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Les Mills
Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Gladstone

When Active Newham was looking for a new software supplier it turned to leisure specialist Gladstone, which completed the switch over of its three leisure centres in just six weeks

Published in Health Club Management 2014 issue 7

After deciding to move from our previous supplier, we needed a fast turn around to a new software company. I had previous experience of working with Gladstone and knew that, not only were they a company we could rely on to deliver, their software and services could make a real difference at Active Newham.

During the switch over Gladstone worked tirelessly to get things ready and never said no to our requests, helping us to tailor the system to our needs. Active Newham runs three leisure centres in the London Borough of Newham and is the preferred supplier of volunteers for the Olympic park. But Gladstone achieved the impossible, moving the leisure business without any help from the previous supplier in just six weeks.

We’ve really seen Gladstone’s software develop over the last few years. They have brought to market a fantastic range of products that really speak for themselves. We bought into a wide range of support services over and above the Plus2 membership management software, including Connect online bookings, Join@Home online membership sign up, MobilePro smartphone app, Kiosks, Call Centre, Learn2 course management for our swimming, football and trampolining classes and Contact Manager for prospecting members.

But just one of the products alone, Learn2, could pay for our entire switch over in efficiency gains and control over course payments. Installing Learn2 helped us identify 2,000 spaces on the previous system that were filled with either duplicate students moving up to the next class or pupils that had left but not been removed. This loop hole meant they could potentially swim for free, which could represent a staggering £96,000 in lost lesson fees.

Keiron Butcher, IT manager for Active Newham

Gladstone

Tel +44 (0)1491 201010
Web www.gladstonemrm.com
Twitter @gladstonemrm

Active Newham runs three leisure centres in the borough
Active Newham runs three leisure centres in the borough
Gladstone supplied a wide range of support services
Gladstone supplied a wide range of support services
http://www.leisureopportunities.com/images/HCM2014_7gladstone.jpg
Software supplier Gladstone talks about completing the switch-over of Active Newham's three leisure centres in just six weeks
People
Much of the fitness industry branding is based on a no pain, no gain philosophy, but we didn’t want to present Rabble like that, even though a session is ridiculously tiring!
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Are you optimising HIIT for your members, or are they put off by the pain? Abigail Harris looks at research into ways to better support members towards a positive outcome
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The fitness market in Europe is entering a new phase of growth according to the European Health & Fitness Market Report 2019 by EuropeActive and Deloitte. HCM reports
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Promotional Feature
Promotional feature
Our qualification increases learners’ awareness, encourages empathy and instils confidence to speak to people affected by mental ill-health
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features

Gladstone

When Active Newham was looking for a new software supplier it turned to leisure specialist Gladstone, which completed the switch over of its three leisure centres in just six weeks

Published in Health Club Management 2014 issue 7

After deciding to move from our previous supplier, we needed a fast turn around to a new software company. I had previous experience of working with Gladstone and knew that, not only were they a company we could rely on to deliver, their software and services could make a real difference at Active Newham.

During the switch over Gladstone worked tirelessly to get things ready and never said no to our requests, helping us to tailor the system to our needs. Active Newham runs three leisure centres in the London Borough of Newham and is the preferred supplier of volunteers for the Olympic park. But Gladstone achieved the impossible, moving the leisure business without any help from the previous supplier in just six weeks.

We’ve really seen Gladstone’s software develop over the last few years. They have brought to market a fantastic range of products that really speak for themselves. We bought into a wide range of support services over and above the Plus2 membership management software, including Connect online bookings, Join@Home online membership sign up, MobilePro smartphone app, Kiosks, Call Centre, Learn2 course management for our swimming, football and trampolining classes and Contact Manager for prospecting members.

But just one of the products alone, Learn2, could pay for our entire switch over in efficiency gains and control over course payments. Installing Learn2 helped us identify 2,000 spaces on the previous system that were filled with either duplicate students moving up to the next class or pupils that had left but not been removed. This loop hole meant they could potentially swim for free, which could represent a staggering £96,000 in lost lesson fees.

Keiron Butcher, IT manager for Active Newham

Gladstone

Tel +44 (0)1491 201010
Web www.gladstonemrm.com
Twitter @gladstonemrm

Active Newham runs three leisure centres in the borough
Active Newham runs three leisure centres in the borough
Gladstone supplied a wide range of support services
Gladstone supplied a wide range of support services
http://www.leisureopportunities.com/images/HCM2014_7gladstone.jpg
Software supplier Gladstone talks about completing the switch-over of Active Newham's three leisure centres in just six weeks
Latest News
Women's fashion magazine Stylist has entered the fitness market by opening a female-only boutique studio ...
Latest News
Creating opportunities for older people to get physically active represents a major driver for growth ...
Latest News
Australian fitness franchise F45 has secured deals to open sites in emerging markets across the ...
Latest News
The Bannatyne Group has completed a £750,000 redevelopment of its latest acquisition, the historic Cookridge ...
Latest News
Corporate fitness sales specialist Gympass has secured additional financial backing believed to be around US$300m ...
Latest News
Three-time National Basketball Association (NBA) Champion Draymond Green has opened his first Blink Fitness gym ...
Latest News
Ukactive has set out on a membership consultation, asking for views on how the not-for-profit ...
Latest News
Northumbria University (NU) has set out to uncover in detail the important role that structured ...
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A majority of mothers do not exercise because it makes them feel guilty about not ...
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Fitness giant Les Mills has launched three new studio spaces at its iconic Auckland City ...
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Wellness industry technology platform Mindbody has appointed Phil Coxon as managing director of Mindbody Europe. ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: Gympass bridges the gap between boutique studios and corporate members
The boutique studio market is expanding rapidly.
Featured supplier news
Featured supplier: Crown overhaul changing rooms at Saunton Sands spa
Saunton Sands Hotel in Devon, UK, has completed a £2m expansion of its spa and wellness facilities.
Opinion
promotion
Member retention is a growing problem for long-established gym chains, who are battling the growing budget and boutique gym market.
Opinion: Are you trying to beat budget gyms at their own game?
Company profiles
Company profile: Netpulse
Founded in 2001, Netpulse is the world’s number one provider of branded mobile apps for ...
Company profiles
Company profile: Dyaco UK Ltd
Dyaco UK Limited offers a versatile range of world-class commercial, medical and home fitness equipment ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Flooring
Total Vibration Solutions Ltd: Flooring
Audio visual
Hutchison Technologies: Audio visual
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Governing body
EMD UK: Governing body
Skincare
Comfort Zone - Davines S.p.A: Skincare
Locking solutions
Ojmar: Locking solutions
Spa software
ResortSuite: Spa software
Exercise equipment
EXF Fitness Equipment: Exercise equipment
Member access schemes
Move GB: Member access schemes
Management software
GymSales: Management software
Property & Tenders
Will to Win
Property & Tenders
Diary dates
26-27 Jun 2019
Villa Park, Birmingham, United Kingdom
Diary dates
06-07 Jul 2019
Monte-Carlo, Monaco
Diary dates
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Les Mills
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