim programme with Learn2
Introducing Join@Home can help break down the barriers to signing up
Introducing Join@Home can help break down the barriers to signing up
http://www.leisureopportunities.com/images/937366_433964.jpg
An overview of Gladstone’s integrated solutions, from eyeQ to Join@Home, and Plus2 to Learn2
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There’s no one thing that will fix your member retention, but clarity of mission, a strong culture and an eye for data will drive significant change. Kate Cracknell reports from this year’s Retention Convention
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Statistics
The fitness market in Europe is entering a new phase of growth according to the European Health & Fitness Market Report 2019 by EuropeActive and Deloitte. HCM reports
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With the increase in popularity of functional training, the floor is increasingly becoming a piece of equipment in itself. Kath Hudson investigates
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Active ageing
The older people get, the more likely they are to have a long term health condition. But getting ill is not an inevitable consequence of getting older, so targeting the over 50s market could bring about multiple wins. Kath Hudson reports
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Innovation
Silicon Valley hacker Dave Asprey used his tech skills to gather the latest fitness kit to create a bio hacking boutique. Kath Hudson investigates cusapero
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New technology is transforming the way the health and fitness industry functions and interacts with customers. Liz Terry catches up with operators around the industry for an update
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Research
New research from Deloitte China and IHRSA shows the market for health and fitness in India is starting to grow, as Kirsten Walsh reports
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Promotional feature
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Women's fashion magazine Stylist has entered the fitness market by opening a female-only boutique studio ...
Latest News
Creating opportunities for older people to get physically active represents a major driver for growth ...
Latest News
Australian fitness franchise F45 has secured deals to open sites in emerging markets across the ...
Latest News
The Bannatyne Group has completed a £750,000 redevelopment of its latest acquisition, the historic Cookridge ...
Latest News
Corporate fitness sales specialist Gympass has secured additional financial backing believed to be around US$300m ...
Latest News
Three-time National Basketball Association (NBA) Champion Draymond Green has opened his first Blink Fitness gym ...
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Ukactive has set out on a membership consultation, asking for views on how the not-for-profit ...
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Northumbria University (NU) has set out to uncover in detail the important role that structured ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: New London PT facility partners with Eleiko
WE11, a luxury co-working studio for wellness professionals, is a stunning facility with a fully equipped gym, treatment rooms, changing rooms and The WE11 Lounge.
Featured supplier news
Featured supplier: Fitness trends have changed, it’s time qualifications caught up
EMD UK, the national governing body for group exercise, has been working with Active IQ to improve industry qualifications.
Opinion
promotion
Member retention is a growing problem for long-established gym chains, who are battling the growing budget and boutique gym market.
Opinion: Are you trying to beat budget gyms at their own game?
Video Gallery
Harlands Group Overview
Harlands Group
An overview of the Harlands Group, the membership management experts. Read more
More videos:
Company profiles
Company profile: TRX Training UK
TRX provides world-class functional training by offering quality equipment, effective workouts and world-class education capable ...
Company profiles
Company profile: Pavigym
PAVIGYM is the premier innovator of flooring and interactive solutions for the global fitness industry....
Catalogue Gallery
Click on a catalogue to view it online
Directory
Professional services
Deloitte UK: Professional services
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Exercise equipment
EXF Fitness Equipment: Exercise equipment
Direct debit solutions
Debit Finance Collections: Direct debit solutions
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Member access schemes
Move GB: Member access schemes
Architects/designers
Zynk Design Consultants: Architects/designers
Flooring
Total Vibration Solutions Ltd: Flooring
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Audio visual
Hutchison Technologies: Audio visual
Property & Tenders
Will to Win
Property & Tenders
Diary dates
26-27 Jun 2019
Villa Park, Birmingham, United Kingdom
Diary dates
06-07 Jul 2019
Monte-Carlo, Monaco
Diary dates

features

Gladstone

Gladstone’s integrated solutions combine cutting-edge software with unrivalled support, value and convenience. Why go elsewhere?

