Hussle (formerly PayAsUGym)
Hussle (formerly PayAsUGym)
Hussle (formerly PayAsUGym)
Health Club Management

Health Club Management

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UNITING THE WORLD OF FITNESS
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Health Club Management

Health Club Management

features

Software: Tech upgrade

New technology is transforming the way the health and fitness industry functions and interacts with customers. Liz Terry catches up with operators around the industry for an update

By Liz Terry, Leisure Media | Published in Health Club Management 2019 issue 4
Fisikal
Client: Third Space, London
The product: Fisikal and EZ Runner
Colin Waggett, CEO, Third Space

Third Space wanted to enhance its member experience and streamline operational processes during a three-phase systems upgrade.

In the first phase, a GroupEx booking solution was implemented and Fisikal built a custom-branded, mobile-optimised member portal and integrated it into the Third Space website.

This gives Third Space full control over how pages look and feel, to ensure a seamless experience for members, while giving managers access to user-flow analytics.

Fisikal also created iOS and Android member apps that streamline how members manage bookings, while giving the company information about their interests.

Third Space wanted to make it easier for members to engage with PTs, so in phase two, Fisikal enabled members to view staff availability and book and pay through their app, while streamlining credit management and staff availability functionality.

Third Space also wanted to change the way members are assessed and programmed, to leverage digital solutions and enhance the customer experience, so this was dealt with in phase three.

"Our members are increasingly looking for digital tools to support them on their fitness journey" - Colin Waggett, CEO, Third Space

Colin Waggett, CEO of Third Space, said: “Our members are increasingly looking for digital tools to support them on their fitness journey. Working with Fisikal, we’ve taken a huge step forward in making it easier for them to book classes, schedule PT sessions and enjoy the Third Space experience.”

Did you replace an existing system?
Third Space wanted Fisikal and EZ Runner to integrate so they could benefit from having both systems combined into one solution, while taking their customer experience mobile.

EZ Runner manages all things relating to membership and POS, while Fisikal manages customer experience for bookings, assessments and programming.

Tell us about other improvements
Functionality and data from both Fisikal and EZ Runner are pulled into the platform through APIs to give a streamlined customer experience.

Fisikal’s pay-scheme management solution has also been configured to calculate staff commission within a number of specific variables and to present the output in a variety of formats for Third Space.

Fisikal and EZ Runner collaborated on a new system to improve the customer journey at Third Space
Mindbody
Client: The Wall, Los Angeles
The product: Fitmetrix by Mindbody
Jason Wimberly, founder of The Wall

What was the scope of work?
The Wall, founded by master instructor Jason Wimberly, creates a community among its members and gives them the tools they need to break down the barriers that keep them from their individual fitness goals.

To do this, Wimberly and his studio in Los Angeles needed a fitness tracking software solution that would also integrate with other platforms like Mindbody gym scheduling software.

He found a suitable system in the FitMetrix heartrate training system by Mindbody.

What improvements have you implemented?
FitMetrix offers multiple products to increase customer engagement, so The Wall was able to select a package tailored to its brand and class style.

Members at the club enjoy stacked-style classes that encompass different types of workouts – core activation, high-intensity circuit training, and cardio – to challenge the entire body while maintaining elevated heart rate levels.

The Wall isn’t just a fitness studio – Wimberly and his staff consider their services a lifestyle concept. But in order to support such unique fitness services, Wimberly needed the right fitness tracking software to provide stats and figures without confusing customers.

Mindbody work on a new system for The Wall in LA
Legend Club Management Systems
Client: Newry, Mourne & Down District Council, Northern Ireland
The product: Legend
Kieran Gordon

What was the scope of work?
The team at Newry, Mourne & Down District Council was looking for a single system for registration, online booking and memberships, to enable the development of services to promote its aims of a healthy society, while ensuring accessibility for everyone.

Kieran Gordon, head of indoor leisure at NMDDC explains, saying: "We had 14 sites with different charges for the same activities and different membership options. None of the systems were inter-operable and there was no single database.

"In addition, up-to-date, accurate business information wasn’t available.

"Timely, accurate information was deemed vital in order to develop our services in line with corporate objectives.

"We recognised there was an opportunity to streamline the business with a single ‘one-stop’ solution, while improving our services through technology-driven innovation."

"We recognised there was an opportunity to streamline the business with a single, ‘one-stop’ system" - Kieran Gordon, Head of indoor leisure, NMDDC

In undertaking the installation, Newry worked with Legend to implement customer-friendly initiatives including concierge-style kiosks, an access control system and a native app that has upgraded all customer journeys.

