Hussle (formerly PayAsUGym)
Hussle (formerly PayAsUGym)
Hussle (formerly PayAsUGym)
Health Club Management

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Health Club Management

Health Club Management

features

People profile: Richard Brown

Healthy living and sport manager, Blackburn with Darwen council

Published in Health Club Management 2018 issue 11
Richard Brown has seen first-hand how physical activity participation can be boosted in a community
Richard Brown has seen first-hand how physical activity participation can be boosted in a community
You can do lots of great stuff, but find there are still large numbers of people who don’t engage. If you can start to understand why, then you’re onto something

Tell us about the re:fresh scheme
In 2006/07 Blackburn with Darwen had one of the lowest levels of adult participation in physical activity in the whole country, along with a range of other poor health outcomes. Because of this, Blackburn with Darwen Borough Council and Public Health entered into a unique partnership, investing £6m over an initial three years in the re:fresh initiative, which launched in July 2008 – we’ve just celebrated our 10 year anniversary!

re:fresh is best-known for being a large-scale, free leisure initiative, but it was more than that, there’s a real focus on engaging and enabling people to make a change. A new brand identity – one not associated with the council or NHS – along with boosted capacity for community engagement and more health trainers working with people one-to-one on behaviour change all combined to create an effective activity system.

This succeeded in creating awareness around physical activity, creating more opportunities, removing the price barrier and providing additional support to help people to make that change. It’s a population-wide approach, with targeted interventions within that.

What does the scheme look like today?
The concept is largely the same, however, there have been some changes along the way. The biggest change was in summer 2016 where, in response to budget reductions, a £1 charge was introduced for all re:fresh activities. After much discussion and planning this was deemed the best option in terms of equality and ensuring outcomes were still achieved. It allowed the large scale of the offer to remain rather than picking certain activities, locations or demographics to exclude – all of which would have created very specific changes in participation.

When we look back over the past 10 years we know that re:fresh has delivered more than 2.5 million attendances, which is around 40 per cent of all leisure attendances, and we’ve had over 118,000 people apply for a leisure card, so the impact and contribution is huge.

What innovative ideas have been put into practice as part of the scheme?
The biggest innovation was the creation of our integrated Wellbeing Service, which launched early 2014. This was to bring all our health improvement and physical activity teams/options under one single point of access, so we can address multiple unhealthy lifestyle behaviours.

The Wellbeing Service has won national awards and has recently been cited by The Kings Fund as a model of best practice for tackling multiple unhealthy behaviours and by the National Institute for Health and Care Excellence for taking behaviour change principles and putting them into use with a service.

The continued success of re:fresh is very much linked into this smarter way of working: taking a person-centred approach to improving wellbeing and lifestyle, with physical activity being an underpinning factor within that. Wider health care professionals refer or direct the most people by far to the Wellbeing Service for our support.

Do you have any plans for new activities/offerings you might implement in the near future?
From a population health improvement perspective we’re always exploring and testing new ways of engaging and getting people to become and stay active, but we have nothing large-scale or specific at this stage.

Our real focus currently is doing our best to understand what our inactive population would find interesting or valuable. It’s a question everyone should be asking – you do lots of great stuff, but there are still large numbers of people who don’t engage. Why?

Start to understand that and you’re onto something, whether that be for health outcomes or commercial gain.

How is the scheme funded now? How has it changed since funding was reduced?
The re:fresh scheme is still funded by Public Health after all this time.

Health outcomes and value have been demonstrated whenever funding cycles come up for review and we are able to show how it is still effective and represents value for money.

Since 2008, like all local authorities, budgets have reduced and it has been very challenging. Funding is at a lower level than when it started, but at every step of the way we’ve had to adapt to ensure the scheme remained fit for purpose and still achieves the outcomes required.

What best practice evidence can you share with other operators?
To work at scale, you need to do the things that don’t scale very well.
Working with people on a one-to-one basis to make a big difference in their life – understanding their real barriers, really engaging with community groups and getting them to be part of the solution. Get these intensive and difficult things right to provide the ingredients to help you work at scale more effectively.

It may sound counter-intuitive, but don’t just focus on physical activity! The evidence is strong for the benefits of physical activity, but it’s also essential to consider the whole person and what could improve their wellbeing in the wider sense.