Published in Health Club Management 2016 issue 5
Hambelton DC has been a Gladstone customer for more than 10 years
Hambelton DC has been a Gladstone customer for more than 10 years
We believe software must adapt to the changing needs of businesses, which is why we’re committed to continually developing our applications

At the heart of Gladstone Health and Leisure’s product range is a single database that links with multiple modules to give the most comprehensive and flexible leisure management solution on the market. When operators choose a Gladstone system, they benefit not only from its market-leading Plus2 membership management product, but a whole range of bolt-on options aimed at reducing overheads, increasing retention and improving the customer experience.

Robust, scalable and truly integrated, the solution covers a diverse range of business requirements, from membership management to sales and marketing, bookings and resources, payments and finance, communications, point of sale, access control and security, business intelligence and reporting. Plus, having all these needs met by a single supplier has a number of clear advantages, including value for money, guaranteed compatibility and a support network that is singing from just one hymn sheet: yours.

LIFELONG PROMISE
“More than 30,000 licensed users all over the world rely on Gladstone’s applications,” says Tom Withers, Gladstone’s managing director. “Millions of their members also benefit from our products, through on-site registration, web and mobile bookings, or self-service features. This extensive market experience means we can give every customer access to the most advanced leisure management software available, backed up by a world-class support system.

“This is not just a one-off solution: it’s a lifelong promise. We believe software must adapt to the changing needs of businesses, which is why we’re committed to continually enhancing and developing our applications. Our Software for Life maintenance policy means we don’t charge for major product upgrades. Customers will never need to re-purchase a licence to receive a new version of a module.”

Hambleton District Council first installed Gladstone’s membership management system, Plus2, at its four leisure centres in 2005. Following the huge success of this installation, it then introduced Connect online booking, the Gladstone Management Console (GMC) for data configuration, eyeQ for reporting, Learn2 for course management and RFID readers for access control. All of these products have allowed the council to make significant improvements to the business.

James Howard, marketing manager, Hambleton District Council, says the recent installation, Join@Home, is an excellent example of the varied benefits Gladstone solutions offer. “We launched the product last November and have found it to be an excellent addition, allowing our customers to sign up even when facilities are shut. We’ve had over 800 people sign up or upgrade their membership through

Join@Home since its introduction.

“But we’re also using the product in other ways. In January we introduced a new scheme called ‘zest discount card’, which allows our customers a discount on pay-as-you-go activities. Join@Home gives them the option to sign up for the scheme at home to make their experience in the centre seamless.

“Learn2, launched in December 2014, has been similarly successful. Less than a year after launching the software, our swim numbers had increased by nearly 12 per cent across our four centres, from 2,400 to 2,682. We’re so pleased with the results that we’ll start using Learn2 to manage our other programmes from September.”

Howard continues: “eyeQ is another product that has been extremely beneficial. The biggest advantage is that it enables more staff to be involved in the reporting process, as it’s very easy to use.

“Query Builder allows nominated staff members to produce detailed, tailored reports, which can then be exported to and manipulated in Excel. The software also automatically updates reports using fresh data extracted by the Reporting Data Layer (RDL) overnight, which feeds our KPIs and enables easy tracking of targets.

“This year, we are adding to our Gladstone portfolio again, making further improvements to our customer journey through the implementation of Kiosk and access control solutions.

“The benefit of having all these solutions provided by just a single supplier is the easy integration of all the products, enabling us to give our customers more options without having to input the same details on multiple systems.

“Having a single point of contact at the company for all issues is also very helpful. And when introducing new products, we have always found both the project and implementation and training teams to be excellent to work with.”

TIME AND COST SAVINGS
Active Northumberland uses a wide range of Gladstone products across its 18 sites, which range from dual-use leisure facilities to a disabled riding centre.

Amy Miller, ICT systems administrator for Active Northumberland, says: “We first moved to the Plus2 membership management system in 2004, and since then we’ve added the Gladstone Management Console (GMC), self-service Kiosks, Connect online booking, Learn2 for course management, Join@Home for online joining and the business intelligence tool eyeQ.

“In September 2014 we brought in Learn2 as part of a complete overhaul of our swim programme, including continuous assessment and direct debit payments, and it quickly helped make the process more efficient. The fact that Learn2 is linked to Plus2 made it much easier to migrate people onto direct debit, and the system has been specifically designed to support continuous assessment. It has also resulted in significant time and cost savings.