Other initiatives included outsourcing direct debit collections to Legend Leisure Services and adopting Legend’s customer communications solution for customer interactions.

Newry Mourne and Down District Council installed Legend’s One System, One Solution

Did you replace an existing system?
Legend replaced systems from Gladstone and other vendors. Ten sites went live with the Legend One System One Solution over a six day period.

Tell us about the improvements
Newry gained a unified single solution software system which gave community-users greater membership accessibility, online booking and enhanced customer experiences – on-site, online and via the native app. In addition, a Legend API was used to deliver Technogym myWellness integration.

The installation has enabled Newry to use its data to uncover business opportunities, streamline operations and drive innovation and best practice across the region.

The system was installed to improve the wellbeing of residents
The council is committed to promoting a healthy society, while ensuring accessibility for everyone
http://www.leisureopportunities.com/images/imagesX/HCM2019_4tech.jpg
From Third Space in London to The Wall in LA, we look at the latest software partnerships
People
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People
As clubs with swimming pools and health and beauty facilities, the low cost model wasn’t going to work for us, but the clubs weren’t as high-end as David Lloyd clubs either. Our first intervention was to win over the staff and encourage them to act as though it was a high-end club
People
WHIS is a preventative healthcare platform, which empowers people to improve their health and wellbeing by facilitating community engagement
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Flooring
With the increase in popularity of functional training, the floor is increasingly becoming a piece of equipment in itself. Kath Hudson investigates
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Statistics
The fitness market in Europe is entering a new phase of growth according to the European Health & Fitness Market Report 2019 by EuropeActive and Deloitte. HCM reports
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Retention
There’s no one thing that will fix your member retention, but clarity of mission, a strong culture and an eye for data will drive significant change. Kate Cracknell reports from this year’s Retention Convention
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Retention
Are you optimising HIIT for your members, or are they put off by the pain? Abigail Harris looks at research into ways to better support members towards a positive outcome
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HCM Celebs
In the name of work, Australian actor Chris Hemsworth has undergone impressive physical transformations for film roles such as Thor in The Avengers and Marvel films. Inspired by the public’s interest in his workouts, he’s now created a health and fitness app called Centr that utilises the expertise of his team of world-class experts
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Innovation
Silicon Valley hacker Dave Asprey used his tech skills to gather the latest fitness kit to create a bio hacking boutique. Kath Hudson investigates cusapero
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Active ageing
The older people get, the more likely they are to have a long term health condition. But getting ill is not an inevitable consequence of getting older, so targeting the over 50s market could bring about multiple wins. Kath Hudson reports
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Strength
Do you need strength training kit that fits a smaller space? Julie Fisher takes a look at the options
Features
HCM Celebs
Being a touring musician can be tough on your wellbeing, so country music star, Tim McGraw, developed his own workouts to stay fit. Now he’s collaborating with Snap to launch a gym brand
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Research
New research from Deloitte China and IHRSA shows the market for health and fitness in India is starting to grow, as Kirsten Walsh reports
Features
Software
New technology is transforming the way the health and fitness industry functions and interacts with customers. Liz Terry catches up with operators around the industry for an update
Features
Promotional Feature
Promotional feature
Our qualification increases learners’ awareness, encourages empathy and instils confidence to speak to people affected by mental ill-health
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Creating opportunities for older people to get physically active represents a major driver for growth ...
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Australian fitness franchise F45 has secured deals to open sites in emerging markets across the ...
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Job search
POST YOUR JOB
Featured supplier news
Featured supplier: Variety and flexibility for the customer is the key to retention, says MoveGB
What really drives customer retention in 2019? Is it proactive customer care? Frequency of attendance? Added value provision? Community building? Across the industry, debate on this topic never stops. And neither does market change.
Featured supplier news
Featured supplier: Matrix unveils Glute Trainer
At this year's FIBO fitness equipment giant Matrix debuted a host of new products and innovations, including the Glute Trainer.
Opinion
promotion
Member retention is a growing problem for long-established gym chains, who are battling the growing budget and boutique gym market.
Opinion: Are you trying to beat budget gyms at their own game?
Video Gallery
Nautilus - Glute Drive
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Inspired by the increasing trend of glute exercises seen in various and dangerous executions in the gyms today. Read more
More videos:
Company profiles
Company profile: DFC
DFC
At DFC, we offer totally transparent revenue management solutions with clear pricing and no hidden ...
Company profiles
Company profile: Keiser UK Ltd
Keiser began its history of visionary sports science leadership over 40 years ago, rejecting the ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Architects/designers
Zynk Design Consultants: Architects/designers
Governing body
EMD UK: Governing body
Audio visual
Hutchison Technologies: Audio visual
Skincare
Comfort Zone - Davines S.p.A: Skincare
Direct debit solutions
Harlands Group: Direct debit solutions
Member access schemes
Move GB: Member access schemes
Trade associations
International SPA Association - iSPA: Trade associations
Spa software
ResortSuite: Spa software
Professional services
Deloitte UK: Professional services
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Property & Tenders
Will to Win
Property & Tenders
Diary dates
26-27 Jun 2019
Villa Park, Birmingham, United Kingdom
Diary dates
06-07 Jul 2019
Monte-Carlo, Monaco
Diary dates