If you want to engage health professionals in enabling people to access your services, keep it really simple and be very consistent. If there are multiple options for people, with different eligibility criteria, etc, you’re setting yourself up for failure.

Other professionals are busy and will forget. If they need to learn too much to make use of what you’re offering, they just won’t, or they’ll send the wrong types of people your way in error.

The re:fresh scheme took a person-centred approach to getting people active
The re:fresh scheme took a person-centred approach to getting people active
The scheme removed the price barrier and provided more support to help people get physically active
The scheme removed the price barrier and provided more support to help people get physically active
The scheme removed the price barrier and provided more support to help people get physically active
The scheme removed the price barrier and provided more support to help people get physically active
http://www.leisureopportunities.com/images/imagesX/684917_289066.jpg
're:fresh is best known for being a large-scale, free leisure initiative, but it was more than that' – Blackburn with Darwen’s healthy living and sports manager discusses how this project has changed the community
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features

People profile: Richard Brown

Healthy living and sport manager, Blackburn with Darwen council

Published in Health Club Management 2018 issue 11
Richard Brown has seen first-hand how physical activity participation can be boosted in a community
Richard Brown has seen first-hand how physical activity participation can be boosted in a community
You can do lots of great stuff, but find there are still large numbers of people who don’t engage. If you can start to understand why, then you’re onto something

Tell us about the re:fresh scheme
In 2006/07 Blackburn with Darwen had one of the lowest levels of adult participation in physical activity in the whole country, along with a range of other poor health outcomes. Because of this, Blackburn with Darwen Borough Council and Public Health entered into a unique partnership, investing £6m over an initial three years in the re:fresh initiative, which launched in July 2008 – we’ve just celebrated our 10 year anniversary!

re:fresh is best-known for being a large-scale, free leisure initiative, but it was more than that, there’s a real focus on engaging and enabling people to make a change. A new brand identity – one not associated with the council or NHS – along with boosted capacity for community engagement and more health trainers working with people one-to-one on behaviour change all combined to create an effective activity system.

This succeeded in creating awareness around physical activity, creating more opportunities, removing the price barrier and providing additional support to help people to make that change. It’s a population-wide approach, with targeted interventions within that.

What does the scheme look like today?
The concept is largely the same, however, there have been some changes along the way. The biggest change was in summer 2016 where, in response to budget reductions, a £1 charge was introduced for all re:fresh activities. After much discussion and planning this was deemed the best option in terms of equality and ensuring outcomes were still achieved. It allowed the large scale of the offer to remain rather than picking certain activities, locations or demographics to exclude – all of which would have created very specific changes in participation.

When we look back over the past 10 years we know that re:fresh has delivered more than 2.5 million attendances, which is around 40 per cent of all leisure attendances, and we’ve had over 118,000 people apply for a leisure card, so the impact and contribution is huge.

What innovative ideas have been put into practice as part of the scheme?
The biggest innovation was the creation of our integrated Wellbeing Service, which launched early 2014. This was to bring all our health improvement and physical activity teams/options under one single point of access, so we can address multiple unhealthy lifestyle behaviours.

The Wellbeing Service has won national awards and has recently been cited by The Kings Fund as a model of best practice for tackling multiple unhealthy behaviours and by the National Institute for Health and Care Excellence for taking behaviour change principles and putting them into use with a service.

The continued success of re:fresh is very much linked into this smarter way of working: taking a person-centred approach to improving wellbeing and lifestyle, with physical activity being an underpinning factor within that. Wider health care professionals refer or direct the most people by far to the Wellbeing Service for our support.

Do you have any plans for new activities/offerings you might implement in the near future?
From a population health improvement perspective we’re always exploring and testing new ways of engaging and getting people to become and stay active, but we have nothing large-scale or specific at this stage.

Our real focus currently is doing our best to understand what our inactive population would find interesting or valuable. It’s a question everyone should be asking – you do lots of great stuff, but there are still large numbers of people who don’t engage. Why?

Start to understand that and you’re onto something, whether that be for health outcomes or commercial gain.

How is the scheme funded now? How has it changed since funding was reduced?
The re:fresh scheme is still funded by Public Health after all this time.

Health outcomes and value have been demonstrated whenever funding cycles come up for review and we are able to show how it is still effective and represents value for money.