“The most recent addition to our Gladstone portfolio is Join@Home, which goes live this spring. Although it’s early days, we hope the product will both ease pressure on reception and make it easier for customers to join us, ultimately increasing memberships.

“Prior to Join@Home, our last launch was eyeQ in March 2015. We invested in eyeQ after having some issues with third-party reporting tools.

“Because eyeQ has been designed with Plus2 in mind, it will continue to be developed as part of the Gladstone suite of products, so it made financial sense.

“We’re now starting to create centralised corporate reports to ensure greater consistency; this helps to avoid situations where one person creates a report on usage, which is not comparable with someone else’s report on the same thing.

“One of the great advantages of these solutions being provided by the same supplier is the confidence it gives us in their compatibility. The other is knowing there is a single, accountable support network that we can go to for help, with no fear of blame being passed to a third party.”

TEL: +44 (0) 1491 201010
EMAIL: sales@gladstonemrm.com
WEB: www.gladstonemrm.com

Active Northumberland has overhauled its swim programme with Learn2
Active Northumberland has overhauled its swim programme with Learn2
Introducing Join@Home can help break down the barriers to signing up
Introducing Join@Home can help break down the barriers to signing up
http://www.leisureopportunities.com/images/937366_433964.jpg
An overview of Gladstone’s integrated solutions, from eyeQ to Join@Home, and Plus2 to Learn2
Latest News
Women's fashion magazine Stylist has entered the fitness market by opening a female-only boutique studio ...
Latest News
Creating opportunities for older people to get physically active represents a major driver for growth ...
Latest News
Australian fitness franchise F45 has secured deals to open sites in emerging markets across the ...
Latest News
The Bannatyne Group has completed a £750,000 redevelopment of its latest acquisition, the historic Cookridge ...
Latest News
Corporate fitness sales specialist Gympass has secured additional financial backing believed to be around US$300m ...
Latest News
Three-time National Basketball Association (NBA) Champion Draymond Green has opened his first Blink Fitness gym ...
Latest News
Ukactive has set out on a membership consultation, asking for views on how the not-for-profit ...
Latest News
Northumbria University (NU) has set out to uncover in detail the important role that structured ...
Latest News
A majority of mothers do not exercise because it makes them feel guilty about not ...
Latest News
Fitness giant Les Mills has launched three new studio spaces at its iconic Auckland City ...
Latest News
Wellness industry technology platform Mindbody has appointed Phil Coxon as managing director of Mindbody Europe. ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: New London PT facility partners with Eleiko
WE11, a luxury co-working studio for wellness professionals, is a stunning facility with a fully equipped gym, treatment rooms, changing rooms and The WE11 Lounge.
Featured supplier news
Featured supplier: Fitness trends have changed, it’s time qualifications caught up
EMD UK, the national governing body for group exercise, has been working with Active IQ to improve industry qualifications.
Opinion
promotion
Member retention is a growing problem for long-established gym chains, who are battling the growing budget and boutique gym market.
Opinion: Are you trying to beat budget gyms at their own game?
Video Gallery
Harlands Group Overview
Harlands Group
An overview of the Harlands Group, the membership management experts. Read more
More videos:
Company profiles
Company profile: TRX Training UK
TRX provides world-class functional training by offering quality equipment, effective workouts and world-class education capable ...
Company profiles
Company profile: Pavigym
PAVIGYM is the premier innovator of flooring and interactive solutions for the global fitness industry....
Catalogue Gallery
Click on a catalogue to view it online
Directory
Professional services
Deloitte UK: Professional services
Hydrotherapy / spa fragrances
Kemitron GmbH: Hydrotherapy / spa fragrances
Exercise equipment
EXF Fitness Equipment: Exercise equipment
Direct debit solutions
Debit Finance Collections: Direct debit solutions
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Member access schemes
Move GB: Member access schemes
Architects/designers
Zynk Design Consultants: Architects/designers
Flooring
Total Vibration Solutions Ltd: Flooring
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Audio visual
Hutchison Technologies: Audio visual
Property & Tenders
Will to Win
Property & Tenders
Diary dates
26-27 Jun 2019
Villa Park, Birmingham, United Kingdom
Diary dates
06-07 Jul 2019
Monte-Carlo, Monaco
Diary dates
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STA-Swimming Teachers Association
STA-Swimming Teachers Association