features

Software: Tech upgrade

New technology is transforming the way the health and fitness industry functions and interacts with customers. Liz Terry catches up with operators around the industry for an update

By Liz Terry, Leisure Media | Published in Health Club Management 2019 issue 4
Fisikal
Client: Third Space, London
The product: Fisikal and EZ Runner
Colin Waggett, CEO, Third Space

Third Space wanted to enhance its member experience and streamline operational processes during a three-phase systems upgrade.

In the first phase, a GroupEx booking solution was implemented and Fisikal built a custom-branded, mobile-optimised member portal and integrated it into the Third Space website.

This gives Third Space full control over how pages look and feel, to ensure a seamless experience for members, while giving managers access to user-flow analytics.

Fisikal also created iOS and Android member apps that streamline how members manage bookings, while giving the company information about their interests.

Third Space wanted to make it easier for members to engage with PTs, so in phase two, Fisikal enabled members to view staff availability and book and pay through their app, while streamlining credit management and staff availability functionality.

Third Space also wanted to change the way members are assessed and programmed, to leverage digital solutions and enhance the customer experience, so this was dealt with in phase three.

"Our members are increasingly looking for digital tools to support them on their fitness journey" - Colin Waggett, CEO, Third Space

Colin Waggett, CEO of Third Space, said: “Our members are increasingly looking for digital tools to support them on their fitness journey. Working with Fisikal, we’ve taken a huge step forward in making it easier for them to book classes, schedule PT sessions and enjoy the Third Space experience.”

Did you replace an existing system?
Third Space wanted Fisikal and EZ Runner to integrate so they could benefit from having both systems combined into one solution, while taking their customer experience mobile.

EZ Runner manages all things relating to membership and POS, while Fisikal manages customer experience for bookings, assessments and programming.

Tell us about other improvements
Functionality and data from both Fisikal and EZ Runner are pulled into the platform through APIs to give a streamlined customer experience.

Fisikal’s pay-scheme management solution has also been configured to calculate staff commission within a number of specific variables and to present the output in a variety of formats for Third Space.

Fisikal and EZ Runner collaborated on a new system to improve the customer journey at Third Space
Mindbody
Client: The Wall, Los Angeles
The product: Fitmetrix by Mindbody
Jason Wimberly, founder of The Wall

What was the scope of work?
The Wall, founded by master instructor Jason Wimberly, creates a community among its members and gives them the tools they need to break down the barriers that keep them from their individual fitness goals.

To do this, Wimberly and his studio in Los Angeles needed a fitness tracking software solution that would also integrate with other platforms like Mindbody gym scheduling software.

He found a suitable system in the FitMetrix heartrate training system by Mindbody.

What improvements have you implemented?
FitMetrix offers multiple products to increase customer engagement, so The Wall was able to select a package tailored to its brand and class style.

Members at the club enjoy stacked-style classes that encompass different types of workouts – core activation, high-intensity circuit training, and cardio – to challenge the entire body while maintaining elevated heart rate levels.

The Wall isn’t just a fitness studio – Wimberly and his staff consider their services a lifestyle concept. But in order to support such unique fitness services, Wimberly needed the right fitness tracking software to provide stats and figures without confusing customers.

Mindbody work on a new system for The Wall in LA
Legend Club Management Systems
Client: Newry, Mourne & Down District Council, Northern Ireland
The product: Legend
Kieran Gordon

What was the scope of work?
The team at Newry, Mourne & Down District Council was looking for a single system for registration, online booking and memberships, to enable the development of services to promote its aims of a healthy society, while ensuring accessibility for everyone.

Kieran Gordon, head of indoor leisure at NMDDC explains, saying: "We had 14 sites with different charges for the same activities and different membership options. None of the systems were inter-operable and there was no single database.