Since 2008, like all local authorities, budgets have reduced and it has been very challenging. Funding is at a lower level than when it started, but at every step of the way we’ve had to adapt to ensure the scheme remained fit for purpose and still achieves the outcomes required.

What best practice evidence can you share with other operators?
To work at scale, you need to do the things that don’t scale very well.
Working with people on a one-to-one basis to make a big difference in their life – understanding their real barriers, really engaging with community groups and getting them to be part of the solution. Get these intensive and difficult things right to provide the ingredients to help you work at scale more effectively.

It may sound counter-intuitive, but don’t just focus on physical activity! The evidence is strong for the benefits of physical activity, but it’s also essential to consider the whole person and what could improve their wellbeing in the wider sense.

If you want to engage health professionals in enabling people to access your services, keep it really simple and be very consistent. If there are multiple options for people, with different eligibility criteria, etc, you’re setting yourself up for failure.

Other professionals are busy and will forget. If they need to learn too much to make use of what you’re offering, they just won’t, or they’ll send the wrong types of people your way in error.

The re:fresh scheme took a person-centred approach to getting people active
The re:fresh scheme took a person-centred approach to getting people active
The scheme removed the price barrier and provided more support to help people get physically active
The scheme removed the price barrier and provided more support to help people get physically active
The scheme removed the price barrier and provided more support to help people get physically active
The scheme removed the price barrier and provided more support to help people get physically active
http://www.leisureopportunities.com/images/imagesX/684917_289066.jpg
're:fresh is best known for being a large-scale, free leisure initiative, but it was more than that' – Blackburn with Darwen’s healthy living and sports manager discusses how this project has changed the community
Latest News
Women's fashion magazine Stylist has entered the fitness market by opening a female-only boutique studio ...
Latest News
Creating opportunities for older people to get physically active represents a major driver for growth ...
Latest News
Australian fitness franchise F45 has secured deals to open sites in emerging markets across the ...
Latest News
The Bannatyne Group has completed a £750,000 redevelopment of its latest acquisition, the historic Cookridge ...
Latest News
Corporate fitness sales specialist Gympass has secured additional financial backing believed to be around US$300m ...
Latest News
Three-time National Basketball Association (NBA) Champion Draymond Green has opened his first Blink Fitness gym ...
Latest News
Ukactive has set out on a membership consultation, asking for views on how the not-for-profit ...
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Northumbria University (NU) has set out to uncover in detail the important role that structured ...
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POST YOUR JOB
Featured supplier news
Featured supplier: Crown overhaul changing rooms at Saunton Sands spa
Saunton Sands Hotel in Devon, UK, has completed a £2m expansion of its spa and wellness facilities.
Featured supplier news
Featured supplier: Gympass bridges the gap between boutique studios and corporate members
The boutique studio market is expanding rapidly.
Opinion
promotion
Member retention is a growing problem for long-established gym chains, who are battling the growing budget and boutique gym market.
Opinion: Are you trying to beat budget gyms at their own game?
Video Gallery
Harlands Group testimonial
Harlands Group
Harlands Group - Testimonial from 'Simply Gym'. Read more
More videos:
Company profiles
Company profile: GoCardless
GoCardless offers a simple, flexible way to reduce admin time by automating your payment collection ...
Company profiles
Company profile: Merrithew™ - Leaders in Mindful Movement™
Merrithew™ enriches the lives of others with responsible exercise modalities and innovative, multidisciplinary fitness offerings ...
Catalogue Gallery
Click on a catalogue to view it online
Directory
Whole body cryotherapy
Zimmer MedizinSysteme GmbH / icelab: Whole body cryotherapy
Locking solutions
Ojmar: Locking solutions
Architects/designers
Zynk Design Consultants: Architects/designers
Member access schemes
Move GB: Member access schemes
Trade associations
International SPA Association - iSPA: Trade associations
Management software
GymSales: Management software
Exercise equipment
Matrix Fitness: Exercise equipment
Governing body
EMD UK: Governing body
Spa software
ResortSuite: Spa software
Lockers/interior design
Safe Space Lockers Ltd: Lockers/interior design
Property & Tenders
Will to Win
Property & Tenders
Diary dates
26-27 Jun 2019
Villa Park, Birmingham, United Kingdom
Diary dates
06-07 Jul 2019
Monte-Carlo, Monaco
Diary dates
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Hussle (formerly PayAsUGym)
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