TVS Sports Surfaces
TVS Sports Surfaces
TVS Sports Surfaces
Health Club Management

Health Club Management

Follow Health Club Management on Twitter Like Health Club Management on Facebook Follow Health Club Management on Google+ Join the discussion with Health Club Management on LinkedIn Subscribe to Health Club Management Get RSS alerts from Health Club Management magazine
Get the latest news, jobs and features in your inbox
Health Club Management

Health Club Management

features

An impressive eyeQ

A new query builder and business intelligence tool has been brought onto the leisure market. Dave Thompson explains more

Published in Health Club Management 2014 issue 9

As the largest leisure provider in Perth and Kinross, Live Active Leisure recognises the value of being able to make intelligent business decisions based on accurate data. So when Gladstone Health and Leisure announced it was launching eyeQ, a powerful new query builder and business intelligence tool, we were very keen to be early adopters.

As Gladstone customers for more than a decade, we use the Plus2 leisure management system at our 15 sites, as well as the Gladstone Management Console (GMC), Join@Home for online members, Connect for online booking, and Learn2 for course management.

Although Plus2 does come with a number of in-built reporting tools, what we particularly liked about eyeQ was the ability it gave us to fully customise our reports and to build quite complicated, customised queries without being computer programmers. Specifically, we saw it being valuable in two key areas: for building and analysing customer information, and for monitoring and improving our financial processes.

In November 2013, we started using an early version of eyeQ, which showed great potential but did not have quite the level of detail we required. Since then, our feedback to Gladstone has helped them to develop a product that closely meets our needs, so being an early adopter has been a great advantage.

One of the biggest strengths of the product is that it pre-segments the data into predefined tables, for example, memberships or sales.We also like how eyeQ integrates with Excel pivot tables, enabling us to slice and dice information according to our needs.And as Excel software is so universal and easy to use, the majority of people who need to see the data understand it.

Another advantage eyeQ has over other reporting tools is its use of a reporting data layer (RDL), which extracts data from the Plus2 database overnight to create tables that eyeQ can query. Because the RDL refreshes itself every 24 hours, we are confident we are working with the latest data, but without the drawbacks of working with live data. Some of the queries we run look at millions of lines of data, which, if you’re working with live data, could slow down the entire system – not much fun if you’re a receptionist trying to book a family in for a swim at the same time.

eyeQ has already had a big impact on the quality of our market research, especially on usage patterns and member retention.This can directly affect business decisions. For example, if a manager runs a report showing a decline in particular classes in a three-month period, they can take action by getting customer feedback and potentially making changes to the class timetable or the way those classes are marketed.

Also, eyeQ has enormous potential as a financial tool: I’m currently using the Custom SQL feature to pull together various strands of financial information into a single mechanism that will eventually write an income return. Dave Thompson, health and safety and estates manager, Live Active

TEL +44 (0)1491 201010
WEB www.gladstonemrm.com
eyeQ can have a big impact on the quality of your market research
??@GLADSTONEMRM

http://www.leisureopportunities.com/images/HCM2014_9gladstone.jpg
A new query builder and business intelligence tool – eyeQ – has been brought onto the leisure market
Latest News
EMD UK, the national governing body for group exercise, has appointed fitness industry veteran Nigel ...
Latest News
Experts have urged governments and industry to increase opportunities for play and fun physical activities ...
Latest News
Sport England is to invest £3m in the popular Parkrun movement, with a focus on ...
Latest News
FIBO Global Fitness, organiser of the FIBO portfolio of fitness shows, has announced a partnership ...
Latest News
Health and wellness-focused hospitality brand Fusion has teamed up with Alba Vietnam to operate two ...
Latest News
The Grandes Alpes, Courchevel 1850, a chalet-inspired resort in France, has partnered with Swiss anti-ageing ...
Latest News
The positive effects of exercise on the metabolic system could last long after the activity, ...
Latest News
Wearable tech has made a comeback as the 'hottest fitness trend' for 2019 – with ...
Latest News
Physical activity sector leaders, parliamentarians and leading figures in health and business have called for ...
Latest News
US budget club operator Youfit Health Clubs will begin offering its members genetic testing through ...
Latest News
David Stalker, former CEO of ukactive, has been named CEO of Europe, Middle East and ...
Directory
Skincare
Elemis: Skincare
Trade associations
International SPA Association - iSPA: Trade associations
Fitness equipment
Shapewatch: Fitness equipment
Architects/designers
Zynk Design Consultants: Architects/designers
Flooring
Total Vibration Solutions Ltd: Flooring
Audio visual
Lightmasters UK Ltd: Audio visual
Exercise equipment
Origin Fitness: Exercise equipment
Direct debit solutions
Harlands Group: Direct debit solutions
Computer solutions
EZ-Runner Systems Ltd: Computer solutions
Spa software
SpaBooker: Spa software
Catalogue Gallery
Click on a catalogue to view it online
Featured suppliers
Featured supplier: Shapewatch 3D body scanner puts users in control of their goals
Shapewatch is an innovative, new 3D body visualisation solution that allows members to scan their bodies, monitor key biometrics and see their body shape in 3D.
Featured suppliers
Featured supplier: Core Health & Fitness launch better concept in rowing
Core Health & Fitness has launched a brand new HIIT rower to take on the market leader.
Video Gallery
No More Empty Studios.
Fitness On Demand
No More Empty Studios. Seriously. Fitness On Demand™ Virtual Group Fitness. Read more
More videos:
Company profiles
Company profile: Myzone Group Ltd
At Myzone we reward Effort to solve the pervasive problem of ‘diminishing motivation within exercisers’ ...
Company profiles
Company profile: GANTNER Ltd
GANTNER is the leading supplier of SMART Card system solutions. Our products are designed for ...
Property & Tenders
White Rocks, Hastings
GVA
Property & Tenders
Diary dates
22-24 Jan 2019
Harrogate Convention Centre, Harrogate, United Kingdom
Diary dates
28-29 Jan 2019
Radisson Blu Hotel, London Stansted, Stansted, United Kingdom
Diary dates
Job search
TVS Sports Surfaces
TVS Sports Surfaces