"In addition, up-to-date, accurate business information wasn’t available.

"Timely, accurate information was deemed vital in order to develop our services in line with corporate objectives.

"We recognised there was an opportunity to streamline the business with a single ‘one-stop’ solution, while improving our services through technology-driven innovation."

"We recognised there was an opportunity to streamline the business with a single, ‘one-stop’ system" - Kieran Gordon, Head of indoor leisure, NMDDC

In undertaking the installation, Newry worked with Legend to implement customer-friendly initiatives including concierge-style kiosks, an access control system and a native app that has upgraded all customer journeys.

Other initiatives included outsourcing direct debit collections to Legend Leisure Services and adopting Legend’s customer communications solution for customer interactions.

Newry Mourne and Down District Council installed Legend’s One System, One Solution

Did you replace an existing system?
Legend replaced systems from Gladstone and other vendors. Ten sites went live with the Legend One System One Solution over a six day period.

Tell us about the improvements
Newry gained a unified single solution software system which gave community-users greater membership accessibility, online booking and enhanced customer experiences – on-site, online and via the native app. In addition, a Legend API was used to deliver Technogym myWellness integration.

The installation has enabled Newry to use its data to uncover business opportunities, streamline operations and drive innovation and best practice across the region.

The system was installed to improve the wellbeing of residents
The council is committed to promoting a healthy society, while ensuring accessibility for everyone
http://www.leisureopportunities.com/images/imagesX/HCM2019_4tech.jpg
From Third Space in London to The Wall in LA, we look at the latest software partnerships
Latest News
Women's fashion magazine Stylist has entered the fitness market by opening a female-only boutique studio ...
Latest News
Creating opportunities for older people to get physically active represents a major driver for growth ...
Latest News
Australian fitness franchise F45 has secured deals to open sites in emerging markets across the ...
Latest News
The Bannatyne Group has completed a £750,000 redevelopment of its latest acquisition, the historic Cookridge ...
Latest News
Corporate fitness sales specialist Gympass has secured additional financial backing believed to be around US$300m ...
Latest News
Three-time National Basketball Association (NBA) Champion Draymond Green has opened his first Blink Fitness gym ...
Latest News
Ukactive has set out on a membership consultation, asking for views on how the not-for-profit ...
Latest News
Northumbria University (NU) has set out to uncover in detail the important role that structured ...
Latest News
A majority of mothers do not exercise because it makes them feel guilty about not ...
Latest News
Fitness giant Les Mills has launched three new studio spaces at its iconic Auckland City ...
Latest News
Wellness industry technology platform Mindbody has appointed Phil Coxon as managing director of Mindbody Europe. ...
Job search
POST YOUR JOB
Featured supplier news
Featured supplier: Variety and flexibility for the customer is the key to retention, says MoveGB
What really drives customer retention in 2019? Is it proactive customer care? Frequency of attendance? Added value provision? Community building? Across the industry, debate on this topic never stops. And neither does market change.
Featured supplier news
Featured supplier: Matrix unveils Glute Trainer
At this year's FIBO fitness equipment giant Matrix debuted a host of new products and innovations, including the Glute Trainer.
Opinion
promotion
Member retention is a growing problem for long-established gym chains, who are battling the growing budget and boutique gym market.
Opinion: Are you trying to beat budget gyms at their own game?
Video Gallery
Nautilus - Glute Drive
Core Health & Fitness
Inspired by the increasing trend of glute exercises seen in various and dangerous executions in the gyms today. Read more
More videos:
Company profiles
Company profile: DFC
DFC
At DFC, we offer totally transparent revenue management solutions with clear pricing and no hidden ...
Company profiles
Company profile: Keiser UK Ltd
Keiser began its history of visionary sports science leadership over 40 years ago, rejecting the ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Architects/designers
Zynk Design Consultants: Architects/designers
Governing body
EMD UK: Governing body
Audio visual
Hutchison Technologies: Audio visual
Skincare
Comfort Zone - Davines S.p.A: Skincare
Direct debit solutions
Harlands Group: Direct debit solutions
Member access schemes
Move GB: Member access schemes
Trade associations
International SPA Association - iSPA: Trade associations
Spa software
ResortSuite: Spa software
Professional services
Deloitte UK: Professional services
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Property & Tenders
Will to Win
Property & Tenders
Diary dates
26-27 Jun 2019
Villa Park, Birmingham, United Kingdom
Diary dates
06-07 Jul 2019
Monte-Carlo, Monaco
Diary dates
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Hussle (formerly PayAsUGym)
Hussle (formerly PayAsUGym)